Rated 4 out of 5 by Dental35 Mostly Predictable
Room service while very prompt was lacking. The food quality was below what I have come to expect of Sheraton, served less than hot, undercooked and a minimal service setting. The iced tea had little ice and no sweeteners provided.
My room while clean was messy, every lamp shade was severely tilted and the curtains were always closed but hung up on the furniture, everything very noticeable when you first enter the room. All staff I encountered were very pleasant and knowledgable..
March 24, 2013
Rated 4 out of 5 by carrie83 Good Hotel..but...
The Sheraton Seattle was a good hotel to stay at. The staff was really friendly and was very accomodating. Would I go back to the hotel? Maybe... but first they will need to fix their water heater if I was to go back again. The water from the shower was luke warm at best, which wasn't good because it was so cold in Seattle.
While the maids kept our room clean, I recommend they change out the snacks every so often. The items were dusty and I even saw a snickers bar broken in half.
April 15, 2013
Rated 3 out of 5 by terny some issues
The shower flooded the bathroom in room 860 because the curtain had no weights or magnets to keep it from billowing out. The front desk staff were slow and not too informative about basics. Valet parking was polite and efficient. Wish there was a free continental breakfast.
May 1, 2014
Rated 4 out of 5 by Callaway17 Depends on the Tower
Overall I had a good experience. Upon check in I was given a room in other tower - but when I found my assistant had been put in the Pike tower I asked to move so we would be closer due to work. My mistake as what a difference between Union and Pike! If I had been told of the difference I would never have moved - smaller room, dated furnishings, etc. Big disappointment!
April 14, 2014
Rated 3 out of 5 by Unsatisfied2157 Underwhelmed
Sheraton has always meant great value and high quality of service/ hospitality. I'm not saying that my stay wasn't okay - it was just that. The staff were courteous and professional but overwhelmed by the volume and the quality of service suffered. We weren't offered Club rooms upon checking in and the swimming pool was overcrowded and we waited 40 minutes for towels to be replenished. Seattle is a favorite destination for me but I'll be staying somewhere else next time.
January 3, 2014
Rated 5 out of 5 by Marie42 This hotel was excellent in every way.
The hotel was all we expected and more. It's location was excellent---close to all major attractions in which we were interested. The cleanliness and comfort of the rooms was wonderful. Even the make-your-own coffee in the room was delicious. The concierge was always avaliable---and the computer to obtain and print boarding passes was easily accessible. All in all, we couldn't have asked for a better hotel experience, and will gladly recommend this Sheraton Downtown Seattle.
September 7, 2012
Rated 4 out of 5 by Gary1127 Some aspects keep this from a great experience
First off, the hotel has a fantastic location for conference attendees - across the street from Convention Center. Within walking distance to many restaurants and Pike Place Market. And the in-room Starbucks is great. But there is very little hot water in the bathroom sink (something I have encountered at other Sheratons) and no MSNBC offered on TV. Tip: wander just a few blocks in any direction for affordable coffee and breakfast options.
March 3, 2014
Rated 1 out of 5 by Peeyush Horible Experience during checkout process
I had a horrible experience during checkout where I was charged wrongly. When I contested, they told me that the invoice will be corrected but it is 14 days and I still not have received anything despite multiple follow ups. I will not recommend this hotel to any of my colleagues now and would suggest any of the guest who had already made such a mistake that they should recheck the invoice and not make any payments till correct invoice is shown to you
February 13, 2014
Rated 1 out of 5 by JustJill Terrible Experience
We did not know our parlor room had no dresser. The keys needed to be changed at least 2 times a day, the worst was the embarrassment we were caused because check in process was never conveyed to the proper person. Our room was being paid for by the organization paying for many other rooms and the hotel actually called the CEO of our conference to tell him that we did not have a valid credit card on file. Three other people were also told and we were thouroughly mortified.
August 25, 2012
Rated 4 out of 5 by lake Tim's Review
One of my biggest pet peves is to walk into to what you think (by looking at the lobby) a room and the lamp shades are all crooked and night tightened down and for the type of hotel the Sherton is I would have expected much nicer furnishing in the room. It also appears that when I called in previous to my stay and had the room extended for an additonal day that did not happen. Also had to call front desk regarding food, garbage and dirty dishes on the 31 floor lobby area.
August 27, 2012
Rated 1 out of 5 by bwbb Very Disappointed
Can't adequately explain how disappointed I was with the service at Sheraton Seattle. We notified the hotel of a late night arrival for a club level room and experienced a late night surprise upon arrival. After pulling our luggage upstairs to the 22nd level we opened our room to find both beds had recently been slept in. After called to complain we had to drag our luggage the a 12th floor room in the opposite wing of the hotel. Service was non-existent at this Sheraton.
August 7, 2013
Rated 5 out of 5 by cmaguire Great property, great location
Check in was very quick. Front desk agent was very friendly. Great view from our 23rd floor room. Was really impressed by the gym. What a great place to exercise with the view from the top floor. Everything was clean and well maintained.
May 2, 2014
Rated 3 out of 5 by DrMags Unaccomodating
I went for a conference as a funded guest. I had a video chat meeting requirement for one hour in the morning (9-10) and I couldn't be in the lobby of the hotel, and the rest of the entire day (until midnight that night) I would be at the convention center. I have over 27,000 SPG points and am 10 stays away from gold membership (of 25). I feel like an hour of complementary internet is not a huge request. However, that is not what I am venting about, it was that the manager said it was not possible to apply complementary service in the room. As a computer scientist, as a guest in other sheratons, I know that it IS possible. The inaccurate information given by the manager was frustrating. I did change hotel rooms the next day. And I would advise you to look around just a little bit more to find a more suitable hotel.
October 17, 2012
Rated 4 out of 5 by deceit Website for this hotel was misleading
Website stated there was a Jacuzzi along with in-door pool. there was no Jacuzzi. I choose this hotel out of a choose of 3 hotels in the area, partly because of what the web site stated this hotel had available for their guests. i felt deceived. I had received a reminder of my stay 7 days before my arrival and again this reminder had the Jacuzzi in it. Because of all the walking that is done in Settle, the Jacuzzi was very much missed. And the small pool was very cold.
June 28, 2013
Rated 1 out of 5 by geeb WiFi unusable
Hello, I am an SPG gold member. I visit Seattle every other week for business, and usually stay at the Westin. During my recent trip, I tried the Sheraton and was very disappointed. In spite of changing two rooms, the WiFi internet connection remained so poor that it was unusable. It dropped so frequently, that often it dropped before I could even enter the room number. I had to go to my office at 9pm on both nights just to get some basic work done.
February 7, 2014
Rated 4 out of 5 by jetlag1 Comfortable and clean. Staff very friendly
The check in line was out the door, but moved fairly quickly. The staff was very courteous. The doors bang closed and walls are thin, so I frequently wakened during the night. The staff was very apologetic and at my request a fan was delivered to my room for white noise.
The food is good - however it would have been nice to have either Seatlle's Best or Starbucks coffee in the restaurant. I didn't care for the restaurent coffee.
The meeting rooms were comfortable.
June 27, 2013
Rated 2 out of 5 by tanharsh Lacking of a SPG hotel
I stayed for 10 nights at the Sheraton Seattle. I am an SPG Gold member, and have been for the better part of a decade. I have stayed in SPG hotels in Asia, Europe, Australia, and North America and this was one of the worst. It's old, the rooms are worn down, the bathrooms are poor. All in, a poor experience. I was not treated with any special care, I was given what I believe was the most basic room. The staff were pleasant but I would not come back if I had a choice.
March 7, 2013
Rated 4 out of 5 by suziqqqqq SLEEPING IN SEATTLE
Held our 3rd annual mommy/daughter weekend at the Sheraton Seattle this year -- very impressed. It was an exceptionally busy weekend for this hotel, considering that it was an all-out frenzy for the public to see the gorgeous gingerbread displays, and there was the annual Jingle Bell run, as well as many corporate holiday parties held at this hotel. The staff was very helpful, courteous and professional. Our room was very clean, and the bed was very, very comfortable. I am amazed that our room was so quiet all evening long! We slept like babies! Also, we took advantage of the swimming pool and jacuzzi. That, too, was very clean and very comfortable. There was a feel of "casual elegance". I will recommend this hotel, and we will be coming back next year for the same special mommy/daughter weekend. Thank you, Sheraton!
December 12, 2012
Rated 4 out of 5 by KS2002 Nice hotel except Coffee Maker
Nice hotel in the good location.
Room was also good. But, the coffee maker in the room was a little bit dirty.
In the first morning, I cleaned the water tank of coffee maker by myself.
‘Loulay Kitchen’ in the hotel was also nice with the good services.
April 29, 2014
Rated 5 out of 5 by DrAPV DrAPV
The hotel is very close to many of the attractions and ideally located. Great hotel and staff. Highly recommend it.
May 9, 2014
Rated 5 out of 5 by RSN67 Seattle Hotel
Very attentive staff starting at check-in.
Food very good, with the rooms very comfortable.
May 10, 2014
Rated 3 out of 5 by Fel53 Great Hotel
I always stay at this hotel when in Seattle and always have a great experience except this time the fitness center was closed for renovation. There was no mention on your website and no mention to me at check in. A co-worker told me who checked in at the same time, was given this information and a paper as to where he could go work out. I was very disappointed since working out while traveling is very important to me.
March 8, 2014
Rated 3 out of 5 by kapers Great Location at a Reasonable Price
The Seattle Sheraton is central to all restaurants and shops. Very convenient location at a reasonable price!
May 8, 2014
Rated 4 out of 5 by Kate Very comfortable and clean
The room and overall atmosphere of the hotel was excellent. Clean sheets and bathroom, nice view, very convenient to Pike Place Market and the rest of downtown, including buslines to go a little further out. My only complaint would be that free wifi should be offered in-room. I do appreciate that computers were available in the lobby area with internet access, but if I am paying that much for a hotel room it is my expectation that wifi is included in the price.
March 1, 2013
Rated 5 out of 5 by NAW72 Hotel and City wonderful
Hotel: Chose the "Green Option" for first time. 1) Did not realize that we would not even have our trash cans emptied. Normal room trash cans were very small. 2) Did not have any blue recycle bins in room. 3) Request for clean towels about mid-week delayed but received. Almost positive we will not choose to "Go Green" next visit.
Beds were heavenly...most comfortable mattress we have ever slept on!
View from room - rooftop and another high-rise building.
The City: 1) Overall...loved the location...you could walk anywhere. 2) The number of street vendors, beggars, out-of-work people on the downtown streets was truly overwhelming, and sometimes scary, in such a beautiful, vibrant city. Hated to go out of hotel by the end of our week there.
We were so fortunate to have absolutely perfect weather while we visited Seattle.
August 10, 2013
Rated 4 out of 5 by TRVL1 Comfortable stay
Comfortable bed and quiet room, helpful staff, pleasant stay overall. Restaurant is convenient. Clean, attractive public areas.
*What could be improved is key access. The key cards de-magnetised a few times despite using precautions to keep them away from any sources or devices that would precipitate this. Inconvenient. Hopefully, this can be improved.
April 8, 2014
Rated 5 out of 5 by Marco2013 Excellent customer service!
I travel a lot for business and this is my first choice. I recently went to Seattle for an extended weekend with my family, and the staff were very personable and friendly. From the front doorman to the folks working the front desk to the maids, etc. you can tell that they care aobut the customer. I am glad that I patronize this hotel.
April 11, 2014
Rated 5 out of 5 by teds131 hotel & staff
this hotel was managed with GREAT care
May 10, 2014
Rated 4 out of 5 by Emily Reservation snafu
My Seattle Sheraton reservation was made through a conference provider, but disconnect between provider and Sheraton somehow dumped the reservation. The night before my arrival, an online Sheraton rep tried working out the ongoing problem with my Starwood account, but I had to pay $30-40 more per night over conference rates secured in November for a January stay, an additional $200. Account is STILL inaccessible. Great hotel. PITIFUL reservation process.
January 31, 2013
Rated 3 out of 5 by katnyp Nice hotel, but lots of issues
I was there on business, stayed for 6 nights total. The hotel itself is very nice, but I had a few complaints. Once again, even thought I'm top-tier SPG, I didn't get an auto-upgrade til the 2nd night and after complaining. The front desk is poorly staffed and the wait was ridiculously long. Add more agents, please! The front car area is sooooo crowded, not much they can do about the space available, but they could manage it a lot better. My biggest complaint though is about the Club Lounge. Lovely lounge, great view, but omg....crying babies? noisy teenagers? yes and yes. Why in heaven's name can't we have a lounge area that is what it should be - a quiet place FOR ADULTS to work or read or have a drink. Why does everything have to be 'family-friendly' now...it might as well be Disney. IMHO minors should not be allowed in club lounges.
December 8, 2013