Rated 2 out of 5 by weh8625 AC?
Travelled to Dallas for a business meeting downtown. Location is easy for walking or cab to downtown locations.
The problem is Dallas is about 100 in the summer. I was on the top floor (29) in a very nice suite, but it never got cold. In fact, the room had a motion activated thermostat that turned off the AC if you weren't moving. So I woke up at 5am to a hot room and had to wave my hand in front of the thermostat to turn on the AC.
August 1, 2013
Rated 4 out of 5 by Grant21151 Nice Stay
Went for AnimeFest laborday weekend. The staff was kind and understanding of the con-goers. The room was nice and comfortable.
The bed was comfortable. Pillows weren't anything special, weren't uncomfortable but not exactly comfortable either. The thermostat was a little weird but the room stayed at a good temperature.
The bathroom was clean and okay.
Overall: Good stay, no big complaints on staff or the room. Would stay here again.
September 6, 2012
Rated 5 out of 5 by DarlaDee Great Rooms and Service
The hotel was amazing! The interior and exterior were extremely clean. I was greeted as soon as my transportation arrived and the staff were always on hand to assist and inquire as to if assistance was needed. The restaurants are comfortable, food was great, and service was outstanding. The rooms were clean, comfortable, and private-no noise from the other rooms. I had a wonderful experience and would definitely recommend this hotel.
January 13, 2013
Rated 2 out of 5 by Disappointed Dallas Disappointment
From being put into a dirty room initially. Afterwards, I had to move and then each day the key to my new room was malfunctioned. I was inconvenienced to have to move then having to check the front desk thereafter was not satisfactory to me. In addition, this is the first time that I got no special recognition from a hotel for being a Starwood Preferred Guest. I was disappointed in my stay and will not recommend the hotel to anyone.
February 4, 2013
Rated 1 out of 5 by biztraveller Club Level Reservation Warning
My husband and I decided to treat ourselves on a recent visit and stay at Club Level. Didn't find out until we checked in that there was one Club Lounge, and it wasn't in the same tower as our room. We were told this -- and that the rooms in the Central Tower (where the lounge is) were nicer than the ones in the South Tower (where we were assigned). when we asked to switch (who wouldn't), we were told there wasn't availability....
June 10, 2013
Rated 4 out of 5 by Lucky Staff made a bad situation better
In Dallas on a business trip. Initial room was unclean with non working temp control and television. Call to front desk got immediate response with change of room including an upgrade. Suite was beautiful, unfortunately was not able to enjoy it as on second day of trip I became ill. Call to front desk got immediate response from security and ambulance call. Security stayed with me until the EMT's arrived and then secured the room.
May 18, 2013
Rated 1 out of 5 by Jeff74 Horrible Customer Service
A fire alarm began going off in our room around 2AM and continued for over 3 hrs. This alarm would sound every 15 min. In speaking to the front desk manager the next morning I was told that the alarm worked as it was supposed to and they would do nothing about it. I asked her not even a complimentary water and she said "no". I told her I own my business and would NEVER treat my customers with such disdain. She just smiled.
October 25, 2013
Rated 3 out of 5 by Kms11 The hotel is worth less than what you are paying to stay.
My experience at the Sheraton was not horrible by no means. The front desk greeted me by name and they have great facilities. What was disappointing was the fact that when I arrived the parking was full and there was not anyone to hep with where to park. When I got to my room I found that my pillow case was dirty the first and then didn't get changed the for second night. I could not enjoy a bath because the tub had a stain ( the newly remodeled room). The second night I was there I had to call house keeping to come change my sheets and no one was sent up. That same night I waited in the DRAFT to place a togo order and had to ask someone to wait on me. Once I got back to my room I then found out that my order was wrong and had to go back down to have it corrected. I know these are small things but to pay a hundred dollars a night or more I expect better.
March 5, 2012
Rated 2 out of 5 by marasw Disrespect from staff
Our tub drain was clogged after the first night, so we left the room to be cleaned with several inches of water in the tub...nothing was done about the tub. The tub was not cleaned and the drain was not fixed and when we returned to the room the same several inches of water was still there. We called guest services to have someone come fix the drain and two men came to fix it talking and LOUDLY complaining about their jobs the whole time. One of them even said "I don't even care if they fire me today" It was very inappropriate and made us extremely uncomfortable. I wanted to speak with their supervisors but felt unsafe doing so since these people clearly have access to my room and didn't care about the consequences of their actions. After that we just left our privacy door hanger up and did not have housekeeping come to our room for the rest of our stay.
September 6, 2012
Rated 3 out of 5 by Grrrrr Poor Room Service Experience
Ordered room services 2 nights and had issues both nights. First night was minor error, but second night it took 70 min for order to arrive, then it was incomplete and over cooked. No apologies were offered for any of this. After numerous stays, I can honestly say that this was not the first substandard experience; the room service experience is slow with inconsistent quality. No excuse for this at a hotel of this size.
November 1, 2013
Rated 3 out of 5 by Edna Dallas Sheraton
The bed was comfortable and the room was clean. The bathroom was cramped and the electric plug location unhandy. The room attendant accidentally picked up a gift bag with a card and gift and threw it away. The director of housekeeping was most apologetic and did give me complimentary breakfast for my stay. Breakfast was fantastic but dinner menu is very limited and expensive. The staff was very friendly. Yes I will stay again.
August 11, 2012
Rated 2 out of 5 by Jenny21 Poor customer service
The hotel double charged me for my room. I left a message and email with no return call. Finally a week after my initial message after leaving several, I called and finally was able to reach a live person. He was not apologetic. He just simply stated I would get my money back in 7-10 days. I don't feel I should have to wait when this was no fault of mine. Poor customer service. I will not be coming back.
December 5, 2013
Rated 2 out of 5 by Jackie27 This hotel dissapointed in many areas
The hotel is very nice inside and out. Attractive styling and very clean. The food is not great and very over priced. The service was non-existent at times and otherwise lackluster. All vending machines on each floor were broken. They actually looked vandalized. I asked for a 6am wake up call and the desk clerk said and enthusiastically, "all set!" Well, no call at 6am! Lucky I set the alarm clock. Not a pleasant experience.
February 8, 2013
Rated 4 out of 5 by Archimom Very good business hotel
I have stayed at the Sheraton Dallas Downtown before and find it to be great for business needs. Great location and services.
However, this time I found a few things that were wrong:
Phone in the room didn't work and never got fixed.
Valet was full one night and I had to park it across the street. Not bad, but not expected.
Pink 1950's toilet seat. The room was renovated, except for the left over pink toilet seat.
November 1, 2013
Rated 5 out of 5 by Always Frequent Guest
All of your staff from check-in to checking-out bend backwards to make the stay pleasant and meaningful. They are very helpful. The facility is bright and cheerful. It's clean. The beds are very comfortable making for a good night's sleep. The room service was outstanding - great food & service! The addition of the "Business Center" was a plus. I cannot say enough good about this hotel...it is GREAT! Highly recommend it!!!
August 13, 2012
Rated 3 out of 5 by lightbulb1 Air conditions are weak
we stayed at your hotel for 4-nights in the south tower, and the air condition was marginal at best. We call for maintenance to look at it, and they check it out, but was not able to recover the a/c. They brought us a box fan for our comfort. When checking out I was informed to request the north tower , or central tower, because they were newer buildings.My wife and I came home with are Alergy out of wack, very disturbing.
June 26, 2012
Rated 2 out of 5 by sara62 A little more improvement needed
waited over 30 minutes in line checking out to try and fix my bill, and it is still not correct. the lobby was overcrowed with high school kids trying to get their rooms (with all their luggage and items). the adults they were with were frustrated with the service. i was not happy having to pay for internet service. my room had some minor flaws, but was overall very comfortable. the parking structure needed to be cleaned.
April 12, 2013
Rated 2 out of 5 by sanderella Recent stay
The facilities were fine. The issue was with the room noise. We were on the Starwood Preferred floor and were away from the elevators but not the noise. We could hear the engine/motor of the elevators very loudly throughout our one night stay. We asked to move rooms but "none were available". When we complained about the noise at check out, we were instructed to write a review. Completely unsatisfactory treatment.
October 22, 2013
Rated 2 out of 5 by RPHS14 Disappointing conference
Upon arrival we were most impressed by the facilities. Unfortunately everything went downhill from there. Not all of our rooms were ready on time (we had a total of 8 rooms 26 guests) and we had to wait 4 additional hours to receive our last rooms. (arrive at 12:30 final room check in at 5:45) Rooms were adequate had some temperature issues that had to be fixed to make the room habitable. The Elevators were unacceptable with 3000+ people in attendance for the conference, we had to wait upwards of 10 mins for elevators at the best times and 30 during peak time. Stores and restaurants were closed at odd hours after we were told they would stay open later for our attendees. On the last day as the 26 people in my party were trying to pack up and prepare for our 4 pm departure, we were told by the morning manager that the hotel would NOT and CANNOT either allow us to hold one room for an extended time for luggage or provide a room for storage. It is my hope that our organization will break any contract we have with the Sheraton for future conventions and find a location more willing to work with its paying customers
February 24, 2014
Rated 3 out of 5 by Sandy1972 Nice Hotel....
Room was very nice but was totally disappointed in the fact that the wireless DID NOT work the whole time I was there in my room. I picked this hotel due to wireless capabilities and my conference was there. And other than the office party that was on the balcony down from my window until 1230 am - everything else was good. For the price there could also have been a mini fridg in the room. I had a Jr Suite and no fridg??
June 26, 2013
Rated 5 out of 5 by Jessica74 Accomodating Staff
My visit started out rough but thankfully Sheraton was there to make it better. Our flights were cancelled so we were not able to make the first night. They were wonderful about needing to cancel that particular night and allowed us to check in the following day, early even. From the girls at the front desk to our favorite employee of all, Ronald who took incredible care of us in the Club Room, our stay was wonderful!
September 16, 2013
Rated 2 out of 5 by asdfasdf Nothing special
The excellent gym could not make up for the poor quality of the room. We kept the blinds shut because the windows were old, dirty, and trammelled any view we could have had. We could hear fellow guest coughing, using the restroom, and smell cigarette smoke from people (employees?) smoking near the stairwell. Not a pleasant experience. But if you plan to exercise throughout your stay in Dallas, this is the place for you.
March 24, 2013
Rated 5 out of 5 by dlp13 Experts at handling large events
I've stayed at this hotel for a large annual event for many years, and the staff and facilities continue to meet or exceed expectations every year. This was the easiest year yet for quickly processing and moving people, and every staff member I met was cheerful, courteous and professional. The only thing that continues to be substandard is the low lighting in the guest rooms, especially the bathrooms.
November 25, 2013
Rated 5 out of 5 by FrankT19 great staff and eminities
To start off with at Check In. Carrie at the front desk was amazing. She made sure we knew what was available in the hotel for our needs and made sure that we had a great room with a wonderful view. Your Club room is fantastic. Gym and Pool area 'state of the art". Lobby restaurant breakfast very nice. Wait staff and management very friendly.Overall staff from concierge to housekeepers very friendly. Loved your hotel..
June 20, 2013
Rated 5 out of 5 by Dianne Good hotel, good location
I enjoyed my stay at your hotel in Dallas. The room was spacious and I enjoyed the ability to control the temperature myself. The beds were comfortable and maid service was good. I only had one negative experience. When returning to the hotel after dinner, my roommate had some leftovers in a box. She wanted to heat them up so she could eat them. She was told that there was a $20 fee for use of the microwave! Seriously?
March 25, 2013
Rated 3 out of 5 by veronica unfriendly receptionist
I booked 3 rooms. When we arrived to the registration desk , the receptionist was not very friendly , no personality whats so ever. She put us all on different floors, and in the smallest rooms that they must have. Once we brought it to her attention, we were upgraded and placed on the same floor next to each other. The parking garage card never worked, we were always holding up the line with people honking behind us.
April 29, 2013
Rated 5 out of 5 by Kegger74 This hotel goes above and beyond
I have been staying at this hotel 3 to 4 nights a month for the last several months while in Dallas on business. They have never let me down. If there is an issue of any kind, it was taken care of immediately. The associates at the front desk are always friendly. The rooms are very nice, very clean, and the ammenities are substantial. This is a great hotel and always my first choice when I come to Dallas for business.
October 24, 2012
Rated 2 out of 5 by Lea2013 VERY Unhappy customer
There was a huge mix up with payment on my room. I was there for business and the room was prepaid by my company, but registration did not have the information entered in their system, which caused a HUGE mix up. They required me to use my debit card, until things were straightened up with my company, which my company cleared up (again) the next day. Well, two days later the mix up was still not fixed on the hotels end and my bank charged me $210.00 in overdraft fees after the hotel charged me the full bill and my personal bills went through. When I spoke with front desk people (three different times)they were rude to me (all but a young lady named Stephanie, who compt me a food tab). This was a very stressfull situation, caused by the hotels error and little was done to fix it. Then, I found two huge roaches in the fitness center. That is disgusting to say the least.
April 11, 2013
Rated 4 out of 5 by Sean1095 food in restaurant was sub normai for dinner
The food in both the restaurants need to have more imagination on menu.
With all the attention with the media ( Restaurant shows etc ) today , you should re think your menus and on how they are prepared in comparison to the first cost of each entree .
The salad in the Draft came out of a bag for $8.00 ...Amazing.
thank you for listening
January 20, 2014
Rated 3 out of 5 by Greg80 Great stay, terrible follow-up.
Stay was great, concierge was always incredibly helpful, only gripe is they could be upfront about the daily parking rate. 3 stars go to the poor follow-up. Two charges appeared on my CC after check-out. Despite numerous attempts to contact the billing dept., no one ever answered and I was never called back. I will make one more attempt to get in touch with someone before I leave it in the hands of my CC to resolve.
October 25, 2012