Rated 5 out of 5 by Middlesail Service Excellence and location for Fisherman's Wharff
All of the staff we encountered during our overnight stay were excellent. They were friendly, helpful and efficient. Everyone from the front desk, the bellman, parking attendants, maintenance workers, and concierge delivered great service and were very personable. The location was perfect for spending time at the Wharf. Can't get any closer!
December 28, 2012
Rated 3 out of 5 by Nikkiz29 Great location, small rooms
The Hotel is ok. The room is really small. It feels really stuffy and crowded with only three people in the room. I would give it a 3 star. The location is great, walking distance from pier 39. The staff is very nice. Would try a different hotel next time just because of the size of the rooms.
December 27, 2012
Rated 5 out of 5 by zlzoul Excellent Location and Service
This location is soooooo convenient, great for tourism. The breakfast restaurant was quite small, and when there are some tourist groups it may become congested. Fortunately there is no group during christmas :)
The room was awesome! Decorations are quite fashionable.
Front desk, concierge and restaurant staff are very helpful in every aspects.
December 26, 2012
Rated 3 out of 5 by Pjmeiling Okay Stay
The rooms were comfortable and clean, however they were a bit small. The staff were not so friendly, did not give off a welcome kind of feeling.
December 26, 2012
Rated 5 out of 5 by HoHoHoHoHo Great Location - Great Value
Great location to Fisherman's Wharf. Comfortable bed. Courteous staff. Free Wifi at lobby area.
December 24, 2012
Rated 1 out of 5 by edwarde Strange Suite policy
I was given Suite Awards by Starwood. I used one of them on this trip to upgrade our double room.. When we got into the suite my wife was feeling sick so I thought I would sleep on the pullout sofa bed. Much to my shock I could not open it because it was secured by a plastic. In order to the use the sofa bed I had to call housekeeping and be charged $25 for using a room which I had already paid for.. Also, when I took off the cushions I saw the notice that advised of me this policy and that I had to call housekeeping no later than 10 p.m It was now 11 p.m. How would I have known to do this until I took the cushions off the sofa??? Nobody told me about this and although I had stayed in a Sheraton Fisherman's Wharf suite many times before, I had never encounted this policy until Dec. 22.
Our second shock came when I had ordered a limo. through from the Concierge, to take us to the Sheraton Palace for a party. The limo was ordered to take us there and pick us up. When it was time to pick us up I called the limo driver and he said he would be at the Palace in 10 minutes. After a half hour of waiting in the rain we called and told me that would not be picking us up. He obviously was going to make more money with another pickup. We had to find our way back to the Shraton FIsherman's Wharf on our own. Have you ever tried to find a taxi in San Francisco in a rain storm? It took us two hours.
This was very disappointing.
December 24, 2012
Rated 2 out of 5 by Disappointed10000 Better options than this
Hotel is in decent location, but is below par for Sheraton brand. I've probably stayed 100's of nights at Sheratons around the country and this one was disappointing primarily because of the poor customer service.
1. Concierge that met us at checkin was unhelpful (and clearly more interested in angling for a tip than being helpful)
2. While ordering room service, the gentleman taking my order interrupted me several times to tell me to hurry up (I found that ironic). His reason was because the staff was going to take a break.
3. Asked for a crib, and one was brought sans blanket. We had to call again to get one.
4. Had to change sheets unfortunately because my infant was sick and got some vomit on the sheets. After requesting the sheets, I was told that the hotel was shortstaffed and asked if I would prefer to change rooms. At 11pm, with 3 kids including a sick infant, that wasn't feasible. I told the hotel that I would change the sheets if they would bring me up the spares since they were short handed. They brought up 7 pillow cases, 5 sheets, 0 fitted sheets, 0 pillows, 0 mattress covers. Poor support for a bad situation.
In all, the stay was not particularly nice. I won't be returning, and would recommend against the hotel for anyone used to the type of service recieved at other Starwood properties.
December 24, 2012
Rated 4 out of 5 by Marilyn71 Family holiday weekend
Good hotel with a great location - can walk to Wharf and Pier 39.. Very efficient and pleasant front desk welcome. Comfortable room with pool view at a great price - everything was in order. Will return here and would recommend it to anyone. Note however, if you need a taxi on a Saturday evening, call a company yourself as the concierge is not able to do this - not my usual experience at any hotel.
December 20, 2012
Rated 3 out of 5 by CTDT65 mr
The location and the fire pits add to the desire of this hotel.
A few items that could be improved on considering the room cost, first to charge $19 dollars for a pot of coffee brought to room is "outlandish" as well as $25 for breakfast per person. Secondly the nickel & dime charge of .59 cents per minute for the internet, with the exception of printing boarding passes, sadly, leaves a sour,
CHEAP, taste about the hotel. Lastly get to top floor away from street noise if you do not want to woken up at 5:00 am..
December 15, 2012
Rated 4 out of 5 by AS96 Great Location
We were on holiday so we were excited about how easy it was to get to attractions and fantastic food options. The hotel was comfortable and clean. We didn't rent a car and found that we didn't need to since the buses, trolleys, and taxis were readily available. The fitness room was great since it had a good variety of new equipment.
December 15, 2012
Rated 5 out of 5 by stepnez my stay
another wonderful stay at the hotel. the staff will do the extra to make your stay enjoyable. strongly recommend this hotel for a stay on the wharf.
December 13, 2012
Rated 5 out of 5 by MrQofMaryland Hotel in a very nice Location
Excellent, valet parking staff have excellent service.
December 12, 2012
Rated 5 out of 5 by JimfromDC 121206-08 Visit
I am always pleased with the service and cleanliness of the Sheraton Hotel. The staff are always very helpful and friendly. The Concierge Team, espcially Jennifer, was most helpful. Please extend my appreciation to her for a job well done!
December 11, 2012
Rated 3 out of 5 by Rob33 Great service, terrible amenities
The staff at the Sheraton Fisherman's Wharf was excellent; courteous, efficient and friendly.
The amenities at the hotel left much to be desired. The WiFi is terrible, it is slower than dialup and constantly dropping out. The bar/snack counter is way overpriced and the food is not very good. Lastly, the breakfast buffet is too expensive, especially considering the proximity of other, better, restaurants around the hotel.
December 10, 2012
Rated 3 out of 5 by Daniel555 Liked fire and staff - breakfast buffet needs fixing
I enjoyed my stay but saw some items that could definitely be improved. Things I liked was good staff attitude in the service area and housekeeping, and the higher grade although cramped bath and sink tin the room. The biggest concerns:
* interent service speed is awful, and places chokes on video - you need to upgrade or offer a premium service for more $. It was like 1996.
* Buffet: toaster was mostly non-functional - various sides out so toasts very slowly and unevenly. Was like that three days in a row: indicates management failure - staff was great but clearly not imbued with professional expectations - otherwise the toaster wouldn't be like that. Similarly, the classy slow-closing containers are broken or rigged so that they don't slow close from wide postion. Net result I have to put my plate down and hold the lid open to serve. Why bother having nice equipment like that and not keep it up. Seems to have been an initial standard set (as per ads all over the hotel) and then allowed to decline with neglect. Liked that I could order eggs the way I like them. But I wouldn't have bothered had I been assured that the scrambled egg was made from fresh eggs from the shell (i.e. not a cube box of eggs in common use). Liked flames - main reason for recommending return. Nice fitness centre also.
December 3, 2012
Rated 4 out of 5 by Mari1 This hotel is where all the action is
This hotel is located just a short distance from where everything is. Our room was very clean. We had an amazing view from our window of the Golden Gate Bridge. On our first day we took a casual stroll to Pier 39, There is a great selection of restaurant at every corner, from fast food, to 4 course meal. The next day headed on foot to Ghiradelli Square, to enjoy a sea salt caramel hot chocolate, and then on the cable cars right around the corner. I will definately be back.
November 28, 2012
Rated 1 out of 5 by Rs44 This is a cheap motel
This is a cheap motel. It's old and has not been remodeled. It looked like very old apartment when I entered and the old heater did not work. Room is very noisy. You can hear cars from outside, giggles from next room and footsteps from upstairs. I was so mad that I wanted to check out right away but they refused to refund my money so I ended up staying over night and it was the worst hotel experience I've ever had. They dont' have jacuzzi and restaurant either.
November 27, 2012
Rated 5 out of 5 by stepnez my stays
I have stayed at several hotels in the wharf area and have found the Sheraton to be my favorite. The beds are extremely comfortable and the staff are friendly and very helpful.
November 23, 2012
Rated 3 out of 5 by r1982 Fishy in SF
Other than convenient location I would not stay at this location again. Climate control for room was difficult at best, room was noisy street cars all night. Restaraunts at hotel were overpriced and limited. The staff was very friendly and tried to be helpful. Kudos to staff but the hotel needs work and to relook their pricing.
November 19, 2012
Rated 5 out of 5 hotel very close to all amenaties
would be happy to stay again.
November 18, 2012
Rated 2 out of 5 by pinot99 Not the best Starwood property
I have stayed at SPG properties all over the world and across the US. This is by far the worst one I have stayed in.
This property is listed as a Category 5 when in reality it is probably more in line with a 3. Yes, the location is great (2 blocks from the Pier), but I have stayed at other Category 5 properties in “tourist destinations” where it was about location (Honolulu / Lahaina) and those properties lived up to a Category 5 with repect to amenities, cleanliness, decore, etc.
The room was very small, there was black mold in the calking in the shower, there were not enough towels in the room for the occupancy of the reservation, and the color scheme in the hallways was enough to give you vertigo.
There was room service trays in the hall when we got there that were still on the floor when we left the next day. One of the elevators was out of service and the other one would begin moving without the doors closing all the way.
On a positive note, the valet who greeted us was great and told us that if we were simply parking our vehicle overnight and not taking the car in and out, we were better off to self-park across the street for $20+ less!
November 16, 2012
Rated 4 out of 5 by Tostao another great stay
very good hotel, great location and nice way to stay in the San Francisco area to enjoy the city
November 16, 2012
Rated 4 out of 5 by DLNM Too noisy
Given 4th floor for being SPG member. But this put us right above ground floor firepits where people partied until 2am, very loudly! Also first night rooms across hall had very loud party, security had to come twice. No sleep! Elevators were out most of the time. No spa/hot tub.
November 15, 2012
Rated 5 out of 5 by PosterLars Great Value
I unexpectedly needed to say in San Francisco recovering from a fall with a broken leg.
We were provide with very comfortable room
with great large bathroom that had all the
handicap features that helped me feel comfortable.
We felt that we were given great value for a reasonable about of money. Staff was helpful and very friendly.
November 15, 2012
Rated 1 out of 5 by Irish86 Not a Category 5 Hotel
I'd like to start by saying that I've been staying at Starwood hotels for years. My parents were SPG members, and when it was time for me to pick a hotel allegiance, Starwood was a clear and easy choice based on the years of positive experiences I've had at their establishments. The Sheraton Fisherman's Wharf fell far below my Starwood expectations. This is a slightly nicer version of a motel. The hallways are not heated and were freezing during my stay. The hotel rooms themselves do not have central air/heat but rather are controlled by a very dated radiator in the corner of the room. There is absolutely no insulation in between hotel rooms and the hallway - I could hear noises above, below, and outside of my room. The shower was so small I could barely fit in it (I am 5'6 and 130lbs), and the cups provided for the room were plastic. Two of the 3 hotel elevators in the 1st floor lobby were broken (we were there on a Friday/Saturday) and on at least three occasions, my party and several others in the hallway waited for more than 5 minutes just to get into an elevator. I have never written a review on a restaurant, hotel, etc until now - but this experience was just so terrible that I felt obligated to share with others. Do not book this hotel and expect to receive the same quality as another Starwood property. At best - this hotel should be a category 2. I will not stay here again, would not recommend it to anyone else, and am afraid my opinion of Starwood hotels is greatly diminished.
November 13, 2012
Rated 3 out of 5 by QueenBeeMom Needs to catch up
Sheraton Fisherman's Wharf needs to catch up in quality to other Sheraton and Starwood hotels.
The decor and general facilities were modern and well kept. But there is no club lounge for Starwood Preferred Guests.
The rooms are clean and with the usual amenities, but the beds were wildly uncomfortable, so much so that I woke each time I shifted in bed. The general layout makes for a loud night as well. We could hear people from every direction.
Although we called for our car well before leaving our room, the valet left us standing in the cold for far longer than appropriate for the $45 (not including taxes) parking fee.
November 13, 2012
Rated 5 out of 5 by CaroleinMD Beautiful hotel in a very good location
This hotel is an easy walk to Fisherman's Wharf. I liked the decor, and Starwood properties are always reliably comfortable, well appointed and clean. I enjoyed the hotel and wish we had more time there to enjoy it.
November 12, 2012
Rated 2 out of 5 by AussieJohn Worst Starwood Hotel I've stayed in for a while
The best thing about this hotel is that it is generally the most affordable Starwood hotel in the city of San Francisco, and has a great location.
However, there are numerous downsides:
1. I have stayed twice in the past month, and one of the main lifts (1 of 3) has been non-operational the entire time; causing huge blockages during peak hours. That's not the only thing that's broken. My phone in the room has broken. Generally this is a giant depreciating asset, and it really feels like one.
2. I find them consistently understaffed, especially during non-peak times. I've had to play hide and seek to find their concierge to retrieve bags etc (waiting to check in hasn't been great, but OK).
3. The staff are on the lower end of what I'd expect at Sheraton (I do have relatively high expectations). I've generally been unimpressed with the "polish" and professionalism of the check in staff - they're not rude or anything, and they're trying their best; but small things - making me feel special to be a Platinum, asking about my room preference, handling mail packages - I've just found them to be lacking compared to other Sheraton hotels.
Needs improvement across the board.
November 12, 2012
Rated 2 out of 5 by Jetlag Value
Cost to value wa horrible
November 10, 2012
Rated 5 out of 5 by slp1976 Convenient location!
Loved the suite! Loved the location! Loved the experience! Rental car service on location is a huge plus if you didn't bring a car...great pricing!
November 10, 2012