Rated 4 out of 5 by Ron579 Try to respond to guest requests
I asked for an upper floor in a hotel over 20 stories. The choice was not discussed with me. I was given the 10th floor overlooking mechanical equipment. I had to ask for a robe 3 times before 1 was lent to me for my stay. Otherwise the visit was fine.
June 24, 2013
Rated 1 out of 5 by Carlson31 Guest services failed
My wife and I stayed there last weekend. We don't spend many nights out and this was a special occasion for us. The hotel room was very clean and we were excited for a good night's rest after a fun night out. Around 2 AM we are awoken by a very loud group directly across the hall from us. They were banging on doors, speaking very loudly and running up and down the hall. Because there were so many I didn't want to confront them myself. I called the front desk to report the noise. The front desk told me that somebody else had called 10 minutes earlier and that security would be up right away. Security never came, and the raucous group continued until 4 AM. The next morning, when I relayed my dissatisfaction to the front desk I was given only one option--to leave a complaint for the guest across the hall. I instead suggested that they pass my dissatisfaction to upper management. I do not feel my complaint was heard, and it's very unlikely that I will stay there again. For a "4 star" hotel I was very disappointed.
February 15, 2013
Rated 1 out of 5 by cdb3 Big Problems
I stayed here for the week of Feb 17th and the hotel has some problems that needs to be addressed. The lobby is beautiful but that is only the cover of the book. So dont judge a book by its cover. First for three days there was no hot water, two days lukewarm, one day completely cold after running it for 15 mins to see if it would turn hot. The hotel said there was a problem with the hot water heater. Also there are 6 elevators and one afternoon into evening none of them were working at all, again experiencing technical issues but these issues forced me to walk up 8 flight of stairs. The rooms had a modern 70s feel to them. All housekeeping did was make your bed and supply you pillows. My used glasses were never exchanged for clean ones nor was I even given a new liner for the icebucket, I had to throw out the old one because it was still on the counter when I returned. The hotel is located in the heart ot the city so it is convenient in that aspect but if I am ever in Denver again I will stay at another hotel.
February 23, 2013
Rated 5 out of 5 by Losh This hotel went beyond and above
We had a small group staying at this hotel for a bridal shower. It just so happened to also be the weekend of a snowstorm. This hotel was so helpful with canceling for those stuck home and extending for those stuck in Denver. All staff was awesome. Thank You from Nebraska.
March 2, 2013
Rated 2 out of 5 by Steph87 Not the best
Not what I was expecting. Staff isn't very helpful, kind of a stressful place to stay but the rooms are very clean
September 2, 2013
Rated 2 out of 5 by Syrsvt Denver Sheraton
Needs improvements. A/C hardly worked. Shower handle was falling off everytime I used it. About the worst Sheraton I have ever stayed.
August 29, 2013
Rated 3 out of 5 by Denver2468 Poor signage; needs repair
Very, very confusing in trying to find meeting rooms between the two towers. What signs were there were difficult to follow and many were covered by other conference's signs. My guest room needed some TLC with paint peeling on the door and something growing in the shower.
September 23, 2012
Rated 2 out of 5 by Habes Hot water problems
Stayed with you to nights... Weds Feb. 20th and Thurs the 21st. No hot water Thursday morning at all... and luke warm Fri morn. Now I know there was a problem with the hot water system on Thursday morn... and ? maybe I hit a peak usage on Fri... but come on...
February 23, 2013
Rated 4 out of 5 by GAP13 Don't leave anything behind!
Awesome Hotel. Just don't leave anything behind, you won't get it back. Pretty normal issue coming from the Hotel industry, I just expected more.
August 25, 2013
Rated 4 out of 5 by sally64 Parking
We left Sunday at about 4:45pm and had to pay $32.00 - $24,00 for the overnight and $8.00 for the extra 45 minutes. This amount of money is beyond ridiculous!!! Since we had 2 rooms and 2 cars, that was a total of $64.00 for an overnight stay - not sure we'll be back
September 7, 2012
Rated 5 out of 5 by Zinger Very comfortable
Very comfortable stay. Room was clean and facilities were very nice. Very close to the action and easy to get to.
August 31, 2013
Rated 5 out of 5 by Rocker24 Excellent Hotel!
We thought this hotel was really nice. We had a King junior suite which was beautiful and very comfortable. The location is great with lots of shopping and restaurants in the area. We were only there for one night but I understand that there is a beautiful pool too.
June 4, 2012
Rated 2 out of 5 by MRSESQ Electrical Upgrades Needed.
I spent three nights at the Sheraton Downtown Denver and each morning, had to call to have the power in the bathroom fixed, sometimes having to call several times. All but once, I had to wait over 10 minutes for a response. Electrical power needs serious upgrading.
August 13, 2012
Rated 5 out of 5 by Macjimma No hassles and friendly staff
I was here for a conference and spent most of my time in the Tower in various meetings. Never crossed the street except to check in and out. No problems.
August 19, 2013
Rated 4 out of 5 by Deni101 Great Staff
I enjoyed my stay at the Sheraton Downtown. I only have one complaint. the rooms on the north side on the 22nd floor need better air conditioning. The sun beats in an heats up the room. The air conditioning cannot keep up.
The Staff in the Club Lounge was great.
September 5, 2012
Rated 4 out of 5 by GregWI Best fitness center
Hotel is in great location, accessible to many restaurants and bars. This hotel has an excellent fitness center - a full size room with 15-20 weight machines and an equal number of cardio machines, plus a large dumbbell set. One of the best hotel gyms I've seen.
June 12, 2012
Rated 2 out of 5 by Jass22 Not as advertised
The bathroom was super small. Other rooms were stocked with water, mine was not. Rooms are very small.
August 31, 2013
Rated 3 out of 5 by PDDC Typical, tired Sheraton
As I've experienced with other Sheraton locations, this hotel is clearly on the old side and needs some updating. General facilities are nice, but the rooms themselves are a bit haggard and in need of updating. Service, as usual with Sheraton, was wonderful.
February 18, 2013
Rated 4 out of 5 by Rizman Watch your bill when you depart...
I booked a room with SPG points. When my wife checked out she was charged a $55 fee. This fee indeed should not have been charged. I feel taken advantage of and still have not gotten my credit that hotel staff said I would receive after I called the next day.
May 10, 2012
Rated 2 out of 5 by chateado12 Back Ache
Showers are weak, half of the water comes out the shower head and the other half is wasted out the spout below. Beds are the absolute worst I've encountered in some time. Even as an SPG member, I am not likely to consider a Sheraton hotel in any future stays.
June 11, 2012
Rated 3 out of 5 by Floyd Not Sure
Stayed 4 nights. Upon check-in was asked if
I would be parking a car, said no I would not.
Got charged for 3 nights parking anyway. Now I see taking their sweet time in refunding my credit card the 68.99. Wonder how many don't notice and pay anyway. Hmmm....
October 18, 2012
Rated 4 out of 5 by Lindworm Great location and staff
Stayed for 8 days during a conference. Surprisingly good food (no rubber chicken!). Fitness Center had all the equipment I typically use; location made it easy to go running in the morning. Excellent staff - they were easy to work with and very accomodating.
September 5, 2012
Rated 2 out of 5 by Winebiztraveler poor service and accomodations
from the minute I pulled up the property was an issue.
Brooke at the front desk should be promoted as she was the only thing good about the hotel and she was great!
August 12, 2013
Rated 3 out of 5 by Frontranger Tower may be different than Plaza
I requested an upper floor room and the staff provided an upper floor room with the caveat that it contained two full beds rather than the queens I had requested. This was no problem as I was by myself.
However, I have to assume that this type of room is the least often requested as it was in generally bad repair and in need of maintenance. The shower temperature was varaible, toilet prone to not filling, and the tub needed re-grouting.
In the main sleeping area, access to electrical outlets was accommodated through power strips-- never have I seen this in a commercial establishment. And, for whatever reason the room was never serviced in the three days for which I stayed. It may have been a misunderstanding of the "go green" campaign that avoids towel/linen changes, but it shouldn't result in no coffee refills, no cleaning, and no bed making.
The room itself was spacious and well-equipped with work space. However, it was in definite need of maintenance and updating to achieve the typical level of accommodation for a Sheraton.
February 7, 2013
Rated 5 out of 5 by Taymar9 First Stay at a Sheraton
I was impressed with the room size. Check-in was quick and efficient. Restaurant was very nice. Elevator service was the fastest I've experienced. Location was close to everything I needed. I would definitely stay at the Sheraton next time I'm in Denver.
April 7, 2012
Rated 5 out of 5 by BEL45 Best Service Staff I have ever encountered
This is the best hotel I have ever had the pleasure of staying in for a convention.
The housekeeping and service staff were immediately there to meet our requests and the service center checked to see that all had been taken care of in a timely fashion.
November 7, 2012
Rated 2 out of 5 by mary412 say no to the Tower
I had stayed at this Sheraton before; however, I had not been in a Tower room. The room was small and the bathroom was cramped. the charge for WIFI is absurd...seriously! We were less than impressed. Be aware if you stay at the Downtown Denver location.
November 6, 2012
Rated 4 out of 5 by ColoradoAlan Awesome Stay
Hotel exceeded my expectations. The staff was awesome. They were friendly and thoughful. The housekeeper saw that I had used all of the coffee in the room - she left me additional without my asking for it. That is service! She exceeded my expectations.
October 20, 2012
Rated 4 out of 5 by RLS720 Almost Perfect
Everything from the service to the fitness center where outstanding. Only issue was the shower. They improved it while I was there, but it still had weak water pressure and poor performance. I expect more for a hotel that did everything else correctly.
September 17, 2012
Rated 4 out of 5 by JScott Wonderful Stay
We spent two nights at the Sheraton Downtown Denver! We had a great experience, our room wasn't ready when we arrived so they very kindly got us into a different room! Great location, great hotel!
July 23, 2013