Rated 3 out of 5 Great Location - but overall stay spoilt by sloppy administration
For some unknown reason I had to book the Saturday and Sunday nights on separate reservation from the following Monday to Thursday (conference) On check in it was confirmed that I could keep the same room and have one bill at the end of my stay. Room was fine ( but bathroom rather tired).
On check out I was presented with two seperate bills - and no way to have all on one !!! This really spoilt my stay.
Executive lounge facilities fell very short of this product in other hotel brands.
May 21, 2012
Rated 5 out of 5 Great place to stay
Everything about this location was great. Easy access to the entire center city whether you are walking, cabbing, or using public transportation. Walking distance to excellent dinning, shopping, and tourist destinations.
August 17, 2014
Rated 5 out of 5 by DVTV Great Hotel, Caring Staff, Comfortable Rooms
My husband and I have stayed several nights at this hotel as he has had monthly procedures at the University of Chicago Hospital. The staff are friendly and helpful, our rooms have been handicapped ascessible and very comfortable. We love the view! We've enjoyed the access to the Chicago River Walk and dinner at the Chicago Burger Company on the lower level. This hotel is within walking distance to many restaurants and is just 15 minutes away from the University of Chicago Hospital.
June 25, 2012
Rated 3 out of 5 by Mary1107 my 1st stay
After a very long & exhausting day in my Ct office-my day ended with a flight to Chicago with the prospect of 3 -15 hour days ahead of me. My colleagues and I were sleep walking by the time we arrived at the hotel. Then there was Kenyada at reception; The most delightful bubbly girl-she welcomed us to Chicago & the hotel. She had a special way of being friendly and engaging without being over the top for the late hour of the evening; She promised my co-workers & I -that we would melt into beds of clouds. She was right- the rooms were clean neat and very comfortable; The comforters were amazing - it was heaven and clouds; I was asleep in 10 minutes & the view she promised was incredible. She made being away from home a little easier. Thanks Kenyada from a very appreciative new SPG member in Connecticut.
April 29, 2013
Rated 3 out of 5 by zoorockstar Couldn't find reservations
Upon arrival, they could not find our reservations. After a 10 minute wait, they were able to find us a room because i had brought a printout proving our reservations. I had asked for a larger room to accomodate a rollout. They did not have this available. They did not offer to see if there was a room available on a subsequent night and to move us. I called down to ask for additional bedding since my 6'2" son was going to sleep on the floor and they could not provide a rollout for this room. They brought up 2 thin blankets. The staff was courteous but I did not feel that they went out of their way to accomodate us and the fact that our reservation was missing. We also ate in the restaurant and while the food was excellent as was the staff, I thought it was VERY expensive.... even for Chicago standards.
June 11, 2013
Rated 5 out of 5 by HappyLeader The hotel staff is exceptional
Everybody from the front desk to the room was professional and friendly.
August 25, 2014
Rated 5 out of 5 by VinnyD One night business stay
This hotel is in a great location. Walking distance (about a mile) to financial district. Even closer to some after work activities , walking distance to the Navy Pier, and a residential neighborhood with several excellent local restaurants. Also has a movie theatre, bowling alley and pharmacy within 1 block away.
August 6, 2014
Rated 4 out of 5 by dejo21 Great Locatation
I was there for a business meeting and during off time, was able to walk to tours and dinning. Nice area overlooking the Chicago River.
August 22, 2014
Rated 5 out of 5 by Sophie01 Great place to stay
This hotel is a great place to stay. This is my 3rd year to stay here. The staff is friendly and very helpful. Diane in the Lounge Bar always makes you feel like you are coming home to family!
August 18, 2014
Rated 4 out of 5 by Buddy15 Sheraton Chicago - good for business traveler
Comfortable, centrally located, and excellent facilities.
August 25, 2014
Rated 5 out of 5 by TravelGirl14 Great Location; Incredible Staff
This hotel is in a very convenient location to many Loop attractions. Right on the river, walking distance to the lake with a beautiful night view. The staff are really what made our stay shine. The front desk was friendly & efficient. The concierge services the best at any hotel I have stayed in. The lobby and attached bar area was spacious, convenient for gathering or for relaxing. The rooms were clean, provided all required amenities and the bed was VERY comfortable.
April 22, 2014
Rated 4 out of 5 by Foxie6558 Location Location
Located in the center of Chicago you are close to the river front, shopping, parks and the many Lake Michigan attractions.
Check in can take some time. when we arrived there Was only one person behind the counter. at 5;30 PM one of our 2 rooms Was not ready for check in but the staff quickly found another identical room for us to check in to. Over all amenities are great but the bathrooms in the guest rooms are small if more than one person is staying. Overall a good experience.
December 16, 2013
Rated 3 out of 5 by ranpatheg Chicago visit with family
Hotel has great location. Great club room staff. When we checked in we were disappointed as we had requested connecting rooms and were told not available, but we would be "close". Close was one end of the hall to the other...not my definition of close. Just frustrating, and I will vent with SPG also, that you can't reserve the rooms you want, as we guarantee them with a credit card. Airlines give us the seat we pick, but you guys can't figure out how to do this with your rooms?
September 17, 2013
Rated 5 out of 5 by Fred999 5days in Chicago
welcome at front desk was very good and very helpful, fulfilled my request of a room with a view of the lake and river, the bed was the most comfortable hotel bed ever, convenient for shopping, sightseeing, restaurants, tours, everything really, the fitness room and pool area where very good facilities.
August 6, 2014
Rated 4 out of 5 by jreed GREAT BEDS!!
The hotel is what I expected in a first class hotel. The exceptional feature were the beds! SO COMFORTABLE! I did not want to wake up! And we had reserved 3 rooms, and all of us agreed about the beds. The check-in person was great! The concierge was helpful! Wish the pool could stay open all night as we went to it right when it closed. They did try to keep it open for us, but it was not enough time. Service was good and accommodating. Overall, the stay was comfortable.
April 14, 2014
Rated 5 out of 5 by Familyweekend Great Location and Friendly Staff
Our family of four traveled to Chicago to celebrate our daughters birthday. The lady who checked us in was excited for her and upgraded our room for us. She was friendly and very accommodating. The hotel location was perfect, easy to get to Michigan Ave, Navy Pier, the Museums. The rest of the staff we encountered during our stay was also friendly and accommodating. The room was a generous size for a city room and the pool was an extra perk for kids. We would stay here again.
October 29, 2013
Rated 5 out of 5 by SheriSemerjian Great Hotel - Beautiful Views
The room was very accommodating and the service was great. Unfortunately everything was extremely expensive. Had to buy a box of Midol in the gift shop and it was $9.00!! WOW! also I bought one drink in the bar and it cost me $15 UNREAL. On the other hand, your burger bar downstairs was reasonably priced and delicious. My recommendation is that you lower your prices for sundries and cocktails.
July 14, 2014
Rated 5 out of 5 by ExTech83 Management & Staff
Management & staff were all very professional. Very helpful along with attention to detail. Especially Mr. Michael Jackson
August 21, 2014
Rated 3 out of 5 by Nipper Worst SPG treatment and stay
Although the hotel the lobby where very nice, and the room a nice view. The treatment and facilites where not up to par.
Had to go to four floors to find a working ice machine.
No hot water in the morning and hotel was not busy it was less than 50% fulll according to the staff, which when I voice any of my concerns they just fell on deaf ears. They also do not honour all the priviledges you are suppose to get with Gold and don't even seem to care, it is just a matter of fact
April 6, 2013
Rated 4 out of 5 by Onewright Great Location Downtown
This Sheraton is located downtown in the middle of everything that is going on. Easy access to the river and Navy Pier and the main shopping district downtown with the stores and restaurants that make the area a great place to visit.
August 13, 2014
Rated 4 out of 5 by GoHuskies Great for business or pleasure
I was in town for a couple games at Soldier Field. Over the course of my stay a couple conferences came through, so the hotel was lively to say the least. Still, there was plenty of space and I never had to really wait for an elevator or in the gym, which was perfectly satisfactory and well maintained. The location makes many things downtown an easy walk, and the restaurant does a nice job. Whatever that martini with the dash of Lagavulin was, it's now on my must have list.
September 17, 2013
Rated 5 out of 5 by Andy54 Rooms Near Elevators and Billing
The young woman who checked me in was friendly, warm, and helpful. I think she placed me near the elevator, Rm 1712, because she knew I had mobility issues. The only problem is that the elevator makes a horrible noise--I could not sleep. Also, I did not purchase a Red Bull or Pringles Potato Chips, which appear on my bill. I am not asking for a refund because you found the insulin, chargers, and my bag of jewelry and are returning it to me. A few extra charges mean nothing.
September 2, 2013
Rated 3 out of 5 by WildOrchid7 Overall..a good stay!
In spite of some rough patches,the staff, Reception, in particular, AMSTALE and housekeeping made the overall stay a pleasurable one. As for trying to get assistance with a problem on one occasion, the "attitude" and treatment that I received over the phone was completely inappropriate and in fact, negatively impacted on our entire stay. We are loyal Sheraton guests; however, with all of the hotel choices in Chicago, I would never stay at this one again! Very disappointed!
November 10, 2013
Rated 4 out of 5 by GR01 Chicago Sheraton
Very nice business hotel. Room was a little tired but everything else was nicely done. They handle a large group excellently!
August 20, 2014
Rated 5 out of 5 by Starnight295 The staff were great people and wonderful professionals
Almost all(except one) of the front desk people, were very kind, professional and friendly people. All the staff in the Sheraton lounge and their Hamburger Restaurant were superior staff members who were kind and friendly. All these staff members and the mangement person I worked with worked very hard to make things right the first time and if there were technical problems made sure my wife as well as I were completely satisfied with the solution to the technical concerns.
August 9, 2013
Rated 3 out of 5 by TSEW Great Location
I love the location! The reception staff was very helpful and made sure that all questions were answered. The rooms are clean but can use some updates.
August 18, 2014
Rated 5 out of 5 by KrisC Repeat Guests
This was our thrid stay with this Sheraton and we had a great experience! Great location, comfy room with a wonderful view and as always the staff was a pleasure to deal with. We bring our dogs often and this is now our go-to hotel for Chicago stays, very dog friendly hotel and we will be staying here exclusively from now on!!
July 29, 2014
Rated 5 out of 5 by Schmism Beautiful view of river!
My room had a wonderful view of the river facing Trump Tower. The proximity to Michigan Avenue was convenient. The amenities were excellent, including the linens. The food was good, but the prices were not always reasonable (i.e. $27 breakfast).
August 11, 2014
Rated 3 out of 5 by DCgirl13 Good hotel, not really happy with my room
Staff was great but I did have issues with my room. First, the TV didn't work and wouldn't turn on, second my sink was very clogged and the water wouldn't flow down the drain easily and third, after taking a shower, the tub started leaking all over the bathroom floor.
I was barely in my room due to a busy work schedule so it didn't bother me at the time and I didn't have a chance to call the staff but something that should be brought to your attention.
May 15, 2014
Rated 4 out of 5 by Janet6 Really like the amenities available
Nice friendly - helpful staff. Convenience to anything we needed.
August 22, 2014