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Rated 4 out of 5 by 807 reviewers.
Rated 4 out of 5 by The new restaurant My husband and I have been to your hotel 5 times and this time the wonderful breakfast by the water restaurant with the windows open was no longer there. We tried your new restaurant for dinner but it was so loud we left. Since there are no other restaurants at your facility, as there used to be, we ate all our meals off campus. Why was the open restaurant by the water closed. it was such an asset? March 26, 2013
Rated 4 out of 5 by Satisfying stay with couple of quirks Very nice place to stay, excellent restaurant with classy service. Definitely the best experience out of four hotels we stayed in during our 20 days trip throughout Hawaii islands. However, there were two irritating negatives: The parking lot by the beach would allow anyone to park. Therefore it was completely occupied by locals during the afternoons and when we returned from our trips before sunset there was nowhere to park. We had to park in the street (difficult to find a spot) and then re-park the car in the evening when locals left for home. The same applies to lounge furniture around the pool. Substantial percentage of occupants were not hotel guests. We actually stayed longer by the pool one afternoon and watched where the people would go. At least 30% of them left for the above mentioned parking lot and drove away. The access to hotel facilities should be limited to guests and enforced, otherwise it would be difficult to see any advantage in being an actual hotel guest as opposed to renting local B&B and using the hotel facilities anyway. March 24, 2013
Rated 5 out of 5 by Exceeded my expectations We so enjoyed our stay at Sheraton Kauai. ALL staff members we encountered were courteous & helpful, front desk, valet, cafe, maids, repairman, and waitstaff of Rum Fire & Lava's-really great customer service. (this is not the norm on Kauai off the resort!) The resort was beautiful & in a perfect setting. We had a fine dinner at Rum Fire also on our final night. The only thing we noticed that would have been nice was a screen on the patio door so we could leave the door open to hear the waves at night, but there's probably a reason they aren't there. Also do want to say how comfortable the bed was too! Nice resort overall! March 24, 2013
Rated 5 out of 5 by Great location My husband and I stayed a week at the Sheraton on Kauai and loved it. The location was great! Right on the beach and easy walking distance to many restaurants and shopping centers. The staff was very nice and helpful. Would defiantly stay here again and recommend it to others. March 24, 2013
Rated 2 out of 5 by Mediocre quality, poor service The hotel is outdated and not worth the money. We were grateful we were only there for one night (otherwise we would have checked out and found another hotel) en route to a conference. Arrived in the evening, had trouble with room service, and the next morning we were unable to get back in our room (TWICE) because of electrical problemswith the room lock that they wouldn't fix right. March 19, 2013
Rated 4 out of 5 by Shaeaton Kauai - a great stay The staff and hotel were absolutely fabulous. We stayed in a deluxe ocean front room with two balconies facing the ocean- one facing east so we could watch the sunrise and the other facing south just a stones throw from the beach. I would rate the hotel a perfect 10 except for two small issues. The bathroom was a little dated compared to the rest of the room and the included breakfast which we paid for did not include toast - $3.00 for two slices toast was a bit much. Otherwise a solid 9.5 and many fond memories of our stay at the Sheraton Kauai Resort. March 19, 2013
Rated 4 out of 5 by Restaurants Main restaurant is to noisy to have a dinner. the pool side restaurant is very dirty, tables are not clean, salt and pepper distributor are horrible. Service is not aceppable for an Sheraton Hotel. March 19, 2013
Rated 3 out of 5 by great location Great location and good staff. All that you need is here -- and what you'd expect from a resort. March 19, 2013
Rated 4 out of 5 by wonderful place to stay on the island! this is our second time stay in this location. and we also stay on the same ocean front room this time as well. It is amazing! I will totally stay at this location next time I visit Kauai! March 19, 2013
Rated 5 out of 5 by Comfortable, peacefull stay The tropical gardens create a wonderful peaceful oasis away from the bustle of the main pool. Together with the very comfortable room, these create a easy, soothing and restful experience that left us feeling rejuvenated. March 18, 2013
Rated 5 out of 5 by Great time! We arrived at the Sheraton on March 5 and stayed 3 nights in oceanfront room - best hotel bed ever! Very helpful staff - Even the hotel mgr took the time to help us retrieve our boarding passes. Lovely grounds! (Helicopter ride is a must when you come to Kauai) Thanks for all! J&K March 18, 2013
Rated 2 out of 5 by Kind of dated Internet not available in all locations. Redeemed SPG points and was only offered the cheapest room, which was way below our expectations. Was willing to pay for an upgrade but was told the hotel was full and nothing else was available. March 17, 2013
Rated 5 out of 5 by Great location We loved the location. Thought the prices were high at the restaurant. Should have some type of bar at the garden pool. The rooms were very nice. The grounds were kept impeccable. The staff was outstanding and very helpful. We had massages and it was great. Over all a great place to stay. We would definitely come back if we ever come back to Hawaii. March 17, 2013
Rated 5 out of 5 by Great Staff We had a very wonderful week. My only comment was regarding the upkeep of general maintenance to the room. There needs to be some heavy cleaning behind the bed and the wood on the bed frame (sides of bed frame) needs to be addressed. We were in 2220. Maybe some scratch cover up. Also your little tables out by the pool need some repainting. Also the morning wait staff (Rum Fire) is a tad on the slow side w/returning to table. Your staff overall was exceptional accommodating our needs and smiles and friendliness were a delight. March 16, 2013
Rated 2 out of 5 by Not up to Expectations We stayed in room 4306 is accross the street from the main lodge. The room is due for some updating. There was a half inch gap on the right side of the entry door, the carpet was not stretched tightly and there was only one chair in the room. We had two iPhones and an IPad. We had to put the phones on the floor to charge them at night because there were not enough outlets in the room. We had to do laundry while we were there and the soap dispenser did not work and I don't think the laundry room had ever been cleaned. After the Lava restaurant closed there were not many food options. The water faucet in the shower was really stiff. March 16, 2013
Rated 3 out of 5 by Company Manager Conference We recently help our companies managers conference and awards banquet at the Sheraton Kauai Resort. Although the accommodations were acceptable, and I'm sure better than average for our mainland guests, overall I was not pleased with how were were treated by management. March 16, 2013
Rated 4 out of 5 by Enjoyed the views Enjoyed the hotel. Lava's should be open longer in the day. Stopping serving food service at 5 PM is way to early. People don't always want a larger venue like Rumfire. If they don't go to Rumfire they probably would go somewhere else close like the Poipu Shops. Rumfire's food was good but it was way too much noise to even hear yourself talk. Don't know that we would return. Also the service wasn't the best. March 15, 2013
Rated 5 out of 5 by Great Location Very nice hotel, great location with beautiful views. Wonderful pool area and superb beach ! March 15, 2013
Rated 4 out of 5 by Great Ocean front property Very nice property, great staff, beautiful location, nice rooms. Two recommendations to improve- Staff would have received 5, BUT ROOM SERVICE WAS SLOW AND POORLY EXECUTED. Sink area in bathrooms need hooks for hand towels, cosmeticcbags March 15, 2013
Rated 5 out of 5 by Nice layout and location Even though this hotel is quite expansive, it is easy to get around. The layout is quite impressive with beautiful landscaping, pools and beachfront. It would be easy to stay just at the Sheraton and never leave. Everything is at your disposal. However, the location of the hotel makes it easy to drive both sides of the island for sightseeing in a day, visit the quaint town of Koloa close by, or shop the small malls nearby. March 14, 2013
Rated 3 out of 5 by Great location Beach, hotel grounds and pool area are beautiful. Walking distance to many local attractions. March 13, 2013
Rated 4 out of 5 by great gardens, great sunset, amazing location great beach for snorkeling, the room was very well maintained, and the landscaping of the hotel surroundings was very inviting, relaxing and beautiful. Staff was friendly and respectful. i wish all incurring costs were mentioned upfront. we made two calls from the room's phone, to confirm a kayaking trip and a luau, and the charges were unexpected. Maybe next to the phone, having a list of costs, or at checking to be told about what could potentially become a charge. we occasionally like to splurge but we are always on a budget. and i wish that would be respected in every circumstance. March 13, 2013
Rated 4 out of 5 by Beachfront stay The property has a lovely location and beach amenities are nice. The garden area pool needs attention and was not a welcoming place. Food at the restaurants was very good. Exercise room needs some more equipment to meet all needs. March 11, 2013
Rated 5 out of 5 by Sheraton Poipu, Kauai The resort was outstanding, the presidential suite was incredible. March 11, 2013
Rated 5 out of 5 by Relaxing Resort on Poipu Beach My husband and I stayed at the beautiful Sheraton Kauai Resort for 5 nights - two nights in an ocean view room and three in an ocean front room. We enjoyed both rooms with their comfy beds, but, the ocean front room was spectacular! The staff at the resort was courteous. The favorite part of our stay was being lulled to sleep to the sound of the ocean each night! : ) Mahalo! March 10, 2013
Rated 5 out of 5 by Would never stay anywhere else!! Our room was to die for! The view, the bed (VERY comfortable) The food was excellent and I want to be there again someday very soon. Great location, many amenities... Our room was just THE BEST. March 8, 2013
Rated 5 out of 5 by Wonderful views and service We just got home late last night and all I want to do is come back to you at the Sheraton Kauai! Staff was excellent !! E Especially the breakfast server that we asked for every single morning. I'm writing this through my tears since I want to be back with you in Kauai (the most beautiful, peaceful place I have ever been. March 8, 2013
Rated 5 out of 5 by Romantic Escape We were very pleased with our stay at the Sheraton Kauai Resort. Beautiful Beach, Great Pool and Hot Tub area. Room was very well appointed. Loved the Fire Pit in the cool evening. We were there in March. Staff was very personable and very helpful. We had an Ocean Front Room and the view was spectacular, as well as the sound of the Ocean Waves lulled us to sleep every night. Did not need air conditioning. Another bonus was the Shuttle Service provided to and from Shopping Areas. Will definitely return on our next visit to Kauai. March 8, 2013
Rated 3 out of 5 by Crazy refrigerator It's ok since I needed the room for business meeting. There was a constant knocking which I thought was water hammering and slowly realized it was the refrigerator. It kept me up all night. The cost value ratio was too high for $paid. March 8, 2013
Rated 4 out of 5 by upscale very nice people Hotel was great. Had booked a King bed got two doubles wife wasn't happy March 5, 2013
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