Rated 5 out of 5 by ssmith5 New York at your doorstep
Loved everything about the hotel. Staff was wonderful taking care of special requests. The computer lounge in the lobby was great. But..... the best part is the hotel's location. New York was at our doorstep. We were a short walk from Time Square and all the theaters. Subway stop was steps from the entrance. We will stay there for our next trip. Can't wait to go back.
March 19, 2014
Rated 2 out of 5 by lmoyano Sheraton New York Times Square
Too dirty, particularly the bathroom (shower curtain and bathtub were full of hairs) and the closet (found coins, toilet paper and business cards).
Too small, the bathroom is too small. Two people can't be there at the same time. Shower is uncomfortable.
As usual, I asked for it every time: Internet is a commodity. Stop charging it to your guests, it must be complementary.
August 26, 2013
Rated 5 out of 5 by Joan13 Introducing Our 18 year old Grandson to NYC
Being a Starwood member, we chose the Sheraton Times Square Hotel on W. 52nd and Seventh because we had stayed there many times and because it is centrally located. We requested an upgrade with a view (if possible). The Sheraton treated us like royalty giving us a corner suite with a connecting room on the 36th floor. Wonderful stay; beautifully renovated hotel; great staff.
June 9, 2013
Rated 2 out of 5 by LBW1972 Late check in
I have been a frequent business traveller for 20 years. This is the first time in 20 years that I arrived at 11 am and had to wait 4 hours to check in. When I asked for help the lady behind the calendar told me that if I wanted guaranteed early check in then I should have booked the room 1 night earlier. I will NEVER stay here again. This hasn't happened to me anywhere else.
December 19, 2012
Rated 5 out of 5 by AZfamily city with kids
We used our Star points for this room and it was on a high floor (thank you) and we had a decent view. I would stay at this hotel again in a heartbeat! Great location!
July 19, 2014
Rated 1 out of 5 by Jensin August 3, 2013
I have stayed at this property many times with no complaints, however I used my points on August 3, 2013 to book 1 night and the room was not ready to checkin to at 9:30pm. they offered free wifi but that was not good enough. I called hotel and left message with manager and they never returned my call. I used a lot of points (12000)to book this room and I was very unhappy.
October 17, 2013
Rated 1 out of 5 by Rocketgirl Nice large upgraded room, but... very filthy and lack of guest service response
I've stayed at this hotel 3-4 times this summer and while I've had minor complaints in my last two stays (including one two days prior), this one takes the cake. For the record, I've contacted a number of guest service supervisors from the site to no avail.
First the positive - loved the staffperson at check-in, who offered to upgrade me to a larger room overlooking Times Square. He did mention there was a Murphy bed (which I learned are not comfortable for me), but the view was fabulous.
The negative - once I arrived in my room, the toilet was used and filthy. I called Housekeeping to come and clean the room, but nobody came by before I left for dinner, nor did anyone come by at all that evening or next morning. Second, there was a section of carpet that was sticky and filthy (imagine me stepping on this at 11 at night with my bare feet - ew!). Lastly, my favorite white blouse was ruined when I tried to iron it the next morning and found the plate was filthy with black and blue marks all over (which left the same permanent stains on my blouse - not removable even after using bleach and washing :( ). Oh, and the staff never emailed nor issued me my check-out folio so I can't get the hotel stay reimbursed by my company!
I requested speaking with the supervisor upon checkout the next morning, and while the gentleman came by after a few minutes wait, he didn't offer his name nor did he take anything more than my room number. He promised to look into my account and email, but he never followed up that afternoon. I have since written to multiple guest services supervisors/assistants at the Sheraton (and the Westin down the street where I stayed the previous night) over the past week to no avail. I'm very very disappointed, especially as a SPG member, and have to recommend AGAINST staying at this hotel. A shame, since my experience with Sheratons and Westins has always been positive in the past.
August 19, 2014
Rated 3 out of 5 by CowboyTex CHARGE TO STORE LUGGAGE
The facilities and food at awards banquet were average. We helped hotel by "going green" and not having any maid service during stay. Then we were presented with an additional $15-16 charge to watch four pieces of luggage while we went to eat lunch before leaving for airport. Very disappointed in hotel for this charge. .
June 1, 2014
Rated 1 out of 5 by Jaime2013 Hotel was fine
Hotel was adequate and in a decent location. However, I prepaid the hotel on the Starwood website and then the hotel then billed me again. I have called to get this problem fixed but had to leave a message and the voicemail said they would return my phone call in a couple days. I frankly don't have time for this kind of irritation so I would recommend staying elsewhere.
March 18, 2013
Rated 3 out of 5 by carotta Housekeeping very poor
hi. When I arrived I noticed that all the surfaces were dusty -- days worth of dust. The table next to the chaise lounge was dirty -- someone had eaten dinner on it and left a mess and it was not cleaned up. There were also crumbs and debris on the floor. I rang housekeeping and they sent someone to vacuum the floor, but the table and other surfaces were never cleaned.
October 31, 2013
Rated 1 out of 5 by Donald Two unsatisfactory experiences in a row
Last time I stayed, the laundry service lost my favorite shirt. This time, I was given a bad room (#4201). The room is more like a meeting room than a regular hotel room. And the metal bottom corners of the bed are sharp. Hurt my left foot twice! My opinion is the room may be suitable for business meetings but not for hotel guests where we don't wear shoes in the room.
May 26, 2013
Rated 5 out of 5 by Paul236 Great hotel, great location, well run facility
Very pleased with our stay at the Sheraton NY. We were just a hop and a jump away from Times Square, Central Park, and the metro stop right next to our hotel could take us anywhere in NYC quickly. We slept great, had great staff service, and enjoyed all the hotel had to offer. Would definitely stay again.
June 10, 2014
Rated 1 out of 5 by nyclocal Noisy Bellhops
The most annoying thing about this hotel is ts bellhops blowing whistles to hale in taxis all day long and often very late into the night. The ear-piercing noise is very obnoxious, very loud, very persistent, totally excessive and unnecessary because a taxi stand is right there and bellmen could have easily used flashing lights or other visual means to flag down cabs.
April 7, 2013
Rated 1 out of 5 by NewYorkNewYork filthy hotel
There was a dried blood stain on one of the towels. The floor hadn't been vacuumed in weeks. There were coffee stains on the curtain, and smudges on the window. One day I rolled back the bedcovers, and discovered an empty, wrinkled pillowcase that had been forgotten there (dirty? clean?). It really made me wonder what else might be dirty in ways that are not visible.
August 15, 2013
Rated 5 out of 5 by stacym22 wonderful stay
Our room could not have been better...clean, comfy and INCREDIBLE view.
We upgraded to club level which was well worth it in NYC and the staff in club lounge was super pleasant.
Staff was very accommodating and friendly.
Excellent location...not right smack in Times Square but a few walking blocks from the crowds and also very close to Central Park and attractions.
July 9, 2012
Rated 3 out of 5 by MC1014 Service
I stayed over 40 nights at this hotel in 2012.
I have noticed that the service level has gone down in some areas and the upkeep of the rooms need a better job and more eye for detail.
The hotel is a great location for my work needs but I have been considering changing locations because of the service level i have been used to at this location. I hope they fix it !
January 24, 2013
Rated 5 out of 5 by StevePBoston Very, very hard working and friendly staff
Christmastime in New York. Very, very busy time, and stress is at an elevated level with shoppers and customers. I saw everyone from the front desk crew, to the bellman, to the Concierge, to the management display class, helpfulness, and smiles. Outstanding staff, excellent new, upgraded rooms at a fair price for New York. My first choice when coming to the city!
December 14, 2011
Rated 5 out of 5 by salvatore all aspects outstanding
Totally pleased with stay; room location and furnishings excellant.
Great location; ideal accesss to all points of interest.
Staff exemplary; day shift doorman off-duty responded to our need of .asistance for subway directions; extremely helpful in a most customer friendly manner
would most assuredly recommend hotel as #1 choice. WILL RETURN; GREAT STAY; THANKS!
April 20, 2013
Rated 2 out of 5 by StarwoodVeteran Slivers of Soap
We (two guests) were provided ONE bar soap in the shower and ONE at the sink for a 4-night stay. The bar soap in the shower was a mere sliver on the second night. While this may be acceptable for a ONE-night stay, it is not for a 4-night stay. Sadly, we had to make a trip to the front desk to have Internet credited even though we selected Internet over points.
November 12, 2013
Rated 5 out of 5 by Bobby7 granddaughter
overnight in nyc with our 7 yr. old gd. I have 2 issues as a gold member. first to charge $3.25 per bag to hold our bags for 2 hours after checkout I feel is tacky. Second , which is not up to the hotel, is that it cost $94 for parking for 1 day plus 3 extra hours. try to negotiate a better rate with the garage if you can. we otherwise had a great experience .
August 21, 2012
Rated 5 out of 5 by Karen826 Perfect Location
The hotel is located a few short blocks from Times Square and the Broadway shows. The subway is literally right out the door and can take you anywhere else in the city you would like to go.
Good size rooms for NYC. Beds are extremely comfortable. Vacuuming could've been better in the corners, behind furniture, etc. but other than that the hotel is great.
August 13, 2012
Rated 5 out of 5 by tbay41 Excellent location, amazing food, great room, greater staff
Our team chose Sheraton for annual customer meeting. Food was the best I've had at a hotel and then some, hotel banquet/catering staff were VERY responsive, front desk & housekeeping as well.
It wasn't perfect - elevators VERY slow [full occupancy] and shower water pressure was so-so - but as close as you can expect short of paying $800+ for a 5* hotel.
December 6, 2013
Rated 4 out of 5 by cahr Great hotel in a great location
Loved my stay at the Sheraton Times Square! Hotel is situated perfectly, right in between Central Park and the hub of Times Square. Room was actually less compact than I was expecting for a NYC hotel. Sweet sleeper bed was very comfortable. All the staff that we encountered were very friendly and helpful. I'd definitely stay there again.
April 14, 2014
Rated 5 out of 5 by Dakotaray1967 Outstanding Service and Kindness
The hotel staff was extremely accommodating. From the moment that we entered, we were immediately pampered and handled with such care by our Front Desk Receptionist Nicole. She enthusiastically engaged us about our stay and when she found out that it is was my mother's 69th Birthday, she immediately offered us a beautiful breakfast comp; which she most definitely did not have to do. That's wasn't the end of her generosity though. When my mom and I returned to our room from our night out, there was a bottle of champagne, champagne glasses, chocolate covered strawberries and the most beautiful note from Nicole wishing us a great time and letting my mom know how fabulous she looked, along with a Joyful Birthday Wish.... Our room attendant from housekeeping, Ms. Naomi Chin was welcoming from the moment we entered the floor to go to our room. Everyday we encountered her and she went out of her way to make us feel welcome and to just brighten our day. The hotel itself is amazing and busy and full of life and excitement. The hotel is located in a great location which made it easy to hop on a subway, get a taxi or just walk to our planned destinations. We will most definitely be back again.
July 21, 2014
Rated 3 out of 5 by Arruda Great localization, but too busy
The hotel it is right there,upper part of theTimes Square, very close to Central Park, 52nd St and 6th Ave / Broadway. Daily rates are also fair - considering NYC is a very expensive place. However, this Sheraton is one of those big hotels, hundreds of rooms, fully booked, people walking all over. If you like some privacy, that would be a probleml. If you don´t mind, it is a good choice. The only bad experience is that check out is @ noon, the majority of the international flights departs in the evening, but the hotel charges $4.00/piece, no matter if it is a big luggage or a small handbag, no matter if it is for 15 minutes or 7 hours.
August 6, 2014
Rated 4 out of 5 by GShosh top for NY standrads
NY hotel rooms can get you really down. Sheraton gives a good room at an affordable price, in a precious location.
having access to the lounge, i.e. booking club level, makes a real difference and worth the price addition. Lounge staff are friendly, helpful and professional, and I mean the support team, not necessarily Britney and her team, although Anna should be mentioned for her will to help.
Most people overlook the room cleaning team. I have noticed their professionalize work as well as their acknowledgment to the guest. this, as a manager myself (not in hotel, though...) i can probably attribute to their good manager.
Bottom line- fantastic location affordable prices and good team, clean and quite.
(make sure not to get the rooms ending XX08 as they are adjacent to the elevators and are really noisy).
October 14, 2014
Rated 2 out of 5 by ash4 I would not stay here again
I did not have a good experience at the Sheraton on 53rd and 7th. First, the room was extremely small, allowing for no space to work at the desk. Second, the shower curtain in the bathroom had a very bad smell of mildew. I asked for it to be replaced, but it never was. Third, the walls are paper thin and you can hear everything in the other rooms.
December 19, 2013
Rated 1 out of 5 by SG55 Door slamming central
The doors to the rooms need to be re-configured. They slam loudly, and you can hear not just the adjacent rooms doors slamming, but doors all the way down the hall. In addition, the maid service was marginal at best (I killed a mosquito in the morning, and it fell into the bath tub; it was still there that evening, after the room had been cleaned).
December 16, 2012
Rated 1 out of 5 by Marci11 This hotel is dirty and dusty
I stayed at the sheraton because I wanted to be in Manhattan. Unfortunately, I made the wrong choice. The room was extremely small and exteremly dirty, furniture dusty and feathers were flying around the room. The staff rarely answer the phone so it was difficult to voice my opinion. My daughter got worst after the first day. What a dissapointment!
August 21, 2012
Rated 5 out of 5 by Missy20 Bruce M 17
Great hotel, staff was very friendly, always asking us if everything was ok. Very clean and lobby was beautiful. Will be back for sure.
July 15, 2014