Rated 4 out of 5 by Workingtourist7 Stunning view and perfect location
I was in NOLA for a conference hosted at the Sheraton. The view looking over the river, with cruise ships and barges, the well lit bridge, and a beautiful dawn was stunning. Great location for walking, shopping, and dinning between the French quarter and the garden district. Great bed, and pillows. With friendly staff. Comfortable conference room with wifi. I'd go back again.
December 17, 2013
Rated 3 out of 5 by Josh09 Food and rooms were par at best.
Upon checkin I entered my room to find it had not been cleaned from the previous occupant. I was changed to another room, no questions asked. This room met expectations. During a lunch function catered by the hotel, the chicken breast varied in size. While 2 people at our table had about a 3-4 oz, another was clearly 6 oz or greater. This portion size was the only issue.
January 16, 2014
Rated 4 out of 5 by Lattes No Self Parking
Had I known that there was only valet and no self-parking, I would have chosen a different hotel. At 43.00, a day, plus tip, it became quite expensive at check-out time. The breakfast was a disappointment, it was expensive and tasted like packaged food. I asked a local and found a few other breakfast places, that tasted way better and less than 50.00, what I spent at the hotel.
August 20, 2013
Rated 2 out of 5 by Jill426 LOUD
Hello! I booked rooms for my parents and also my family this past Saturday (11/30) in New Orleans. It happened to be the same day as the Bayou Classic. There was non stop screaming the entire night. We were on the 18th floor and had 2 small kids with us who were terrified. I love the Sheraton, but felt like nothing was being done to keep order in the hotel during this night.
December 2, 2013
Rated 4 out of 5 by Robert10810 Business stay
The room was nice and comfortable. I had plenty of room to do my work after the conferences. There was quite a bit of outside noise and the windows were dirty preventing us from enjoying our view. Overall it was a pleasant stay though.
May 5, 2014
Rated 4 out of 5 by SPG851 Great Location
This hotel has a great location on canal street. It is close to all activities as well its not in the main party area of the city thus its quieter at night. We had a small issue at checkin with no king size rooms available but a room became available as we did not like the first room that was assigned to us.
would stay again
March 26, 2014
Rated 4 out of 5 by Joseph52 Very convenient for the N.O. Jazz Fest event
Jay at the front desk did and exceptional job and provided personal attention that deserves extra recognition. The suite I was upgraded to was very nice overall but lacked a second bathroom and the shower needs upgrading.
May 6, 2014
Rated 3 out of 5 by 1stTimer 1st Timer
This was my 1st visit to NOLA. I had a great tiem touring the city. The hotel, overall, is nice. However, their idea of "going green" means that no one comes to your room AT ALL. So, your trash collects, & no one comes to clean your bathtub. I don't mind using the same towels durign my stay, but I figured the least they could do was have someone come to remove the trash.
June 17, 2013
Rated 3 out of 5 by NAEH1 Okay hotel
Given the cost of the hotel, I expected the hotel room & especially the bathroom to be cleaner. I expected equal amounts of hot and cold water. The proximity to the French Quarter was fantastic and the people working in the lobby would great. But overall, I wouldn't recommend the hotel unless it was discounted rate because of the cleanliness issues.
February 23, 2014
Rated 2 out of 5 by GS223 This hotel was really nice but ...
Sheraton on Canal Street in New Orleans was very nice and bed was extremely comfortable but there was no hot water in the morning. They said it was a city wide problem but the city does not supply "hot" water. That was very annoying. Also found out the a/c is on a motion detector so during the night was quite warm in room since there was no motion during the night.
December 22, 2013
Rated 3 out of 5 by Fanni14 Great Location
Great Location - just too long of a stay. Had a hard time getting room service and housekeeping services. Ice machine broken on floor. Hotel staff was very nice and tried to be accomodating but it was definitely on island time and sadly I was there for work not play. Rooms need ventilation badly and a more thorough cleaning in the corners and under the beds.
January 28, 2014
Rated 4 out of 5 by Maria47 AAUW Convention stay at hotel
While the accomodations were fine and the staff was friendly, I did not receive any special consideration as an SPG member, perhaps because of the size of the group. My main complaint overall is the food. Again, meals for conventions with large groups are not necessarily typical of the restaurant quality; however, the meals served to our group were not of good quality.
June 13, 2013
Rated 5 out of 5 by BULLDOG2014 QAD EXPLORE 2014
THE STAFF AND FACILITIES WERE EXCELLENT AND PROFESSIONAL. I DID NOT EXPERIENCE ANY DELAYS IN ANY REQUESTS AND SUPPORT. THIS IS A GREAT PLACE TO STAY FOR VISITING NEW ORLEANS!
May 13, 2014
Rated 5 out of 5 by birthday75 exceeded my expectations
Each staff person we encountered went out of their way to accommodate us. The hotel is beautiful. Our room was so comfortable. Would stay there again when in New Orleans.
May 13, 2014
Rated 3 out of 5 by Truckguy Its time to stop charging for the internet
Aver all a nice property but stop charging for the internet when you are member of the SPG program. Went to the lobby bar 1 time during my stay way over priced and poor selection. Took 2.5 hours for beers and and a sandwich. At the conclusion of our night we noticed that a gratuity was added for a party of 5, did not care for that at all I tip 20%.
February 19, 2014
Rated 5 out of 5 by AdirondackJack Best Hotel Bed in a LONG LONG time
New Orleans. French Quarter starting across the street. That would be enough, but although the room was a bit small, the bed and pillows were outstanding, and the room was blissfully quiet. Excellent service from the staff, and a clean, attractive hotel. An easy choice for my next visit to Big Easy.
April 8, 2014
Rated 5 out of 5 by Rick2541 This hotel has great hospitality
From the time we drove up to the time we got back in the car the attendants, check in personnel, the ladies who cleaned our room
and restaurant waitresses exemplified the greatest hospitality you will ever experience. Everyone made our stay the most enjoyable experience. Everyone made sure our needs were met and made is feel like we were at home.
January 4, 2014
Rated 5 out of 5 by Chowgirl Great location and amenities
We chose this hotel during our annual visit to Jazz Fest. The location is optimal. The rooms were comfortable and clean. I really enjoyed the breakfast on the Sheraton Club floor and always enjoy the gym.
May 6, 2014
Rated 4 out of 5 by Nessa55 This hotel has good features
Good location. Staff very helpful. Retrieving vehicle from valet parking was easy and convenient. The room was comfy. The cleaning was not what I expected. The bathroom floors were not cleaned on a daily basis and after 2 days of not receiving a new ice bag, I found housekeeping staff in the hall and got a couple of them so I know that the bucket wasn't cleaned.
September 5, 2013
Rated 5 out of 5 by JAB222 Another Great Experience for our Group
We have been having our Annual Meeting at the Sheraton New Orleans for several years and we keep coming back because of the excellent service by your meeting and sales department and the main front line staff who remember us year after year and never fail to meet and exceed our expectations! Great job making us feel like our group business truly matters to you.
August 7, 2013
Rated 4 out of 5 by James63 Mardi Gras 2014
WE have stayed at this location of Sheraton for this event each of the last 9 years and we love it here & have no plans to change but we have had billing issues most of those years - this year no exception. I will be contacting the hotel after the Mardi Gras season ends to discuss it with management there with hopes of resolving it
March 3, 2014
Rated 4 out of 5 by Richardhk VERY GOOD
For a very large hotel, I was very pleased with the Sheraton New Orleans. The check in staff was excellent and very courteous. The rooms were recently done over and very nice. The location was excellent. Overall, a very pleasant experience. I would stay there again.
April 18, 2014
Rated 4 out of 5 by Boston3 Very good hotel
for business meeting. Not hard to get to. Valet parking was quick. Only reason I do not give the Sheraton a 5 star is I had no hot water my last day there. This was reported but no one even offered to apologize much less think to give me something for my inconvience. I would expect this in a third world country but not in New Orleans aned at the Sheraton.
November 13, 2013
Rated 3 out of 5 by orange1000 this hotel needs a lot of work
when I got to the hotel my bedside light switch was broken. I called two times a day for 3 days with no results. I finally called a manager and got it fixed
I ordered a glass of wine in the bar. it came in a dirty glass. I sent it back and then watched the bartender pour the wine from the dirty glass to a clean one and sent it back to me
February 12, 2014
Rated 5 out of 5 by Jeanga Club Floor Wonderful
The associates in the Club Lounge were all wonderful. All were so friendly, warm and helpful. The overall hotel feeling was also welcoming.
The hallways in the hotel were very chilly. Keeping the air conditioner temperature a little higher would be more efficient as well as more comfortable!
April 3, 2014
Rated 4 out of 5 by Liz3240 Great
Room was great but the doors of the rooms next to mine were very loud and I could hear every time they shut. (Which seemed like a lot)
May 13, 2014
Rated 4 out of 5 by Amanda09Fleming Thanks to Jenee
I had an issue with printing a document I needed in a hurry. Jenee, a staff member at the check in desk, tried to help. When the problem still couldn't be fixed, she went about and beyond to find me a quick solution and did it with a smile. I was super stressed and she came to my rescue!
A+ service for my entire stay. Thank you!
February 21, 2014
Rated 4 out of 5 by Janessa01 New Year's Eve Stay
Hotel was great. NIce view of river walk could see all the fire works from our room. The only compliant I have is the maids didn't replenish everything in the room. I had to ask for extra cups, sugar, cream. They didn't add new shampoo, conditioner, or lotion. They didn't give us a fresh bath mat. They just missed some of the things you expect.
January 4, 2014
Rated 5 out of 5 by Gene62 Room Service
I only encountered two problems during my stay. My room was not cleaned on Tuesday 4/8/14, my last day. The custodian asked me if I wanted my room cleaned and then didn't do it. I also ordered room service on Monday night and it took over 1 1/2 hours to get my burger.
April 10, 2014
Rated 2 out of 5 by Kowaliga Check In
We arrived at 3:15 since the hotel had a 3:00 check in time. After prepaying over $1,000.00 for our reservations, we were not given a room until 5:30. This was only after repeated discussions with the front desk explaining we had 6:00 restaurant reservations with clients and my wife needed to change clothes. Not a very pleasant experience.
January 5, 2014