Rated 5 out of 5 by FAPMD88 Awesome Hotel In Awesome Location
This is my family's choice hotel to stay in Denver because it's clean, friendly, perfectly located, and has all the amenities that we desire. We especially enjoy the Club Level, and the very easy access to all downtown Denver has to offer including the Denver Art Museum, the Capitol Mall, and great shops and restaurants along the 16th Street Mall. The staff are fantastic and always helpful.
January 21, 2013
Rated 5 out of 5 by Jodella Excellent Staff
The staff at this property is amazing. Rachel/front desk manager and Mark/Bellstaff manager are the best. They made our weekend one we will never forget. When we checked-in and there was no room with a king bed they went above and beyond to ensure that our room more than met our expectations - I felt like a princess with the beautiful room and spectacular views. I can't thank them enough.
September 16, 2013
Rated 3 out of 5 by Jen4 Staff was nice
The front desk staff was very nice and we had opportunities to talk with them quite a bit as the air conditioners didn't work correctly in either room we had, they never came to refresh towels in the room, and the bill was incorrect and had to be corrected by the manager. Although the Yardhouse restaurant is wonderful I wouldn't stay at this loud, uncomfortable, nonfunctional hotel again.
August 12, 2013
Rated 3 out of 5 by Travellergz Unwelcoming Hotel Staff
The hotel staff (woman at front desk) very unfriendly and abrupt. I came back to my hotel room in the EVENING to find that housekeeping has not cleaned the room. When I phoned the front desk to have it done, the woman stated someone would get to it soon. An hour and a half later I phoned and asked what had happened. The same woman angrily stated that the maids were very busy and someone would get to it. As a platinum member, I asked for a late checkout at 1:30pm, even though I am allowed up to a 4pm checkout. The same woman at the front desk rudely said that I could not do it. I explained that I was a platinum member to which she reluctantly replied, "Well, alright. What time!?" The Sheraton Lounge breakfast was the very basic of continental; not very appealing especially when other Sheraton lounges are exceedingly better in food and service. Will think twice about staying here again while Denver.
November 18, 2013
Rated 5 out of 5 by Janet142 Noisy Neighbors
We had some late night revelers in the room next to ours. A call to the front desk and a visit by security was a gentle way of informing them to quiet down. We appreciate the diplomatic way it was handled.
June 10, 2014
Rated 5 out of 5 Location, location, location!
This was our second stay at this hotel. Great location. Right on 16th Street Mall. Great shopping and restaurants/bar in the area. However, the hotel bars, 15/Fifty AND Mix were great. Would not have had to leave the property! Rooms clean. Trevor recognized our anniversary at check-in and gave us a bottle of champagne! Gabby in the 15/Fifty bar was very friendly and a great mixologist!
June 12, 2012
Rated 4 out of 5 by Smilingstylist Old hotel
The overall stay was good, with a few exceptions:
The "tower" was not handy to get to and the changing elevators was confusing.
Our room was setup strangely, with a long skinny room, and a tiny bathroom.
The lounge was much more sparse than other Sheraton hotels I've stayed at. The breakfast was disappointing and the "happy hour" was not complentary like it was in other Sheraton hotels
February 24, 2013
Rated 2 out of 5 by kcruse1950 This hotel lacks
Everything is extra. No wifi, no refrigerator in the room, no microwave. Costs are inflated in the gift shop. I needed to buy some tylenol, apririns and some malox tablets and the cost was almost $40.00. They were small bottles. When I inquired about the cost the sales lady rudely grabbed the items from off the counter and said nothing. I bought my medicine elsewhere for 1/3 the cost.
August 8, 2012
Rated 5 out of 5 by HC604 Accommodating
This hotel was very accommodating.
The personnel were all very friendly and customer tolerant. They made me feel comfortable as if I truly was there guest. Helpful, informative and caring.
The hotel is in good location for accessing the downtown shopping and surrounding happening.
May 23, 2014
Rated 4 out of 5 by GFM1001 Okay Experience
Hotel was good. Room was of lesser quality than I'd expected.
The lack of a real dresser was surprising.
The BIG disappointment was the dilapidated ironing board. Sure they aren't used by many, but at least put a decent cover over the board.
I had to re-iron my shirt moving it around the board because I was getting circles from the board embedded on my shirt.
December 6, 2013
Rated 5 out of 5 by Vargacz Excellent Service
I stayed for 2 nights 11-1-2013 checked in late night. Rachel at the Front desk checked me in she was great very friendly and welcoming. She also gave me a great summary of the hotel amenities and services available.
Ed at the breakfast place 1550 was great as well, told us if we don’t find something we like in the buffet ask him and he will ask the chef to do it.
Michael at the front desk recommended us to take a trip to nearby city called Golden , which was great . we hiked and the area was just perfect. Also dined on the way back to the hotel. Excellent recommendation.
Only thing I would say it didn’t work for me is the bedding. It was very soft a lots of layers and small white feather s were flying around. Whenever I laid on the bed the white feather pieces where all over in my hair. And don’t even think about laying on the bed with a black shirt, it’s a NO NO.
Otherwise great hotel excellent staff
November 4, 2013
Rated 4 out of 5 by Klondike2 Good Hotel for business
Just spent 3 days at Denver
Sheraton. Great location for working at convention center. Plenty of activities / Restaurant's / and Nightlife within walking distance. Hotel staff will gladly help with any other transportation needs.
June 4, 2014
Rated 3 out of 5 by Brad2014 Gaps in the windows lets in the cold
Admittedly it was the coldest weather ever in Denver, but having to wear a coat, gloves and hat while I was on my conf call from the room, I say that wasn't the best experience I've had at a Sheraton. When I looked to why it was so cold in the room whilst the temp on the aircon was 75F. There was 1/8" gaps in the walls where the windows connected. No wonder the room was cold
February 7, 2014
Rated 4 out of 5 by Justina14 Business Accomplished
Met my business objectives, and had a great dining experience. Be prepared to walk between towers and be accomodated with the worlds smallest bathrooms.
June 15, 2014
Rated 4 out of 5 by JulieG Best hotel gym!
We recently stayed at the Sheraton Downtown Denver for the USA Pro Cycling Challege. The hotel location was great for the race and also for dinner and entertainment. I was most impressed by the hotel gym. Used to working out in hotel gyms slightly larger than a closet. The gym at the Sheraton Denver was a full size workout facility...very impressive. We would definitely stay again!
August 29, 2012
Rated 5 out of 5 by ThomC14 Worth the stay!
Excellent location and a staff that made you feel like you were home. Smiles, welcoming and helpful- Great experience. Rooms were clean and surpassed my expectations.
June 13, 2014
Rated 1 out of 5 by Mojog39 Worst. Hotel. Ever.
Found long black hair in bed--manager was unconcerned. Hotel woke me up at midnight with the toothpaste delivery that I DID NOT ORDER. They also neglected to give me my wake up call. To top it all off, the beds weren't comfortable and my room smelled like mildew/garbage. I will never stay again and I will tell everyone how unconcerned the staff and manager was about my awful stay.
July 18, 2013
Rated 4 out of 5 by Firsttimer2014 GREAT location!
Perfect location for downtown Denver experience!
June 23, 2014
Rated 5 out of 5 by Renee14 Staff was wonderful
Octavio in the VIP club area was excellent and professional and went above and beyond. Staff gave great recommendations for resturants for dinner and accomodated our needs! Room was comfortable! and loved the location of the hotel, right on 16th street!
May 27, 2014
Rated 3 out of 5 by ajljab6 Room Executive suite
We had a water leak in our bathroom that caused us to switch room's. They wanted to just fix the leak and leave us in the same room. My husband suggested to the lady to move to another room. We moved across the hall and tried useing the phone to call down to the front desk and the phone did not work. So my husband had to call on his cell phone. The bathroom was REALLY small!!!
December 18, 2012
Rated 4 out of 5 by UnhappynDenver UnhappynDenver
Enjoyed my stay until I received the folio after leaving. Charged $4 for a bottle of water which when I inquired about the charge, was told that it was a "tagged item" meaning that they could charge me for it. Great green policies to help save the environment and help Sheraton with cost - which I took the time to do - just to get charged $4 for a bottle of water! Seriously?
November 5, 2013
Rated 2 out of 5 by TCG3 Not 4-Star worthy
Placed in tower across the street from lobby. Not convenient at all and somewhat poorly explained at check-in. Room was tiny!! No space to put anything. Along one wall was the TV (fairly nice), table, cabinet and chair. All parallel to one another and terribly placed. Bathroom was ridiculously small and difficult to get around in let alone with another family member there.
June 4, 2012
Rated 4 out of 5 by Klon Great room
The room was very comfortable. The bathroom was tiny - reminded me of Europe. The only thing that didn't meet my expectations was that the pool area was not kept up by staff. I was there at the end of the day and people had come and gone and there were towels and trash everywhere. I'm surprised that the three staff members standing in the area didn't have that attended to.
September 12, 2012
Rated 5 out of 5 by Rob0810 Happily Surprised
I travel a lot for work and this is the first time I have stayed at a hotel that all the staff I encountered were very eager to help and went the extra mile. From check in to check out it was a great experience. Even as I waited for the airport shuttle the valet saw me sitting and offered their help to check on the shuttle and they did without even me asking.
February 25, 2014
Rated 3 out of 5 by unimpressed1 ok and close to convention center
very average hotel - surprised by the layout of the room very awkward. room was clean but did not feel upscale for a Sheraton. Slightly disappointed overall. No room service per front desk although there were food trays in hall.
May 29, 2014
Rated 5 out of 5 by breath1 This Hotel is Great
Thank you for a Pleasant stay I can really not complaint all the staff at the Hotel was very helpful and supportive for the unmarked survey I cannot comment on but I am sure it is also very GOOD
June 5, 2014
Rated 1 out of 5 by PatrickVergult Bad customer treatment
Initialy I booked a room for 3 persons. The room I got at first was only for 2 and there was no space for a third bed.
Only after one hour of arguing with the very impolite hotel manager I got a convenient room for 3 persons. The worst customer treatment and customer service I ever experienced in a hotel
May 2, 2014
Rated 5 out of 5 by Tracy4 Your Staff is Exemplary
My son graduated from college and we hosted a celebration at The Sheraton. Your staff provided service that was absolutely outstanding and made our experience very memorable. From the Food and Beverage department to the Front Desk, the staff paid extreme attention to every detail. We couldn't have been more delighted and thank you for making this event very special!
May 27, 2012
Rated 4 out of 5 by OkieGal First timer =)
First visit to Denver at this hotel, I loved it and would surely return. The room was enormous and cozy. The staff are very helpful and polite, especially with the extra coffee I requested. About the only downside is, I chose the option to go GREEN, opt for the Starwood points, but have yet to receive them. The meeting rooms are spread out, had a time locating them.
October 1, 2012
Rated 5 out of 5 Thank you
Thank you for having us at your hotel a few weeks ago. The service was amazing and the room was beautiful. My only suggestions is that the club level rooms, in my opinion should have a refrigerator and our shower wasn't clean but other than that, the staff was amazing from start to finish. We plan on returning again for New Year's Eve and throughout the coming year.
December 18, 2012