Rated 2 out of 5 by 7890M Disappointed with stay.
I will start this review with - I have stayed at this Sheraton before and had a wonderful stay which is why I selected this hotel again when visiting Boston for the weekend and even recommended it to the two other couples visiting. Unfortunately, I was extremely disappointed with my stay this time, perhaps an anomaly, but none the less it was not in line with the service expectations of a Sheraton and embarrassing that I recommended this hotel to my friends.
Back story -
We started by checking into our room on Friday and before we even put our bags down I noticed there were hairs on the comforter and the comforter was filthy. I went back down to the front desk and they kindly moved our room and upgraded us to a suite. The suite was unfortunately right in the mix of the high school students that took over the hotel that weekend. The students were loud, running up and down the halls, slamming doors, it seemed as though no one was chaperoning them, we had to wait extended periods of time, up to 15 mins, for an elevator. At on point we had to take the service elevator. Two other times we had to walk the 17 flights of stairs to the service area. There was trash left every where. I realize the students were a lot to deal with but other guests should not impede on our experience at your hotel.
I was told on Sunday when I expressed my disappointment that we would be comp'd for our next visit but I do not see that reflected in my points and am concerned that did not happen either.
I would appreciate hearing back from you regarding my stay.
February 25, 2014
Rated 4 out of 5 by Mike757 Excellent Pool and Fitness Facilities
The fitness facilities at the hotel are excellent with a large pool that was never too busy when we used it and a fitness centre with all the equipment required.
February 25, 2014
Rated 3 out of 5 by hrlyrdhd Good staff, comfortable beds, not so clean bathrooms
My experience was good at this hotel. The staff for the most part was very responsive and helpful. The beds were some of the most comfortable I have slept in. The bathroom however was not very clean. I was constantly finding hairs everwhere.
February 24, 2014
Rated 4 out of 5 by KMN39 This hotel is convenient to the Hynes Convention Center
I am not a cold weather person. I was pleased that I never had to go outside while in Boston. The hotel is directly connected to the Hynes Convention Center.
February 24, 2014
Rated 3 out of 5 by Do2014 Expectations not met
When arriving, the room was not ready, despite confirmation for the indicated hour of arrival. Had ordered a club room but could not get one, hence room was unilaterally downgraded - on a prepaid reservation! In the room, the bed needed to be replaced and we experienced wifi problems for the first hours.
February 23, 2014
Rated 4 out of 5 by Bev3067 Wish I could give 4 and a half
Great hotel. We stayed on club level which was a fantastic view of Boston both in the club room and in our room. Breakfast was great with oatmeal, toast, fruits, muffins, danish. During the day you can get soda, water, fruit and granola bars. At night there are 2 hot samplings (the chicken was great) cheese, bread, crackers etc. You can buy alcohol if you want. I realized only on the last day that we never received our bath robes in our room---when you are paying top dollar you expect not even to have to ask. Also, all of our neighbors got the USA today paper but we never did. Not huge we got one at the club room---again when you are paying top dollar you expect that kind of service. Great hotel though.
February 23, 2014
Rated 5 out of 5 by Karia84 This hotel is great!
The staff is very friendly and eager to help fulfill your needs. Comfortable beds and room.
February 21, 2014
Rated 4 out of 5 by JerseySteve Lovely but Expensive
They charge $10 per night for WiFi in your room - c'mon, now, really? Every cheap hotel now has free WiFi.
They charge $$$ for food, too, especially room service - $10 for a pot of coffee? C'mon, now, really?
It's a lovely hotel, but I don't need that sort of lovely in the future. Everyone was pleasant, the room was nice, the food was tasty (the clam chowder in the restaurant was memorable), the Internet access worked well, the location is great.
February 21, 2014
Rated 4 out of 5 by Kristen99 This hotel has everything
This hotel met all of my needs. I loved sitting at the pool, reading and relaxing. The pool is spotless and was always quiet. The fitness rooms were great too -- better than expected. The staff was always friendly and helpful. No complaints at all. Highly recommend, and I'm fussy.
February 20, 2014
Rated 5 out of 5 by GM63 awesome stay
I travel to Boston often and try to stay with Starwood. The Sheraton Boston is one of my favorites. My recent stay on Valentines weekend was higlighted when Chandra upgraded me to a river view club room. She was awesome. Beautiful view!!! and room. The only negative was that the bathroom was very small. This hotel never disappoints. I also judge a hotel by the fitness facility and the one here is outstanding: quality machines, large number, and nice weight room.. Look foreward to returning
February 17, 2014
Rated 5 out of 5 by cerberus63 Once again, enjoyed my stay
I have been traveling more often on weekend getaways with my wife. I truly enjoy the Sheraton Boston. This was my third time there. I had a great room with a terrific view. It's close to great shopping and world class restaurants. The service at the hotel is excellent. I will definitely stay here again when travelling to Boston
February 10, 2014
Rated 3 out of 5 by LCB2014 Plumbing needs major update
Toilets required 2-3 flushes every time. Shower knocked regularly.
Water was hot to the point of scalding and was slow to adjust.
February 10, 2014
Rated 2 out of 5 by dave1234567 poor service
Would like to say that this hotel is as good as it used to be, but it is not. The rooms are being renovated, but with some problems, they moved me from a small room into an old room which was really uncomfortable.
I was offered SPG points for my troubles and agreed. Only problem is that no SPG points have been applied, nor was my stay applied even after I confirmed with the front desk.
February 5, 2014
Rated 5 out of 5 by Frozen57 Comfortable, Clean room
Great location in the prudential/copley center.
Room was comfortable and clean.
Fitness center was nice and opened 24 hours.
Bed was comfortable but would recommend turning the mattress because everyone sleeps on the night stand side.
Employees very helpful and nice.
January 29, 2014
Rated 5 out of 5 by charlene1356 great hotel
This is a great hotel. In a perfect location. staff is terrific.
January 27, 2014
Rated 5 out of 5 by Rvkplat Excellent Hotel!
I stay at this hotel several times a year and always enjoy my stays. This hotel is extremely well run and they have several associates that have been here for years. The club lounge is one of the best I have had the pleasure of using. The attendants especially at breakfast time are extremely helpful and caring. The accommodations are always well maintained. I would recommend this hotel to anyone in the Boston area weather for business or leisure .
January 26, 2014
Rated 4 out of 5 by MCCBoston Great location!
Great location, especially in winter. But, room could have been a bit larger.
January 22, 2014
Rated 2 out of 5 by JohnG30 At least most of the staff is polite
I had reserved a deluxe room on the SPG website for our trip to boston. I received the confirmation and when I checked in there was no mention of any issues. upon going up to our room i noticed they had put us in a standard room. When I called guest services they explained that this happened due to renovations in the other tower. This is the first time i have ever been downgraded when what I reserved was not available. When i asked about the rate difference the representative said "well its only $10 a night, i can credit you the difference if you'd like". The thing that annoyed me the most was that not only was I allowed to reserve what was not available, but the hotel did not even acknowledge the problem until i called them on it, and then they made it seem like it was no big deal. Also, all 3 nights we stayed the room next door had the alarm go off at 730 AM and not stop until I called the desk.
January 21, 2014
Rated 5 out of 5 by BostonRunner Like a winter resort in the heart of Boston
Tired of the cold weather? How about being able to shop, go to theater, travel throughout downtown Boston, great restaurants and shops and never have to to outside? The Sheraton "campus" provides all that and rooms with great views of Boston, the Charles River, over into Cambridge. On a clear day you can see the mountains to the west.
January 20, 2014
Rated 4 out of 5 by None5555555 Check out
The hotel was great - the only issue was at checkout - I left at 4:15 am and the front desk person was not overly friendly
January 18, 2014
Rated 4 out of 5 by BMM250 This hotel is great for convetions
Great meeting space with great flow and covienient to the Hynes Center
January 16, 2014
Rated 3 out of 5 by cater2me Experience
I checked into my room and found a dirty washcloth in the bathroom, no clock and fan/AC didn't work well at the beginning.
Room is very small - like NY hotels. I was actually surprised. However, I was at a conference at the hotel and adjacent convention center, so the location was ideal.
Staff aren't too welcoming. Housekeeping broke through the DND a couple of times I was in the room. Houskeepers were yelling at each other down the hallways, making it difficult to sleep in one morning and work on other occasions.
January 16, 2014
Rated 4 out of 5 by Loey16 This hotel is in a great location
I had a nice Jr. Suite with beautiful views of the river. I wish they positioned the desk in the room at the window so that I could enjoy the views while I worked. The desk was in an alcove in the corner. The bathroom was also very small. The bed was very comfortable. I had concierge access and noticed that the breakfast was exactly the same every morning. I think they should mix it up a bit. Over all my stay was excellent
January 16, 2014
Rated 4 out of 5 by pcmaplanner Lovely experience!
Lovely hotel and excellent staff! I might suggest a full length mirror in each room,,,
The staff is excellent and the location is wonderful for conferences connected to the Hynes and guests seeking a wonderful downtown/Back Bay Boston experience
January 16, 2014
Rated 2 out of 5 by Biztravel2 This hotel has a great location
Attached to the Hynes Convention center, and minutes from Newbury street, the hotel, once renovated, will be a great place to stay.
January 15, 2014
Rated 4 out of 5 by bigmike Good hotel, be ready to wait in line to check in/out
The hotel was ok based on the Sheraton brand. The lines to check in/out are long and I still don't understand why. Give someone a key , get their credit and send them away. There was not Platinum line :(. Also There was a huge conference in the hotel and they took over the lobby. They should have told me that before. Just to get to the elevators was chaos.
January 13, 2014
Rated 5 out of 5 by bozack Recent stay during the cold spell
I must say I was very impressed with this property all the way from reception to housekeeping and valet.
As a platinum member I am extra picky and this location certainly met and exceeded my needs. Would be nice to have the lounge open but was told it was just out for this time of year which is OK as they made up for it.
January 10, 2014
Rated 5 out of 5 by ExMarrGSO The best Starwood Property in Boston!
Location, location, location!! If that's not enough, the staff is superb, excellent pool/fitness area and you can go easily to Cambridge, the South End, the North End, Back Bay, Kenmore Square or just take the "T" anywhere. The Dining and Shopping just outside the Hotel is fantastic enough that you may not get to the other areas of Boston! The Guest Rooms are newly appointed with excellent views of the Charles River as well as a fabulous Club Level on the Top Floor. If you are in Boston for any reason, this Starwood Hotel is a sure bet!!
January 9, 2014
Rated 4 out of 5 by Janinee3 Hopefully transformed for next visit
Having stayed there many times in the past on those so comfortable Sweet Sleeper mattresses in a nice clean room, I was surprised how rundown the rooms have gotten. The oh so Sweet Sleepers felt like they were put in boxes with sheets over them. Sheets with hair I may add. The bathtub had chips in it and the room smelled like mildew. This was a club room which supposedly was updated. They switched me to another one which was exactly the same. Finally I was switched to the top floor suite which was 100% better. The air was fresh, the mattresses Sweet, and the room was squeaky clean. Well, I didn't know I was reserving a room during renovations so hopefully the hotel will be as good as new soon. Location is the best!
January 7, 2014
Rated 5 out of 5 by Wichaidit Great place to stay in Boston
I was with my family in Boston during the holiday with snow in Boston 2014,I found that SHERATON is the great place to stay. The room is ample,clean and comfortable. Breakfast is hot and nice.We stayed on 27th fl. with very good view of Boston,even in snowy day. Because hotel is attached to shopping arcade,it would be better to have more security on the elevator.
January 6, 2014