Rated 4 out of 5 by bonbon55 great location
we stay here due to closest to the rogers centre. staff were excellent and housekeeping were fast to response to our needs . valet service was excellent and George was very helpful. check in could be a little faster stood in line for 20 mins but would stay here again
August 3, 2014
Rated 4 out of 5 by mls143 disappointed
We were given a code for internet that did not work so were told to purchase the 2 days and we would be credited. We called down to desk when we were leaving and was told it would be taken off our bill. When we got home and checked our invocie we were still charged. It took 3 phone calls last night and then the lady wouldn't even put us through to the front desk had to call 3 more times today before it was finally resolved. We were disappointed because we were told it would be taken care of and it wasn't then took 6 calls to get it fixed
January 14, 2013
Rated 2 out of 5 by CrackilinRose disappointed
Gone are the days of a fabulous stay at the Sheraton in downtown toronto. The first room we were assigned had windows that leaked. There was water all over the place and it smelled awful. The second room did not smell a whole lot better and the rug was so dirty I couldn't believe the room would be assigned....and it was on the club floor. This has always been my favourite hotel but it has been going downhill for years. When renovating, here is hoping a new HVAC system will be installed. Hopefully it will help with the foul smelling air.
September 24, 2013
Rated 4 out of 5 by Anna2009 A couple of issues!!
As you can tell from your records, we have stayed at your facility many, many times.
1. This stay - my husband was annoyed by the fact that the ice machine on our floor didn't work - and there was excess water on the floor near the machine.
2. As our room was just on the second floor, we used the stairwell to exit the building. One time when leaving the exit, there were several cigarette butts and empty beer cans strewn in the stairwell. We often have false fire alarms - don't want a real fire. Perhaps Security should be more attentive.
September 16, 2013
Rated 4 out of 5 Good, but needs specific improvements
The rooms and service staff for rooms were exemplary.
The internet, whether wi-fi or wired, requiring constant logging in and verfication was tiresome, annoying and unnecessary.
Service in the bar/restaurant was not up to minimum standards -- wait times, dealing with customers, dismissive of customers;
check-in was awful -- a convention, plus several other big meetings, and only one desk used.
billing at check-out did not make clear what the Destination Marketing Program was, nor why is was downloaded onto me.
Nachos were a greasy mess.
June 5, 2013
Rated 3 out of 5 by Mikec12 Follow up stay for previous stay problems
our Stay Friday August. 1st We were able to check in the hotel early which was very appreciated considering the Carabana Festivities, the number of people in the downtown area and also the fact that we were travelling early the next day for 7 hours. The accommodations for the most part were very nice and comfortable with the exception of the TV which was not working (no signal) and that we reported to the front desk for the first time at 1:00 p.m.
However given the crowds of people, lines ups for restaurants etc... we decided to dine early and spend the evening in the room and retire early. We had hoped to watch some programs but the TV problem persisted (none - no signal) and was reported to staff 3 more times, the last being 8:00 p.m. We were advised that the Supervisory would be called and they would contact the cable company. At 10:00 p.m. we gave up & retired for the night.
Seems we are cursed to have a complete stay with full service at the Toronto Sheraton.
On the plus side we were not in anyway disturbed by noise from any of the partiers do to the excellent security measures in place.
August 6, 2014
Rated 3 out of 5 by HD00 Great location but...
I like the location of this hotel and in most cases felt the staff were professional and pleasant. However, I was without a phone for 2 nights despite several calls to the front desk long distance from my blackberry. The next evening no one had fixed the problem. The phone would ring but the handset didn't work. It was finally corrected but should not have required several calls. In the room the blackout curtain was torn and part of the phone apparatus was pulled out of the wall. Great hotel but the rooms need to be better maintained.
October 17, 2012
Rated 5 out of 5 by lcjack67 This Hotel has a great location
My stay was so close to everything that was interesting. I visited the Royal Ontario Museum, Eaton shopping mall. Union station the great Hall. The Old court house, and the Ontario capital building among other things
August 4, 2014
Rated 5 out of 5 by NellaKass Great Location
Great service offered by the hotel staff. Facility was very clean. Although hotel was extremely busy staff at check in/out desk and valet parking attendants did a fantastic job of providing quick service.
August 5, 2014
Rated 4 out of 5 by filth guest
it was a nice place to stay the only promlem i had was i could not get the temp of room below 76 i had the room temp set at 65 full fan it just would not drop, otherwise it was good
August 6, 2014
Rated 4 out of 5 by Dennis65 Check in was difficult
When I made the original reservation I mentioned that I had a gift certificate from my daughter. Apparently this threw everything for a loop on arrival. The reservation was made but there was no room rate and much discussion took place in the back office with "the manager".
We were left standing looking like we had done something dastardly or illegal. While we stood there I heard others being told they had free wifi or an upgrade etc. While I have a SPG card, it meant virtually nothing and nothing out of the ordinary was offered.
In the end we received a room rate of $195, a discount form $249. But the embarassment and wasted time was not worth the $50. I will advise my daughter to never buy a gift certificate again, it seems to confuse such a large organization.
April 25, 2014
Rated 4 out of 5 by dzaek poor check out service
While I enjoyed the stay at the Sheraton, I was sadly disappointed to spend 25 minutes in line to check out. Since the hotel did not leave an invoice under my door for me to look over, I had to wait in line to settle the bill and make sure it was correct. Spending 25 minutes in line was not an enjoyable experience and the bank of empty computers only a few feet away suggested the problem was likely a staff shortage. I did not expect this to be the case and will relay this message to anyone who asks about the hotel and their services.
June 25, 2013
Rated 5 out of 5 by YVR9 Consistently Exceeds
Whenever I stay in Toronto, the Sheraton Centre is my primary choice for hotel.
Its central location is unbeatable. And being directly connected to The PATH underground walkways is a big advantage.
They have a dedicated check-in area for SPG Gold & Platinum. The best part is the Club Lounge on the 43rd floor. It’s a massive lounge with plenty of seating and impressive views in all directions. The staff is very accommodating and despite being a huge convention hotel, their attention to detail make you feel like an appreciated guest.
March 18, 2013
Rated 5 out of 5 by Mable1 Very convenient to downtown
Easy to walk to RogersCentre etc.
August 11, 2014
Rated 4 out of 5 by canuckle A good stay
Had a corner Club Lounge room which provides access to the Club Lounge on the top floor of the hotel. Great views of the North and South skyline. Food spread for happy hour and breakfast is pretty good. Breakfast has a nice assortment of bread, bagels, muffins, fresh fruit, cereal, hardboiled eggs, juices, coffee and an espresso/latte machine.
Room was nice, had a couple of minor issues that were promptly taken care of.
Would be nice if the blinds extended lower to block any sunlight that comes in just below the bottom of the blind.
February 17, 2013
Rated 5 out of 5 by Ottawaguests Great!
I usually don't write reviews, however to the Sheraton employee (apologies, I don't know her name, but she had long dark brown hair) who worked in the fitness centre and went out of her way to help us find out everything we needed to know about skating at City Hall, thank you! You could have easily sent us to ask the front desk, but you didn't; you went above and beyond to answer our questions.
Yes the Sheraton City Centre is nice, clean, and conveniently located, but your extra help made all the difference in our stay. Appreciated.
January 15, 2013
Rated 5 out of 5 by john527 Toronto trip
We arrived at 3:30 to find that 2 bus loads of teachers were dropped off and checking in all at the same time. The line looked like black Friday. However, the staff handled it very professionally. I used the Gold member check-in line which was only about a 10 minute wait. Even so, the staff was very apologetic for my delay even though it was totally out of their control. They even comped me a movie for my inconvenience, which was a very nice gesture. My stay at the Sheraton Center was very very nice. Thanks for the special treatment.
February 23, 2013
Rated 3 out of 5 by Leroy1959 Stay at Sheraton
The hotel lobby was quite clean and inviting. The personnel was very helpful and friendly. The floors where the rooms are could use some updating ver gloomy and dark. There was no information in the room about the hotel such as restaurants, pool and ice machines.
August 1, 2014
Rated 1 out of 5 by AD66 Tired and way over priced
I stayed at this hotel due to it being downtown with access to the underground network. My stay was terrible I had the worst sleep in any hotel I stayed at, I had the service elevator next to my room that went all night, the furniture is scuffed and tired, the bathroom is tired, I had to sleep with ear plugs and did not wake up rested at all. All of this and $CAD500 per night, nothing like gouging for PDAC, if they are going to charge exorbitant rates they need to at least back it up with half decent rooms. Shocking for the price, it is not even a $200 per night hotel, they exploited the fact it was PDAC but they wont get any business from my company for the rest of the year, this was not a last minute booking either, it was made 6 months prior to my stay.
March 12, 2014
Rated 3 out of 5 by Nigel59 Hot water would be nice!
have stayed a few times at this hotel. normally better than this last experience. Room clean but could use a little "refreshing". Staff friendly and professional. Shower pressure was intermittent at best and varied between stone cold and warm. At a hotel of this stature my expectations would be higher than those experienced. Further, the lineup for checkin took about 15 minutes nad when I observed the lineup for checking out, I gave up on that idea and returned to the room to execute a telephone checkout resulting in further delays.
October 23, 2012
Rated 3 out of 5 by Travellinman62 Getting Disappointed
Have stayed at the Sheraton Centre Toronto often and have become increasingly disappointed.
Realized I had left some shirts in room's closet on last visit; immediately phoned hotel and spoke with someone who identified himself as a night manager. He said he would look into it and get back to me. He never did. When we checked in, we asked not to be beside an elevator or ice machine area. Guess what? Despite assurances from the front desk person, our room was right beside the ice machine room. Pop vending machine on 29th floor ripped me off. It was only $1 but still annoying.
Now, our room was nice with a lovely view of the CN Tower, the bed super comfortable, and the shower pressure amazing. But this location is not a cheap place to stay. And the people power seem to be letting us down.
June 1, 2014
Rated 2 out of 5 by Jbattle2 Not Getting Better
I have stayed here on several occasions over the last 10 years. I find it a little more disappointing each time. The rooms are getting tired, they need sprucing up and modernizing. I like the location of this hotel, the office I visit is across the road, but I find it rather noisy, not due to guests but more due to ambient noise.
A small group of us had drinks in the Hotel's Bistro, the service was poor and aloof (this is not the first time that has happened), the wine and beer list limited and uninspired. Check in staff are always great, I once emailed the manager to compliment a couple of helpful staff but never heard back. Guess the staff don't need to hear compliments from customers?
There are better choices for hotels in the area I feel. Hard to beat the location though.
May 17, 2014
Rated 1 out of 5 by SPG9 Bad service and in desperate need of updating
Really disappointed by our recent stay with the poor level of service from inadequate valet service, misinformed front desk staff and rooms that are in desperate need of updating.
August 5, 2014
Rated 1 out of 5 by Svp2k5 Charged twice for the hotel room
I stayed at the Sheraton Centre May 24 - 25. I booked through a third party website as it was last minute. To my surprise/shock, Sheraton lost my booking at check in. They kindly fixed this (or so I thought). It wasn't until a week after departure that I realized I was charged twice for the hotel room (Once by the third party site and once by Sheraton directly).
I have recently switch hotel brands, and have stayed at Starwood hotels three times in the last month.
I expected far more, and am considering switching to an alternative.
June 2, 2013
Rated 1 out of 5 by deadoc Seriously Disappointed
This was perhaps the worst stay I have experienced at this hotel. From the valet parking to check in-to the noisy halls to the overly scented facilities room (they use plug ins) to check-out and the screw up with my bill. The staff was unusually rude, the food in the club lounge was horrible, the staff did not respond to the noise complaints, they missed two of my wake up calls and I watched the Manager of the parking area "dress down" an employee who was only trying to assist me.
Overall if I can avoid staying here again, I will!
December 17, 2012
Rated 5 out of 5 by SUNSHINE FABULOUS STAY!!!
Have stayed at the Sheraton Centre several times , and this stay again met all our expectations and more!.....Our Christmas present for my 85 year old Mom was a 2 night stay at the hotel, Club level, with all the xtras...including dinner and tickets to see Jackie Evancho at Roy Thomson Hall...what a performance!! From arrival to departure our stay at the Sheraton Centre was almost perfect...only glich, the thermostat in the room wasn't working, but was replaced and functioning before the end of the first evening...what service!!!..
March 16, 2013
Rated 5 out of 5 by HappyStarwoodFan Excellent Hotel with great Staff
My second time at this hotel and they did a great job of starwood recognition. Was upgraded to an awesome suite that seemed to be the size of 3 regular rooms. My guests that came with me had a gluten allergy and the staff at the lounge were helpful in finding her something she was able to eat. The best thing though was that the next day she was back at the lounge, a different staff member automatically came up to her to offer gluten free snacks without her asking for it. Well done lounge staff and well done Sheraton Centre Toronto!
May 6, 2013
Rated 4 out of 5 by Noble1 Great Hotel and Staff
Great check services in by Anastasia, Club Lounge is always a highlight with friendly attentive service by Joanna and Davit who take great care of me, comfortable hotel and room with convenience to all shopping without having to go out into the snow. Also Ronnie on front desk provided prompt resolution of a problem. The hotel provides all of the comfort and amenities a guest could need.
Had an issue with heating system in room which required a 2am Maintenance call and the hot tub was broken throughout the stay. These were unfortunate occurrences but overall I always enjoy this hotel and will return on my next visit to Toronto. I am hoping the hot tub jets are fixed during the down time.
Thanks for the service from your staff, look forward to returning!
January 1, 2014
Rated 4 out of 5 by Mellow123 Great service!
Our room was clean and the check in process was all very streamlined. A bit miffed at the price to park, but it is downtown TO, so that's just what you get. Was SUPER impressed with the service though, lots of smiles from all the staff and they gave us a super early check in (12pm) as we were coming in for a show with a four year old! That gave us the chance to settle for a bit and get cleaned up after the four hours of driving. Wish wifi was cheaper/complimentary, but we did access it in the lobby to FaceTime family good night :)
December 28, 2013
Rated 3 out of 5 by Corrie1950 Comfortable, clean but amenities need work
My room was clean and comfortable and it was a great location. The staff were pleasant and generally helpful but I asked for a 7:30 am wakeup call and wasn't called until nearly 8:00, certainly an issue for getting to my meeting on time. Plus, the TV service was really poor. The picture was excellent when you could see it; there were regular digital breakups and "no signal" messages and the remote functioned really poorly. I was not able to watch the morning news at all. A small thing but not what you expect from a high-end hotel.
December 10, 2013