Rated 5 out of 5 by SRMohawk Sweet Old HIgh-Rise Hotel
I actually didn't anticipate needing a room for the night that I ended up staying here. But when I realized I would, I called my wife back home and asked her to quickly look online for rates in the downtown Dallas area. Then when she called back to go over it all with me, I chose the old Sheraton. However, she botched making the reservation, booking me at another Sheraton location instead. So when I walked in and was told there was nothing attached to my name, I got back on the phone with my wife and tried in vain to straighten it all out. Nonetheless, a charming, exceedingly patient front desk woman named 'Karissa' ultimately figured out what was going on and ironed it all out. She even upgraded me at the last minute! I couldn't believe that one! From there, I went upstairs to my assigned room, relishing how large it was, how spotlessly clean it was, how comfortable the bed was, how quiet it was, and that remarkable view -- yes, this hotel goes way up!!! Of course, because I was stressed and had a terrible headache, I couldn't fall asleep until around 2:30 AM. But when I subsequently woke up at around 7:30 AM, I felt like I'd slept for 10 hours!!! And not having anything on my schedule until late that morning, I just laid there in bed and made phone calls to friends while I gazed out the window. At length, I got up and got in the shower, taking what is colloquially referred to in the military as a 'Hollywood shower'. And finally, when I checked out, I left filled with contentment and thinking; "I've gotta bring my wife here just to get escape!"
October 24, 2013
Rated 5 out of 5 by tgar13 'Outstanding Hotel
Every time our school district travels to Dallas for the Texas FFA Convention we select your hotel because of the quality of service and professional staff! Your hotel has always been recommended to other school districts and find out it was the correct choice. As long as the convention goes back to Dallas we will always stay at your hotel.
July 14, 2013
Rated 3 out of 5 by deedle Nickel and diming was more like mega dollar-ing
I have to say the good things first, that for the most part the staff was very responsive and helpful, especially the concierge services. but the amount of extra and hidden fees frankly flabbergasted me, from the outrageous main restaurant prices to the extra fees for room service, $2 fee added on for to go orders from the restaurant, the miniscule ( and I mean needed a magnifying glass) price on the room bottled water, to the "green" rebate dollars being invalid in the bar and gift shop. I had two days of the "green" no maid service, althouh I did not opt in to it, and upon checkin specifically discussed with the desk staff that I did want housekeeping service. internet access fees were outrageous for room use, and it was difficult to access the free lobby connections ( although staff was very helpful with that) Cab summons were great. My room, upon arrival, had and sustained orange mildew on the shower tiles, and I found hairpns and a child's rattle on the floor by the bed.
August 16, 2013
Rated 3 out of 5 by vatraveller Overall, just ok
This was my first time staying in the Sheraton Dallas and I was travelling for business. Overall, my stay was ok. The sheets on the bed were rather itchy and not very comfortable. The day I was checking out, there was no hot water in the room. Its possible this was due to the construction in the area. Otherwise, the stay was great and the staff was very helpful.
March 11, 2013
Rated 2 out of 5 by Topcat The beds were comfortable
Had trouble calling room service, came in room made bed did not clean anything left dirty rags in bathtub only left towels, tv only got maybe 10 channels. had a phone call on my bill did not make. Several people we say also complained food service first night horrible. Overall would have not even should have pd price for this hotel. Will not recommend to anyone.
March 4, 2013
Rated 5 out of 5 by BR123 Great amenities!
Excellent Sports Bar, Fitness Facilities, and property
October 9, 2013
Rated 3 out of 5 by littlefinn Nice hotel but....
There were roaches in the lobby and in the meeting halls where my business conference was held. Also, the water pressure in the shower is awful!!
September 30, 2013
Rated 1 out of 5 by JCUE Hotel Needs Improvements
Attending with a large corporate team, the hotel was not set up to effeciently handle check in (long lines), heating units in rooms were not functioning and the engineering staff did a poor job of taking care of the situation. The food for the meetings was the worst I have ever experienced. Fitness center equipment not working properly. Terrible experience.
February 15, 2013
Rated 5 out of 5 by brokenhearted1001 check in
when I arrived at hotel only one person was working check in and there was a long line waiting to check in. Finally more arrived and was able to get my key to my room but other than that your hotel was top notch thank you
September 16, 2013
Rated 2 out of 5 by ALREP WAITING AFTER 3
I arrived at 3:00 for check in and had reserved 2 rooms with two queen beds. My rooms were not ready and I was asked to have a seat and check back in 30 minutes. I checked back in and the room still wasn't ready when I asked how long it would be she could not give me a time frame. Very rude person and then to top it off I had both rooms on different floors.
November 14, 2012
Rated 4 out of 5 by JPtexas Lovely Hotel, Cramped Bathroom
Hotel public spaces are lovely and staff was very helpful. They did a great job managing the crowds during Margarits Ball stay.
We stayed in a standard king bed room. The bathroom was the smallest I've ever seen in a hotel. Only 1 person can fit in the bathroom at a time. Rates are high and should include free wifi and refrigerator. Hotel charges for both.
November 23, 2011
Rated 4 out of 5 by Carberrie Some Pros, Some Cons
This is a very large hotel with 3 buildings. Here are the pros:
(1) The hotel staff is very friendly and eager to help. This is great!
(2) The fitness center is large and even better than my gym at home!
Here are the cons:
(1) The executive lounge has helpful and friendly staff but the hotel is cheap on the food. For breakfast they serve no hot food, no eggs even.
(2) They have crickets, most of which are dead, but they don't remove the dead bugs fast enough.
(3) I got a small package sent to me, and the hotel demanded I pay more to receive the package than was paid to have the package sent to me. They claim that it is a service fee... But where's the service? They neither deliver the package to my room nor inform me the package arrived. I had to call repeatedly to see if it arrived and then pay to go down and pick it up myself. Sheraton Dallas, you really shouldn't be stooping so low to add nuissance charges to your customers!
July 16, 2012
Rated 4 out of 5 by nelson100 The Club
I felt cheated because I selected this hotel because of the Club and to my surprise - Even though I booked and pre- paid for a club level room, they didn't open it that night because of low occupancy. I was celebrating my anniversary had a limited budget and the idea of enjoying drinks and snacks as well as breakfast was perfect. This was a big deal to me.
November 24, 2012
Rated 2 out of 5 by Shannon1010 Disappointed
When I made the reservations at the Sheraton I thought I would only be recieving the best. (especially with the price) Upon walking into our I used the restroom and when I pulled on the toilet paper the toilet paper holder broke off the wall, almost as if it was previously broken and just set back on there. I reserved a room with a crib and it was not there upon arrivial I had to ask for the crib then wait for 30 min for the crib then once it arrived I had to ask for a sheet. I then noticed there was no fridge in the room and I had to call down for one since I am a nursing mother and then had to wait another 40 min for a fridge. The next morning we decided to have breakfast at the hotel, when we walked in I asked for a high chair it took the staff so long to fetch a highchair I had to stand while holding my baby and eat my breakfast because still no highchair had arrived. I would say I would not stay here again I was diappointed.
January 21, 2013
Rated 4 out of 5 by Danimarie19 business/weekend stay
Easy to get to, right off highway downtown. Parking is convenient but pricey at $21 per night for self park. Main restaurant is also pricey..ie. $16-$20 for an egg/meat breakfast that isnt room service is a bit much.
AWESOME FITNESS AREA...like going to a small gym, lots of options..by far my favorite feature although the beds were super comfortable also.
November 14, 2012
Rated 2 out of 5 by Poppie Poor phone service+
Phone system was out in my room, called 4 times on 02/26 but no one helped. Called 02.27 someone came and fixed it and then it went out again and never worked. I was on the 18th floor, my cell phone reception was not good so I was basically without help if an emergency had arised. Poor service.. Also breakfast buffet was substandard with limited choices.
March 2, 2013
Rated 5 out of 5 by Warmom30 The hotel truly catered my requests
My daughter and I took a holiday mother/daughter trip and I actually booked the room at the last minute. I requested that we got a room with a view and they were able to fulfill my request. The room was larger than we expected, we felt as if we were in a business class suite. I would most definitely recommend this hotel to anyone travelling to Dallas, Tx!
September 6, 2012
Rated 5 out of 5 by FDK1 Good for weary business person
The hotel provided a respite from long days of business meeting.
October 7, 2013
Rated 3 out of 5 by Cece35 Always stay at this hotel but....
When I travel to Dallas, my first choice is this hotel. I have stayed here on numerous occasion. However, this trip was a little disappointing. My executive suite a/c was working properly, toilet handle broke, and food was found on the floor. Due to the a/c working off and on, I contacted a cold...:-( Needlesstosay, I would still choose this hotel again.
July 29, 2012
Rated 1 out of 5 by Roxy Poor Staff
I had to wait 15 minutes for the concierge to stop flirting with 2 men and talking about which bar to go to. Could not find a luggage rack for 20 minutes. They brought the rack up to the room 20 minutes later. The morning we were leaving it took them 35 minutes to get a luggage rack to our room. The hallway to our room smelt bad. Very unfriendly staff!!
February 25, 2013
Rated 3 out of 5 by GWright Need food and snack options
Everything was fine, but for the type meetings we had at your venue it would have been more advantages to have food options during the evening hours or at least snack options. We checked even for vending machines and only found drinks. A store or an after hour food service at a "reasonable" fee would have been used if made available.
July 2, 2013
Rated 4 out of 5 by dewdadszzzzzz Conference
The hotel side of the conference was good. Everyone was willing to help, However, I would never recommend anyone to have a conference here. The food was not watched by hotel staff. We had to wait in a line for 20 mins while they replaced items that were cold when they switched them out. I was very dissappointed in the way the staff handled them selves.
July 18, 2012
Rated 4 out of 5 by BAZ24 Hotel Conference has nice features
Our AAFP conference was very enjoyable with excellent facilities and food. Your health spa is very nice as well.
October 1, 2013
Rated 2 out of 5 by Stephen Needs updating; poor service.
The room is tired and needs updating. AC grille warped and doesn't fit right. Windows old, corroded, and in serious need of a window washing. Made having the curtains open depressing.
Worse was lack of housekeeping attention to details. Didn't replace sugar for coffee, drinking cups (at this price there really should be glasses in the room) etc.
April 28, 2013
Rated 4 out of 5 by trackshoes Agree: Club Lounge Staff are Excellent
I have never been in any club lounge (competing chans) where i felt so welcome and so well served. It made the food taste even better. I was there both on weekdays and weekend. Both staff were excellent. Gold service at the front desk was very kind and courteous well. Restaurant food (lunch and dinner) very good, with a great wine and beer selection.
May 8, 2012
Rated 2 out of 5 by blue13 staffing
This hotel definitely needs more front desk staffing and a better door key system. Our keys needed to be redone everyday. Waiting in the long lines was a waste of time and frustrating. Also with 4 in the room one would think the housekeeping would put in extra towels and cups. No. had to constantly ask. We did leave daily tips and still poor service.
August 15, 2012
Rated 5 out of 5 by Denise00 Great location
Great location close to the stadium
October 8, 2013
Rated 4 out of 5 by LindaCA Overall a very good experience. Would recommend.
Great location and great view. There were a few maintenance issues that seemed obvious and easy to fix. (one of the 35th floor elevator button panel needed to be re-screwed in).
The towels situation was weird - sometimes we'd get two face towels, other times there were none. Plenty of good Starbucks coffee for the coffee maker for the room.. Yummy!
January 21, 2013
Rated 5 out of 5 by Ingerh Staff more than made up for wrong room
My colleague and I were put in the wrong rooms (old tower, not club level). Whitney took very well care of us, offered to move us, which we turned down (inconvenient) but made it up to us with personal messages and wine etc in our rooms. That's what keeps me coming back to SPG.
August 23, 2013
Rated 3 out of 5 by YvesMM Lost in the crowd
The location is decent. The staff at the front desk seemed to be auditioning for a leading role in the remake of the movie "clueless". Though upgrades were available, I had to ask twice to get one. I had two rooms but only offered club lounge access for one in spite of platinum status. At this hotel, Starwood participation level did not carry much weight. Accommodations, however, were very comfortable. Please note that the suites (at least the one that I had) rather dark due to no windows in the living room area.
DO NOT USE VALET parking. They caused me to be late to meetings twice. After calling ahead, 30 minutes wait in the first day and 47 minutes late on the second day. Could not find a supervisor at the valet and hotel staff refers you to valet department as this feature is outsourced. Ironically, on one occasion, my car was parked directly across the street at the lower level. I could see the car from the hotel but couldn't get sow one to give me the keys so I could retrieve it myself. Hotel staff offered a one way taxi to my destination failing to acknowledge that I may want to come back to the hotel. Only after refusing to pay for this horrific service did the hotel manager offer to remove from my folio.
There are other hotels in the area that are more responsive and recommend one of those. The highlight were the attendants in the club lounge. They were personable, accommodating, and friendly. I can only assume they were on loan from another hotel or stayed awake during the service part of customer service training.
October 21, 2013