Sheraton Waikiki

  • 2255 Kalakaua Avenue
  • Honolulu,
  • Hawaii
  • 96815
  • United States
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Rated 4 out of 5 by 883 reviewers.
Rated 4 out of 5 by Good Experience If you are thinking about staying here think New York City with a beach (although there is really no beach to speak of in front of the hotel). It is very crowded and busy all the time but most things are within walking distance. We were upgraded to a mountain view room on the 25th floor which was very nice and even had a partial ocean view with great sunsets. Hotel staff were very accomodating and the bar staff were funny and made great drinks. April 27, 2013
Rated 5 out of 5 by Great Location and Great Customer Service Things that I loved! -The pool -The "Gift" Shop for the Spg Guest, I definitely felt special. -My daily morning view of Waikiki Beach and Diamond Head -Kai Breakfast in the morning -Randy at the Front Office, made my check in experience great! Thank you for the recommendations, we loved Lanikai Beach as you said we would -The pool and the fast water slide (Hey you're never too old for a ride down the slide) Overall it was a great experience May 31, 2013
Rated 2 out of 5 by Employee Training is needed My family spent the Christmas season again this year at the Sheraton. We noticed right away a huge difference in the customer service from 2 years ago. Employees almost seemed put out to help you. The front desk is a disaster and the pool service was even worse. To top it all off, Sheraton now charges you a pool rental charge on top of the daily resort fee. With all the choices of hotels, I would be hard pressed to stay their next Christmas. December 31, 2012
Rated 4 out of 5 by Good stay We recently stayed at the Waikiki Sheraton and had a great time. The hotel is very nice, offers great views of Waikiki beach and has great beach access. The only negative is that the Wi-Fi is VERY UNRELIABLE. It is everywhere but is constantly dropping and very often you cannot even get in. There is no LAN lines in the rooms so if you need reliability you will need to use the hotels computers. Overall a very good hotel with excellent staff. June 25, 2013
Rated 4 out of 5 by service above and beyond excellence Room service menus are very difficult to navigate; however, we were saved by the outstanding personal service by M.J., with whom we ordered breakfast through dinner each day we stayed here. We changed all of our dining out plans in order to eat in house, only because of M.J.'s continuous personal touch and meticulous attention to detail. M.J. is a remarkable asset to the Sheraton staff and we will be returning to stay here because of her. October 21, 2013
Rated 5 out of 5 by Great stay The Sheraton in Waikiki is a well run ,well placed hotel with friendly ,helpful staff. Highly recommended. June 3, 2014
Rated 5 out of 5 by Great Honolulu Experience The hotel location is ideal. The kids could play in the pools and the parents could walk around and shop. The staff is amazing, June 1, 2014
Rated 2 out of 5 by Quite disappointed We had been looking forward to our Hawaii vacation for several months as it would be our first stay at an SPG hotel as actual SPG members. Unfortunately, our first stay has left us rather soured on the experience. to be succinct, the first room we were assigned had a rather offensive smell to it. When we asked for a different room, we practically had to beg for it as we seemed to be a major inconvenience to the front desk person with whom we were speaking. Housekeeping was excellent and every member of housekeeping that we ran into gave us a very hearty "Aloha" Checkout was another disappointing experience as they just shuffled us out without so much as a "Thank you for staying with us" For such a high profile hotel, we certainly expected much better service, even if we had not been SPG members. We have no plans of returning to this property. December 13, 2012
Rated 3 out of 5 by One night stopover staff were very accommodating and the concierge was extremely helpful. Hotel was too big for our lifestyle and there was little room at beach or pool to relax. noise level not conducive to a quiet week end but the service provided by all staff was exceptional.would recommend for family but not old folk like my wife and i. good shopping close by and some excellent restaurants April 14, 2014
Rated 4 out of 5 by great location! great pool! very noisy!! The reasons I chose to stay at this hotel are simple: the location and the adult infinity pool. And while the room was clean and the bed very comfortable, it was incredibly noisy my entire 10-day stay. The walls are very thin, there is a large gap under the door so you can hear any and all noises in the hallway, I had to call security twice before they came up to address the kids running back & forth in the hallway, I could go on .... October 9, 2012
Rated 4 out of 5 by busy hotel; great location The hotel was in the middle of everything going on in Waikiki. It had a good pool and was right on the beach with great views. Pool closed a little early and towel hut even before that. Stores inside hotel are expensive but great stores within walking distance. Staff was very friendly except restaurant at pool who left us stitting more than 15 minutes without acknowledging we were there. We ended up leaving and not eating there. December 26, 2013
Rated 5 out of 5 by awsome! Was not disappointed! Beautiful hotel. Room was very spacious and clean. Hotel staff especially check-in (I think her name was Ashley) and housekeeping were very friendly. We stayed at the hotel to celebrate my son's 6th birthday and she (Ashley)went out of her way to make him feel special! This will definitely be the hotel of our choice for any furture "staycations" and we will also reccommend it to all visiting family and friends. October 24, 2012
Rated 5 out of 5 by Stay could not have been more perfect! This was a repeat visit for us, and every expectation was, once again, exceeded by this fantastic hotel and even better staff! From SPG Platinum recognition, to fantastic lodging with incredible views, to housekeeping team, to Leahi Lounge environment, comforts, amenities and staff ... we could not have asked for more. Thank you, again, for having welcomed us to your Sheraton Waikiki "family" - we promise to be back, hopefully soon! January 20, 2013
Rated 4 out of 5 by Great location but a little tired In the heart of Waikiki; location can't be beat. Parking included in the daily resort fee was good. Club Lounge has limited hours -- I suggest expand them to 06:00 am to midnight - those guests with club priveleges can access it almost any time to get a coffee or cold bev - as in other locations and brands. The Club Lounge breakfast was carb-heavy and not much protein. Room was clean but "dated" and boring. Felt old. Carpet stained. April 7, 2013
Rated 5 out of 5 by awesome experience the staff was super friendly , the room was great. and they honored my spg status with giving me 2 class room upgrade on an already cheap room!. WOW. ( i used cash&points ). traveled for my personal special event and got a free champagne bottle. plus my wife b day. so got some free ice creams. i will be going back for sure. for the price and what you get you cant beat it!!. not even locals prices on cheap hotel room can beat this. March 7, 2012
Rated 5 out of 5 by This hotel has an amazing atmosphere We stayed at the Sheraton Waikiki in September and were instantly thrilled with what we saw. From Elaine who checked us in with her friendly yet professional manner to the sheer size and buzz of the hotel. All the staff we encountered were always happy and very helpful and made us feel at home. We will definitely be returning to the Sheraton Waikiki on our next vist...and hopefully that won't be too far away as we miss it already! October 1, 2012
Rated 5 out of 5 by Chuck-Portland Over all best place to vacation Sheraton Waikiki. Everyone welcomes you with Aloha, not just the word but spirit of Welcome. For me, this is about my 15th stay and I feel as if I am staying in my own private condo. Staff from the Executive office to the Bell Service, waiters, front desk, Leahe room call me by name. I am made to feel like family away from home. Sheraton Waikiki I love you all !!!! Julie and Laurie you are the BEST. November 24, 2012
Rated 5 out of 5 by Everything was Excellent This was such an amazing trip and the Sheraton Waikiki was the true reason. From valet when we arrived late at night to the front desk when we checked out early in the morning, EVERYONE was so nice and accommodating. The rooms were spacious and clean, housekeeping attentive and boasted a beautiful view. The food by the pool was some of the best we've ever had outside of a four star restaurant. We will be returning in the future! May 28, 2013
Rated 4 out of 5 by Limited beach access, crowded pools Very busy lobby area. Lack of on property dining. View from room (21st fl) was spectacular! Very clean and modern property. Plenty of elevators, no waiting. Resort charge is a joke. Basically you pay $25 (and tax on top of that) for unlimited phone service (who doesn't have their own cell phone) and a bottle of water. Pool is jam packed with kids, and the beach is too narrow. Great location for shopping and access to activities. September 1, 2012
Rated 5 out of 5 by Excellent!! Staff was very friendly and very prompt with anything we asked for!! That means a lot! In the middle of everything, food, shopping, etc....After a long 10 hour flight it was great to be met with the true Aloha spirit! Music by John Valentine was a plus! Look forward to our next stay. May 11, 2014
Rated 5 out of 5 by Fourth Honolulu Visit We stayed in a suite and had a pleasant experience - great view of the beach and Diamond Head. Club Level breakfast had good food and a nice variety. Saturday night was Prom Night but even with all the activity the elevators were working well (no delays). May 16, 2014
Rated 4 out of 5 by Late arrival of a roll out bed I requested a double bed for and at check in only King bed was available, the staff offered a roll out bed at no charge and that was fine. we checked in at 1130am and at 4:00pm I had to call to check on the bed due to my husbad and I going to a party, we were told it was on its way. At 11:30pm we arrived back at our room to find my son sleeping on the floor. called again and they FINALLY CAME. Other than that I LOVED my stay! September 16, 2013
Rated 3 out of 5 by Great improvements Aloha, I check in a lot here at Sherraton, the last two recents stay we're unsatisfy upon check in. We check as a Hot Rates guest and treated differently. We feel like we were not welcome as a guest upon check in and when we complain about our room I was not given a choice or options because our booking was booked hot rates. I believe that no matter what type of booking we should have been treated as a guest. Our confirmation shows that we are confirm in a city view with balcony but we didn't got balcony, we got a room on the six floor with a small window . Feel like a dungeons. MOD that night has not given me on option and that's not acceptable to me. I been in the hotel industry for 10 years and manage a hotel his response is unacceptable. So called next day talk to another MOD she was able to help me and moved me into a better room. I was happy after wards. June 12, 2013
Rated 4 out of 5 by MY FAVOURITE DESTINATION I have been visiting Waikiki and staying at the Sheraton Hotel at least 18 times by now over the past 20years. Sometimes twice in one year. Can't get enough of the wonderful hospitatility and happy nature of the Hawaiin people. I recommend this hotel to all my friends whenever they ask about coming to Hawaii! I am sure I have enticed a large number of Australians to come and visit your beautiful island. Much luv Jenn January 14, 2014
Rated 3 out of 5 by Great staff This hotel had excellent staff-Bridget in the restaurant was outstanding. She was clearly loaded with tables on Sunday morning but paid extra attention to us, bringing over the coffee my client liked so she could see the brand and package. She was polite, accommodating and very hard working. The front desk staff overall was outstanding-whether remote or at the actual front desk they were pleasant, professional and friendly. August 11, 2012
Rated 5 out of 5 by Incredible Vacation Experience! We stayed at the hotel over Christmas vacation, which included New Year's Eve. This was a family vacation and we celebrated our son's 16th b-day. What an incredible hotel and the location was perfect. Excellent service, spacious guest rooms helped make this a special place to our family. THANK YOU! The NYE celebration (which we enjoyed from the balcony of our room) was a blast. Big party and fireworks on the beach. Amazing! January 10, 2013
Rated 5 out of 5 by We will be back! Plats are recognized nicely at the SPG hotel. We were upgraded to a suite, access to the nicest lounge, and staff was exceptionally nice. A plat bracelet got us all the towels we needed and no waiting. This hotel makes me stay loyal to the SPG program. I can bring my family here every year for spring break to relax, The Lawsons store made us feel like we lived in Japan again. Thank you Sheraton for making our stay perfect! April 20, 2013
Rated 2 out of 5 by Gift issues My mom tried to order me a bday cake and had major issues. After two hours on the phone she finally got strawberries and champagne ordered. We checked in and it was delivered several hours later when we were out. They were not good the next morning. After the trouble and expense it was not worth it. We booked local rate since we live in Hawaii. Upon check in the requested our hawaii id. I have them our Texas license with the Hawaii address since we're military. They said that wouldn't work but we could use our electric bill. How is a license not better than an electric bill with the same address and name but no picture? They hassled me for 20 minutes while a line of people waited. They decided to give an exception. The rate is not that much cheaper. Our weekend stay was $600. We could have chosen to stay somewhere just as nice for cheaper but I like the sharton. December 21, 2012
Rated 4 out of 5 by Improvements The hotel was beautiful. I would like to make a few suggestions that would have made my stay better. First off, there were tons of tiny ants in my room. Which, to an extent I can understand, being on a tropical island. However, there were so many it was gross. They were on my toothbrush and hair brush. Further, my 13 year old daughter had broken her the leg the week before our trip. Your hotel offered no accommodations. April 9, 2013
Rated 2 out of 5 by Nice hotel but poor service The hotel is nice in that the hotel is very conveniently located on Waikiki beach and the pool is very nice. However, the service at the hotel was very poor. I was met with frequent condescending remarks, staff that cut me off in the middle of my sentence because they thought they knew what I would be asking for, and one time, the staff almost yelled at me. Also, the hotel has a resort fee of $25/day. This would not be as much of an issue except that the internet did not work on the first two days of my stay. That definitely contributed to the poor experience since internet is definitely something I need to plan my vacation. Overall, I would recommend this hotel but only due to the location and amenities. The hotel is very busy and I think staff sometimes forget how much the customers are paying to stay there. I was definitely not impressed with the staff here. September 5, 2012
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