Rated 3 out of 5 by NotImpressed1Downtown Mediocre
1. Don't bother to check in early.
2. The club room has poor quality food.
3. The front desk can't do anything for the customer, and beware of the room you get if you ask.
4. The hallways are dark and dingy.
5. service is slow.
April 8, 2014
Rated 4 out of 5 by bsaxman Great staff, no fridge?
the front desk staff were incredible, handled everything with the best of attitudes. the room itself was clean and well furnished with one glaring exception... apparently it is considered an upgrade to get a mini-fridge in your room? lame city. but overall, nice hotel, great location, enjoyable experience, wonderful staff.
October 6, 2013
Rated 4 out of 5 by Shuttle Great location, good lobby bar.
Checking in was a joy with Hamid and Mousaab working at the desk. After a long trip in they both made us feel like we belonged in the hotel. They gave us great recommendations for a night out and checked us in so quickly so we could see the city.
March 30, 2014
Rated 2 out of 5 by DCDC Tired and old.
Tired and old. Air vent in bathroom below counter had 1/2 inch of caked old dust. Room HVAC sooo loud it was tough to sleep. Carpet in hallways stained. Paper coffee cups and used room service trays on floor of hallways not removed for a full day. Had to ask front desk for 2nd roll of toilet paper. Time to redo this hotel.
May 19, 2013
Rated 4 out of 5 by Doneric excellent relation of price to quality
very happily surprised, the hotel was very comfortable, clean, excellent climate control in room. Staff was friendly. Amenities were basic but a very fair tradeoff for the price (does one really need a minibar?). I would happily stay there again. Taxi availability was very important and they were always ready.
January 12, 2014
Rated 4 out of 5 by Jimmy4000 extras a concern
I was shocked that I would have had to pay for parking. Staff waived fee, but it seems like it would anger a lot of guests. Staff also gave me access code for internet as SPC. Once again, it was nice of staff, but maybe should have been free all along. All staff were excellent. Pool was not heated. Gym was well equipped.
August 21, 2013
Rated 3 out of 5 by 2014BusinessTraveler Close to Downtown Attractions.
The hotel is close to downtown attractions. Breakfast is awesome. The attitude from the staff is awesome: very accommodating and polite; always willing to assist in anyway.
April 21, 2014
Rated 3 out of 5 by dbutche Not my favorite
This was my first time staying at this hotel and the things that i picked up are just things th a t should be mentioned. Soap size is extremely small, the shower drain was very slow. Requested a frig and it was taken from one room and placed in ours. All the rooms shouldbe upgraded. All staff was very helpful and polite!
December 31, 2012
Rated 2 out of 5 by MICHAEL72 lots of thing went wrong
no upgrade for platinum at all
printer and coffee machine dont work in club lounge
give me wrong info for breakfast hours at club lounge so i missed it
TV checkout was broken and no statement delivered at night so had to line up to check out
seafood restaurant charged 15% extra for take out, never happened to me before
June 17, 2013
Rated 4 out of 5 by LibrarianTex Great location
This is a great place to stay to see downtown Philly sights and to attend a convention. The staff is one of the best we have ever enjoyed. There are some maintenance issues that need attention, but there are most places. No hot tub, but one of the best workout facilities we have ever found in a hotel.
January 30, 2014
Rated 4 out of 5 by Carol93 Exceptional Customer Service
I was truly impressed with the customer service from all hotel staff in Philadelphia. Everyone was very helpful, professional and went that extra mile to answer my questions, provide restaurant and shopping venues and directions all with a friendly smile. Your hotel staff could teach other hotel chains many things :)
October 23, 2012
Rated 5 out of 5 by Patfan Nice place
Good place..great city. Nice rooms.
May 8, 2014
Rated 4 out of 5 by Oliver41 Nice conference facility
The facility is good for large conferences. There is adequate space and a good set up. It is easy to reach from the airport using a local shuttle service. The guest rooms are comfortable. The hotel hallways didn't appear to be vacuumed daily.
March 26, 2014
Rated 5 out of 5 by GeorgiaPeach14 Outstanding Housekeeping Service
Due to a misunderstanding, my wife & I left several items in a hotel room drawer when we checked out, not realizing it until we were at the airport. The Housekeeping staff did a fantastic job locating it quickly, then mailing it promptly to our home. Very professional and caring. We are sincerely grateful.
December 19, 2013
Rated 4 out of 5 by Loveall Somewhathappy
I have stayed at this Sheraton for a few years, especially around the Xmas holiday. Why are there No refrigerators in the rooms. Also what is the additional $50.00 charged on my account. What is it for and why. My bill was $265.00 total, but what is the additional $50.00 for, please explain. Thank you.
January 2, 2014
Rated 4 out of 5 by Barb56 Lobby bar -poor food and service
Went to lobby bar 2 days in a row and had poor service and cold food! Waited a very long time to get a drink and never asked if wanted another. Needed to go to ask for bill at the bar counter. Two different waitresses and both did not have good costumer service. They could make good tips if gave decent service!
February 19, 2013
Rated 5 out of 5 by Bbbbiiilll Visiting Phillie!
Was in town for a meeting and to attend the rugby game between USA Eagles and the New Zealand Maoris. Hotel location provided great access to downtown attractions - museums, parks, historic buildings, and a variety of restaurants and pubs. Great hotel, friendly staff. Clean room, comfortable bed. Great stay!
November 11, 2013
Rated 4 out of 5 by McLovin00 Great for visiting Philly
My wife and I booked a last minute room here on our weekend to Philadelphia and were very pleasantly surprised. The Sheraton is going through some renovation, so there were some scaffolding and construction going on, but overall the changes look great. The hotel is in an excellent location, walking distance to area museums including the art museum. It’s a short walk to area restaurants and a short cab hoop to night life and Old City. We had a junior suite which faced South. It was spacious, very comfortable bed, had a nice sitting area with fridge, and had great views. It was surprisingly quiet as well. The front desk was very nice and I observed a night desk person be very patient with a drunk patron.
For SPG members with status, there is a concierge lounge on the 26th floor which offers free breakfast, and I believe some apps in evenings on certain days. The free stuff is ok, but the view from the room is worth a visit.
Overall exceeded expectations, and would visit again!
August 12, 2013
Rated 4 out of 5 by Samsky1072 Great place to stay & great service!
Stayed here on business & I couldn't have had an easier or more pleasant stay. Extremely friendly staff from check-in to Club Lounge. Clean room, comfortable bed, incredible view! The only downside was the parking garage had some missing ceiling panels & I was afraid that something would fall/leak on my car.
October 29, 2013
Rated 1 out of 5 by lmt2014 Awful Experience
When we arrived at 12:30 am, our room had been given away, no rooms available, closest room 15 miles away. Housekeeping non-existent.
Would not stay at this Sheraton again.
April 14, 2014
Rated 4 out of 5 by Veteran001 Spent a week
I was in Philadelphia for an international conference and this hotel is situated within a short walk to the conference center. Its staff was most helpful and professional in all my interaction with them and the hotel Itself appears to have been recently refurbished. My experience was most satisfying.
October 25, 2013
Rated 4 out of 5 by bobs10 1st time visit and will return
Truly a Rick Staub run hotel, great staff and hospitality experience. All friendly and helpful and on the ready service wise. Hotel undergoing transformation and I look forward to return to see the refresh. All services i encountered and requested were addressed in a warm and welcoming manner, thanks
October 18, 2013
Rated 4 out of 5 by jean69 The Room
I would like to express my concern regarding the room. The carpet needed a good vacuum cleaning or a carpet change, the tub was not that clean and the T.V. (on certain channels) was fussy. Another then that, I enjoyed my stay at your hotel and will most definitely recommended to my family and friends.
September 3, 2013
Rated 3 out of 5 by USNA2012 Army /Navy Football Weekend
Stayed there because the team was also staying @ this hotel. The experience was great except the service in the bar / lounge was awful. Not enough staff working to handle the crowd which was unacceptable being the host hotel for the Navy team. The service was consistently poor on Friday and Sat night,
December 12, 2012
Rated 5 out of 5 by mmag Awesome!
Great place to stay in Philly - 1st time there and this hotel made it great -Staff was helpful and made everything great - Mary, the Concierge was so nice and helpful! When we come back to Philly - staying here!! We were in town to see The Rolling Stones - a great weekend and the Sheraton helped that
June 26, 2013
Rated 5 out of 5 by jigsawjohn the dest
it was the best stay i have had in years and we travel all points across the nation
April 28, 2014
Rated 3 out of 5 by Umderwhelmed Nothing Special
Renovations were taking place inside and out.When I checked into my room, the toilet seat was barely in place. I had to fix it myself. The vending machine on my floor (11) was not working. Drinks at the lobby bar were tremendously expensive. Overall just not one of my better Sheraton experiences.
August 5, 2013
Rated 4 out of 5 by Fall65 Sheraton Center City West
Good proximity to Barnes and other museums. Convenient access in lobby to Starbucks, a pleasant bar, and restaurant.
Excellent service at desk.
Rug in room needed cleaning/replacement, otherwise the room was well furnished/comfortable. Noisy guests wandering halls and trying doors in wee hours.
October 28, 2013
Rated 2 out of 5 by BIANCA Needs to work on customer service more!
When i was there room service is amazing nice waitress, frontdesk are always busy and too hard to get a hold on, housekeeping are rude, the customer care when u dial 0 is not even pleasant on the phone or polite..over all poor service..worst customer service of all the sheraton ive stayed before.
May 6, 2013
Rated 3 out of 5 by sadvisitor notimpressed
The staff was very professional, polite and showed concern. The room was ok but nothing great. No refrigerator and I found this very surprising. I did not expect a kitchen but a refrigerator for drinks and medication. The sheets we like sand paper so wear PJ. Like I said the hotel is Ok, just OK.
September 17, 2012