Rated 2 out of 5 by ericdong Service is terrible
On Sep 14th when I left the hotel ,the reception aks me to pay the complimentary breakfest,which got me confused and angry.Was she standing there on behalf of Sheraton?The attitude is so arrogant and unfriendly.This sheraton is not like anyone in other places.I will never return to this hotel.
September 17, 2012
Rated 5 out of 5 by Javi37 Excellent Hotel
I would recommend this Hotel to anyone. Great customer Service and the rooms where in great condition. I loved the view from the room. The breakfest was dilicious also the attendents were Great very polite and Friendly. I would definitly choose this hotel/suites For my next stay in Orlando. ;)
December 7, 2012
Rated 5 out of 5 by sem1 Staff are very helpful
I would like to thank the staff of the marketplace for their advice in assisting my ill husband on Oct 13
I would also like to thank Hector and Luis for temporarily fixing our driver side window so that we could drive home on Oct 6 . It was hard work, but it really made a difference for us.
October 14, 2013
Rated 4 out of 5 by Kyle84 Our A/C broke after one night
The first night we slept in our room the AC machine made crazy noises and then the next night, even though we set it to 60 it was still a heat chamber. The A./C did not work for the next 3 nights we were in our room. So basically we stayed in a blazing hot room for almost all of our stay :(
August 19, 2013
Rated 5 out of 5 by RegM Weekend Getaway
I love this hotel. Every staff member is very professional. I got upgraded to a nice suite as a platinum member. Breakfast was excellent. No complaint. In addition, I want to send a special thanks to Elizabeth for everything. Elizabeth took care of everything and we had a wonderful time.
November 3, 2013
Rated 4 out of 5 by AC0808 Lake buena Vista Stay
This was a nice place. However, as we have had a week of staying in different Sheratons I think the price is too high.
April 21, 2014
Rated 5 out of 5 by Cleary50 All Round Excellence
From being greeted by the Valets though to check in, bar & restaurant, the staff was exceptionally courteous and helpful. This coupled with the bright and clean reception area, excellent and stylish pool & bar area and clean functional rooms makes this a must stay when next in the area.
September 30, 2012
Rated 4 out of 5 by Shan23 Conveniently located
Our family had a very nice stay at this hotel. Decor is a little dated, pictures are deceiving;however, rooms were clean and quiet. Complimentary Internet and water bottles a plus. Conveniently located to Downtown Disney and many other attractions. Many close restaurants to choose from.
February 21, 2013
Rated 3 out of 5 by Acubed Unimpressed
I was on a business trip--was charged a resort fee of $16 dollars for what? I came in about 8:30 pm and left at 630 am the next day--you don't get the energy or feeling of a "resort"-the entrance and hallways seemed like we were back in the 50"s--not impressed with the appearance --
November 15, 2013
Rated 4 out of 5 by gilroy The hotel was great, the staff were extremely nice.
We truly had an enjoyable stay. From the moment we arrived, the valet parkers were so sweet. We ate at the Zest lounge, we had the pasta (Friday special) that came with salad/soup and dessert. The meal was fantastic, I would recommend that you try to have eat there during your stay.
October 14, 2013
Rated 4 out of 5 by rob13 dirty room
The top bunk bed was filled with some type of crumbs when the covers were pulled down. It was like the maid did not check it because it looked like it was not slept in. Also they need to vacuum more behind the nooks and crannies of the bunk beds and behind tables and chairs
December 30, 2013
Rated 5 out of 5 by JamesLV SPG Top Notch
I have stayed at quite a few SPG properties and have never been unsatisfied. My family simply wont stay anywhere else. That said, this was THE BEST stay we have ever had, from the moment we pulled up to the moment we pulled out. Thank you for you kindness and all around great time.
January 16, 2013
Rated 3 out of 5 by dq101710 Overcharged for a Disappointing Stay
The hotel was chartered by an event planner the entire weekend I visited. The events consisted of pool parties and evening functions that attracted many non-hotel guests. Due to this, I and many other hotel guests were forced to self-park in a strip mall parking lot 2 blocks down the street. The parking was not secure and the walk to the hotel in the late evening by an all-female group of us was not what we expected when we booked the hotel. To add insult to this, upon check-out, I was charged $10 per day for 4 days, for each vehicle for a total of $80.00!!!!! WHen I discussed this with the agent, she stated this was hotel policy and I had agreed to pay the $10 per day upon check-in. Simple as that! As to having to park 2 blocks away, she said, "Well, at least we had parking available for you." Not my idea of customer service, to say the least. I WILL NOT return. In addition, rooms were serviced as late as 5:30PM some days, due to the events taking place and the staff working in other areas of the hotel.
June 27, 2013
Rated 5 out of 5 by Abarbera511 Exc ellent
I would like a special mention for Ary who went above and beyond. I was by the pool with mu Autistic Nephew and Ary noticed that he was hot and brought over a drink for him,
This helps restore our faith in humanity...If there are employee awards she most certainly deserves one...
January 31, 2013
Rated 5 out of 5 by disneymeme EXCELLENT 5 night stay with pet
We will definitely visit this Sheraton again! Everything was simply WONDERFUL! The beds and pillows were very comfortable, giving us great nights sleep! Sheraton has really out done themselves with the pool area! Both kid and adult friendly! All of this luxury at a great price!
October 21, 2013
Rated 2 out of 5 by Jimison47 Services Below SPG Expectations
This facility has overhauled its pool area but has forgotten about customer service. What was once FREE parking will now cost you $10. And where there was once attention paid to customer service there has been a dramatic drop related to detail. Poor recognition to SPG status.
October 29, 2012
Rated 5 out of 5 by Eart32 GREAT STAY
For price this was an amazing stay. Staff was friendly and knowledgeable. Our room was clean and comfortable. Pool area was clean and very entertaining for the whole family. Will definitely stay here again. I suggest the older elevators get an update as they are quite slow.
August 2, 2013
Rated 4 out of 5 by SMH05 Room Not Ready
Our room was not ready until after 4pm the day of our arrival. The front desk informed us they would locate our party when our room was ready and they did not. We were told our room would not be charged for the daily resort fee due to our inconvenience, but we WERE charged.
August 12, 2012
Rated 4 out of 5 by SugarJ59 Great Hotel, great location!
Great location right near Disney. Huge rooms, great staff. I would highly recommend.
April 21, 2014
Rated 5 out of 5 by MamaBear Surprised.
Renovation of hotel is very nice- better than expected. Clean, bright and lovely.
Children loved the heated pool in the 50 degree weather. (Even had staff playing with the kids)
Breakfast with Brenda (every morning) and the Balloon Man (Saturday morning) was a treat.
December 23, 2012
Rated 4 out of 5 by NOLADEE The hotel was comfortable!
I enjoyed my weekend stay as I was in Orlando for a conference. However, I found the staff at the hotel to be the greatest asset! The front desk staff, doormen and room service staff were SUPER friendly and I would recommend the hotel because everyone was so helpful!
January 14, 2013
Rated 5 out of 5 by DisneyMom521 Business and Pleasure
We were in town for a conference and to take the kids to Disney. The Sheraton was clean and the staff was friendly. This was an exceptional experience. The shuttle service to Disney could use a little work and the drinks were expensive but everything else was great.
February 21, 2013
Rated 5 out of 5 by yankee219 Another Great Stay
Have stayed numerous times and this hotel is superb. Love the staff, the facility and access. It is a great place to stay.
April 11, 2014
Rated 5 out of 5 by Debb57 Amazing Staff!!
We just spent Oct 8th through Oct 22 in Florida and 8 of those nights were at the Buena Vista Sheraton.
I must say that the employees at the Sheraton were so polite and helpful each and every minute of our stay.
Usually you might have someone who goes above and beyond ,but everyone ,really ,everyone! that we came in contact to during our 8 night stay was so genuinely helpful in an extremely warm hospitable manner.
We were there for the 2013 International Conference Oct.18-20.
Representatives were there not only the US but many different countries.
The hotel staff was quite tolerant of our
very late night social hours! and I am extremely grateful for that. We do not have this opportunity but twice a year.
The housekeepers were so amazingly sweet! Please Thank them for keeping my coffee stocked!
I traveled from Oregon with my husband and my granddaughter and was pleasantly surprised by the quality of service that we experienced.
You are very fortunate to have such wonderful people on your staff!
November 11, 2013
Rated 3 out of 5 by staff just ok
On balance a reasonable place, be aware that they charge an automatic 15% gratuity regardless of number of people, and there is a daily resort charge of 16.95. Don't get the pork chop..terrible. The work out room is great & there is lots of pool space,
December 14, 2013
Rated 5 out of 5 by pedro52 Renovations are great
I love this hotel for many reasons. Location, service, convenience and comfort. The Sheraton Lake Buena Vista is in a perfect location not only for the theme parks but it is within walking distance to dozens of great restaurants. I will definitely stay again.
July 30, 2012
Rated 5 out of 5 by Dancoco Just Awesome
I will stay at this hotel anytime we go to Oralndo. Staff is incredible, the hotel itself is fantastic. At the front desk Bianca was just fabulous. At Zest Brenda was just an absoulte delight and made a great start to the morning.
February 8, 2014
Rated 3 out of 5 by Joey Security
The outer door to our building was not locked at night. As two single females we did not feel totally secure at night.
Also - I loved having the transportation provided to the parks, but the pick-up and drop off location was remote and there was no seating.
April 26, 2013
Rated 5 out of 5 by NolaMom2 No Surprises
The hotel was really nice. My room was exactly like the picture , so there was no surprises. I plan to return again whenever I am in the area again. The kids loved it. The food in the hotel's cafe and pool side bar was also very good and service was great.
June 23, 2013
Rated 5 out of 5 by PACharlotte Can't wait to stay here again in February 2013!
Everything about this hotel is top notch - location, convenience, amenities, food and beverage and accomodations. And the attitude of the staff is far and away the best I have ever experienced. From start to finish, every employee made me feel like a VIP.
January 9, 2013