Rated 3 out of 5 by Bev21 Nice rooms but very underprepared for a convention
The rooms were very nice however for the largest convention hotel in Dallas the entire staff seemed overwhelmed and understaffed and underprepared for our competition weekend. The only place to eat when we arrived back at the hotel after 10pm was the bar "Drafts"- and they were overwhelmed. They even told me so! No toilet paper, no wash cloths, one small bottle of shampoo-didn't you know we were coming?
March 13, 2013
Rated 3 out of 5 by dickysch Our Stay Christmas 2012
I give this hotel a "C" based on the following during our stay.
HOUSEKEEPING was terrible. Sheets had a smell, room was never vacumed,
towel service was erratic.
BREAKFAST BUFFET - Our rate included breakfast, but ONLY from the buffet. Every morning we had the same, scrambled eggs, bacon, sausage, potatoes, sliced bread, cut up fruit which was not ripe. Ordering off the menu woiuld have been much nicer.
January 2, 2013
Rated 4 out of 5 by Vinmier Good views from this hotel.
I enjoyed the stay with my wife for my birthday. We were on the 32nd floor which overlooked Dallas. The front desk agents were great, the room was clean and the bed was everything I remember it being.
I had an excellent birthday, will definitely be back to stay here.
October 30, 2013
Rated 4 out of 5 by LUCNC Huge hotel, unbelievable gym
Stayed at this property for a conference. It was a huge hotel - three towers @ 39 floors each! Multiple banks of elevators made getting to your room quite speedy except when an elevator was down. I loved, loved, loved the gym - it could be its own private health club. Only complaint was the A/C in the room - I could not get it to get cool enough ... might be something to do with the automated settings.
May 29, 2012
Rated 5 out of 5 by Misty35 ECC AHA Event
The hotel staff was absolutely wonderful. Anytime there was a change the magically made it happen!!! I would definitely recommend this location to others!
November 16, 2013
Rated 2 out of 5 by Tyty Not worth the price
Over all this hotel was ok but just not worth the money. I was there in a conference group rate which was still over priced so the regular price is out of this world for what you get. It was really just a lot of little things that made the price just not match the quality of hotel the Sheraton is supposed to be. For example I had to slam my door every time I shut it in order to get it to close (rm 605), my toilet seat would not stay up which was very inconvenient when I had to pee. I brought food for my meals to warm up and there was no microwave for me to do that. They charge $20 to have one brought to your room no matter how long the stay. Again I understand all of these examples are just small but they are the type of things you would not expect to see at a Hotel that you pay that much for and one that has a rep like the Sheraton. It was not bad you just dont get what you pay for.
August 6, 2012
Rated 5 out of 5 by GPT5959 Excellent Service
I attended a meeting during the first week of November at the Sheraton Dallas. The service level in the meeting rooms , Wifi Connectivity and the food and beverage all exceeded my expectation. Overall great service.
November 8, 2013
Rated 5 out of 5 by ConferenceGoer Great Experience
The Sheraton Downtown Dallas offered a great experience. I stayed at the hotel as part of a conference with about 800 attendees. My husband also came along for the week. The hotel was very accommodating to all the guests. The staff was very friendly and the facility was stylish, clean and had a lot of meeting space in the lobby/ public area. The breakfast was very tasty and offered an array of options. Transportation to and from the airport was great. The Go Checkered Shuttle offers a discounts to hotel guests. You just have to go online and pre-pay. Taxis are easily accessed at the main entrance. The hotel staff is very helpful with getting you a taxi and making sure that you are going the right direction.
The gym was clean and had a lot of new equipment. The roof top pool was beautiful and had a cabana.
The overall experience at the hotel was great and offered everything that was need.
June 10, 2013
Rated 4 out of 5 by cdp9 centrally located in downtown Dallas
This is the largest hotel in downtown Dallas, but it is run efficiently. The room was nice, but the rug was not clean. I asked for it to be cleaned, but it was not. Also, the tub leaked. And, I had a bad experience with the tech that I needed to call to trouble-shoot a wifi issue.
October 25, 2013
Rated 5 out of 5 by CobraKai Great Banquet Staff
I attended a 4 day training session at The Sheraton Dallas and I will say that the Banquet staff and Culinary staff were exceptional! The food was great and the service was phenomenal.
November 11, 2013
Rated 1 out of 5 by Red01 Terrible Experience
When I checked in my room it was 85 degrees and would not go down. After 4 visits from the repairman, the air conditioning was broken so only one day out of 5 was my room remotely comfortable and never was I offer a new room. The bathroom had sticky orange goo on the floor when I checked in and after having the room cleaned was still there when I check out.
No clean linens at all the whole time!!!
February 22, 2013
Rated 5 out of 5 by Robert02 Valet Parking
This was a great stay everything and everyone were top notch. I really appreciated the Valet parking guys. They were quick to take and to retrieve our car for us without any hassle, very polite. Even when we first arrived and things were crazy for them. They were cool and efficient. They got our luggage to our room and picked up on our departure. Excellent!!! Check in and check out very efficient.
July 25, 2012
Rated 5 out of 5 by Sparky071957 This Hotel was perfect for our group
From the moment of check in to breakfast in The Kitchen to the banquet staff that worked on our group. It was a wonderful stay this week.
Also I worked out all three days and the fitness center is awesome!!
November 8, 2013
Rated 4 out of 5 by Annhh Board Chair
I elected to accept your "green" offer for the room, to save on laundering. I did not need fresh sheets and towels each day. However, the trash built up, no one made the bed or replenished the coffee supply. This made the experience less pleasant.
November 1, 2013
Rated 3 out of 5 by Bill74 Concerns on many levels
1. We were part of a Studer Group conference and were not able to receive the group pricing.
2. The group reservations were to have been billed to a single credit card - this was arranged in advance. At check-in, that did not happen and my team was asked for a credit card - not for the personal items - for the room charge itself.
3. I provided the check-in staff information to fix the group billing issue (all being billed to one card). I checked the night before check-out and it still had not happened. I again took the item to try and explain what we needed and how it had already been approved. The front desk staff was limited in their ability to resolve the issue because the acocunting department had gone for the day.
4. At check-out I was told the issue had been resolved but when I got home, found that my personal card had been charged - so this is a issue that will still need resolution.
March 4, 2013
Rated 5 out of 5 by Likes2Travel Great Hotel for Conferences~
Attended the Oracle HCM User Group (OHUG) Conference - staff was excellent in helping with all of my needs. Facilities were great for business meetings. My only compliant would be the absolute LACK of any shade at the pool area. It was 100+ degrees and there were no umbrellas or shady areas to sit and enjoy the pool area. As a result, it was unbearably hot and you could not sit by the pool.
June 13, 2013
Rated 2 out of 5 by SarahfromVA No WiFi and slamming doors
We called 3 times to have our WiFi/Ethernet cable fixed and were told each time it would be fixed within 4 hours. No one ever returned a call and it was not fixed. The room was not initially stocked with towels and the phone did not work. The trim was falling off the wall and the back of the TV was broken. The slamming doors were extremely obnoxious. Our room was also not restocked with coffee.
January 21, 2013
Rated 3 out of 5 by Classic40 Not a good night sleep
Recommend yes/no. Yes for location, staff, cleanliness, ammenities. No because our bed was big but not plush, more like HARD AS A ROCK. The pillows started out thick; however, they flattened like a piece of paper. The shower head had an extremely low stream. Doors to rooms SLAMMED causing loud noise all night. Good night sleep is important to be alert & well rested.
September 2, 2013
Rated 2 out of 5 by Tom47 Noisy Room
Our room was next to the elevators and for 3 nights we did not get much sleep. It was like a 747 going by our room for most of the night. We asked to be moved and they did two rooms away and we could still hear the elevators though not as loud. This hotel has no insulation between elevators and the the rooms next to them. I realy don't believe that it has any insulation in the building periot.
January 21, 2013
Rated 3 out of 5 by Newton912 Too bad for the bugs:(
Honestly, I had no problems with this Sheraton in Dallas, and there were the bugs; huge beetle/roach type creatures that were in all the restaurants! Also, after 1 day of throwing out trash and not having it emptied (I usually keep the do not disturb sign on), there were about 20 fruit flies in my room. I wish this wasn't the case, cause other than the bugs, the hotel was fine. Ah well...
June 14, 2013
Rated 4 out of 5 by Rusty I'm just not your demographic
I am a veteran business road warrior and as such I greatly appreciated the superbly comfortable bed. I am not so impressed by big convention hotels though...walking into your reception area and being greeted by an amusement park worthy line was NOT the way to win my business. Also, your doors slam...hard to go to sleep with rowdy conventioneers coming and going with their constant door slams.
February 8, 2013
Rated 3 out of 5 by GUNNER13 ROOM
I WAS RATHER DISAPPOINTED WITH THE ROOM. NO MINI FRIDGE, NO MICROWAVE. MY HUSBAND HAD TO GO TO 5 FLOORS BEFORE HE FOUND A VENDING MACHINE THAT WOULD WORK. WAS NOT WHAT I EXPECTED FROM A SHERATON.
November 8, 2013
Rated 5 out of 5 by ilyac1 Sheraton Dallas
I drove up to the hotel and it looked older so I automatically assumed that it just might be an ok stay. I got to the counter and learned that I was upgraded to the Presidential Suite on random since they were running out of rooms. This turned out to be one of the best nights I had in a hotel. The hotel was lively, full of energy and very clean. People were friendly. I would stay here again.
March 25, 2013
Rated 4 out of 5 by Silverfox46 This hotel has great facilities.
The valet was very helpful. Forgot the front desk girl's name but she was very pleasant. The servers and staff in The Kitchen table were very polite and made my breakfast meals enjoyable. We had a small (about 30 people) cocktail reception in the Draft Media Lounge and Antonio F., who served our drinks and pupus, was very efficient, professional, friendly and accommodating of our requests.
June 18, 2012
Rated 5 out of 5 by Mike Great Experiece
Registration staff was so helpful in fixing my company reservation, finding my SPG number and getting me oriented to the facility. Room was very modern, equipped and clean. On site sports bar restaurant was inexpensive which is rare for a Hotel. All staff contacted even in passing was extremely friendly and made me feel welcome. PS. Largest Hotel Gym I have seen and used.
April 10, 2013
Rated 3 out of 5 by bwb1 Pros and Cons
For the most part the room was clean and comfortable. Light bulbs needed to be replaced. There was a hole over the tub and I felt like I was being watched. I was unable to reach the front desk or room service. The phone just rang and rang. We were unable to get out of the parking garage. We pushed the call button and it just rang and rang. Food in the restaurant was extremely expensive!
February 11, 2013
Rated 3 out of 5 by mdc5439 Need minor changes
The hotel was very nice in appearance and most of the staff was helpful however there were a few problems. First of all my room was not very clean. Left over used towels from previous guest, Q-tip on floor...etc there were large bugs on the main floor by the elevators. The food and beverage prices were astronomical. Cleaning staff on 10th floor did a poor job with the common areas.
June 17, 2013
Rated 2 out of 5 by Chris81 Needs Improvement
Nice hotel, but housekeeping in every department needs major improvement. Meeting room trash was never emptied in the four days we occupied a room. Major dust on glass shelves in guest room baths. In eight nights stay, had to call for wash clothes four times after housekeeping failed to replace at room cleaning. These are just a few matters that I take the time to mention.
July 28, 2013
Rated 3 out of 5 by N131028 Nice but small
You've done a great job improving what appears to be an older section of the hotel. Not sure what else you can do except a wholescale renovation. The finishes were nice, the room was clean, but the bathroom was especially tight.
October 31, 2013
Rated 2 out of 5 PLM World attendee
Room was on the small side. A/C did not work. Reported this to front desk on nite 2 and was not resolved by the time I left.
Signed up for the Green Initiative where they don't clean your room unless asked in exchange for $5.00 a day voucher. Voucher was only good in restraunt and not for in the gift shop and only on food or non alcohol drinks. 20 oz drink from gift shop was 3.00!
June 7, 2013