Rated 5 out of 5 by PJAY1 Good Place
The hotel is well located within walking distance to many shops and restaurants.
April 14, 2014
Rated 3 out of 5 by Philip422 Good hotel, but very large
I was satisfied with my stay here. It's not at the same standard as some other hotels I have stayed in Toronto, but overall it is well run and the staff are very helpful. It is very large though and there are a lot of tourists staying; it is very crowded at times in the huge lobby. There is construction nearby which I could hear in the early morning even though I was on the 33rd floor! But there is construction all over Toronto! The location is good, near two subway stations and a short walk to the downtown area I needed to get to . Fair value for the price I paid.
October 6, 2013
Rated 5 out of 5 by Cindy1967 Rarely disappoints
Great central location to everything. Very comfortable bed, clean room, friendly staff. I recommend the corner rooms with windows on two sides!
April 12, 2014
Rated 2 out of 5 by rrr55 this hotel
I found the Sheraton downtown was not at all up to Toronto downtown standards,
The rooms are in very desprate need of a good cleaning they are just surface cleaned. The walls,tiles,hallways are looking rough and are dirty however the bed was comfortable.
The area and location of the hotel is great lots to see and do.
The new Bistro/Bar wasn't that great terrible wine list and food was just ok, very poor staff bad service and the majority where very very hard to understand.
I will choose a different hotel our neck Toronto visit.
I was actually worried about bed bugs?
February 11, 2013
Rated 4 out of 5 by Sweetfern Enjoyable stay!
I spent two nights at the Toronto Sheridan and had an enjoyable stay. The first night my room had a strong smell of chlorine - bleach. I requested a new room the next day and received a much more pleasant smelling one. The beds are super comfortable. The rooms were pleasant - although dated (where I was located). The staff was super-friendly and professional! The restaurant was really good! Amazing caramel cheese cake!!
March 24, 2014
Rated 4 out of 5 by Mississippi Great Staff
My room was too warm. The maintenance guy helped with a vent. It still could have been better, but it definitely improved after his prompt and courteous visit.
I had issues with the internet and tech support was able to help.
I was tired after a long day. Room Service was good.
The best part was the genuine friendliness of the staff.
April 2, 2014
Rated 4 out of 5 by susiegd In general very happy
The rooms at the hotel are comfortable & well kept, room cleaning wasn't always on par but not too bad. The restaurant BnB was my biggest peeve. I ate there 4 times, the 1st three times I ate they my orders were wrong. I got fed up by the 3rd time after waiting half an hour & then I was presented with a salamon salad with no salamon, so in essence it took them half an hour to chop lettuce. I was assured by the manager , that my meal would not be charged but when I went to settle my bill it was on there! The food was OK but certainly wouldn't recommend it to anyone.
February 18, 2013
Rated 5 out of 5 by CaptainCanuck Staff make the difference
Excellent team at this hotel - keep me coming back.
April 14, 2014
Rated 1 out of 5 by Steve not clean
I stayed at Sheraton Toronto Center saturday night. The room that we stayed in was not clean. It looked like someone had splashed cola on the toilet and there was mildew in the bathroom, the windows were dirty inside and out and the bed was uncomfortable… and although I was not happy with this, it was late and one of my kids was asleep when we got in so I let it go as it took over a half hour to check in the first time.
The following morning my 1.5 year old found a jellybean on the floor (I had to take it out of his mouth), I found a couple more afterwards as well as what looked like bits of trail mix on the floor. The jellybean could have been a choking hazard, or worse it could have been medication or anything really.
May 6, 2013
Rated 3 out of 5 by HarriFox unreliable service
We asked the concierge in the morning to book a limo to the airport at 17.00. We had to wait 30 mins for the car and the traffic was terrible. There were no good explanations from the concierge as to why the car was not there on time (it was obviously someone else's fault). It is clear that the hotel does not have a good relationship with a car service company which given the number of guests you have is unbelievable. If a guest can't rely on a hotel to book a car on time to the airport then the hotel is not suitable for business travelers. This created a very stressful end to our trip, we did not want to miss 3 international flights! We also saw that the driver gave a "backhander" to the doorman, which is not very professional.
December 6, 2013
Rated 5 out of 5 by rogerk Beyond our expectations for hospiitaliy
Beyond our expectations for hospitality
While guests at this property we encountered an astonishingly good customer experience…and one far from what we encountered on several visits a number of years ago. It all started with effective, efficient, and friendly check in by Myra (sorry I did not get her last name). Then a bellman that was what a bellman should be. At the Club the service provided by so many good people headed by Kelly Janes and her team including Augustine Gomes and Blesilda Pagaoa. At the room level, our housekeeper Ghenet was a role model for housekeeping personnel. Finally at checkout, the head bellman obtained an excellent conveyance for our trip to the airport and baggage assist by another of his staff.
April 29, 2012
Rated 2 out of 5 by xxxxxxxxx21 Pointers for Improvement
1. My next door neighbors smoked the first morning of my stay. I got little attention from the front desk and had to insist that they send someone to the floor to check it out. I should not have to do that.
2. One day I used the door tag to eliminate the change of towels etc for the day. As a result, NOTHING was refreshed in the room. The coffee should have been refreshed and the room should have been cleaned -- I was only eliminating towel service.
3. Conference meals sometimes contained reconstituted beef products. Some people find this a sign of poor quality.
October 22, 2012
Rated 2 out of 5 by Ponsuke Lack of hospitality
I stayed twice in this hotel and both experiences were disappointing. First, the staff at the reception tend not to focus by seeing other people or places. Surprisingly it happened both times when I checked in. I am wondering they have been trained to behave like that?! Second, despite my plutinum status, the room was standard again both times although being on the high floor. I doubt changing rooms upfloors is enough to be recognised to be plutinum compared to the upgrade received in other SPG hotels including Sheraton. The bottom line is that their hospitality is far from satisfactory. The location is the only advantage I can find. If you have a car or do not mind using a taxi, I definitely recommend to find other hotels.
June 16, 2013
Rated 4 out of 5 by Sandyandy Great Location
This hotel is located close to everything: public transportation, Yonge Street, Eaton's Centre, theatres, restaurants etc. I book this hotel each time I go to Toronto.
April 9, 2014
Rated 1 out of 5 by WonderingWhy Don't stay here if you have a choice
I stay in a lot of hotels. I decided to stay downtown in my city, because I didn't want to drive home New Year's Eve.
It was awful.
I mean I pay $48 for a valet, and their service was absolutely awful. Took 20 minutes to get in, and I had to get out of my car to get service. Really? $48 for no service? They didn't even open my wife's car door.
Upstairs, you can see cracks in the ceilings, and the corridors are super-creepy dark, as in someone can grab you out of the dark and mug you type of dark.
The room itself. Cracks in the ceiling, faded carpets, a bathtub that I wouldn't want to put my body into.
It needs the $40-50 million upgrade to be up to snuff. This hotel is not one I would suggest to stay at, at all. Avoid if you're smart.
January 2, 2014
Rated 3 out of 5 by TaggiCH Noise at midnight! - awaiting refund
I had booked 2 rooms for the nights from 5.-7.July 2012.
Around 2345 in the evening powerdrilling and building near our rooms started, lasted for more than an hour and made sleeping impossible. So after about 30 minutes I had called reception in order to complain and was offered an apology. I insisted and demanded a refund for our rooms which was agreed to by the night financial manager (?). But upon check-out the refund was only applied to one room (957) and not to the other (959) as well...
I accept that sometimes rebuilding needs to be done, but NEVER ever in my 35 years of travel has this happened around midnight!
And then I would expect of a hotel of this renommée (?!), to handle complaints more effciently and completly.
July 11, 2012
Rated 1 out of 5 by Jokesonme OMG
I can't believe that Sheraton would put its name on this hotel. The rooms are unrenovated and disgusting, the restaurant is mediocre and the lobby is like grand central station at rush hour, with harried staff who don't smile and can't wait to go home.
All this AND you get charged for every little thing? $2 for a local call, almost $20 for Internet, no newspaper at your door or delivered with morning coffee? What a joke, except it was on me.
March 15, 2014
Rated 2 out of 5 by Travellinglady Enjoyed my stay but ...
I am always happy to be at the Sheraton Centre Toronto Hotel. I love the room decor, I love the view of Toronto and I love the pool. Unfortunately this time my room was dusty, to the point when ever I put sopmething down there were fingerprints in the dust. The bathroom also was not cleaned properly, cleaning solution was still visible on the sink and taps. I also found when I called for service I was on hold extremely long periods of time, up to 10 minutes. Not a good system for getting customer service needs addressed in a timely manner, very frustrating.
January 24, 2013
Rated 2 out of 5 by MG1956 My stay this weekend
When I arrived there was a very long line up . 5 30 on Friday Feb 7th 2013.Check in was fine .
When I got to the 15th floor I noticed that there was a smell in the hallway.
Sort of like old clothes or a home where the people do not clean regularly.Not pleasant and made me wonder about the sanitary conditions . My room had stains on the carpet and showed a lot of wear and tear. the closet smelled as well needs a good cleaning with disinfectant The office chair was stained and dirty there was a hole in the wall near the toilet overall I did not enjoy my stay.
February 11, 2013
Rated 4 out of 5 by Teacher99 A surprise in downtown Toronto!
I spent a weekend at the Sheraton in mid March. This isn't the first time I've stayed at this hotel. It's clean and spacious - a welcome surprise to downtown Toronto. I had something wrong with the bathroom tap and after I told the desk about it, it was fixed that same day.as well, the person at the desk offered me some SPG points for my inconvenience. Even though I have no idea what to do with these points, I am grateful!
March 18, 2014
Rated 1 out of 5 by Brazuca This hotel is good but not manager and some people on the front desk.
I had several problems during my stay in this hotel and people in charge just do not care, especially the lady manager. For instance, every mistake they made they do not say "sorry" they say "don't worry".
I couldn't rest because lots of noise and some times when I went to the front desk to complain they started to laugh when I left, including the manager. Once I had to wait 26 minutes to talk to the manager.
March 21, 2014
Rated 5 out of 5 by Rich Excellent function space
Excellent function space
Sleeping Rooms were very nice
April 11, 2014
Rated 3 out of 5 by sandhail smokers disturbing
I always enjoy my visits at this hotel. However the convention clients they had this time were rude and selfish. There are atleast 3 large clearly marked non smoking signs and yet there was a sea of people smoking everytime we were entering or leaving the front entrance. Nothing was done about this and the experience was horrible. Management needs to be more aggressive when it comes to this issue. It's easier to politely ask 25 people to move then annoy the 100's of clients who do not appreciate smoke in their face while trying to have a relaxing holiday.
March 25, 2013
Rated 5 out of 5 by JennyGayle Centre of it all
This hotel has everything one would need whether staying for business or pleasure. The accommodations are clean, comfortable and spacious. The indoor/outdoor pool and hot tub are a great way to unwind after a long day of work or shopping (the Eaton Centre is just moments away!) and the fitness centre is a great way to keep up with routine when away from home.
The hotel restaurant has great food and service - in fact every staff member encountered was courteous, helpful and always had a smile on their face.
I will be staying at the Sheraton Centre again!
April 22, 2012
Rated 2 out of 5 by Dr21Ken High price for average amenities
Don't get me wrong - the lobby and conference facilities were first-rate. But it is sad that a world-class hotel charges so much for Club membership - which entitles you to free wifi and a continental breakfast - amenities you would expect at any Days Inn - without the fridge and microwave. You can do better.
March 31, 2014
Rated 4 out of 5 by Steve971 UK visitor in Toronto
Stayed for a week. Great central location for all the essential places to visit. Foyer/Lobby was impressive but the décor of the hallways on each floor was a dull beige everywhere and looked dated. Rooms were clean and very comfortable. The bathroom was tired but clean and functional. Help desk staff were really helpful in choosing the best options for places to visit. Even purchased a few tickets from there to save time. Food at the BnB restaurant was great quality and service was quick. All in all, a great experience and would recommend to anyone else.
August 21, 2013
Rated 4 out of 5 by HBY2014 Club level 43 exceptional hosts
The staff at the club level was attentive, polite and professional at all times. It changed our outlook about the entire stay. They helped overcome the mistakes of front desk personal and uneasy feelings regarding these mishaps.
April 5, 2014
Rated 3 out of 5 by coqui10462 Hotel is in Ideal Location
Only a handful of issues with my stay and the first was the smell. Most hotel's today are a non-smoking property but upon getting off the elevator I promptly asked the Bellman if this was a non-smoking floor due to smell and he said he was going to get someone to address the issue but the smell persisted during our stay. The other issue is one that many hotels have which is the Satellite Service, not a big deal when traveling alone but you have children its a pain when the signal goes in and out and in this property you can barely watch the TV. As for the service, the restaurant was a pleasant experience and so was the Bell Staff. The Front Desk really was nice but failed to offer me any details regarding the property or the area.
September 9, 2012
Rated 5 out of 5 by Jackie35 Sheraton hotel has a great layout with a waterfall and trees.
Very nice hotel, in a great location, with all the amenities you will need.
October 24, 2012
Rated 4 out of 5 by Bob25624 Cold
brief stay (one night) and didn't raise it with staff, but room temperature (2845) didn't seem to be regulated by the thermostat and as such was cold even when turned up.
April 7, 2014