Rated 4 out of 5 by Michel99 This hotel is well located
These days, there is a lot of construction so, leave your car and walk around. There is a lot of good places to go, CN Tower, Ripley, Maple Leaf, ROM, etc
August 24, 2014
Rated 4 out of 5 by Vinsim01 Staff are attentive and considerate
I would like to say how much we appreciate the kindness and wonderful service we have had over the last few years in your hotel. Of special mention is the staff in the Club Lounge and in particular, Blesilda Pagaba, who always makes our stay very special. We were particularly touched this last visit in June when our daughter was given a box of chocolates for her university graduation. We return often to Toronto and staying at the Sheraton Downtown is our home away from home. Thank-you again!
June 18, 2014
Rated 5 out of 5 by ppdpds Great Facility
This is a great facility--close to shopping, the MTCC, Toronto City Hall and Bay Street. My wife and I really enjoyed our time here.
August 25, 2014
Rated 4 out of 5 by HK57 great conference hotel, expensive WIFI
I attended a conference at the Sheraton Centre in downtown Toronto - it's a great location and the staff were exceptionally friendly, helpful and efficient. The hotel is near museums, restaurants and excellent shopping. There is also a lot of live music in a very safe and friendly town.
I have only one gripe - wifi in your room is expensive. This may be normal in North America but it is free everywhere in hotels in Europe. The hotel is not cheap - why stick to this outmoded practice?
June 24, 2014
Rated 2 out of 5 by Jbattle2 Not Getting Better
I have stayed here on several occasions over the last 10 years. I find it a little more disappointing each time. The rooms are getting tired, they need sprucing up and modernizing. I like the location of this hotel, the office I visit is across the road, but I find it rather noisy, not due to guests but more due to ambient noise.
A small group of us had drinks in the Hotel's Bistro, the service was poor and aloof (this is not the first time that has happened), the wine and beer list limited and uninspired. Check in staff are always great, I once emailed the manager to compliment a couple of helpful staff but never heard back. Guess the staff don't need to hear compliments from customers?
There are better choices for hotels in the area I feel. Hard to beat the location though.
May 17, 2014
Rated 4 out of 5 by JanPaul Where to stay for Toronto Boat show
We stayed in the hotel overnight so that we could visit the Toronto boat sow. The rate offered in conjucnction with the show was very good. With a shuttle available to transport us to the CNE grounds the hotel was in a perfect location to give us access to the downtown night life, shops and eateries.
The only complaint we had was that the mattress on the King size bed was in need of replacement. All in all the room was clean, roomy and well equipped.
We will be back and would recommend the hotel to anyone visitning Toronto.
January 13, 2013
Rated 5 out of 5 by rroory This hotel is the Best Hotel in Toronto!
I just wanted to share with all who are thinking about booking The Sheraton Toronto; it is an amazing hotel and you will not be disappointed. Beautiful property, great rooms, wonderful staff and do not leave home without your bathing suit as this is the Most Outstanding Hotel Pool in the city. You can swim indoors and outdoors in winter and summer. Hotel Sheraton offers everything. I have stayed here multiple times and just love it. Have even booked the hotel for my daughter's Birthday party. Love it! And I travel globally.
March 23, 2012
Rated 4 out of 5 by psf513 Not much has changed
When there 18 years ago, the hotel was about the same as this time except now it was updated. The halls are dimly lit with no A/C. Room was average. Everything else was good to very good.
August 22, 2014
Rated 4 out of 5 by Ontheroad4ever Solid
Good value, nice people, great location.
August 27, 2014
Rated 4 out of 5 by Alison03 Room temperature
I found both my room as well as the meeting room to be very cold. During the two day conference, I had cold air blowing down my neck. I even saw other participants wearing their coats! I asked the conference coordinator several times to arrange for heat but nothing happened. As for my room, the thermostat was set at 71 degrees which was way too cold especially for my elderly parent. We tried adjusting the temperature but the heat only kicked in at night. As a result of this, I ended up returning home with a very bad cold.
December 19, 2012
Rated 2 out of 5 by unsatisfied1 Uncommon Bad Experience
I should write reviews when the experience is good, but given that very little was done (discount, free stuff, coupons, complimentary room service, bonus Starwood points, etc etc) to acknowledge the issues, all is fair and this Time, Sheraton Downtown Toronto will have some due diligence to govern themselves with, by way of this review.
1. The room was frigid, and even half way through the night, it was impossible to get it to a comfortable temperature.
2. I didn't know the room service menu was on channel 3. Only after calling help desk, and on my out of the room noticed the card that explained the channel 3 rules had fallen behind the t.v.
3. The bathroom was not clean from the pevious guests. No joke.
4. Had a meal at the BnB bistro, once I finally got seated.
February 7, 2013
Rated 4 out of 5 by RSF1 Can't beat the location
Great location. Hotel is staff is friendly and very accommodating. The club level is the way to go if available. Everything important to see when visiting Toronto is within walking distance. The lobby is grand but the rooms can use an update. Overall a great location with nice amenities for a family vacation in a large city.
August 11, 2014
Rated 3 out of 5 by Travellinman62 Getting Disappointed
Have stayed at the Sheraton Centre Toronto often and have become increasingly disappointed.
Realized I had left some shirts in room's closet on last visit; immediately phoned hotel and spoke with someone who identified himself as a night manager. He said he would look into it and get back to me. He never did. When we checked in, we asked not to be beside an elevator or ice machine area. Guess what? Despite assurances from the front desk person, our room was right beside the ice machine room. Pop vending machine on 29th floor ripped me off. It was only $1 but still annoying.
Now, our room was nice with a lovely view of the CN Tower, the bed super comfortable, and the shower pressure amazing. But this location is not a cheap place to stay. And the people power seem to be letting us down.
June 1, 2014
Rated 4 out of 5 by Kit14 This hotel is great.
This hotel gas everything you need when travelling to Toronto, great night sleep and lots of business and pleasure opportunities. Staff are extremely helpful.
August 23, 2014
Rated 4 out of 5 by mouse42 Amenities were good, Keys were a nuisance!
We stayed at the hotel for two days and our only complaint was with the keys. We returned to our room twice to find the keys (both) not working. Had to call the front desk both times to have the keys reset. Second person 'cleaned' the lock and we had no further problems. He offered an upgrade to the Club Level for our trouble but we had already upgraded our room when we booked.
Hot tub jets were very weak and water was murky. Pool was neat with the indoor/outdoor feature and it was nice to have a dedicated lane area.
March 24, 2014
Rated 4 out of 5 by MMe2014 Comfortable Hotel
Great location and comfortable rooms.
August 27, 2014
Rated 1 out of 5 by kj123 Not A Great Stay
Although I had reserved my room over a month and a half earlier, the hotel was unable to fulfill it's commitment to a King bed, not even a queen size was available, had to settle for two double beds. Room was within 15ft of the elevators, and the hotel does not turn off the elevator bell during sleeping hours. The deal breaker was, not being able to cool the room to set point, in fact the room temperature went to 28C with no control. Absolutely terrible stay. Very disappointing for a hotel with this supposed reputation.
December 3, 2013
Rated 5 out of 5 by gbrcurtis Pleasant Hotel - Careful Signage Lacking
Here for ASTM Meetings, where meeting were held in many different rooms, required ASTM's map and NOT ALWAYS the signage of the hotel to navigate the floors and hallways. Depending upon how you arrived at the Mezzanine Floor, you would not see that the locations of half of its rooms were not prominently displayed. For that matter, getting to the Mezzanine Floor appeared to be ONLY by a stairway, NOT an elevator.
Hotel Personnel were not always carefully helpful in this regard.
June 27, 2014
Rated 4 out of 5 by angeltn sales manager
Had a nice stay..........
August 27, 2014
Rated 3 out of 5 by Hayleyg Vending machines/room
I have stayed at this hotel previously and was dissapointed this time. Our hotel room smelt HORRIBLE!!! We had to keep our window open which then caused less sleep due to the noise outside by the construction.
I tried 5 floors to get a drink from the vending machines and they were all empty.
When I called room service to get wine glasses, I had a rude girl answer the phone and did not want to assist me until I said that I have been dissapointed and then called back to try help. Frustrating because we were trying to make other arrangements in the meantime when she could of just helped us the first time.
The hotel is a great location and I do like staying there. But, this time I was dissapointed.
I hope next time I stay there, it is not the case.
August 23, 2013
Rated 4 out of 5 by Nowser Great Stay but no SPG benefits
I must say I love the location and the amenities of this hotel. Though on check in nothing was brought up to me in regards to being an SPG member. I have never had to pay for wireless/wired internet before at a Sheraton but when I signed in I had to. After paying I asked about the fact that I always got free with SPG card. They said they couldn't change fee now due to the fact I already paid.
Other then this extra charge I was very satisfied, however I thought they would take care of their members. Hopefully next time.
December 4, 2012
Rated 5 out of 5 by Imagine Staff are Stellar!
My husband and I always have a great experience when in Toronto.
Your location is within walking distance of shopping, theaters, GO train, AGO, Chinatown, Kensington Market and all the activities at City Hall and surrounding areas.
The purpose of this visit was to attend the Toronto Jazz Festival which is conveniently directly across the street at City Hall
We always get a wonderful sleep on your comfortable beds and the room views are spectacular. Your lobby is impressive and so welcoming like no other we have seen.
Your Staff always make us feel special. In particular, many thanks to Marilyn at the Front Desk and Blesilda in the Club Lounge. Marilyn and Blesilda are stellar members of your team and one of a kind. They are truly caring souls and make our every visit extra special. We feel welcome and at home at the Sheraton Toronto.
To us "There is no Other" home away from home".
July 28, 2014
Rated 4 out of 5 by james Friendly staff but needs improvement and attention to detail.. Fantastic location
Overall, it was a good overnight stay. Suggested improvements: Food for club lounge needs to really improve - breakfast and afternoon snack. touch up paint here and there, lights not so dim and maybe new furniture in the club floor rooms?
Also, if a suite upgrade is used vs a comp upgrade, platinum member should get a regular suite and not a junior suite with a small bathroom for 3 people.
July 31, 2014
Rated 1 out of 5 by lorry72 This hotel is just a bed factory
Not impressed at all. The only good thing was the room which was clean and tidy. One small bottle of water for one person, although there were two of us, no tea just coffee and no complimentary biscuits or fruit or anything special. Window showed it's lack of once a year cleaning and although we had independent room air con, there was another wall vent which we were unable to control and poured out cold air all night . Parking shocking and expensive so don't take your car! Staff rather grumpy. The only two bars/bistro on sit was in the foyer and cost fortune or a faux irish bar with miserable and unfriendly staff; the small café was closed early so no chance of a coffee. Internet in your room if you want to pay for it or free downstairs but limited. Not good enough.
September 2, 2013
Rated 3 out of 5 by mtmorgan Air Quality and Temperature
I was in a constant state of heat without the ability to reduce the temperature in my room. Upon calling Guest Services an engineer was sent to my room and he simply turned off the heat at the wall thermostat, closed the air vent on the wall and handed me a fan which I had on constantly for 4 days. The fan moved air around but could not lower the room temperature or supply fresh air to my room. The windows could not be opened. I would rate this room completely unsatisfactory based on the air quality and temperature.
March 7, 2014
Rated 4 out of 5 by solyyc Best hotel pool in Toronto (for swimmers)
I choose the Sheraton Centre as I'm addicted to lap swimming. I'm recovering from a hip injury and swimming is my only cardio so the Sheraton Centre is a must stay for me. The website says it's a 23m pool but I measured and it's a shade under 28m. If you get in the pool for 7am you'll share the pool with some avid lap swimmers.
August 8, 2014
Rated 2 out of 5 by mthomas16 Still very dirty - three strikes this year...
This is the third time I've stayed at the Sheraton Centre Toronto in the past year. After writing my last review about how unclean the rooms were, I was invited to come back and try them again. I did and the room I was in was even worse. Dust everywhere, the room temperature was ridiculously hot. Maintenance was called and couldn't fix it. And the bathroom was deplorable. I understand missing a hair or two, but there over 35 hairs all over the floor/counter/bathtub. Just disgusting. Not going to ever stay there again.
August 29, 2013
Rated 2 out of 5 by Jason415 short stay
Thankfully. Check-in line was longest I have ever seen at a hotel. Used my gold status so OK, but still. First room I was put in was very filthy and disgusting - I really can't believe that this room would ever be used for a hotel guest, never mind a frequent SPG guest. Because the carpet was soaking wet, I requested a new room and was fairly quickly given a new room - much better, but a/c worked only average, and temp was very hot. Tried asking a few questions for guest services, but half the time only got voicemail.
May 29, 2012
Rated 4 out of 5 by smithed not as quiet as I would have liked
Since Toronto is a city, I didn't expect a real quiet hotel, however I was very disappointed with how noisy our room was. We were in 4224 right on the other side of the elevators. We could hear the cables from the elevators all day and night. I can't believe a hotel would have a guest room in this location.
Everything else was great. The woman working at the desk on club level was fabulous and the man who checked us in was equally pleasant and professional. The fruit and veggies on club level were fresh and delicious.
July 4, 2012
Rated 1 out of 5 by us3r twice now.. and both times have had a bad experience.
one of the times, being the worst experience ive had with them, the closet in my room was leaking water through the ceiling.. i reported it and all they did was offer to pay for my dry cleaning. Like that would make it more convenient for me. I argued with them, and then they were willing to give me 50$ off my next stay in points on my spg card (Which they definitely did not honor).. i found that out when i checked into the hotel just this past weekend, and they even charged me more to get a room with a King size bed.
February 17, 2013