Sheraton New Orleans Hotel

  • 500 Canal Street
  • Nueva Orleáns,
  • Louisiana
  • 70130
  • Estados Unidos
  • Mapa

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Rated 3.8 out of 5 by 662 reviewers.
Rated 5 out of 5 by This hotel is a "green" For those of you who are "green", this hotel offers "green" options and if you are an SPG member, you get rewarded!! Upon checking in, we were given the option of maid service every day (new sheets, towels, products, etc.) or going "green" We chose to go "green" and received 1,000 SPG points for doing so along with a $5 hotel voucher for each day. We could always get extra towels, coffee, etc if we needed them, which we didn't. We gave up new sheets and thus saved on water, detergent, electric, gas, etc. which is great for the planet, and we were then rewarded for doing it!! Great idea SPG!! Besides this, the hotel is in a great location, has a huge, bright, Lobby bar, hotel computers have great connectivity, there's a Starbucks right in the Lobby that opens at 5:30 a.m. and the staff, everyone of them, were nice and helpful!! Would definitely recommend and would stay there again and again!! August 6, 2013
Rated 5 out of 5 by Beautiful hotel/ remodeled Friendly staff and service (Rosa from banquets was very personable and welcoming) Beautiful presentation for our banquet event. April 3, 2014
Rated 3 out of 5 by this hotel needs a lot of work when I got to the hotel my bedside light switch was broken. I called two times a day for 3 days with no results. I finally called a manager and got it fixed I ordered a glass of wine in the bar. it came in a dirty glass. I sent it back and then watched the bartender pour the wine from the dirty glass to a clean one and sent it back to me February 12, 2014
Rated 5 out of 5 by Best proixmity to everything This hotel located on Canal Street was close to everything! You can walk to some of the best eating places or ride the Trolley if you choose. I'll definitely will be coming back to this location. Freindly, clean and comfy! March 21, 2014
Rated 4 out of 5 by Stunning view and perfect location I was in NOLA for a conference hosted at the Sheraton. The view looking over the river, with cruise ships and barges, the well lit bridge, and a beautiful dawn was stunning. Great location for walking, shopping, and dinning between the French quarter and the garden district. Great bed, and pillows. With friendly staff. Comfortable conference room with wifi. I'd go back again. December 17, 2013
Rated 5 out of 5 by great hotel Great check in great beds and pillows April 8, 2014
Rated 4 out of 5 by Great location, great value We enjoyed our quick trip to NOLA. I've stayed at other hotels on Canal Street, and the Sheraton is a pretty nice place to stay, way better than average. I like the Starbucks coffee in the room (they have a shop downstairs), even though our coffeemaker didn't work well. We didn't receive any new coffee packets on the second day, nor did we receive any shampoo. However, we did on the third day. The beds were comfortable and the sheets were nice. We didn't spend a lot of time in our room. Our neighbors made too much noise for about half an hour around 3:30am, but that's not the hotel's fault (we could have gotten mad at them but didn't want to ruin their fun). I guess you have to expect that in NOLA. Overall, our hotel stay was nice. The bellmen are extremely efficient! Oh, pretty nice view (between other hotels) our room looking onto the Mississippi River, and close to the French Quarter, cable cars, etc. November 4, 2013
Rated 2 out of 5 by LOUD Hello! I booked rooms for my parents and also my family this past Saturday (11/30) in New Orleans. It happened to be the same day as the Bayou Classic. There was non stop screaming the entire night. We were on the 18th floor and had 2 small kids with us who were terrified. I love the Sheraton, but felt like nothing was being done to keep order in the hotel during this night. December 2, 2013
Rated 2 out of 5 by This hotel was really nice but ... Sheraton on Canal Street in New Orleans was very nice and bed was extremely comfortable but there was no hot water in the morning. They said it was a city wide problem but the city does not supply "hot" water. That was very annoying. Also found out the a/c is on a motion detector so during the night was quite warm in room since there was no motion during the night. December 22, 2013
Rated 1 out of 5 by Horrible experience.. Room was located next to elevators so did not get ANY sleep until staff could finally move us and the new room was 5 times smaller! Maid service knocked on doors and were loud with each other outside of our room early in the morning - so much that it woke us both up. Terrible experience for $300 plus per night! February 18, 2014
Rated 1 out of 5 by Great Location This hotel has one of the best club rooms that we have experienced April 4, 2014
Rated 4 out of 5 by No Self Parking Had I known that there was only valet and no self-parking, I would have chosen a different hotel. At 43.00, a day, plus tip, it became quite expensive at check-out time. The breakfast was a disappointment, it was expensive and tasted like packaged food. I asked a local and found a few other breakfast places, that tasted way better and less than 50.00, what I spent at the hotel. August 20, 2013
Rated 4 out of 5 by Surprised! I was very surprised and elated with the awesome customer service that I and other guest received! That alone would make me come back! The room was clean and smoke free! March 25, 2014
Rated 5 out of 5 by This hotel has great hospitality From the time we drove up to the time we got back in the car the attendants, check in personnel, the ladies who cleaned our room and restaurant waitresses exemplified the greatest hospitality you will ever experience. Everyone made our stay the most enjoyable experience. Everyone made sure our needs were met and made is feel like we were at home. Nice Job! January 4, 2014
Rated 1 out of 5 by Disappointed Guest No fridge in room; very minimal hot water during shower; charged higher room rate at check-out than rate quoted at reservation March 28, 2014
Rated 3 out of 5 by 1st Timer This was my 1st visit to NOLA. I had a great tiem touring the city. The hotel, overall, is nice. However, their idea of "going green" means that no one comes to your room AT ALL. So, your trash collects, & no one comes to clean your bathtub. I don't mind using the same towels durign my stay, but I figured the least they could do was have someone come to remove the trash. June 17, 2013
Rated 4 out of 5 by Water The water in the shower was very hard to adjust and ther was not much pressure April 1, 2014
Rated 4 out of 5 by AAUW Convention stay at hotel While the accomodations were fine and the staff was friendly, I did not receive any special consideration as an SPG member, perhaps because of the size of the group. My main complaint overall is the food. Again, meals for conventions with large groups are not necessarily typical of the restaurant quality; however, the meals served to our group were not of good quality. June 13, 2013
Rated 4 out of 5 by New Year's Eve Stay Hotel was great. NIce view of river walk could see all the fire works from our room. The only compliant I have is the maids didn't replenish everything in the room. I had to ask for extra cups, sugar, cream. They didn't add new shampoo, conditioner, or lotion. They didn't give us a fresh bath mat. They just missed some of the things you expect. January 4, 2014
Rated 5 out of 5 by Great stay! We really enjoyed our stay. We had a beautiful view of the French Quarters. My only problem was our room was right next to the elevator and we heard it go up and down all night. Our room number was 3413. But overall a great stay. March 10, 2014
Rated 2 out of 5 by Check In We arrived at 3:15 since the hotel had a 3:00 check in time. After prepaying over $1,000.00 for our reservations, we were not given a room until 5:30. This was only after repeated discussions with the front desk explaining we had 6:00 restaurant reservations with clients and my wife needed to change clothes. Not a very pleasant experience. January 5, 2014
Rated 5 out of 5 by This Hotel is the Best ! The location is terrific and the Staff was extraordinary in everyway ! The food was terrific and the banquet location was perfect. March 25, 2014
Rated 4 out of 5 by This hotel has good features Good location. Staff very helpful. Retrieving vehicle from valet parking was easy and convenient. The room was comfy. The cleaning was not what I expected. The bathroom floors were not cleaned on a daily basis and after 2 days of not receiving a new ice bag, I found housekeeping staff in the hall and got a couple of them so I know that the bucket wasn't cleaned. September 5, 2013
Rated 4 out of 5 by Very good hotel for business meeting. Not hard to get to. Valet parking was quick. Only reason I do not give the Sheraton a 5 star is I had no hot water my last day there. This was reported but no one even offered to apologize much less think to give me something for my inconvience. I would expect this in a third world country but not in New Orleans aned at the Sheraton. November 13, 2013
Rated 5 out of 5 by Another Great Experience for our Group We have been having our Annual Meeting at the Sheraton New Orleans for several years and we keep coming back because of the excellent service by your meeting and sales department and the main front line staff who remember us year after year and never fail to meet and exceed our expectations! Great job making us feel like our group business truly matters to you. August 7, 2013
Rated 5 out of 5 by Perfect Stay Hotel is huge. They were able to meet my needs. I got locked out of my room. They were there within minutes to help me. Stayed for the marathon and was blocks from the start line. Was real nice to have a late checkout afterwards, because I was able to shower and then check out. Would stay here again for sure! February 3, 2014
Rated 5 out of 5 by Great night's sleep The beds at the Sheraton really are amazing. I slept so well I wanted to take my bed home. Staff was courteous, pleasant and helpful. I can't wait to return. March 19, 2014
Rated 5 out of 5 by Staff The staff was so friendly and made me feel special. They recommended a place to eat (Palace Cafe) and it was marvelous. The room was comfy and it was a nice way to end my cruise before heading home. March 12, 2014
Rated 5 out of 5 by Once Again A great location and a great staff make for a great experience. Thanks! March 27, 2014
Rated 2 out of 5 by Very disappointed! Though we we warned that the room, near the elevators, would be noisy we didn't think that on the 25th floor the street noise would penetrate the windows. Lack of soundproofing is an issue. The room set up was nice and comfortable, but a lot more attention needs to go into cleaning and maintenance. Carpet edges and under the bed dusty/dirty (yes I dropped a pen and found it disgusting to put my hand under there). The bathtub too wasn't the cleanest. Nice from far, but far from nice. And lastly, we signed up to 'go green' and were told no one would be coming into our room. The day before check out, there was a very gentle knock that I barely heard and someone starts to walk in. Being that this was also a hearing impaired-friendly room, the bell system should have been used when the door was not immediately answered. If I had been deaf or hard of hearing, I could have been very surprised to say the least. Staff training here is suggested. September 15, 2013
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