Rated 4 out of 5 by Robtheglobetrotter Great location but a little tired
In the heart of Waikiki; location can't be beat. Parking included in the daily resort fee was good. Club Lounge has limited hours -- I suggest expand them to 06:00 am to midnight - those guests with club priveleges can access it almost any time to get a coffee or cold bev - as in other locations and brands. The Club Lounge breakfast was carb-heavy and not much protein. Room was clean but "dated" and boring. Felt old. Carpet stained.
April 7, 2013
Rated 5 out of 5 by resar awsome!
Was not disappointed! Beautiful hotel. Room was very spacious and clean. Hotel staff especially check-in (I think her name was Ashley) and housekeeping were very friendly. We stayed at the hotel to celebrate my son's 6th birthday and she (Ashley)went out of her way to make him feel special! This will definitely be the hotel of our choice for any furture "staycations" and we will also reccommend it to all visiting family and friends.
October 24, 2012
Rated 5 out of 5 by BillRMD Stay could not have been more perfect!
This was a repeat visit for us, and every expectation was, once again, exceeded by this fantastic hotel and even better staff! From SPG Platinum recognition, to fantastic lodging with incredible views, to housekeeping team, to Leahi Lounge environment, comforts, amenities and staff ... we could not have asked for more. Thank you, again, for having welcomed us to your Sheraton Waikiki "family" - we promise to be back, hopefully soon!
January 20, 2013
Rated 5 out of 5 by gobs awesome experience
the staff was super friendly , the room was great. and they honored my spg status with giving me 2 class room upgrade on an already cheap room!. WOW. ( i used cash&points ).
traveled for my personal special event and got a free champagne bottle. plus my wife b day. so got some free ice creams.
i will be going back for sure. for the price and what you get you cant beat it!!. not even
locals prices on cheap hotel room can beat this.
March 7, 2012
Rated 5 out of 5 by myfab50 This hotel has an amazing atmosphere
We stayed at the Sheraton Waikiki in September and were instantly thrilled with what we saw. From Elaine who checked us in with her friendly yet professional manner to the sheer size and buzz of the hotel. All the staff we encountered were always happy and very helpful and made us feel at home. We will definitely be returning to the Sheraton Waikiki on our next vist...and hopefully that won't be too far away as we miss it already!
October 1, 2012
Rated 5 out of 5 by Chuck71 Chuck-Portland
Over all best place to vacation Sheraton Waikiki. Everyone welcomes you with Aloha, not just the word but spirit of Welcome. For me, this is about my 15th stay and I feel as if I am staying in my own private condo. Staff from the Executive office to the Bell Service, waiters, front desk, Leahe room call me by name. I am made to feel like family away from home.
Sheraton Waikiki I love you all !!!!
Julie and Laurie you are the BEST.
November 24, 2012
Rated 4 out of 5 by PaFam busy hotel; great location
The hotel was in the middle of everything going on in Waikiki. It had a good pool and was right on the beach with great views. Pool closed a little early and towel hut even before that. Stores inside hotel are expensive but great stores within walking distance. Staff was very friendly except restaurant at pool who left us stitting more than 15 minutes without acknowledging we were there. We ended up leaving and not eating there.
December 26, 2013
Rated 4 out of 5 by Mike1952 Limited beach access, crowded pools
Very busy lobby area. Lack of on property dining. View from room (21st fl) was spectacular! Very clean and modern property. Plenty of elevators, no waiting. Resort charge is a joke. Basically you pay $25 (and tax on top of that) for unlimited phone service (who doesn't have their own cell phone) and a bottle of water. Pool is jam packed with kids, and the beach is too narrow. Great location for shopping and access to activities.
September 1, 2012
Rated 5 out of 5 by Jordan Everything was Excellent
This was such an amazing trip and the Sheraton Waikiki was the true reason. From valet when we arrived late at night to the front desk when we checked out early in the morning, EVERYONE was so nice and accommodating. The rooms were spacious and clean, housekeeping attentive and boasted a beautiful view. The food by the pool was some of the best we've ever had outside of a four star restaurant. We will be returning in the future!
May 28, 2013
Rated 4 out of 5 by Lalabu Late arrival of a roll out bed
I requested a double bed for and at check in only King bed was available, the staff offered a roll out bed at no charge and that was fine. we checked in at 1130am and at 4:00pm I had to call to check on the bed due to my husbad and I going to a party, we were told it was on its way. At 11:30pm we arrived back at our room to find my son sleeping on the floor. called again and they FINALLY CAME. Other than that I LOVED my stay!
September 16, 2013
Rated 3 out of 5 by Fred Great improvements
I check in a lot here at Sherraton, the last two recents stay we're unsatisfy upon check in. We check as a Hot Rates guest and treated differently. We feel like we were not welcome as a guest upon check in and when we complain about our room I was not given a choice or options because our booking was booked hot rates. I believe that no matter what type of booking we should have been treated as a guest. Our confirmation shows that we are confirm in a city view with balcony but we didn't got balcony, we got a room on the six floor with a small window . Feel like a dungeons. MOD that night has not given me on option and that's not acceptable to me. I been in the hotel industry for 10 years and manage a hotel his response is unacceptable. So called next day talk to another MOD she was able to help me and moved me into a better room. I was happy after wards.
June 12, 2013
Rated 3 out of 5 by Biztravel2 Great staff
This hotel had excellent staff-Bridget in the restaurant was outstanding. She was clearly loaded with tables on Sunday morning but paid extra attention to us, bringing over the coffee my client liked so she could see the brand and package. She was polite, accommodating and very hard working. The front desk staff overall was outstanding-whether remote or at the actual front desk they were pleasant, professional and friendly.
August 11, 2012
Rated 5 out of 5 by sangumassi Incredible Vacation Experience!
We stayed at the hotel over Christmas vacation, which included New Year's Eve. This was a family vacation and we celebrated our son's 16th b-day. What an incredible hotel and the location was perfect. Excellent service, spacious guest rooms helped make this a special place to our family. THANK YOU! The NYE celebration (which we enjoyed from the balcony of our room) was a blast. Big party and fireworks on the beach. Amazing!
January 10, 2013
Rated 5 out of 5 by PattyMarie We will be back!
Plats are recognized nicely at the SPG hotel. We were upgraded to a suite, access to the nicest lounge, and staff was exceptionally nice. A plat bracelet got us all the towels we needed and no waiting. This hotel makes me stay loyal to the SPG program. I can bring my family here every year for spring break to relax, The Lawsons store made us feel like we lived in Japan again. Thank you Sheraton for making our stay perfect!
April 20, 2013
Rated 2 out of 5 by Aveit3730 Gift issues
My mom tried to order me a bday cake and had major issues. After two hours on the phone she finally got strawberries and champagne ordered. We checked in and it was delivered several hours later when we were out. They were not good the next morning. After the trouble and expense it was not worth it.
We booked local rate since we live in Hawaii. Upon check in the requested our hawaii id. I have them our Texas license with the Hawaii address since we're military. They said that wouldn't work but we could use our electric bill. How is a license not better than an electric bill with the same address and name but no picture? They hassled me for 20 minutes while a line of people waited. They decided to give an exception. The rate is not that much cheaper. Our weekend stay was $600. We could have chosen to stay somewhere just as nice for cheaper but I like the sharton.
December 21, 2012
Rated 4 out of 5 by Renee Improvements
The hotel was beautiful. I would like to make a few suggestions that would have made my stay better.
First off, there were tons of tiny ants in my room. Which, to an extent I can understand, being on a tropical island. However, there were so many it was gross. They were on my toothbrush and hair brush.
Further, my 13 year old daughter had broken her the leg the week before our trip. Your hotel offered no accommodations.
April 9, 2013
Rated 2 out of 5 by WTong Nice hotel but poor service
The hotel is nice in that the hotel is very conveniently located on Waikiki beach and the pool is very nice.
However, the service at the hotel was very poor. I was met with frequent condescending remarks, staff that cut me off in the middle of my sentence because they thought they knew what I would be asking for, and one time, the staff almost yelled at me.
Also, the hotel has a resort fee of $25/day. This would not be as much of an issue except that the internet did not work on the first two days of my stay. That definitely contributed to the poor experience since internet is definitely something I need to plan my vacation.
Overall, I would recommend this hotel but only due to the location and amenities. The hotel is very busy and I think staff sometimes forget how much the customers are paying to stay there.
I was definitely not impressed with the staff here.
September 5, 2012
Rated 5 out of 5 by AlaKaiandMi This Hotel has Wonderful Accommodations for Children
My children absolutely loved the pool and the easy access to the beach. They swam their hearts out and slept in a nice, cool and comfortable room. Seeing the joy in their face was worth every dollar spent and a reason to revisit the Sheraton Waikiki.
July 21, 2014
Rated 4 out of 5 by JeanetteL58 MY FAVOURITE DESTINATION
I have been visiting Waikiki and staying at the Sheraton Hotel at least 18 times by now over the past 20years. Sometimes twice in one year. Can't get enough of the wonderful hospitatility and happy nature of the Hawaiin people. I recommend this hotel to all my friends whenever they ask about coming to Hawaii! I am sure I have enticed a large number of Australians to come and visit your beautiful island. Much luv Jenn
January 14, 2014
Rated 5 out of 5 by RichJ Frequent visitor
Visit this property 4-5 times a year. A very well run efficient preperty in good location. Nice rooms with ocean views, nice pool areas and good bars. This hotel is a favourite of japanese tour groups so not for those looking for a boutique experience. I have stayed at most of the comparable properties in Waikiki over the years and this is the best run and most efficient of all the properties. Arranging special requests (like extra lanai furniture), late check outs, SPG upgreades, everything is handled swiftly and efficiently. The location in the center of Waikiki is very convenient and the resort fee includes free parking so one can get out of Waikiki both using Lewers and Ala Wai but also back way through Fort De Russy (good when Kalakaua is blocked for parades or marathon). Last but most important is the quality of the staff who genuinely care and treat you as Ohana.
December 1, 2012
Rated 5 out of 5 by BESanDiego Great location - Great features
We didn't stay long enough to enjoy all the features of the hotel, but those we did were fantastic! The 2 pools were great - you have to check out the sunset from the Infinity Pool area - as were the food outlets.
Room was clean, spacious and had a wonderful view of the ocean. The hotel's location provided lots of eating and shopping opportunities within easy walking distance.
Would absolutely come back to stay!
September 27, 2012
Rated 5 out of 5 by JohnAustralia Another excellent stay
It is always a pleasure to stay at the Sheraton Waikiki. I have just returned home after a wonderful two weeks. The staff are great, with a very helpful attitude - especially the Guest Experience Manager, Sheri Thom, who is a real asset and who exemplifies the spirit of Aloha!
July 14, 2014
Rated 3 out of 5 by dayoff too big not enough staff
left key in the room, called FD, security came up after 15-20 mints but w/o a key? hello??? we waited again for the security to return, but after long wait went down to front and FD AM came up to room our room together. Poor response time and thoughtless response by security staff.
room is smaller than expected but great view. good option and service in the club lounge. liked the gift option when you check in.
January 20, 2014
Rated 5 out of 5 by SydneyNick Family Wedding Group
We came to Hawaii for my daughters wedding , and required several rooms with guests coming and going on various dates.
The Sheraton made it easy.
Great service and kind assistance from all staff concerned.
Many thanks to Brandon Kaya and Julie Loo.
July 17, 2014
Rated 5 out of 5 by Lindush Great stay! 'Looking forward to our return visit.
From check-in to check-out, the staff and management did all they could to ensure a comfortable, no-hassle stay. The choice of pools and their locations were excellent, and were well-supported by towel and cabana services, and a variety of restaurants and fast-food services within easy walking distance. Combined with clean, comfortable rooms, as well as an excellent downtown location, this hotel is a winner!
October 20, 2012
Rated 5 out of 5 by Meg83 Hawaii 2012 Vacation
We stayed in the Sherton for 4 nights and 5 days. This hotel is Beautiful and we had a wonderful time in this resort. The pool area and the beach area at this hotel are gorgeous and fun!! The poolside restraunt/bar was also a fun hangout area. Staff was wonderful and our room was cleaned very well daily. Would highly recommend this hotel for vacation! Also, I do not have kids, but this hotel is Kid Friendly.
June 14, 2012
Rated 5 out of 5 by jjjmom GREAT christmas holiday 2011
WE stayed at this hotel for christmas 2011 they gave us an upgrade of an oceanfront room it was beautiful best christmas in the island of oahu . It was Awesome. the shopping center and facilities at sheraton waikiki are wonderful. the hotel has a wonderful buffet The Hotel is centrally located . you can walk everywhere to the beach the shopping Planning to go back and stay there in spring of this year WOW
March 13, 2012
Rated 5 out of 5 by RandyMcM The Best Staff Ever
I come to the Sheraton Waikiki 2 to 3 times per year and why...because of the staff and the amenities the hotel offers. This team is focused on providing the best service possible, and I observe this same behavior with other guests consistenly. Whether you are relaxing or conducting business, the Sheraton Waikiki knows how to ensure that your needs are met and mostly exceeded. Thank you Sheraton Waikiki.
February 18, 2013
Rated 3 out of 5 by Hawaii5O Needs work on customer service
Ethan, the pool manager needs training in customer service. He is rude, belittling, and single handedly assured I will never stay at the Sheraton Waikiki again. Did speak with the director of customer service who did a great job in listening to my concerns. Damage was done however. We won't be back.
July 2, 2014
Rated 4 out of 5 by Smokey52 Beautiful Hotel but needs nice restaurant
It was a beautiful hotel. Our room, balcony and view was very nice. The lobby and shops were nice. However, a nice restaurant for fine dining is needed. Also, the Kai Market needs to be open for lunch as well. The Rum Fire restaurant didn't have much of a menu, very limited.
Get rid of those orange floating bean bags in the infinity pool. They are useless and everyone I saw had trouble getting on them.
May 8, 2013