Rated 3 out of 5 by HarriFox unreliable service
We asked the concierge in the morning to book a limo to the airport at 17.00. We had to wait 30 mins for the car and the traffic was terrible. There were no good explanations from the concierge as to why the car was not there on time (it was obviously someone else's fault). It is clear that the hotel does not have a good relationship with a car service company which given the number of guests you have is unbelievable. If a guest can't rely on a hotel to book a car on time to the airport then the hotel is not suitable for business travelers. This created a very stressful end to our trip, we did not want to miss 3 international flights! We also saw that the driver gave a "backhander" to the doorman, which is not very professional.
December 6, 2013
Rated 2 out of 5 by Ponsuke Lack of hospitality
I stayed twice in this hotel and both experiences were disappointing. First, the staff at the reception tend not to focus by seeing other people or places. Surprisingly it happened both times when I checked in. I am wondering they have been trained to behave like that?! Second, despite my plutinum status, the room was standard again both times although being on the high floor. I doubt changing rooms upfloors is enough to be recognised to be plutinum compared to the upgrade received in other SPG hotels including Sheraton. The bottom line is that their hospitality is far from satisfactory. The location is the only advantage I can find. If you have a car or do not mind using a taxi, I definitely recommend to find other hotels.
June 16, 2013
Rated 5 out of 5 by SOJ2012 THIS HOTEL IS WELL POSITIONED AND CLOSE TO EVERYTHING DOWNTOWN WITHOUT EVEN GOING OUT IF ONE CHOOSES
I esoecially wish to commend the agent that checked me in at the front desk. He was most welcoming and set the pace for a great time at the hotel, unfortunately he had no name tag and I forgot to ask but he provided excellent service to me at check in and inspite of the long wait on the line, I completely felt welcome to the hotel.
April 11, 2014
Rated 3 out of 5 by TaggiCH Noise at midnight! - awaiting refund
I had booked 2 rooms for the nights from 5.-7.July 2012.
Around 2345 in the evening powerdrilling and building near our rooms started, lasted for more than an hour and made sleeping impossible. So after about 30 minutes I had called reception in order to complain and was offered an apology. I insisted and demanded a refund for our rooms which was agreed to by the night financial manager (?). But upon check-out the refund was only applied to one room (957) and not to the other (959) as well...
I accept that sometimes rebuilding needs to be done, but NEVER ever in my 35 years of travel has this happened around midnight!
And then I would expect of a hotel of this renommée (?!), to handle complaints more effciently and completly.
July 11, 2012
Rated 2 out of 5 by Bones007 Standard Club Level
The mattresses in the room were too firm and the heating/cooling system was very noisy. The Club lounge menu offered was not worth the money. It was better in the past when the breakfast had more choices (e.g., cheese, cold cuts). The hotel did not appear as up-scale as it used to be.
April 13, 2014
Rated 2 out of 5 by Razz unacceptable
We stayed at this hotel because it was the “Official Race Hotel” for the Younge street 10km. We arrived and no valet was available. Nana checked us in but had no information about the race. We had booked the shuttle to the race only to find out race day that we had to get to Ontario Place to get on the shuttle. Our room had no bar fridge ~ what a disappointment. The desk in the room has huge water stain marks on it, there was a huge stain on the floor between the two beds and the bed ruffle had stains on it. These all gave the impression of uncleanliness. Not an acceptable feeling. The bed closest to the window ~ the side closest to the window ~ you get in and roll right out! We ended up sleeping sideways! Totally unacceptable! We didn't check in till close to 11pm, we were tired and had to race the next day. We would not recommend this hotel. The Sheraton has a good name and we expected a "much" better experience. Please don't rent this room ~ 1739 ~ until these problems are addressed. This is really unacceptable.
April 14, 2014
Rated 2 out of 5 by Travellinglady Enjoyed my stay but ...
I am always happy to be at the Sheraton Centre Toronto Hotel. I love the room decor, I love the view of Toronto and I love the pool. Unfortunately this time my room was dusty, to the point when ever I put sopmething down there were fingerprints in the dust. The bathroom also was not cleaned properly, cleaning solution was still visible on the sink and taps. I also found when I called for service I was on hold extremely long periods of time, up to 10 minutes. Not a good system for getting customer service needs addressed in a timely manner, very frustrating.
January 24, 2013
Rated 2 out of 5 by MG1956 My stay this weekend
When I arrived there was a very long line up . 5 30 on Friday Feb 7th 2013.Check in was fine .
When I got to the 15th floor I noticed that there was a smell in the hallway.
Sort of like old clothes or a home where the people do not clean regularly.Not pleasant and made me wonder about the sanitary conditions . My room had stains on the carpet and showed a lot of wear and tear. the closet smelled as well needs a good cleaning with disinfectant The office chair was stained and dirty there was a hole in the wall near the toilet overall I did not enjoy my stay.
February 11, 2013
Rated 5 out of 5 by Barrlowe Recycling
Instructions could be a little clearer. For example, what is the blue bin for? At home, our blue box is for glass, plastics, metal, etc., and red is for paper. Also, I didn't spot the 'linen/towels' note until checkout -- perhaps it could be placed nearer to the bed. Otherwise, the room was better than perfect!
April 11, 2014
Rated 1 out of 5 by WonderingWhy Don't stay here if you have a choice
I stay in a lot of hotels. I decided to stay downtown in my city, because I didn't want to drive home New Year's Eve.
It was awful.
I mean I pay $48 for a valet, and their service was absolutely awful. Took 20 minutes to get in, and I had to get out of my car to get service. Really? $48 for no service? They didn't even open my wife's car door.
Upstairs, you can see cracks in the ceilings, and the corridors are super-creepy dark, as in someone can grab you out of the dark and mug you type of dark.
The room itself. Cracks in the ceiling, faded carpets, a bathtub that I wouldn't want to put my body into.
It needs the $40-50 million upgrade to be up to snuff. This hotel is not one I would suggest to stay at, at all. Avoid if you're smart.
January 2, 2014
Rated 3 out of 5 by sandhail smokers disturbing
I always enjoy my visits at this hotel. However the convention clients they had this time were rude and selfish. There are atleast 3 large clearly marked non smoking signs and yet there was a sea of people smoking everytime we were entering or leaving the front entrance. Nothing was done about this and the experience was horrible. Management needs to be more aggressive when it comes to this issue. It's easier to politely ask 25 people to move then annoy the 100's of clients who do not appreciate smoke in their face while trying to have a relaxing holiday.
March 25, 2013
Rated 5 out of 5 by JennyGayle Centre of it all
This hotel has everything one would need whether staying for business or pleasure. The accommodations are clean, comfortable and spacious. The indoor/outdoor pool and hot tub are a great way to unwind after a long day of work or shopping (the Eaton Centre is just moments away!) and the fitness centre is a great way to keep up with routine when away from home.
The hotel restaurant has great food and service - in fact every staff member encountered was courteous, helpful and always had a smile on their face.
I will be staying at the Sheraton Centre again!
April 22, 2012
Rated 4 out of 5 by Steve971 UK visitor in Toronto
Stayed for a week. Great central location for all the essential places to visit. Foyer/Lobby was impressive but the décor of the hallways on each floor was a dull beige everywhere and looked dated. Rooms were clean and very comfortable. The bathroom was tired but clean and functional. Help desk staff were really helpful in choosing the best options for places to visit. Even purchased a few tickets from there to save time. Food at the BnB restaurant was great quality and service was quick. All in all, a great experience and would recommend to anyone else.
August 21, 2013
Rated 3 out of 5 by coqui10462 Hotel is in Ideal Location
Only a handful of issues with my stay and the first was the smell. Most hotel's today are a non-smoking property but upon getting off the elevator I promptly asked the Bellman if this was a non-smoking floor due to smell and he said he was going to get someone to address the issue but the smell persisted during our stay. The other issue is one that many hotels have which is the Satellite Service, not a big deal when traveling alone but you have children its a pain when the signal goes in and out and in this property you can barely watch the TV. As for the service, the restaurant was a pleasant experience and so was the Bell Staff. The Front Desk really was nice but failed to offer me any details regarding the property or the area.
September 9, 2012
Rated 5 out of 5 by Jackie35 Sheraton hotel has a great layout with a waterfall and trees.
Very nice hotel, in a great location, with all the amenities you will need.
October 24, 2012
Rated 5 out of 5 by Swag50 The Sheraton Centre Toronto is world class # 1
Most of my travel takes me to Toronto. Regardless of where my meetings may take place, I make a point of staying at the Sheraton Centre Toronto. Even if it means extra time by cab, I try and stay at this location. The staff are the best and they truely care about those that choose their hotel as part of their travel. Over the years I have been impressed by many staff, in particular Blesida (club lounge reception). Regardless of how long it's been since my last stay, she remembers me and always greets me with a smile and welcomes me back. She's the best!
October 5, 2012
Rated 4 out of 5 by JSN01 Quick Stay
I am an Platinum member and at the last minute needed a room in Toronto, low and behold there was one available. When we got there we were treated with exceptional service, and an outstanding room upgrade to a great suite. All staff were warm and helpful, the facilities - Gym and Pool were great. I would not hesitate to stay there again.
April 7, 2014
Rated 3 out of 5 by RT1962 Expensive
Very expensive - fees for everything.
Recommend finding alternate housing and dining.
April 19, 2014
Rated 4 out of 5 by Chester21 Great Location
The hotel itself is very nice and is in a great location with fun things to do around it in Toronto. Downfall, I had requested hypoallergetic bedding and pillows, but there was still feather down on the the bed. The temperature of the room never changed (which was cold) even when I increased it on the thermostat. I called to adivse it wasn't working correctly(after giving it a few hours), I was told they would send someone up to check it, which they never did. Their room service menu is on the t.v. but only gives you the current menu for that hour. Room service advised they would send a copy up for the morning choices with the snack we ordered, and it never came. This hotel charges full price but lacks in providing the full services.
December 30, 2012
Rated 4 out of 5 by KAH1964 NIce stay
I had a confortable stay but the serviceing of my room was a bit eratic - both on the cleaning and refilling of supplies side, when I mentioned it on checkout the counter staff took it very serioulsy.
my main complaint was that the fre wifi does not exent to the rooms, when you are away from your home country thi sis very important and having to go doen to the lobby evertime iI needed the internet was a real pain.
Finally - there is a coffee shop in the lobby which is very convienient but it shuts mid afternoon - they miss out on a lot of business.
October 25, 2013
Rated 5 out of 5 by ACI376 ACI Fall 2012
Nice Hotel. Worth the stay.
October 25, 2012
Rated 2 out of 5 by RonD1962 Room not ready @ check in
We arrived to check in @ 2:30 pm for 2 rooms interconnected. Check in time was 3 pm for this hotel (Toronto Sheraton) and we had a party of 4. Two people per room. One room was ready and were told that one would be ready in 30 or 40 minutes. 3 hrs later the 2nd room still was not ready and we had to leave for dinner reservations before the theatre. Everyone had to get ready in on room and we ended up picking up the 2nd room key after we got back from the theatre later that evening. I don't belive we should have paid full price for the room as we did not get use of it for the full time. This is unacceptable customer service from the hotel as the hotel staff should have had the room ready and a discount should have been applied to the second room.
December 29, 2013
Rated 4 out of 5 by OliM Another good experience at Sheraton Centre Toronto
I stay at this hotel on a quasi-weekly basis and am consistently happy with the friendly service and good amenities. The pool is best-in-class with ~25m in length and spanning both indoor and outdoors, and opened year-around. Blesilda welcomes me every morning by name at the lounge and has been extremely kind with my wife and son when we were in town.
My main criticism of this property is that the rooms are a bit dated and the bathroom are quite small. However, the excellent service, suberb location and great amenities more than make up for it,.
November 15, 2013
Rated 3 out of 5 by Nan54 Great area
Our room was clean and comfortable. Unfortunately the noise level coming through the room door was very loud. Even average voices were heard but it went on all night long when guests were heading to their room after an evening of socializing. Replacing doors with soundproof ones would go a long way. Otherwise room was great.
April 7, 2014
Rated 3 out of 5 by CPR67 Long check-in line, no free internet.
The property overall is nice and in a good location. The sweet sleeper bed was very comfortable and complimentary water bottles were a welcome surprise. However, there was a 30 minute wait in a line to check-in. Also, paying $14.95 for internet access, when most hotels offer for free was surprising. Lastly, there were 3 black hairs found in our bathroom, on the sink, toilet and in the bathtub - not pleasant at all! The bathroom also doesn't have a fan to help with odors or steam from showers and we had to leave the bathroom door open when showering.
August 19, 2013
Rated 2 out of 5 by USA44 Hotel is tired and need extensive room, pool rennovations
Looking forward to a few days in Toronto unfortunately the accomodation left much to be desired and we decided to leave one day early (in fact I asked at the front desk for a comments form and they did not have any). The room was OK! relatively clean but very tired. The fridge was locked so no one had a key. Maintenance brought in another fridge and plugged it in beside the bed - they left the exisiting fridge in the cabinet. The replacement fridge instead of chilling the drinks froze them. The Pool area was tired/hot tub - no jets. not very clean.
June 28, 2012
Rated 4 out of 5 by Mel1959 Room Temperature Control
First of all let me say that the staff here made my stay as comfortable as possible. My one major complaint is the way the heating and cooling is done. The staff had to bring in 2 electric heaters as they had not switched over to heat in their system in October as of yet due to it statistically being warm still. It was not and the room temperature did not improve much with the heaters that they had sent. The rooms are in need of renovations to update them to a more current time. However, the mattress in the room was awesome!!!! Never slept so good!
October 18, 2012
Rated 5 out of 5 by JoeRJ This hotel has great staff
Outstanding staff specially at the Club Lounge. Kudos to Bles, John and the others who made my stay very enjoyable! It feels like home...
April 16, 2014
Rated 1 out of 5 by Lexi This hotel has many problems
I was very disappointed with my experience.
Taxi cab drivers at the hotel didn['t want to work and sent us to the street to get a cab.
Our room heater didn't work and it couldn't be fixed. We got a space heater instead.
TV worked on and off the entire time. Finally got a new TV on the day before we left. I received a voice message indicating our credit card wasn't cleared. Spent 30 minutes contacting our credit card company only to be told they never said there was a problem with the card. I have contacted the American College of Nurse Practitioners and recommended that they not use your facility again for a national conference. I also spoke to your manager who was "sorry" for all the inconveniences.
Will not book a Sheraton Hotel again.
October 10, 2012
Rated 4 out of 5 by Sweetfern Enjoyable stay!
I spent two nights at the Toronto Sheridan and had an enjoyable stay. The first night my room had a strong smell of chlorine - bleach. I requested a new room the next day and received a much more pleasant smelling one. The beds are super comfortable. The rooms were pleasant - although dated (where I was located). The staff was super-friendly and professional! The restaurant was really good! Amazing caramel cheese cake!!
March 24, 2014