Rated 3 out of 5 by Crystabelle Good & Bad
All the staff we came in contact with were great. Couldn't be more pleased with the service. However, the room was definitely lacking. I spent extra money to get us a suite which I assumed would be top condition but was disappointed. First, several of the outlets didn't function. In particular, the one the coffee pot was by & supposed to plug in to. And one of the outlets near one of the beds. That was pretty annoying. We ended up brewing the coffee from on outlet near the floor. Then, the sitting/living area smelled very stuffy & moldy. We ended up closing the door to that room. I'm usually so pleased with Starwood properties but not this time. The location is great & the staff excellent but this room was definitely below Starwood standards. I took a friend there for a special get-away treat & ended up feeling pretty embarrassed. Oh, there was also toilet paper in the toilet when we arrived. Kinda gross.
June 4, 2013
Rated 5 out of 5 by Angel4 Great stay, excellant staff and location!!
Had a very enjoyable stay in this downtown hotel, a great Starwood property. The staff is friendly and very helpful, and my room was quiet and comfortable.
I had a misplaced personal item retrieved by a very attentive and concerned front desk attendant, and the bar staff in the lobby bar is just outstanding!
There are many good hotels in the downtown Dallas area...this is my choice.
September 23, 2012
Rated 2 out of 5 by Chicago37 Your Hotel rooms need to be more Fresh & Clean!
Im an SPG member and I usually like your hotels but this room was not up to par!
The duvet cover was very dirty as well as the shower certian. The room was very small for my liking and the doors, I could hardly sleep because your doors are so heavy when they shut they kept waking me up.
October 13, 2013
Rated 4 out of 5 by VinoGurl Overall Pretty Good
Staff was very good at check in. Hotel was very organized with handling the Ambit Convention attendees. Servers in the Draft were great, especially Jose, Justin and Matthew. The only down side was the service in the restaurant. For breakfast the order was wrong and for dinner it took an hour for food to be served and it was not busy.
September 17, 2013
Rated 4 out of 5 by See7 Recent stay
Great hotel, but without wifi not good for business travelers.
November 17, 2013
Rated 3 out of 5 by Heather766 Hotel was wonderful BUT...
I was staying here for a business trip, and I absolutely could NOT connect to the internet from my room. This meant I could not get any after-hours work done.
I also could not get my cell phone to send/receive text messages OR get inbound/outbound calls.
If this is not a necessity for you, then I highly recommend this hotel, but the lack of connectivity for me was a huge minus.
January 21, 2013
Rated 3 out of 5 by JDHAZLE Disappointed
At check in, and check out, the SPG desk was not staffed. Had to wait in line both ways. I was not offered a room on an SPG floor, but was given a room on a higher floor as requested. Room was very small. When the pull out desk was extended, you basically couldn't walk across the room. The sports bar was better than expected and a great location for accessing downtown Dallas...
May 28, 2012
Rated 3 out of 5 by SkiSPG Average rooms, great location
As a platinum member, I was upgraded to the "executive suite," which was an awkwardly-designed extra room with a sofa, TV, and phone (the TV and phone did not work). The room seemed like a neglected afterthought.
At checkout time, I called for the bellman at 3:52 pm and, after 3 more calls to check on the status, the bellman finally arrived at 4:33. Completely unacceptable.
December 3, 2012
Rated 4 out of 5 by TetePrata COMFORTABLE EXECUTIVE SUITE / GREAT CONCIERGE STAFF
It's a very big and busy hotel. We stayed in an executive suite that was really comfortable in the North Tower. The hotel is close to DART line and from there you can go to lots of places around the town.
It was THE BEST CONCIERGE STAFF I 've already met. They have maps, information about reataurants in walking distance, information about how to go to North Plaza Mall, etc.
March 25, 2013
Rated 2 out of 5 by OneTraveller Ok for a short discounted rate stay
Even though there were many staffers who really tried, it wasn't enough to overcome the issues of a very moldy and musty room, the incomplete and seemingly lazy approach from housekeeping, and the absolutely rude and horrid staff at DRAFTS restaurant in the lobby, the 1980's outdated and worn decor.
I made my reservations 10 months in advance, as this trip happened to be over my anniversary and I was bringing my wife. When I called a month prior to confirm and see about some wine or a fruit basket, where to have dinner out, ext... I was promised from someone they would call me with information. 5 emails from me and 3 from my assistant and still the information wasn't sent with apologies in reply. All I wanted was where to eat and what did they have for me to surprise my wife in room.
the day of the trip I called the hotel and that person (a food and beverage supervisor) was no longer there! No record of them.
October 3, 2012
Rated 3 out of 5 by ZeeeO This Hotel Was Less Than Expected
My expectation for this hotel was not met, it was unbelieveable that there was no microwave or a refrigerator in the room, I was told that i will have to pay if I need microwave or a refrigerator in my room, also myself and my family were very dissappointed that there was no free breakfast, which is a normal thing in a less expensive hotel.
September 1, 2013
Rated 4 out of 5 by Mary Great amenities
We loved our room and your registration and concierge staff were wonderful; we were really excited about the $5 coupons for your green program, however it didn't seem to work; we put out the card before 2am 3 nights and got one coupon, one of the other nights we were expecting a cleaning and filling of towels, etc. we didn't get it. Should make sure and underpromise here
February 22, 2013
Rated 5 out of 5 by Games Refrigerator needed
Refrigerators should be in the rooms. While staying at a conference you need snacks, water or have leftovers from going out to dinner.
There's no place in room to store these items.
November 1, 2013
Rated 1 out of 5 by chris50 BAD
This whole week-end, I went was bad.. Celebrating my wife’s B-Day
When I 1st arrive .I had to unload my entire luggage, the valet was bad, and Valet would not answer the phone when needed.
To leave...The soda vending machines, on about 3 floors …did not work, took my money,. When I wanted to leave the phone, did not work at all...would not recommend...if want service
February 26, 2013
Rated 5 out of 5 by BridesMom Clean, Friendly, and Very Accommodating
My daughter's wedding and reception were at this hotel, and we could not have been more pleased. The hotel was very clean, the food was great especially the breakfast buffet, and the staff was friendly and very accommodating. We had many out-of--town guests who stayed there as well, and there were no major glitches. We would definitely recommend this hotel to others.
April 3, 2012
Rated 2 out of 5 by disappointedindallas room temperature, sink noise
The temperature was 68 in the room. I shut off the AC, had the engineer check the temperature, and move the cover from bed 2 to my bed. I set the temperature at 85 but it never warmed. When I used the sink, the clanging afterward could only be stopped by rerunning water.
and a minor point: throw away plastic glasses? Not reflective of a convention hotel.
July 18, 2013
Rated 2 out of 5 by Engineer1 This is a great third class hotel.
My wife and I have traveled all over the world and have stayed at first class hotels and you have to pay for them. In Dallas at the ASHRAE meeting I paid for a second class room and got a third class hotel with broken down fixtures and noise. The room was never cleaned until evening or we grabed someone. If my wife did not object to moving, I would have checked out.
January 31, 2013
Rated 3 out of 5 by JerseyGuy Bumpy at first
At first, I was booked into a dirty room. When I advised the front desk, no apologies provided, she just put me into another less desirable room. I had to complain to her manager and they made good on the situation with a nice upgraded room for the probelms I was faced with. As a long standing SPG member, I still had to move rooms 3 times which should never happen.
August 16, 2012
Rated 4 out of 5 by Sean4117 The Bright Side of the Road
The area around the hotel isn't exactly an entertainment mecca, which is why the amenities of the hotel, with a great bar scene at Draft and the SPG Lounge on the 27th floor was a real asset to my stay. The concierge desk was very helpful for finding restaurants and bars in the nearby neighborhoods. Check out the Deep Ellum neighborhood with its cool and raw vibe.
March 23, 2013
Rated 3 out of 5 by blue13 Short staffed
This hotel needs staff improvement. Being located in a conference city with many conferences going on at the same time, there were few staff members checking in guests or tending to guest needs.. The housekeeping is either not informed , not trained or incompetent because we had to ask for towels and water daily even though we left tips and notes.
August 4, 2013
Rated 4 out of 5 by George10 NO Hot water
Stayed in Dallas downtown property, There was NO hot water in the bathroom lavatory though there was hot water in the bathtub. How is that possible?
November 4, 2013
Rated 5 out of 5 by Matt Absolutely Wonderful
I had the most amazing time. My stay was very comfortable. The staff were excellent. They were all very nice and went out of their way to make me feel welcome, comfortable, and most of all...completely happy with my experience there. The only thing I can complain about is that there was no spa as advertised on the interactive "you are here" menu in the hallways.
April 8, 2013
Rated 3 out of 5 by vatraveller Overall, just ok
This was my first time staying in the Sheraton Dallas and I was travelling for business. Overall, my stay was ok. The sheets on the bed were rather itchy and not very comfortable. The day I was checking out, there was no hot water in the room. Its possible this was due to the construction in the area. Otherwise, the stay was great and the staff was very helpful.
March 11, 2013
Rated 2 out of 5 by Topcat The beds were comfortable
Had trouble calling room service, came in room made bed did not clean anything left dirty rags in bathtub only left towels, tv only got maybe 10 channels. had a phone call on my bill did not make. Several people we say also complained food service first night horrible. Overall would have not even should have pd price for this hotel. Will not recommend to anyone.
March 4, 2013
Rated 2 out of 5 by Mary20 Rooms
The rooms were small and outdated. The rugs were in need of vacuuming as there was old food and dirt in my room. The mirrored sliding closet door was broken and off track.
October 31, 2013
Rated 3 out of 5 by EMZ5 Bed Linens
The hotel is a great place for Dallas travelers. This stay specifically I was not impressed by the cleanliness of the bed. The sheets smelled as if they were left in the washer too long and there were multiple stains on the comforter and pillow cases. This was a surprising find for the Sheraton Dallas.
September 19, 2013
Rated 5 out of 5 by AJones Starwood Conference
Fantastic hotel. Giorgio has a great Banquet team. Beautiful facility.
November 10, 2013
Rated 1 out of 5 by JCUE Hotel Needs Improvements
Attending with a large corporate team, the hotel was not set up to effeciently handle check in (long lines), heating units in rooms were not functioning and the engineering staff did a poor job of taking care of the situation. The food for the meetings was the worst I have ever experienced. Fitness center equipment not working properly. Terrible experience.
February 15, 2013
Rated 2 out of 5 by Kitkat22 Not impressive for Platinum Amenities
No upgrade. Wasn't even put on a club level. Club lounge had no bottled water or diet coke. Breakfast was not impressive compared to club lounges at other Sheratons
October 30, 2013
Rated 2 out of 5 by ALREP WAITING AFTER 3
I arrived at 3:00 for check in and had reserved 2 rooms with two queen beds. My rooms were not ready and I was asked to have a seat and check back in 30 minutes. I checked back in and the room still wasn't ready when I asked how long it would be she could not give me a time frame. Very rude person and then to top it off I had both rooms on different floors.
November 14, 2012