Rated 4 out of 5 by Rick123 Lots of $$$$$ for average stay
For the amount of money charged for the room, I would have expected a better experience. The bed was very comfortable, however this was offset by the paper-thin walls and noisy neighbors. My view was OK, but wedged between two buildings and a rooftop.
May 27, 2014
Rated 4 out of 5 by ekrub63 Meeting Attendee
Overall a decent hotel. Staff was very accommodating. Rooms a little on the small side (bathrooms very small). Great location attached to the Shops at Prudential and walking distance to many of the great Boston attractions. The GM is amazing and very visible.
November 21, 2013
Rated 4 out of 5 by kennywood Vacation guest
The valets out in front did a GREAT job 1000 cars!!! and they were the best. The ONLY thing that was a problem was the shower was nasty in the grout lines. Liked being attached to the Mall. I will stay here again. Was not not recognized as an SPG GOLD member.
November 15, 2013
Rated 4 out of 5 by Slabby Heart O' the City
I found that the Sheraton was a very good hotel with a great location. The main reason why I chose to stay there was the location. Natalie, the Concierge, was excellent in recommending restaurants or places to go and visit, helping with the logistical end of the trip. Yasim, the Valet, was very helpful when I parked the car in the garage. We valeted the car but the car was not parked in the garage. I asked him why not, he said I was a VIP. But I would like my car garaged, that is what I paid for. I asked him to take it off my bill, since it wasn't being garaged. And he did. It meant a lot to me for him to do that.
The price of the room was exhorbatant. Way more than I thought I would pay. Being from NYC, I would think that prices would be cheaper than NYC but they weren't and we stayed in a business district and stayed on a weekend, so it usually is less expensive. Boy, was I wrong.
Overall, the experience was very good. The people were great. Facilities were clean and location was top notch. I would recommend to stay there.
October 15, 2012
Rated 5 out of 5 by AJRSummer2014 Boston was Awesome
Sheraton Boston stay couldn't have been any nicer. Absolutely NO complaints - nothing but friendly, helpful experiences with all the staff ! Would stay again anytime & will recommend to others.
August 17, 2014
Rated 4 out of 5 by SASmd concierge svcs
Concierge service- Ellen
Professionalism and excellence-
Great recommendations, great follow thru to get reservation. Specific directions to get there.
Gave us suggestion for Boston Museum of Science we would not have thought about. Great movies at I max
October 20, 2013
Rated 5 out of 5 by lasttimeatthishotel Service is King here
This hotel has got it right..they understand the art of good customer service and they consistently deliver. I have stayed here over a dosen times and they have never failed to provide the untmost in great customer service. Well done!!
July 5, 2014
Rated 5 out of 5 by cc4545 No issues
Convenient location, nice room, very clean and well kept. Easy visit!
September 23, 2014
Rated 5 out of 5 by Mores40 One of the best hotels we have stayed
When we are in Boston, we love to stay at Sheraton hotel at Prudential center. We have always been treated well and we like the facilities available.
September 2, 2014
Rated 2 out of 5 by Jacki27MT Not what I expected for the price
I was asked at check in if I would be willing to give up my 2 bed room for a 1 bed room. Since I was traveling alone, I agreed. My new room was the size of a shoe box right next to the elevator and ice machine. My being a team player backfired on me.
October 30, 2013
Rated 4 out of 5 by AK24 I had an enjoyable stay.
The staff were friendly and very helpful. The room was clean and quiet and had a terrific view. Having such easy access to restaurants and shopping was wonderful. I would have loved a microwave, refrigerator, and access to laundry facilities.
May 20, 2014
Rated 3 out of 5 by Rikimem0 Rooms need improvement
I was told that I would get a room with view, yes, I got a view which was the other building facing my room. The problem was curtains which allowed no sun light if they were closed.
Room was noisy.
Despite asking a king bed, ended with a double bed.
December 18, 2012
Rated 5 out of 5 by Bobby27 Customer service
The hotel has a great deal of customer service !
This hotel has adopted an initiative of being green through sustainability !
September 8, 2014
Rated 4 out of 5 by SandyNP Great amenities
Outstanding facilities for the fitness-conscious customer - excellent workout equipment and a pool that provides comfort and workout capabilities. With easy access to the mall, there are lots of opportunities for last-minute shopping excursions.
April 15, 2014
Rated 5 out of 5 by BigBMidwest Excellent
A great stay in a great hotel.
The staff handled a minor problem quickly and professionally accomodating my indiviual request.
I was very impressed that every time I received any level of service from the staff, there was no expectation of a tip.
October 15, 2013
Rated 4 out of 5 by pcmaplanner Lovely experience!
Lovely hotel and excellent staff! I might suggest a full length mirror in each room,,,
The staff is excellent and the location is wonderful for conferences connected to the Hynes and guests seeking a wonderful downtown/Back Bay Boston experience
January 16, 2014
Rated 3 out of 5 by NHTraveler Internet Access
I was disappointed that with the cost of the hotel, internet was not included in the rate but was an additional fee. Having to go to the lobby to connect with my computer did not work due to being on the go so much for the conference I attended.
October 28, 2013
Rated 4 out of 5 by cngr1 my christmas visit
Love the plave and the location, O just had a problem with the room,i.e., the TV. It could never be fixed adequately to operate perfectly. It didn't spoil my stay, but it was an unexpected nuisance, and something i do no expect from your brand.
December 23, 2013
Rated 3 out of 5 by hrlyrdhd Good staff, comfortable beds, not so clean bathrooms
My experience was good at this hotel. The staff for the most part was very responsive and helpful. The beds were some of the most comfortable I have slept in. The bathroom however was not very clean. I was constantly finding hairs everwhere.
February 24, 2014
Rated 5 out of 5 by Eileen44 So Friendly
What a great Hotel. The staff was the best I've seen right from the beginning. From the valet to the front desk to the service man who came to fix my TV. This was my first time visiting Boston and won't stay anyplace else when visiting again.
October 17, 2012
Rated 3 out of 5 by danmarino13 junior suit selection
you gave me a Christian Science overlooking side junior suite. But, I was a long staying guest, you could have giving me the other side overlooking much interesting things ,boston.
August 12, 2014
Rated 4 out of 5 by wordwrite Excellent location
The Sheraton's location cannot be beat if you are in town for an event at the Hynes convention center, or have business in or around the Prudential Center. The staff is friendly, accommodating and committed to making your stay pleasurable.
August 23, 2013
Rated 4 out of 5 by zach77 Always excellent
I have stayed here numerous times, and it is always a pleasant stay. Great location, clean and comfortable rooms, and pleasant staff. The fitness facilities are great and there are many amenities located within and adjacent to the hotel.
November 12, 2013
Rated 5 out of 5 by yorkie Honeymoon
Absolutely one of the best hotels we have stayed in for a vacation. The staff was friendly, helpful, polite, courteous, and genuine. The room was amazing with a great view of the Charles river. It was that great, I cried when we left! :)
November 27, 2012
Rated 5 out of 5 by Kippie Great Location!
We loved the hotel and the location. We were shocked by the expense of parking our rental car....$46 a night! Totally too much for parking..should be a little cheaper for hotel guests. Oh well...learned lesson...not to park a car there!
October 6, 2012
Rated 5 out of 5 by MustangSally Great time in Boston!
We had a great stay at the Sheraton while attending a conference at the convention center. They are conviently located so we didn't even have to go outside to brave the cold. The rooms are comfortable and clean. The staff was friendly.
October 30, 2013
Rated 5 out of 5 by Kaydell33 Very comfortable
The Boston Sheraton was very comfortable and convenient. The access to indoor shops and restaurants as well as to close by attractions is just wonderful. My room was very comfortable and quiet. I had restful nights for my entire stay.
July 31, 2012
Rated 4 out of 5 by Ssammy nice room , loud neighbor
room was nice, had a loud obnoxious person the next room over, on his cell sceaming and swearing from 10 to midnight, did not want to call the front desk the person was drunk on on something so we didn't get much sleep, great location
November 7, 2012
Rated 3 out of 5 by 432NBB Charging for Everything
I have been coming to this hotel for 20 years, but this is the first year that everything cost:
wifi, roll away bed, refrigerator. Everyone was friendly, but they are charging for everything.
July 28, 2014
Rated 5 out of 5 by Isie Ms. I. Wills
I enjoyed my stay. The check-in was prompt, my room was ready when I arrived. The location was great and I will stay at this hotel if I visit this city again.
August 19, 2014