Rated 4 out of 5 by maria582 meals for celiac needs much more improvement
I had a gluten free dinner at the President's Ball on Sunday, March 9th and it was not impressive at all. The chicken was good, but a side of salsa was thrown at the side, which did not compliment the chicken at all. I did not get mashed potatoes, but a mash of other vegetable. The dessert was a hard brownie with chocolate shavings. I would rate my dinner a 1* and that would be generous. Not enough gluten free options.
March 13, 2014
Rated 3 out of 5 by Philip422 Good hotel, but very large
I was satisfied with my stay here. It's not at the same standard as some other hotels I have stayed in Toronto, but overall it is well run and the staff are very helpful. It is very large though and there are a lot of tourists staying; it is very crowded at times in the huge lobby. There is construction nearby which I could hear in the early morning even though I was on the 33rd floor! But there is construction all over Toronto! The location is good, near two subway stations and a short walk to the downtown area I needed to get to . Fair value for the price I paid.
October 6, 2013
Rated 2 out of 5 by rrr55 this hotel
I found the Sheraton downtown was not at all up to Toronto downtown standards,
The rooms are in very desprate need of a good cleaning they are just surface cleaned. The walls,tiles,hallways are looking rough and are dirty however the bed was comfortable.
The area and location of the hotel is great lots to see and do.
The new Bistro/Bar wasn't that great terrible wine list and food was just ok, very poor staff bad service and the majority where very very hard to understand.
I will choose a different hotel our neck Toronto visit.
I was actually worried about bed bugs?
February 11, 2013
Rated 5 out of 5 by OS17 This is a great hotel to serve as you home when visiting Toronto
We make the Sheraton Centre Toronto our home away from home whenever we possibly can. It's a very comfortable place to be. The rooms are spacious, clean and well equipped and the staff are friendly, welcoming and efficient. The indoor/outdoor pool is very enjoyable environment whether summer or winter.
March 24, 2014
Rated 5 out of 5 by Doon Sheraton is always like coming home for us!
We stay at the sheraton everytime we visit Toronto, we are always welcomed with a friendly staff member.
The Club Lounge is my favorite place to relax,
Bless, the guest host is especially helpful and extraordinary, she is exceptional in what she does. Truly a great example for others.
March 25, 2014
Rated 3 out of 5 by HarriFox unreliable service
We asked the concierge in the morning to book a limo to the airport at 17.00. We had to wait 30 mins for the car and the traffic was terrible. There were no good explanations from the concierge as to why the car was not there on time (it was obviously someone else's fault). It is clear that the hotel does not have a good relationship with a car service company which given the number of guests you have is unbelievable. If a guest can't rely on a hotel to book a car on time to the airport then the hotel is not suitable for business travelers. This created a very stressful end to our trip, we did not want to miss 3 international flights! We also saw that the driver gave a "backhander" to the doorman, which is not very professional.
December 6, 2013
Rated 4 out of 5 by susiegd In general very happy
The rooms at the hotel are comfortable & well kept, room cleaning wasn't always on par but not too bad. The restaurant BnB was my biggest peeve. I ate there 4 times, the 1st three times I ate they my orders were wrong. I got fed up by the 3rd time after waiting half an hour & then I was presented with a salamon salad with no salamon, so in essence it took them half an hour to chop lettuce. I was assured by the manager , that my meal would not be charged but when I went to settle my bill it was on there! The food was OK but certainly wouldn't recommend it to anyone.
February 18, 2013
Rated 1 out of 5 by Steve not clean
I stayed at Sheraton Toronto Center saturday night. The room that we stayed in was not clean. It looked like someone had splashed cola on the toilet and there was mildew in the bathroom, the windows were dirty inside and out and the bed was uncomfortable… and although I was not happy with this, it was late and one of my kids was asleep when we got in so I let it go as it took over a half hour to check in the first time.
The following morning my 1.5 year old found a jellybean on the floor (I had to take it out of his mouth), I found a couple more afterwards as well as what looked like bits of trail mix on the floor. The jellybean could have been a choking hazard, or worse it could have been medication or anything really.
May 6, 2013
Rated 4 out of 5 by Jean10001 Well located, functional hotel
The hotel is well located near Eaton Centre. The rooms of comfortable and clean, although the hotel is huge and impersonal.
March 31, 2014
Rated 1 out of 5 by WonderingWhy Don't stay here if you have a choice
I stay in a lot of hotels. I decided to stay downtown in my city, because I didn't want to drive home New Year's Eve.
It was awful.
I mean I pay $48 for a valet, and their service was absolutely awful. Took 20 minutes to get in, and I had to get out of my car to get service. Really? $48 for no service? They didn't even open my wife's car door.
Upstairs, you can see cracks in the ceilings, and the corridors are super-creepy dark, as in someone can grab you out of the dark and mug you type of dark.
The room itself. Cracks in the ceiling, faded carpets, a bathtub that I wouldn't want to put my body into.
It needs the $40-50 million upgrade to be up to snuff. This hotel is not one I would suggest to stay at, at all. Avoid if you're smart.
January 2, 2014
Rated 5 out of 5 by rogerk Beyond our expectations for hospiitaliy
Beyond our expectations for hospitality
While guests at this property we encountered an astonishingly good customer experience…and one far from what we encountered on several visits a number of years ago. It all started with effective, efficient, and friendly check in by Myra (sorry I did not get her last name). Then a bellman that was what a bellman should be. At the Club the service provided by so many good people headed by Kelly Janes and her team including Augustine Gomes and Blesilda Pagaoa. At the room level, our housekeeper Ghenet was a role model for housekeeping personnel. Finally at checkout, the head bellman obtained an excellent conveyance for our trip to the airport and baggage assist by another of his staff.
April 29, 2012
Rated 2 out of 5 by xxxxxxxxx21 Pointers for Improvement
1. My next door neighbors smoked the first morning of my stay. I got little attention from the front desk and had to insist that they send someone to the floor to check it out. I should not have to do that.
2. One day I used the door tag to eliminate the change of towels etc for the day. As a result, NOTHING was refreshed in the room. The coffee should have been refreshed and the room should have been cleaned -- I was only eliminating towel service.
3. Conference meals sometimes contained reconstituted beef products. Some people find this a sign of poor quality.
October 22, 2012
Rated 5 out of 5 by Misty prime location
hotel was in prime location within walking distance to all major shows and dining,shopping
March 31, 2014
Rated 2 out of 5 by Ponsuke Lack of hospitality
I stayed twice in this hotel and both experiences were disappointing. First, the staff at the reception tend not to focus by seeing other people or places. Surprisingly it happened both times when I checked in. I am wondering they have been trained to behave like that?! Second, despite my plutinum status, the room was standard again both times although being on the high floor. I doubt changing rooms upfloors is enough to be recognised to be plutinum compared to the upgrade received in other SPG hotels including Sheraton. The bottom line is that their hospitality is far from satisfactory. The location is the only advantage I can find. If you have a car or do not mind using a taxi, I definitely recommend to find other hotels.
June 16, 2013
Rated 4 out of 5 by Larry66 Consider adding hotel info. pamphlet
I believe you should have a pamphlet that tells guests very briefly what is available in the hotel, including listing the TV channels. I had to ask "where the pool?"
Also staff was excellent, very helpful. Of note, a maid working on the 31st floored on Sat, 2/15 around 3-4 pm knocked on the door to return $10 in cash that was left near our door, dropped when entering. You should be proud to have this maid as a member of your staff. It speaks well of your hotel. I wish I had noted her name.
February 17, 2014
Rated 3 out of 5 by TaggiCH Noise at midnight! - awaiting refund
I had booked 2 rooms for the nights from 5.-7.July 2012.
Around 2345 in the evening powerdrilling and building near our rooms started, lasted for more than an hour and made sleeping impossible. So after about 30 minutes I had called reception in order to complain and was offered an apology. I insisted and demanded a refund for our rooms which was agreed to by the night financial manager (?). But upon check-out the refund was only applied to one room (957) and not to the other (959) as well...
I accept that sometimes rebuilding needs to be done, but NEVER ever in my 35 years of travel has this happened around midnight!
And then I would expect of a hotel of this renommée (?!), to handle complaints more effciently and completly.
July 11, 2012
Rated 5 out of 5 by Golfer12 Always so friendly
Treated so well when we arrive and during our stay. Staff - Ron, George's, Blesinda etc are the best.
Always recommend this hotel.
March 29, 2014
Rated 2 out of 5 by RonD1962 Room not ready @ check in
We arrived to check in @ 2:30 pm for 2 rooms interconnected. Check in time was 3 pm for this hotel (Toronto Sheraton) and we had a party of 4. Two people per room. One room was ready and were told that one would be ready in 30 or 40 minutes. 3 hrs later the 2nd room still was not ready and we had to leave for dinner reservations before the theatre. Everyone had to get ready in on room and we ended up picking up the 2nd room key after we got back from the theatre later that evening. I don't belive we should have paid full price for the room as we did not get use of it for the full time. This is unacceptable customer service from the hotel as the hotel staff should have had the room ready and a discount should have been applied to the second room.
December 29, 2013
Rated 2 out of 5 by Travellinglady Enjoyed my stay but ...
I am always happy to be at the Sheraton Centre Toronto Hotel. I love the room decor, I love the view of Toronto and I love the pool. Unfortunately this time my room was dusty, to the point when ever I put sopmething down there were fingerprints in the dust. The bathroom also was not cleaned properly, cleaning solution was still visible on the sink and taps. I also found when I called for service I was on hold extremely long periods of time, up to 10 minutes. Not a good system for getting customer service needs addressed in a timely manner, very frustrating.
January 24, 2013
Rated 2 out of 5 by MG1956 My stay this weekend
When I arrived there was a very long line up . 5 30 on Friday Feb 7th 2013.Check in was fine .
When I got to the 15th floor I noticed that there was a smell in the hallway.
Sort of like old clothes or a home where the people do not clean regularly.Not pleasant and made me wonder about the sanitary conditions . My room had stains on the carpet and showed a lot of wear and tear. the closet smelled as well needs a good cleaning with disinfectant The office chair was stained and dirty there was a hole in the wall near the toilet overall I did not enjoy my stay.
February 11, 2013
Rated 3 out of 5 by sandhail smokers disturbing
I always enjoy my visits at this hotel. However the convention clients they had this time were rude and selfish. There are atleast 3 large clearly marked non smoking signs and yet there was a sea of people smoking everytime we were entering or leaving the front entrance. Nothing was done about this and the experience was horrible. Management needs to be more aggressive when it comes to this issue. It's easier to politely ask 25 people to move then annoy the 100's of clients who do not appreciate smoke in their face while trying to have a relaxing holiday.
March 25, 2013
Rated 5 out of 5 by JennyGayle Centre of it all
This hotel has everything one would need whether staying for business or pleasure. The accommodations are clean, comfortable and spacious. The indoor/outdoor pool and hot tub are a great way to unwind after a long day of work or shopping (the Eaton Centre is just moments away!) and the fitness centre is a great way to keep up with routine when away from home.
The hotel restaurant has great food and service - in fact every staff member encountered was courteous, helpful and always had a smile on their face.
I will be staying at the Sheraton Centre again!
April 22, 2012
Rated 4 out of 5 by Steve971 UK visitor in Toronto
Stayed for a week. Great central location for all the essential places to visit. Foyer/Lobby was impressive but the décor of the hallways on each floor was a dull beige everywhere and looked dated. Rooms were clean and very comfortable. The bathroom was tired but clean and functional. Help desk staff were really helpful in choosing the best options for places to visit. Even purchased a few tickets from there to save time. Food at the BnB restaurant was great quality and service was quick. All in all, a great experience and would recommend to anyone else.
August 21, 2013
Rated 3 out of 5 by coqui10462 Hotel is in Ideal Location
Only a handful of issues with my stay and the first was the smell. Most hotel's today are a non-smoking property but upon getting off the elevator I promptly asked the Bellman if this was a non-smoking floor due to smell and he said he was going to get someone to address the issue but the smell persisted during our stay. The other issue is one that many hotels have which is the Satellite Service, not a big deal when traveling alone but you have children its a pain when the signal goes in and out and in this property you can barely watch the TV. As for the service, the restaurant was a pleasant experience and so was the Bell Staff. The Front Desk really was nice but failed to offer me any details regarding the property or the area.
September 9, 2012
Rated 5 out of 5 by bmhost Absolutely Fabulous!
My stay at the Sheraton could not have been better! The staff is attentive, caring and friendly! I would highly recommend staying here to anyone who travels to Toronto for business or pleasure!
March 25, 2014
Rated 5 out of 5 by Jackie35 Sheraton hotel has a great layout with a waterfall and trees.
Very nice hotel, in a great location, with all the amenities you will need.
October 24, 2012
Rated 5 out of 5 by Swag50 The Sheraton Centre Toronto is world class # 1
Most of my travel takes me to Toronto. Regardless of where my meetings may take place, I make a point of staying at the Sheraton Centre Toronto. Even if it means extra time by cab, I try and stay at this location. The staff are the best and they truely care about those that choose their hotel as part of their travel. Over the years I have been impressed by many staff, in particular Blesida (club lounge reception). Regardless of how long it's been since my last stay, she remembers me and always greets me with a smile and welcomes me back. She's the best!
October 5, 2012
Rated 4 out of 5 by OliM Another good experience at Sheraton Centre Toronto
I stay at this hotel on a quasi-weekly basis and am consistently happy with the friendly service and good amenities. The pool is best-in-class with ~25m in length and spanning both indoor and outdoors, and opened year-around. Blesilda welcomes me every morning by name at the lounge and has been extremely kind with my wife and son when we were in town.
My main criticism of this property is that the rooms are a bit dated and the bathroom are quite small. However, the excellent service, suberb location and great amenities more than make up for it,.
November 15, 2013
Rated 4 out of 5 by K215 Loved This Hotel
I went during Caribbean Festival and it was in the perfect location. The staff was wonderful and we had a great time.
March 27, 2014
Rated 4 out of 5 by KAH1964 NIce stay
I had a confortable stay but the serviceing of my room was a bit eratic - both on the cleaning and refilling of supplies side, when I mentioned it on checkout the counter staff took it very serioulsy.
my main complaint was that the fre wifi does not exent to the rooms, when you are away from your home country thi sis very important and having to go doen to the lobby evertime iI needed the internet was a real pain.
Finally - there is a coffee shop in the lobby which is very convienient but it shuts mid afternoon - they miss out on a lot of business.
October 25, 2013