Rated 2 out of 5 by Virtue21 club floor not worth it, poor food
The rooms on regular floors are larger and the club only has limited hours of service.
Room service was terrible food especially pizza and nachos.
February 26, 2013
Rated 3 out of 5 by Roadie59 This Hotel has good location to downtown vancouver
Good clean hotel with good location. More suited to personal travel than business travel. Modern renovation and gym is also equipped adequately.
February 10, 2013
Rated 4 out of 5 by Maestrous Noisy HVAC
Excellent property with the single exception of the noisy heating/cooling system which woke me as it turned on periodically through the night.
September 23, 2012
Rated 4 out of 5 by BlackhawkFan254 Great Facility but Ridiculous Parking Fees
I loved everything about this hotel, EXCEPT the parking fees. The parking fees were outrageous. If you stay here, look at parking elsewhere.
October 14, 2013
Rated 5 out of 5 by Anneaus Flexible and accomodating
Had a great stay at the hotel and the staff were very accomodating to help us with an extended check out to meet a late international flight
July 3, 2012
Rated 4 out of 5 by teds131 parking was too expensive
The stay was "PERFECT" everything was reallt, "THE BEST"
Parking was to expensive. Much to expensive.
You should offer some BREAKS
May 11, 2014
Rated 5 out of 5 by Jean22 Great staff
Everyone was extremely friendly and service oriented. I got great recommendations for dinner several times. I always felt welcome.
May 7, 2014
Rated 4 out of 5 by Caulkins Nice, but......
We enjoyed our stay but:
1. The safe was not working and I called to have it repaired to no avail
2. The snack bar was not functioning due to renovation. Could not get a simple drink of snack.
3. The pool facility had a HEAVY smell of chlorine.....unappealing!
4. The ice machine on our floor 23 did not work.......I had to bounce around to find a another floor with a ice machine as all do not have.
5. We requested a room with an ocean view. When we checked in, the woman at the desk offered us 2 lower level rooms with no ocean view in the south tower. We decided to come back at a later time 3pm and we got a different woman rep.to help us. She also was not too acomodating to get us a "good" room. We inquired about a room in the north tower and she was "able to find a room there" up HIGH on the 23rd floor with ocean, mountain and city lights!! We were staying 4 nites and spending $1000+ and I believe(?) we are Starwood Group Members and we were still given poor options even though other better rooms existed. VERY DISAPPOINTING!!
A woman (host?) in the restaurant took good care of us on our final day and we were very pleased with her. The hotel is nice and in a good location.
July 9, 2014
Rated 5 out of 5 by bxsingh Best Place To Stay In Vancouver BC
Best place to stay for business and pleasure purposes in downtown Vancouver BC. Most pleasant and professional staff- thank you!
May 1, 2014
Rated 5 out of 5 by LucaM My stay
I'd like to say thank you to every one for the high quality services deliverd to me and my family during our last stay. Congratulation.
August 29, 2012
Rated 5 out of 5 by Scott50 Terrific Service
Enjoyed my stay in the North Tower. Loved the Christmas lights out front and over at the hospital. Too bad the pool was closed. :-(
December 17, 2013
Rated 5 out of 5 by SD3271 Amazing Rooms and Services
I love the Sheraton Hotel. It exceeds my expectations every time I stay there.
July 21, 2014
Rated 5 out of 5 by Steve9999 Excellent Hospitality
The Wall Centre Staff are very accommodating , providing me with every request i had asked.....
Thank You so Much for everything!
October 23, 2012
Rated 2 out of 5 by Davvidphx Overbooked
Stuck in a room smaller than my homes walk-in closet because they supposedly overbooked the hotel. Maybe you shouldn't overbook!!!
September 22, 2013
Rated 5 out of 5 by Brooke64 Comfy!
Thanks for a great stay in Vancouver! Centrally located, great accommodations. Spectacular view!
July 1, 2014
Rated 4 out of 5 by Jenny54 Very comfortable and central
Overnight stay before going on Rocky Mountaineer. Very comfortable room and good service.
July 9, 2014
Rated 5 out of 5 by Geeman57 Exceptional
I would recommend this establishment to all my friends, my over stay was fantastic.
July 13, 2014
Rated 3 out of 5 by colorado55 Awful nights sleep
Two night stay was awaken both nights by frequent loud pounding sounds that had something to do with hotel mechanical systems.
August 10, 2013
Rated 1 out of 5 by Wewebelong Hotel stay
Was a horrible experience.
August 14, 2014
Rated 4 out of 5 by Petronius good beds
Bed was extremely comfortable...I had a good sleep. TV is digital while reception is analog, therefore, poor quality picture.
September 18, 2012
Rated 5 out of 5 by PEstefania What a delight and amazing property
Wow I do have to say that this has been by far the best Sheraton Hotel stay I have had yet!!
The hotel itself is very well kept. Granted it does show it age with the decorations and technology...it is still good conditions. The entire hotel was clean at all times and so were the rooms. The location is second to none...it is really easy to walk around for restaurants, entertainment and bars.
The staff is friendly and attentive. Specially Ms. Mandy was extremely helpful and superb with her attention to detail and care towards her Platinum SPG Members.
The food at from Room Service was good and delicious, along with the service. The lounge was ok...granted the view from it is amazing, I wish they had alcoholic beverages selections like other Sheratons.
Another feature that I was really impressed by was the gym. I do have to say that this is one of the best gym I have been to a Sheraton property yet! They have more than just the basics for your work out. From machines to free weights and so on.
I couldn't be more satisfied with my stay!! The view from the room was just beautiful, the staff and the service were more than expected. I will definitely return to this property and would recommend it to anyone.
Thank you again for your services.
August 8, 2014
Rated 5 out of 5 by Nancy2016 Beautiful
Beautiful hotel. great location and friendly staff. Guest rooms have plenty of room with nice size batherooms.
May 27, 2014
Rated 5 out of 5 by Doc82 Great hotel
We have stayed here several times and look forward to returning our next trip to Vancouver.We highly recommend it.
May 10, 2014
Rated 4 out of 5 by garcon13 Parking - are you kidding me?
$38 for one over night parking charge is way too high. Disappointed at this surprise charge, but everything else was great.
July 28, 2013
Rated 1 out of 5 by Bayview Comfortable beds
We enjoyed the luxury of the room. Very comfortable bed. Amazingly soft , ironed sheets. Made me feel like a queen.
May 2, 2014
Rated 5 out of 5 by Richard35 Good Location
The Hotel is modern, clean, and is in a good location. The food was excellent and the employees were helpful and friendly.
August 1, 2013
Rated 5 out of 5 by Flora7 Excellent Facilities, Location & Staff
The staff from the beginning of our stay to the very end are helpful, efficient and naturally friendly. Beautiful views.
July 28, 2013
Rated 4 out of 5 by KANA2013 Crowded elevator
The hotel was placed in a nice region, room compatible with their rates but the hotel's elevators were always crowded.
July 22, 2013
Rated 5 out of 5 by Patrick16 Comfortable
Quite simply put; my experience was that of clean, comfortable, and hospitable accommodations...thank you
May 19, 2014
Rated 5 out of 5 by SGW64 great location
Beautiful hotel, great location.
August 5, 2014