Rated 3 out of 5 by Roadwarrior2 Could have been so much better
Hotel could have been so much better. Great location, beautiful lobby, clean room with a great view but the staff just doesn't get it. I waited longer in the Starwood line at reception than non-members. The desk clerk and valet were surly. At $50/night for parking can I please have a smile? Room service good and the staff woman in the Club was very nice! But I asked for help with an internet connection and the hotel operator was surly. Fortunately, tech guy was great. Fitness center too crowded!
August 13, 2012
Rated 2 out of 5 by Onbusiness Lack of service
This hotel seemed to be having rather serious labor or management issues. Room service seemed nonexistent. My room was not cleaned once in a 3 night stay. I signed up for the green program (no linen or towel service unless left on the floor) so it took a while to realize nothing was being cleaned. Trash baskets were full, the floor needed vacuuming and no clean glasses or fresh coffee for the coffee maker. I also noticed other rooms on my floor with room service trays on the floor for days. I guess I should have complained but I was so busy and tired and just kept hoping that each night when I got back it would have been cleaned. The other issue was the lighting, in the room and the lobby was so dim at one point I had to go outside to read something I needed. I had asked the concierge twice
June 6, 2012
Rated 2 out of 5 by Spb2nyc Dirty bed
Some people from hotel looking demotivated and doing same. Requested very silent room (but nobody paid attention for my note in reservation file) and got a room with construction view and noise. Spent 50 minites for calling to reception, long waiting for duty manager, conversation with him. New room was better BUT... Next morning I saw a mattress. It was so dirty. Many long hairs, dust, pieces of dark things (have no idea what was it). Lower mattress was dirty too. Nobody clean that for years.
June 9, 2013
Rated 5 out of 5 by Parish Chicago Sheraton is fabulous
Incredible location and great customer service. Clean and comfortable.
August 19, 2014
Rated 4 out of 5 by Robert234 Great Hotel for business
Good location, good service, food as usual for a Sheraton was grossly overpriced, small portions too.
August 18, 2014
Rated 4 out of 5 by guy61 wifes birthday
nice hotel perfect location for Navy Pier .
spent the weekend with family for my wife's birthday.
August 18, 2014
Rated 4 out of 5 by l0vechicag0 Comfortable beds!
Could have been because of all the walking around the great city, but easy to fall asleep.
August 18, 2014
Rated 5 out of 5 by KrisC Repeat Guests
This was our thrid stay with this Sheraton and we had a great experience! Great location, comfy room with a wonderful view and as always the staff was a pleasure to deal with. We bring our dogs often and this is now our go-to hotel for Chicago stays, very dog friendly hotel and we will be staying here exclusively from now on!!
July 29, 2014
Rated 5 out of 5 by DVTV Comfortable and Friendly
My husband and I have been coming to this hotel regularly for over a year now - we have medical tests at a nearby hospital. My husband had been ill and we have not been able to stay for three months. I was amazed how we were greeted by the valet staff and front desk. They remembered us and both inquired as to how my husband's health was. Their concern for us only underlined how much we appreciated the personal service at this hotel. Thanks again for another wonderful Sheraton Sunday evening,
April 30, 2013
Rated 3 out of 5 by Gifts19 room cleanliness
My stay at the Sheraton this past weekend was disappointing. I had stayed at this hotel in the past and was quite satisfied, in comparison to this visit.
The room was surprisingly dusty and not thoroughly clean as I would expect from such a reputable hotel. There was a a pink foam earplug left from a prior guest on the side of the bed.
The pool area did not have any clean towels, and it took so long to replenish them that I was leaving the pool when more towels were being brought for use.
April 2, 2013
Rated 4 out of 5 by Gymnast2 Nice Hotel
My daughter and I stayed here while she competed in a Chicago gymnastics meet. I was most pleased we were able to check in early. We were within easy walking distance to everything we wanted including American Girl. Only negative was at check out when found we had been charged almost $200 for the snack products in the room. Apparently they are on a sensor, and charged us. We didn't even touch them to my knowledge, and I got a very questioning look from reservations agent on my truthfulness!
February 11, 2013
Rated 2 out of 5 by MNE36 Very Disappointing- Dropped the ball this time
I've stayed in this very same hotel before at the same time of the year and had a good experience, however, this time i had a very poor experience. I come to Chicago annually for the Lollapalooza music festival. this year, I stayed at the Sheraton for the second time, the room was great, however, the service was terrible. I requested bath gel as I always do and didn't receive until my last night there. I spent a lot of time trying to reach guest services while the phone just rang and rang, the operator even stayed on the line with me. Also, the towels weren't changed when the room was cleaned. A request for bottled water took forever. I don't think i'll be coming back next year as its evident that the Sheraton couldn't manage the volumes of guest due to the concert and soccer game that weekend.
August 9, 2012
Rated 4 out of 5 by KateK14 Enjoyable Conference
Stayed that the hotel for a conference and had an enjoyable experience.
August 18, 2014
Rated 5 out of 5 by SheriSemerjian Great Hotel - Beautiful Views
The room was very accommodating and the service was great. Unfortunately everything was extremely expensive. Had to buy a box of Midol in the gift shop and it was $9.00!! WOW! also I bought one drink in the bar and it cost me $15 UNREAL. On the other hand, your burger bar downstairs was reasonably priced and delicious. My recommendation is that you lower your prices for sundries and cocktails.
July 14, 2014
Rated 4 out of 5 by KBon Picturesque location
I had a wonderful view of the river, and took advantage of leisurely walks along the river, Navy Pier and nearby restaurants. The decor of the hotel is elegant and inviting. Staff were uniformly friendly and attentive.
Incongruous elements in a hotel of this class were the tub spigot pulling out from the tub, a very loose towel rack, chipped and peeling paint at the bottom of the bathroom door, a distinctly musty shower curtain. At breakfast, the fried eggs had a background taste of fish.
September 27, 2013
Rated 5 out of 5 by Fourip Staple stay
We stay here every year and it never disappoints. Best location for lolla. Special recognition to the professional staff member who checked us in. She was exceptional. Although we had to wait for our room a bit longer than we wanted the upgrade was well worth it. Love the club lounge.
August 4, 2014
Rated 5 out of 5 by RedsFan1977 Awesome Hotel Stay
We stayed here for a family leisure trip. The location is great as we were able to either take the bus, train or walk to the Navy Pier, Wrigley, Museum destinations. We had a great view of the Chicago River and Lake Michigan. The valets and bell hops were very welcoming. Cynthia at the Front Desk was very knowledgable and friendly. The housekeeping staff did a great job providing a clean room. The Club Level rooms are a must. The breakfast and service at the LB restaurant was outstanding.
August 16, 2012
Rated 5 out of 5 by protravel89 Very professional
From arriving at the hotel and being greated by the doormen, to the the registration desk, etc. Everyone was very curteous and responsive to any questions. Staff throughout the facility made a point of asking if you needed any assistance. Rooms were stellar and quiet. I would highly recommend the hotel.
August 1, 2014
Rated 4 out of 5 by APK79 Room readiness
When we checked in our bathroom had a used towel on the sink and an open used bar of soap on the counter. we called to see if the room was ready and my wife was on hold for a ridiculous amount of time
August 11, 2014
Rated 5 out of 5 by CSW2014 Excellent overall
Your staff was wonderful!. Everyone was most helpful, accommodating and pleasant. The room was great..the bed was super comfy and I loved the location on the river. Great overall experience.
August 11, 2014
Rated 4 out of 5 by Bobby65 Chicago Sheraton
Very nice hotel in a great location. Staff congenial and accomodating. Facilities very nice. Close proximity to downtown area with great shopping and many fine restaurants.
August 12, 2014
Rated 1 out of 5 by m123 Not a great experience.
The hotel lobby and workout facility were very nice. The rooms however, are in serious need of updating. They also need to train their housekeeping staff. Twice I came back to my room to find they had opened my laptop when I left it closed. When they replaced my coffee cup, the one they left was dirty. I actually took a picture of it and presented it to the clerk when I checked out. I was at this hotel for a conference. I do a lot of business in Chicago and would never stay here again.
March 14, 2013
Rated 5 out of 5 by Jeannie16186 Great Stay
My family and I made a spur-of-the-moment visit to Chicago. What a great time we had! I was trying to think of one thing that wasn't perfect about our hotel stay. I couldn't come up with anything. My teenaged son was with us, and was not excited about sleeping on a rollaway (only king rooms were available for our last minute getaway). When the twin mattress was rolled into the room, he was so relieved. We all had a wonderful night's sleep. We will definitely stay at the Sheraton again!
November 7, 2012
Rated 3 out of 5 by Maura Average Stay
I found the hotel to be gorgous, the location to be ideal but there were other aspects that didn't meet my expectations. My bed had things under it from a previous person...the HVAC unit was open revealing insulation and dirt/dust. And when I initially checked in I was told the hotel was overbooked and they tried to move me to another hotel. The staff was extremely nice and did indeed get me into a room (as I'd reserved one months in advance) but it overall wasn't an ideal experience.
October 3, 2013
Rated 3 out of 5 Great Location - but overall stay spoilt by sloppy administration
For some unknown reason I had to book the Saturday and Sunday nights on separate reservation from the following Monday to Thursday (conference) On check in it was confirmed that I could keep the same room and have one bill at the end of my stay. Room was fine ( but bathroom rather tired).
On check out I was presented with two seperate bills - and no way to have all on one !!! This really spoilt my stay.
Executive lounge facilities fell very short of this product in other hotel brands.
May 21, 2012
Rated 4 out of 5 by Billie021 Great space for business travel
My only negative, would be that you can hear others in the rooms very easily. A woman kept coughing severely (I hope she's ok) and we could hear her all night. Otherwise lovely hotel.
August 11, 2014
Rated 4 out of 5 by Esther57 The best in Chicago
This hotel is beautifully decorated, welcoming. The Concierge desk has a wonderful woman by the name of Paula. She is a godsend and will assist you no matter what! We were here eight years ago and Paula was there. She made our stay a memorable one then, and now! Quiet floors, comfortable beds, clean rooms and lovely staff. Beautiful waterside views!!!
July 22, 2014
Rated 4 out of 5 by Nana1186 Good hotel experience
I would recommend this hotel, but I would also recommend a couple of adjustments. I found the hotel to be universally too cold. I was able to successfully adjust the temperature in my room, but all of the common areas were freezing. Also, they need to look at carpet maintenance as there was a huge stain outside my door that needed attention.
July 24, 2014
Rated 4 out of 5 by Pami58 Great location
This hotel has a great location. Overlooking the water and very friendly staff.
August 16, 2014
Rated 5 out of 5 by Jimbo1167 This hotel has great views!
I wasnn't impressed by the line of 15 people to check in with only 2 people at the front desk, but after that everything was great, the doormen are amazing at getting you to your destination and helping you on the way back in!
August 7, 2014