Rated 4 out of 5 by jimmy0 It's the people
The first room we were assigned was in a noisy location, where we could hear a lll our neighbors and many outside noises. The decor seemed drab and old. After one night in that room, we said we'd cancel early. Josh at the reception desk found us another room, which turned out to be outstanding. At the reception desk, in addition to Josh, we want to thank Natalie and Ashley for their superb care and efficiency.
November 5, 2012
Rated 1 out of 5 by Shirley5234 Not for me
Apparently historic translates to tiny rooms. Few amenities in room. Tub leaked all night. Creamer for coffee was spoiled, ruined my coffee. No vent/fan in bathroom. Had to leave to "go" rather than be embarrassed. No ipod dock. No fridge or microwave. No hot tub. Weak barely operable plumbing.$24 ti Selfpark. If this is what I get with 10000 SPG points, SPG can keep them. No Sheraton downtown for me again.
August 19, 2013
Rated 4 out of 5 by wild Average
Overall the room was average. Furnishings were good quality and overall the room was comfortable. There was some trash left in the waste baskets, the toilet didn't flush until two or three tries, and the pillows were too soft.
March 17, 2014
Rated 4 out of 5 by Swede Comfortable and Convenient
Food was superb - all meals. Slept well with the soft pillows and comfortable bed. A smaller room, but sufficient for my needs. The water temp in the shower fluctuated too much for me...hot to cool...adjust and almost scald sometimes. Nevertheless, I enjoyed my stay. Convenient to pedestrian walkway and restaurants. Disappointed in the "game room" - seriously...it was two chess board tables and that was it.
March 7, 2013
Rated 4 out of 5 by Trees Wonderful support from staff for lost child
Our wedding party spent the weekend of July 27th at the Denver Sheraton. Our 3 year old granddaughter got on the elevator alone and disappeared. The staff was wonderful in helping us look for her. A guest picked her up and took her to the front desk. They looked up the family and called my son.. And they asked for his ID, even though she ran to him, calling out "Daddy." We remain so impressed and thankful.
July 30, 2013
Rated 3 out of 5 by kc6533 Room Issues
In my room the remote to the TV was very hard to use. The buttons would not work and the timer was not able to be utilized. Also I could not get the room to cool off even though the thermostat was set at the temperature that I wanted. I was in the Tower room 809 and there was also a spot on the bath curtain where it appeared someone had "spit" on it. Only observable from the inside with the curtain closed.
April 17, 2013
Rated 3 out of 5 by Juanita04 First impression
The overall stay at the hotel was great. I was in town for a convention and the facilities were fantastic for the event.
However, my company sponsored the hotel key card for the event. Upon checking in, the staff member said the cards were poorly designed because they didn't have arrows on them showing which way to insert the card, not knowing that I was the one who designed them (and I would have put arrows on them had I been prompted to). I was taken aback that someone from the hotel would say something negative towards the key sponsor knowing they spent a decent amount of money on it. I asked him not to repeat his words, and was disappointed with the prior lack of courtesy.
Moving on, while the facilities at the hotel were fantastic, the toilet paper was not. I am certain they can find a cost effective brand that isn't as harsh as the one they currently use. Bring your own!
May 1, 2012
Rated 2 out of 5 by Webdog44 Consistently poor conference food
Four days of business meetings and numerous meal opportunities to rule out any anomalies. Consistently poor quality food across all breakfast, lunch, and sadly, even snack options. Hotel is OK. Location is very good. Food,...not so much. If you are looking for an average hotel in a good area and do not plan on staying here to eat, and the price is right for aforementioned criteria, then this is your hotel.
October 1, 2012
Rated 5 out of 5 by Emma Large rooms and great service
I stayed in this hotel to attend a conference. My husband also attended the conference so we brought along our 7-year old. The hotel was very accommodating, the rooms were very spacious (which is great when you travel as a family) and the service was very good. We also found very convenient the hotel restaurants (Yardhouse and the Irish Pub) and Peet's coffee house, which were all great. Great experience.
May 22, 2013
Rated 1 out of 5 by Greg Check-in/out inconvenience
At check-in, I was given keys to my room 3 times, each one unable to unlock the room. Finally security guard had to open the door, only to find that it was occupied.
At check-out, there was no system for standing in line for the next agent. You should have a single line which feeds to the next available agent, instead of allowing people walk up randomly.
Also, the room temperature was not maintained well.
February 28, 2013
Rated 4 out of 5 by cc123 Great location, but some maintenance issues
The fantastic location was by far the biggest draw for the hotel. Rooms were comfortable and clean. My primary gripe is that there were maintenance issues in the bathroom that had to be reported on two successive days before they were repaired. Similarly, the soda machine on our floor did not work throughout our stay.
The hotel could definitely use more quick options for food, particularly in the morning.
September 18, 2012
Rated 4 out of 5 by tjdenver club room stay 1214 thru 1216
The room wasn't as clean as it should have been, looked like it wasn't used for awhile, head board had something on it (uck!!). Also the fitness center had some issues with equipment. several of the recumbant bikes were not working and essentially useless. The one that was working wasn't functioning 100%. Also the leg curl machine was still broken (we stayed here also in May 2012), equipment needs tuned.
December 19, 2012
Rated 2 out of 5 by mdsw convenient but that's all
This hotel hosts an event for us every year and is very convenient to stay in. Their challenge is they never quite get it right.
* no baggage assistance at valet
* no mini bar in the suite
* only one robe in the suite
* had to request champagne glasses 2x
* one roll of toilet paper in the suite
* only one mirror in the entire suite with a power outlet
With a little extra effort, it would be great!
November 11, 2013
Rated 2 out of 5 by JJK123 Busy, noisy, understaffed
The Club Room was a good example of how understaffed and unprepared the team was for the amount of guests on the weekend we stayed at the hotel,.There was a young women working alone in the Room, who by her own admission never worked the Club level before that day. No coffee, minimal food, tables un bussed. On of the reason that we chose this property was due to having a Club Lounge.
July 31, 2012
Rated 4 out of 5 by JimM Great Location
This hotel is in a great downtown location, everything is is within walking distance: food, shopping, entertainment, nightlife, etc. It is simple to walk out the front door and head off for a nice walk to the River which makes for a great place to get outdoor exercize. The hotel boasts a great Alehouse with a HUGE selection of great beers on tap and a quality food menu that I found surprisingly tasty.
May 3, 2013
Rated 3 out of 5 by mtntrash Hotel has a great location
I have stayed at this hotel before and have enjoyed each stay. That being said, I'm really looking forward to the rooms being updated. Our most recent stay was not up to par with what I've come to expect from the SPG brand. The first room we were assigned had an ac/heat unit was extremely loud. We asked for another room immediately. The second room was much better...until we saw the bathroom. The tub was stained, mildew around the tile and the caulking was pulling away from the corner. Hallways were showing signs of wear; the carpets are a bit stained and the walls and doors could use some lovin'. Seems as if the property needs a bit of a face lift. On the plus-side, the staff was really good about moving us to another room and the weekend was not a bust after all. As much as I like staying at this property, I will probably wait until I hear they have done some work before trying it again.
November 4, 2013
Rated 2 out of 5 by Anonymous8859 Unsatisfactory
The bathtub did not drain. The heating/cooling unit in the hotel room did not work. I shared my feedback with the front desk when I checked out and they told me that the overflowing bathtub was their 'indoor pool' feature.
I was pleased that they offered to bring up a small refrigerator to our room.
February 25, 2014
Rated 4 out of 5 by EPS88 It's an average hotel
Staff was nice and service was good. I was disappointed when toilet was broken and water ran through it non stop all night. Additionally, something was wrong with the hot water and my first day I had to took a semi-cold shower. Finally, I went to the gym and they had water but no cups. Small things, but made a difference to me.
February 13, 2014
Rated 5 out of 5 by Custard Great Location, Great Concierge Level, Great Staff
In town for a convention. Great location! 1 block from 16th street free bus system. 2 blocks from art museum, US mint, 2 blocks from summer taquiria trucks! Great, friendly staff who couldn't be more helpful. I had a medical emergency and concierge recommended a great hospital and when I needed plastic wrap for my bandage, brought the whole roll of plastic wrap!!!. Plus, gave great dinner suggestions and helped with tour reservations. Hotel bed was best I have ever been in. I usually have to ask for a board to be placed under the mattress but this mattress, we wanted to take home with us! And the concierge level - great. Newspaper daily. Breakfast and Cocktail hour food was great - and saved us a small fortune on meals. Plus, all the water, soda, Starbuck hot drinks, we wanted, all day/night long. Thank you for such an enjoyable stay. All of your hard efforts totally show in your staff.
July 22, 2012
Rated 1 out of 5 by D250 Three Days of He__
Terrible 3 night stay. Maid Service was absolutely a "zero". Our room was not cleaned for 3 days. At 6:15am the Maintenance team was working in the walls at the 20th floor. Maid Service barged into our room with a "do not disturb" sign on the door. Frankly, the hotel leadership is not communicating and the the result is ,as a Platinum member, I won't stay here again until they correct their issues.
December 16, 2012
Rated 4 out of 5 by CRW6367 Hotel Stay Review
Overall, the hotel rating was good. Staff met needs, room was clean. Nice room, however the bed had the worst matress I've slept on in a very long time. My husband and I started off in a regular room and upgraded to a suite thinking the mattress would be better. It was awful. We were there for 7 days and didn't have a good night sleep once. Couldn't wait to get home. I suggest a more firm mattress.
November 5, 2012
Rated 3 out of 5 by Otis5037 Go for travelers; Iffy for a conference
The location is terrific for travelers and convenient to everything.
The rooms were tight with small bathrooms for a multi-night stay. The 'Conference area' had poor to no wi-fi available. The 'free' lobby wi-fi was slower than a hardwire connection.
The catering was fantastic. Good food for 400 and excellent catering staff - attentive and able.
It was a shame the cafe was so poor. Slow service and everyone focused on "our Breakfast Buffet". We tried it on Day one - it was mediocre. After that we asked for menus and got a song and dance from the hostess, manager, wait staff. No one really wanted to wait on anyone. If I am going to get my own breakfast, I'll get it elsewhere.
The brochures in the room are outdated and shabby. Mine actually said the front desk would cash $100 check each day. The desk clerk told me they had not offered that since 2009.
The cleaning staff was top notch.
September 5, 2012
Rated 3 out of 5 by BusnessTravel45 BusinessTravel45
Beds and pillows were great, room was very clean and the bathroom was well maintained.
The room office consisted of a table and chair centered in the middle of the room with no outlets, phones, lights or plugs. The room was next to a service elevator that had an extremely loud door that would squeak continuously through the night. Phoned the Front Desk and request maintenance but they never came.
September 5, 2012
Rated 3 out of 5 by GoldSPGmember Club level don't expect much
The club level rooms are about as small as you can find. The king sized bed takes up 90% of the room and the bathroom you have to turn sideways to get in. I know there are other larger rooms but the majority are just too small.
If you pay to stay at the club level be aware that the Drinks are kept too warm and the breakfast is all carbs, no protein to be found or anything hot. VERY disappointing.
November 29, 2012
Rated 1 out of 5 by Maggie Hotel room and customer service was terrible.
Room was very small, had a bad ordor, and noisy. I called to the front desk to ask the square footage and to complain about the ordor in the room. I was told by Kara that the room was 240-250 sq feet. I asked Kara why they would put anyone in this rooom when they were not sold out, she put me on hold, and I hung up after 5 minutes. She never returned my call and I will never return to this hotel.
May 3, 2013
Rated 3 out of 5 by Angel444 Hotel room was disappointing
I found the Sheraton Downtown Denver to not meet the usual experience I've had with Sheraton properties. The hotel room was worn, smelled of mildew and the air conditioning would not turn off - no matter what I did. A couple of times we asked the door men for assistance and were met with a less than enthusiastic reply. The front desk staff, however, seemed to have the usual Sheraton friendliness.
August 20, 2012
Rated 3 out of 5 by Travellergz Unwelcoming Hotel Staff
The hotel staff (woman at front desk) very unfriendly and abrupt. I came back to my hotel room in the EVENING to find that housekeeping has not cleaned the room. When I phoned the front desk to have it done, the woman stated someone would get to it soon. An hour and a half later I phoned and asked what had happened. The same woman angrily stated that the maids were very busy and someone would get to it. As a platinum member, I asked for a late checkout at 1:30pm, even though I am allowed up to a 4pm checkout. The same woman at the front desk rudely said that I could not do it. I explained that I was a platinum member to which she reluctantly replied, "Well, alright. What time!?" The Sheraton Lounge breakfast was the very basic of continental; not very appealing especially when other Sheraton lounges are exceedingly better in food and service. Will think twice about staying here again while Denver.
November 18, 2013
Rated 1 out of 5 This Hotel at this locations needs to be torn down and rebuilt.
The Room was very small the bathroom vents had not been cleaned in a long time it had black and green mold growing. You could not set up your desk to work and use a laptop without calling on maintance to help swithc network cables around. the Bed sheets had an oder and there carpet needed to be cleaned and vacumed over all I could have stayed a another hotel for less money and had a better time.
January 20, 2013
Rated 4 out of 5 by GFM1001 Okay Experience
Hotel was good. Room was of lesser quality than I'd expected.
The lack of a real dresser was surprising.
The BIG disappointment was the dilapidated ironing board. Sure they aren't used by many, but at least put a decent cover over the board.
I had to re-iron my shirt moving it around the board because I was getting circles from the board embedded on my shirt.
December 6, 2013
Rated 3 out of 5 by Akr1sh Fine Stay
Had a decent stay. Rooms are nice w/good beds & TV's. Location is good. Issues:
1. Layout of the hotel is awful. Extremely confusing w/multiple connecting elevator banks to go between room floors, lobby, restaurants, balrooms, parking, etc.
2. Bathroom wasn't clean when I got to my room w/stains on toilet.
3. Parking price of $24 per night left bad taste in my mouth. This is Denver, not NYC.
October 24, 2012