Rated 4 out of 5 by EE2112 Nice, great location, minor issues.
While I loved the rooms, and location, there were some minor things we took issue with. The service was so-so at times. While the staff was friendly, they didn't seem to react or sufficiently answer my concerns on an issue, that my credit card was not only charged within hours of my check-in, but added almost $200 to the estimated amount. I was not notified that this might happen, and when I brought it up to the Front Desk, I didn't get much response, and when I kept asking, she pointed to the notice of 'debit' cards having a larger amount held. I told her it was a credit, not a debit card, and was told it was the same. How about telling me that when I check in?? Our bathtub needed help as it wouldn't drain, they responded quickly and it was fixed, and our phone wouldn't work...we couldn't use it...they fixed it quickly as well. The restaurant was good, the service was OK, but the staff had to go to the 2nd floor to get our food? So was slow. And..no bathrooms on the lobby level...had to take an escalator to the 2nd floor to access.
June 30, 2014
Rated 3 out of 5 by edd622 sheraton on canal
I always stay at a Sheraton , but not so sure if this one is up to the standards of the others I have stayed at, Parking is 42.00 Receptionist doesn't communicate with valet and there is no refrigerator .
July 9, 2014
Rated 1 out of 5 by cosmo314 Andrew J. Devany Ohio Heartland CAC
I was at the Sheraton for a confernce. The staff were friendly and accessible. My room was nice and comfortable. The food served at the conference was very bland and mediocre. Certaninly not what you expect when you visit New Orleans. For two days of my 3 day stay the elevators were out to the floor wheere my room was located. On numerous occasions I was forced to walk up 6 flights of stairs to get to my room. On one occasion I walked down 29 flights of stairs because the one elevator that was in operation on the 29 th floor had an enormous and growing waiting line. I am 66 years old and have a minor heart condition multiple flights of stairs can be a real challenge for me.
In light of this disappointing situation I feel that the Sheraton should offer some type of benefit to all customers who had rooms above the 29th floor for the days in question. I realize that the Sheraton is running a business and mechanical failures do occur, but, they also have a reputation that has been tarnished by this situation.
June 21, 2014
Rated 4 out of 5 by CADentist Great location, great value
We enjoyed our quick trip to NOLA. I've stayed at other hotels on Canal Street, and the Sheraton is a pretty nice place to stay, way better than average. I like the Starbucks coffee in the room (they have a shop downstairs), even though our coffeemaker didn't work well. We didn't receive any new coffee packets on the second day, nor did we receive any shampoo. However, we did on the third day. The beds were comfortable and the sheets were nice. We didn't spend a lot of time in our room. Our neighbors made too much noise for about half an hour around 3:30am, but that's not the hotel's fault (we could have gotten mad at them but didn't want to ruin their fun). I guess you have to expect that in NOLA. Overall, our hotel stay was nice. The bellmen are extremely efficient! Oh, pretty nice view (between other hotels) our room looking onto the Mississippi River, and close to the French Quarter, cable cars, etc.
November 4, 2013
Rated 4 out of 5 by Fields52 Conference
The staff were very responsive and understanding given the situation at hand, i.e., electrical outage to the upper floors. Although I only asked for the Greene housekeeping treatment, and they did replnish supplied the first day, the did not do the same the second day.
June 23, 2014
Rated 4 out of 5 by Lattes No Self Parking
Had I known that there was only valet and no self-parking, I would have chosen a different hotel. At 43.00, a day, plus tip, it became quite expensive at check-out time. The breakfast was a disappointment, it was expensive and tasted like packaged food. I asked a local and found a few other breakfast places, that tasted way better and less than 50.00, what I spent at the hotel.
August 20, 2013
Rated 4 out of 5 by Workingtourist7 Stunning view and perfect location
I was in NOLA for a conference hosted at the Sheraton. The view looking over the river, with cruise ships and barges, the well lit bridge, and a beautiful dawn was stunning. Great location for walking, shopping, and dinning between the French quarter and the garden district. Great bed, and pillows. With friendly staff. Comfortable conference room with wifi. I'd go back again.
December 17, 2013
Rated 4 out of 5 by Conventionere Great Hotel, but...
No restrooms available on the 1st, 3rd, 4th, or 5th floors. walking long distance to bathrooms not good.
July 19, 2014
Rated 5 out of 5 by Baldwin23 The recent upgrades are wonderful
I have not stayed at a Sheraton in a very long time. My group and meetings were taking place at this Sheraton so that is why I was there. I read online about the recent upgrades and believe they were well done. On top of that, during a rare ice storm, the staff(GM) took great care of communicating with me on what was happening and how it would effect my travel and comfort.
January 30, 2014
Rated 2 out of 5 by Jill426 LOUD
Hello! I booked rooms for my parents and also my family this past Saturday (11/30) in New Orleans. It happened to be the same day as the Bayou Classic. There was non stop screaming the entire night. We were on the 18th floor and had 2 small kids with us who were terrified. I love the Sheraton, but felt like nothing was being done to keep order in the hotel during this night.
December 2, 2013
Rated 5 out of 5 by hebrews11 Great features and location
I really enjoyed my stay at your hotel. This was my first visit to New Orleans and the comfort and service of your hotel made my visit extraordinary! I was well within walking distance of many of the tourist attractions. The French Quarters were everything I had been told to expect. Thanks for making this experience such a great one!
May 16, 2014
Rated 3 out of 5 by Josh09 Food and rooms were par at best.
Upon checkin I entered my room to find it had not been cleaned from the previous occupant. I was changed to another room, no questions asked. This room met expectations. During a lunch function catered by the hotel, the chicken breast varied in size. While 2 people at our table had about a 3-4 oz, another was clearly 6 oz or greater. This portion size was the only issue.
January 16, 2014
Rated 4 out of 5 by 0nBusiness On business?
The lobby is really nice and has a friendly atmosphere and guest appeal, but they did not have a working ice machine on my floor and I was told the business center closes at 5 pm. What a disappointment!!! I was on a business trip and every evening after class I could not handle any business due to the charge for internet and the business center being not available! :(
February 7, 2014
Rated 3 out of 5 by 1stTimer 1st Timer
This was my 1st visit to NOLA. I had a great tiem touring the city. The hotel, overall, is nice. However, their idea of "going green" means that no one comes to your room AT ALL. So, your trash collects, & no one comes to clean your bathtub. I don't mind using the same towels durign my stay, but I figured the least they could do was have someone come to remove the trash.
June 17, 2013
Rated 5 out of 5 by Tom2153 hotel review
everything was great except the daily auto parking valet of $42 which I think is way too much
July 18, 2014
Rated 4 out of 5 by Bill1999 recent stay
My stay continues to be great with the exception of the horrible tv controllers. Every room I have had you have to press the buttons hard and it is slow to respond. There is no channel line up or easy way to navigate. This needs to get fixed.
June 26, 2014
Rated 4 out of 5 by Maria47 AAUW Convention stay at hotel
While the accomodations were fine and the staff was friendly, I did not receive any special consideration as an SPG member, perhaps because of the size of the group. My main complaint overall is the food. Again, meals for conventions with large groups are not necessarily typical of the restaurant quality; however, the meals served to our group were not of good quality.
June 13, 2013
Rated 5 out of 5 by Nebraskan iYou will enjoy your stay
I attended a Convention in New Orleans and enjoyed my stay at the Shardon Hotel.
July 18, 2014
Rated 2 out of 5 by sj5199 Never had complete service to the room
Terrible service to the room
July 22, 2014
Rated 2 out of 5 by GS223 This hotel was really nice but ...
Sheraton on Canal Street in New Orleans was very nice and bed was extremely comfortable but there was no hot water in the morning. They said it was a city wide problem but the city does not supply "hot" water. That was very annoying. Also found out the a/c is on a motion detector so during the night was quite warm in room since there was no motion during the night.
December 22, 2013
Rated 4 out of 5 by Obi25 NOLA EXPERIENCE
The Sheraton New Orleans was a great place to stay. Walking distance to everything in the area. The staff was excellent and very nice. My tub was stopped up in one room and they moved me to another room no problem.
I will definitely be staying there when I return.
June 16, 2014
Rated 5 out of 5 by Bipman Dennis PDDGER
The Staff is very friendly and helpful.
Tameka was very heplfull.
July 18, 2014
Rated 4 out of 5 by Nessa55 This hotel has good features
Good location. Staff very helpful. Retrieving vehicle from valet parking was easy and convenient. The room was comfy. The cleaning was not what I expected. The bathroom floors were not cleaned on a daily basis and after 2 days of not receiving a new ice bag, I found housekeeping staff in the hall and got a couple of them so I know that the bucket wasn't cleaned.
September 5, 2013
Rated 3 out of 5 by Fanni14 Great Location
Great Location - just too long of a stay. Had a hard time getting room service and housekeeping services. Ice machine broken on floor. Hotel staff was very nice and tried to be accomodating but it was definitely on island time and sadly I was there for work not play. Rooms need ventilation badly and a more thorough cleaning in the corners and under the beds.
January 28, 2014
Rated 5 out of 5 by JAB222 Another Great Experience for our Group
We have been having our Annual Meeting at the Sheraton New Orleans for several years and we keep coming back because of the excellent service by your meeting and sales department and the main front line staff who remember us year after year and never fail to meet and exceed our expectations! Great job making us feel like our group business truly matters to you.
August 7, 2013
Rated 3 out of 5 by Camille312 Some good; some needs improvment
I chose this hotel primarily because I'm SPG Gold and for its location (just outside the FQ).
My biggest complaints are with the valet and bellmen. We waited entirely too long after we pulled up in the driveway for some attention...and we were the only car there. Obviously, I would have understood if it was busy, but we were literally the only ones there. I also experienced very long (20 min) waits for my car to be brought down. Eventually, it was explained that I needed to be specific if I was going to need access to my car, because they park them offsite sometimes. Thanks, but no one ever told me that, so how would I know?
I was intentionally ignored when I stood in the SPG line to check in...meaning that the desk clerk kept her head down for several minutes while I just stood there. Finally one of her colleagues from the regular side stepped in to assist me.
However, I did get a room that met my requests for quiet and that was much appreciated.
April 21, 2014
Rated 5 out of 5 by Jagdiva65 This is a classy hotel that is in the middle of all the attractions
Hotel staff was very professional and friendly. Enjoyed the refreshments when we checked in, especially the cookies. I can't wait to return next year.
July 9, 2014
Rated 4 out of 5 by tc14 great location, comfortable and clean
The hotel was clean and the staff excellent. The room was comfortable and relatively quiet.
One disappointment - the main restaurant in the hotel closes at 2pm and not open for dinner. With bad weather outside and a need for a quiet evening, this was a problem during the stay.
June 8, 2014
Rated 5 out of 5 by Rick2541 This hotel has great hospitality
From the time we drove up to the time we got back in the car the attendants, check in personnel, the ladies who cleaned our room
and restaurant waitresses exemplified the greatest hospitality you will ever experience. Everyone made our stay the most enjoyable experience. Everyone made sure our needs were met and made is feel like we were at home.
January 4, 2014
Rated 4 out of 5 by BIGGEL BIGG EL IN THE BIG EASY
GREAT HOTEL CLOSE TO EVERYTHING WALKING IS EASY.......BEDS ARE GREAT.....NICE PEOPLE BUT BREAKFAST IS WAY TOO HIGH......FROM LAWRENCE IN NEW YORK
July 8, 2014