Rated 2 out of 5 by OldBull Expected More from Sheraton
I was attending a conference at this hotel and was assigned a room with a king sized bed. The room was quite tired looking, the bathroom floor had several chipped tiles, the toilet continually did not flush and the TV was so far away that I could not read what was on the screen. Overall the hotel did not seem to be able to handle the conference crowd -- there were 1/2 hour waits for breakfast, I ordered room service one night at 7:30 and had to call three times (twice I was cut off and then I waited almost 15 minutes).
October 25, 2013
Rated 4 out of 5 by Conf2013 Room and Ameneties were excellent. Registration was bad.
I kept having bad luck with registration with the Sheraton. When I got there, someone already checked in using my registration. It took the staff over 30 minutes to straighten it out. And then when the bill came on the last day, it had the address of the other person. Other than that, the room was very nice, bedding was excellent, and other ameneties were good. Conference room's conditions were perfect, audio/visual/temperature. Had to recommend the conf staff for being very attentive to the need of people in the room.
September 16, 2013
Rated 2 out of 5 by Ibo62 Executive Club lacks choices
Two days in a raw the Club ran out of yogurt, For afternoon snakes they had very limited/poor options.
August 5, 2014
Rated 3 out of 5 by wildemere This hotel lacks the Extras
Amenities were spartan. Complimentary toiletries were almost non-existent. There was no shower gel, the soap did not lather. There was no shower cap, bathrobe.
AND a can of coke from the mini bar was $6.65.
The bed was very comfortable.
Internet was included.
July 28, 2014
Rated 2 out of 5 by Randog73 Hotel Staff was not helpful
We attempted to chek in at 2:30 on Sunday afternoon. Desk help said if we were willing to wait an hour he would give us a newly renovated room. We gave our cell number and started to explore Michigan Ave. 4 HOURS LATER! the desk manager called to say the room was NOT ready. 2 hours later we returned to the hotel and attempted to talk to new desk help. I was told I would have to wait in line again. So much for SPG advantage. I asked for a manager. Though he was able to get us a room, it did not appear to be "newly renovated" and was not worth a 7 hour wait! I am VERY displeased with this Sheraton stay, and will make sure to tell my fellow travelers about my disappointment. On a positive note, staff in the downstairs bistro were Very freindly and helpful the next morning.
October 25, 2012
Rated 3 out of 5 by weekendescape Surprised/disappointed by a couple of easy-to-fix issues.
1) Bathroom had large amounts of hair/hair balls on floor from previous guest.
2) Requested iPod player for the room 3x over 12 hours and it was never delivered. Was told by desk that, "staff was real busy with a lot of requests." Bad answer.
July 28, 2014
Rated 5 out of 5 by Yazzy Love the location!!
This is one of my most favorite hotels. Beautiful property that is so well located. Close to everything you'd want to do in Chicago. Staff are helpful and friendly as well.
August 1, 2014
Rated 4 out of 5 by Dorothy1 Nice stay, great location, but busy on the weekend
Our stay was enjoyable. We stayed in Club Level rooms and unfortunately on the weekend days the Club Lounge was overly crowded. We had to wait 30 minutes before we could be seated and because of so many people the food and drinks ran out very quickly. On the weekdays the Club Lounge was not crowded.
July 23, 2014
Rated 4 out of 5 by Jim11 Disappointed
I have been coming to this hotel every year for 20 years and became a SPG prefeered member a few years ago. This is the first time I was not able to get a room until almost 5:00. Then when i did get a room it was a 1 bed room when requested 2 beds. Was explained to that they didn't have any 2 bed rooms available, however through my discussions with many other members of our convention group throughout the next 3 days that several individuals received rooms with 2 beds and were told that was all that was available.
January 27, 2013
Rated 5 out of 5 by DramaDoc Wonderful experience
I found the hotel staff, accommodations, and overall experience at the Chicago Sheridan to be just what I would expect of a first quality hotel. My friend and I remarked several times how efficient the elevators were, even with a large group moving from floor to floor! Hotel staff were, without exception, courteous and helpful. The location made visiting the sites and shops within walking distance.
July 7, 2014
Rated 4 out of 5 by DoubleTT Notes
We had 4 people in the room and there were only 2 towels. We called and asked for towels to be brought to the room, but they were not.
The burger place outside on the river was AWESOME - you need to publicize that more. LOVED IT!
July 28, 2014
Rated 3 out of 5 by Mike11 Solid Conference Hotel - Just Don't Set Your Expectations Too High
I have stayed at the Sheraton Towers before and it's a solid property. From a positive perspective, the fitness center is well equipped and has a nice view and the Sheraton Club is pretty good.
On the negative side, internet service was problematic at best. I had to talk to the technician twice over two days. And in fact had to use my personal hotspot to send a 2 MB file. Direct TV service was very unstable and there was no service at times during the thunderstorms. I would like to see the Sheraton introduce another dinner venue other than Shulas. Something more casual, perhaps Asian or Mexican cuisine would be good.
The food and beverage at the conference I attended was pretty poor, but that could be more a reflection of the conference planners than the Sheraton itself.
June 1, 2013
Rated 5 out of 5 by Arlene383 5-Star Service with the Sheraton Chicago
If you are planning a visit to Chicago, you need to consider staying at this hotel. You would be hard-pressed to find a better one with excellent service in all areas. The staff are so personable and make you feel as if they are there for just you. If you need anything, they respond to your request immediately. It is located close to Navy Pier and Michigan Avenue (the Magnificent Mile) which afford you the opportunity to be within short reach of many sights and restaurants famous in the City. The Club Level is definitely worth the upgrade. You will not be disappointed. One of the staff there, Connie, remembered my husband and I from our last stay 5 months ago! The Sheraton's General Manager, Rick, sets high standards which his employees attain with ease. I love this hotel!
August 9, 2012
Rated 4 out of 5 by Cubfan Review
1. Rooms average. Stayed in 951.
2. Hallways seem worn.
3. Excellent lobby.
4. Convenient location.
August 3, 2014
Rated 5 out of 5 by BANYON22 BOY HAVE YOU STEPPED UP YOUR GAME
My spouse and I spent the 4th of July 2014 in Chicago, we arrived at the Sheraton Chicago Hotel and Towers on Wednesday July 02, 2014. We were warmly greeted by an engaged staff who could not do enough for us. I am originally from Chicago and have stayed at this Hotel many times, I was rather apprehensive to stay at this property since it is a Convention Hotel and service at these types of Hotels can be slow to none. I was very surprised as to how this Hotel has stepped up its game. The staff could not be more accomodating, there was never a line at the front desk and if one was forming someone from the office behind the desk came right out. The Hotel was sold out for 4th of July weekend however you never felt like you were being ignored by the staff or that they were overwhelmed with so many guests.
BRAVO Starwood for listening to your guests and providing the best Hotel experience in Chicago !.
July 8, 2014
Rated 4 out of 5 by Beautyexpo very nice but shuttle service not very clear
We stayed there for 2 nights for the American Beauty Show. The hotel offered free shuttle service to and from the Mccormick Center. This is why we booked with this hotel. When we got there we found out that the shuttle only ran one way in the am and returned in the pm. We were planning on being able to go back and forth t/o the day. We ended up spending quit a bit of $ on taxis. I felt that the website did not make this clear. The people at the information desk seemed very irritated. I know this weekend was hectic for the staff but I felt like they were very unapproacheable. The rest of the staff at check in and concierge were great. We also were under the impression that the hotel had a hot tub and were greatly disappointed to find out it did not. I would stay there again.
March 12, 2013
Rated 5 out of 5 by Sissa Great "Business" Hotel--But I'd come on Vacation too!
As a Preferred Member (at the time of stay), I totally appreciated the SPG love and recognition I got at this property. Although here for business, I felt extremely welcomed by the Front Desk, Room Service Team, and any/all other Hotel Staff. The hotel location is convenient, the river rooms have beautiful views, the beds are extremely comfy, and the Group Bookings Team was efficient, easy to work with, and kind. Chicago is an amazing city and there's no doubt I'll revisit this property again--even on vacation!
March 24, 2013
Rated 4 out of 5 by sunshine3611 This hotel had excellent service
I stayed at this hotel for a conference that was being held in the hotel. The hotel was very clean and very nice. It definitely met my expectations. Service was absolutely outstanding! I would highly recommend anyone to stay here and the view over the river was beautiful.
July 24, 2014
Rated 4 out of 5 by Nansee Okay
Hotel was ok. There is construction going on at the front entrance area. The park across the street has a good amount of homeless people. I've stayed at the Sheraton in Carlsbad, which was much nicer and better maintained. Our room had not been used in a while. The desk and counters were dusty. The shower tile grout was black. The shower rod is rusted as well. The entrance light was not working and the toilet bowl was dirty. When I checked out I was asked if I lifted any of the refreshments. My husband and I both said no. He asked again if we were sure and I said no again. He asked again and I said maybe my son lifted a soda and he said "that's exactly what I'm asking if it was lifted, I'm not accusing you of drinking it." He said it in a rude way. When I was in the plane I looked at my check out bill and we were charged $6.50 for pringles chips. We didn't eat them or drink any of the refreshments. The gym was great. The pool was ok. I don't think the pool area is cleaned as frequently as it should be. Probably only at the end of the day. There were towels everywhere and the furniture was everywhere.
July 30, 2014
Rated 5 out of 5 by Mendy Club Level Room
We arrived at the Sheraton Hotel and Towers in Chicago at 10AM and our room was ready upon arrival which was nice! Everyone was extremely kind and the manager, Madeline, even spoke with our teens and treated them with respect. They were cleaning the parking garage so there was slight confusion over parking but the parking garage manager immediately took care of everything. He comp'd us valet parking at self parking rates. It was our first time staying in a club room and we found it well worth the extra charge.
August 4, 2013
Rated 1 out of 5 by Am47882 VERY DISSAPOINTED
Air didn't work, fan they brought didn't work, refrigerator FROZE EVERYTHING, no toilet paper for a day, and makeup came up missing. We come here every year for hair show and this year was awful! We were told that we would get shuttled to the show and only one person could get shuttled! That has never happened before! I have recommended thus hotel to about 20 people because of the excellence in the past, as an owner of a salon that will not happen again and we will not stay here again unless you make it right!
March 12, 2013
Rated 3 out of 5 by Drjeff Honeymoon special request...fail
Booked a club floor room and stated it was for our honeymoon. No acknowledgment of that upon check in and was given a handicap room. Called the front desk and they were able to give us another room. Requested at the front desk, flowers be delivered to our room for my bride the next day, through a local florist, and they were beautiful. The next day I requested truffles, chocolate covered strawberries and champagne. We received strawberries and 2 bottles of water. Very disappointing for such a special occasion!
April 21, 2013
Rated 5 out of 5 by EdG3 Fully decked out for the holidays
The Sheraton on Thanksgiving weekend was in full swing for the holidays with a huge decorated Christmas tree in their high ceiling lobby. The rooms were very comfortable with high quality fabrics and bedding. The complementary workout facility has new high tech equipment. Our son loved playing in the indoor pool. This time we walked him down the street to the Navy Pier for his first trip to the impressive Children's Museum out there. The breakfast in the club lounge was perfect for all of us to start our day.
December 3, 2013
Rated 4 out of 5 by DRCNM5 Great staff
The staff was wonderful! We experienced several problems, such as no room available upon our arrival (at midnight, sent to another hotel) and having to change room (after complaining 2 nights), as we (unknowingly to us) had been placed in a floor with hospitality suites (parties to 2 or 3 am) and were unable to sleep (and we had to be up at 6 am to attend conference). We should have been informed of this from the start and would have requested another floor from the beginning!
As stated, great staff , especially staff at Club (Floor 33) and assistance from reception with problems noted. However, these difficulties, such as unavailable room upon arrival, and not being informed we were on floor with hospitality suites, were inconveniences which adversely impacted our stay!
November 4, 2013
Rated 5 out of 5 by BizGuru New favorite choice in Chicago
Great location and facilities.
August 4, 2014
Rated 5 out of 5 by JGM1 The staff are always welcoming!
This is our third Chicago getaway weekend in the past 2 years. We have always stayed at this Sheraton because the staff at the hotel are very friendly and welcoming. From the person who parks our car to the desk attendant at check-in to the wait staff in the restaurant for breakfast, we find everyone friendly and helpful no matter how busy they are. The location of the hotel is great because it is close to Millennium park and the art institute, and an easy walk to the loop area and north Michigan avenue.
November 13, 2013
Rated 4 out of 5 by Wheatie Lots of Room Noise
This was my first time at this hotel, and not sure that I would return. The location of the hotel is great within walking distance to the Mag Mile, Navy Pier. The rooms must be very poorly insulated as you can hear everything going on in the rooms above or next to you ie... a blow drier, shower, toilet being flushed.... The other thing is the hotel needs to set up a little coffee shop up stairs. If you choose not to use the coffee maker in the room you will have to go down (2) levels just for coffee.....
July 2, 2013
Rated 5 out of 5 by CYO2000 One of the best Sheraton hotels we visited
The location for this hotel is a plus; it is between the Navy pier and famous Michigan Avenue in walking distance. The room is very comfortable and clean. The business center is equipped with six computers with internet access and printer, which is conveniently located next to the dining area. There is a very nice sundeck in front of swimming pool, where you can have a very nice view of the city. Morning breakfast is very good, a lot of choices. We will stay this hotel again when next time visit Chicago.
April 8, 2012
Rated 2 out of 5 by Jerry247 Slow Response
I found hair in my shower. I reported it on 4 separated occasions before the situation was taken care of. This was absolutely the worst experience I have had in terms of response time at a Sheraton any other hotel. I spoke to the front desk twice, the concierge, and finally the manager before any action was taken.
July 17, 2014
Rated 3 out of 5 by Average Valet Services
After we checked out we expected to go down to the valet area and have our car ready. We proceded down there and had to wait for over 15 minutes while other cars were being brought down. There was no specific order on when they brought the cars, when it would be expected that first person to ask for there car would get theres first. Other customers were irate and another had a huge door ding in there car. The process was very unorganized and for paying that amount of money I would expect better service.
July 25, 2012