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Rated 4 out of 5 by 910 reviewers.
Rated 5 out of 5 by Hawaii 2012 Vacation We stayed in the Sherton for 4 nights and 5 days. This hotel is Beautiful and we had a wonderful time in this resort. The pool area and the beach area at this hotel are gorgeous and fun!! The poolside restraunt/bar was also a fun hangout area. Staff was wonderful and our room was cleaned very well daily. Would highly recommend this hotel for vacation! Also, I do not have kids, but this hotel is Kid Friendly. June 14, 2012
Rated 5 out of 5 by GREAT christmas holiday 2011 WE stayed at this hotel for christmas 2011 they gave us an upgrade of an oceanfront room it was beautiful best christmas in the island of oahu . It was Awesome. the shopping center and facilities at sheraton waikiki are wonderful. the hotel has a wonderful buffet The Hotel is centrally located . you can walk everywhere to the beach the shopping Planning to go back and stay there in spring of this year WOW March 13, 2012
Rated 5 out of 5 by The Best Staff Ever I come to the Sheraton Waikiki 2 to 3 times per year and why...because of the staff and the amenities the hotel offers. This team is focused on providing the best service possible, and I observe this same behavior with other guests consistenly. Whether you are relaxing or conducting business, the Sheraton Waikiki knows how to ensure that your needs are met and mostly exceeded. Thank you Sheraton Waikiki. February 18, 2013
Rated 5 out of 5 by Very friendly hotel Our recent family holiday at your hotel was perfect. I noticed from the senior staff down to the porter everyone knew there job & had a great attitude. The hotel strikes me as a very well run place & full credit to the boss. July 13, 2014
Rated 4 out of 5 by Beautiful Hotel but needs nice restaurant It was a beautiful hotel. Our room, balcony and view was very nice. The lobby and shops were nice. However, a nice restaurant for fine dining is needed. Also, the Kai Market needs to be open for lunch as well. The Rum Fire restaurant didn't have much of a menu, very limited. Get rid of those orange floating bean bags in the infinity pool. They are useless and everyone I saw had trouble getting on them. May 8, 2013
Rated 5 out of 5 by always a winner here I always stay here when in Hawaii and am always happy. As a platinum member of SPG I used my suite upgrade and was given a 2 room suite. I have to admit I was a little shocked when I realize that there was a murphy bed in the living room so it would be great for families. I was only there with my husband so the bed stayed in the closet. From the welcome gift of a bag to fill with goodies in their shop to club lounge access we were impressed. This is one of the nicest clubs in Hawaii with wonderful food for breakfast and wine and beer at happy hour along with great food. Rumfire is one of my favorite places to go for a drink and they always have good music. We were pleasantly surprised this time with the addition of a music group from a local California college that played each night - it was a full band with singers and we knew all of the songs. They were out by the pool area and just added to the fun of our stay. My husband decided when we return to Hawaii this is the only place he wants to stay from now on- Thanks to all July 6, 2014
Rated 5 out of 5 by Best hotel in waikiki The hotel is very welcoming . They accommodate you upon your requests. Views are beautiful, hotel ambience Is wonderful .I've stayed here 5 times in the past year and a half . I keep coming back because they treat you superbly and its BEAUTIFUL HOTEL conveniently close to all shopping and restaurants also June 24, 2014
Rated 4 out of 5 by 4th of July We had a great time in general however this year Sheraton Waikiki had no entertainment for its guest until 3p. In years past Sheraton was festive from 8am to the night firework show with live MC, games, give aways for the kids, and music. Not this year sad... July 6, 2014
Rated 2 out of 5 by This hotel needs work While the hotel's common areas have obviously been upgraded, the rooms have not. The Texas phrase, "It's like putting lipstick on a pig" definitely suits this hotel. If the staff had been the least bit friendly and accomodating, it might have made up for the sub-par rooms, but sadly, I did not encounter one staff member who was polite, let alone friendly. I would never recommend this hotel to anyone. January 25, 2013
Rated 3 out of 5 by Several Dissappointments we didn't get 3 rooms on the same floor with ocean view as requested. Cleaning left curtain open several days and room was hot when we returned. We didn't get our SPG recognition or points last year or this year. requested a pen. Not pen left in room so we purchased one. No new ice bucket liner twice. Couldn't believe you charge $5 for an extra bottle of water. One bottle was not enough for 2 people. February 11, 2013
Rated 5 out of 5 by I Ping My stay at your hotel was a very pleasant one. Even before my arrival, Sheri Thom-Guest Experience Manager, communicated with me and answered questions we had before our arrival. Hotel staffs were very courteous and pleasant to talk to. July 10, 2014
Rated 4 out of 5 by Great location and facilities Overall , a very enjoyable stay in a large hotel ,with a great location close to the beach.all staff were well trained and courteous Minor quibbles , were the lack of an evening ALaCarte restaurant, the buffet was adequate, but a hotel of that size should be capable of providing a decent restaurant, which were present in the adjacent hotels. Also our room had no sunlight at any stage of the day February 25, 2014
Rated 5 out of 5 by The Best Waikiki Hotel I have stayed at GOOD: Convenient location. The view from the ocean room is breath-taking. The Inifinty Pool is un-believable. If you are Platinum, you get a special wristband and get great amenities at this property. I have never felt so privilege being a Platinum member then at this property! Lounge access is great, and the view from the lounge i also amazing! BAD: Room is run-down, outdated and needs a face-lift April 10, 2012
Rated 2 out of 5 by Not what I expected...not worth the $$$ This may be a nice hotel for some, but not for me...and not for the money I spent. Cons: *VERY crowded *Not enough poolside chairs *Elevators & Hallways extremely hot, not air conditioned at all, I would immediately start sweating in the elevators...they were hotter than the outside temp. *Rooms are basic, (could have been in Oakland)...not very clean and despite air conditioning units the room did not cool down. * All the doors to all the rooms and bathrooms have a weird 1-2 inch gap so that you can SEE and HEAR people walking by in the hallway or using the bathroom in your room...very STRANGE and LOUD *No dressers.... *The furniture in lobby and common areas is worn and the cushions are stained. *Seems to cater to a convention crowd Pros: *Nice staff *Gorgeous views *Right on the Beach *Fast elevators (when not stopping on 20 floors) While this hotel is on the beach, it really could have been anywhere...I am sure to some this hotel is just right, but for the money I spent you would think my room would be clean, the doors reach the floors, and that the elevators would be air conditioned... July 16, 2014
Rated 4 out of 5 by Great location and pool This hotel has a lot of great features, the infinity pool is amazing and our room was nice. The hotel itself seemed extremely busy, there were a lot of tour buses and tour groups around, and had a conference going on, so it was definitely full a lot. Also, small bit of feedback on one of the stores that is located in the hotel, Lawson Station, it smells horrible and the smell goes into the lobby and every time we walked passed my husband and I would remind each other to hold our breath. Also, in the store I went looking for some pharmaceuticals one day, and hardly anything was in English. I was really disappointed that the store couldn't have a better English selection since we are in America. This hotel is gorgeous with a great pool and location, however it definitely is maximizing its tour bus potential which makes it seem busy and not as friendly to the independent traveler sometimes. November 25, 2013
Rated 4 out of 5 by The infinity pool is the drawing card! The pool area is amazing. We stay @ the Sheraton every February, our 5th time. I was @ the Sheraton in 1973, and have to say that the rooms are basically the same, not a lot of upgrading done in that department. The breakfast buffet is spectacular. Greater supervision must be given to the pool area and restricting use to sheraton vacationers only. Too many outsiders take lounges and pool bean bags February 21, 2013
Rated 4 out of 5 by Early morning noise Our room was very nice. The view was awesome. But unfortunately the neighbors were terrible. I was awakened at 1:30 a.m. by slamming doors and loud yelling. I finally called "0" at around 1:47 a.m. and security came up to quiet them down. It worked; there was no more noise, but I couldn't get back to sleep until around 4! I was so disappointed. Other than that, everything was excellent as always. October 2, 2012
Rated 5 out of 5 by This hotel is excellent! We slept, swam, ate and laughed our way all through the most relaxing vacation ever. The staff was wonderful from the beginning until we finally had to say goodbye. The sea turtles swam up close to the hotel every day and they were great to see as well! We look forward to returning next year! June 24, 2014
Rated 5 out of 5 by Amazing location, facilities, and services This hotel is the center of all the actions of Waikiki. They have a great system to run this huge property successfully. The staff is friendly. Fun, fun, fun place to stay and enjoy Waikiki July 15, 2014
Rated 5 out of 5 by Best Stay of My Life I am a Platinum member and the Sheraton Waikiki is the place to stay. The quality of the hotel is only exceeeded by the quality of the staff. They are committed to customer service and want to ensure guest have a great time. This is obvious from the moment you check in, to housekeeping, guest services, the Leahi Club and the pool. I will make this hotel my second home. Mike from New York City March 3, 2012
Rated 4 out of 5 by Nice but traffic makes noice The hotel has nice and peaceful location, but the noice from lorries starting service early in the morning is annoying - the peeping alarm sounds while they are backing up is almost continuos starting before 6 AM every morning. My room's balkony was on the western side. June 30, 2014
Rated 5 out of 5 by Awesome hotel! Loved our stay here! Resort amenities and pool were fantastic. Staff is super friendly and helpful...everyone was constantly greeting us. Room seemed a little bare...minimal modern-ish furniture and our view was terrible (we saw the rooftop pool and parking garage of the hotel next door). This was my only complaint given that we are SPG gold members I expected a better room since other SPG hotels always gave us a decent view. On a positive note, the beds were awesome and very comfortable, my kids especially loved them. We had a mini fridge in the room which was fantastic to have. Rooms were superbly cleaned. We've seen other hotels and we are so glad we chose this one! High end shopping all around as well as restaurants and the International Market place (pearls and Hawaiian souveners). Resort fees and parking was actually lower the other hotels. Thank you for an great anniversary experience! May 25, 2013
Rated 3 out of 5 by One night stopover staff were very accommodating and the concierge was extremely helpful. Hotel was too big for our lifestyle and there was little room at beach or pool to relax. noise level not conducive to a quiet week end but the service provided by all staff was exceptional.would recommend for family but not old folk like my wife and i. good shopping close by and some excellent restaurants April 14, 2014
Rated 4 out of 5 by Great Hotel Hotel was great - though I was only there for a night. nice upgrade, good facilities...only issue was that the wouldn't recognize my platinum status with the welcome amenity, because they said I'd booked through a 3rd party. However, I ALWAYS have to book through a 3rd party (company requirement)...and every other SPG hotel I've stayed at gives me the welcome amenity (gift, 500 points, etc) July 2, 2012
Rated 5 out of 5 by True Resort Living Great location and amenities. Kai Market was a great breakfast buffet option. Dole whips around every corner. Convenient shops for needs and gifts. Resort fee a little high, but take advantage of all that it offers. Lei making class was fun. Khakari Spa - excellent. Gorgeous infinity pool. Extremely close to everything in Waikiki. Only down-side - sheets had stains or odor on fresh change. May 3, 2013
Rated 3 out of 5 by Worst Sheraton we ever experienced We had a family trip with 4 rooms reservation. The rooms had no shower gel, shampoo and conditioner set at all. My own room had it only on the first day. We had to call every night to get the set. I didn't get refill even we put the bottle up side down. Stain on the table and bed sheet on the check in day. The used glasses weren't been replaced the clean one. Slow check in/out process. January 1, 2014
Rated 2 out of 5 by Not at all what I expected I was expecting an extremely nice hotel from top to bottom. However, the rooms were not anything like the other hotels I've stayed at in the area. The carpet had a tear in it. The sheets had holes in them, and when the staff was told, they changed them but the next day put new sheets on that once again had holes in them. There were ants on the balcony that worked their way in to the room and the A/C would take itself off of the manual setting I put it on and change itself back to auto so the room was not at the temperature I preferred. When the hotel staff was informed that the A/C was doing this, they told me all you had to do to change it to manual was press the fan button which I obviously know but that does not address the fact that it changes itself back to auto and turns itself off. Also at one point after the maid had come through our A/C had been changed from 72 to 60. Not satisfied at all. February 20, 2013
Rated 5 out of 5 by What a great staff! Thank you again for a wonderful stay. From check in to check out I was treated very special! July 22, 2014
Rated 5 out of 5 by This Hotel Gets My 4 Mai Tais UP Award! I normally rent a home in Lanikai for my annual trek to Oahu. Purchased 3 nights stay at a great Charity Auction and bought 2 more nights for my stay. Checked in, got the "Guest of the Day Award and abundant perks", that was awesome but more awesome was the Staff who always remembered me by name, & knew I was there for my birthday celebration. Staff is amazing - kudos to Management & thank you Lynn in KAI restaurant for making my morning breakfasts memorable! I'm no longer renting a home on Windward shore & always going to be spending my October birthday at Sheraton Waikiki! PS - might we see some more "tropical events in evening" instead of the disco? And more fish dishes on EDGE menu - some of us just don't do "Fried" when we're fried from the great sun:) AND next door to Halekulani's "House Without A Key" which is fab for 5pm Mai Tais with setting sun and no problem getting back home to Sheraton! October 11, 2012
Rated 3 out of 5 by Tired The hotel staff was very welcoming and friendly. The rooms need renovations, paint, more furniture, lumpy bed, new carpets, oil the doors. The common areas could use a facelift too. I was awakened twice at 4am by security walkie talkies in the hall. F&B - food mediocre and service slow. The Edge had wonderful ambiance and entertainment. May 25, 2014
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