Rated 5 out of 5 by Helcho Great stay
The team at Sheraton Boston were quick and efficient with our girl's bacholerette weekend getaway.
Rooms were comfortable and we appreciated the high level upgrade despite what seemed like a very busy weekend at the hotel.
April 14, 2014
Rated 5 out of 5 by Rod58 Staff was very accommodating
We have visited at this property for over 30 years. This years experience was the best!
The South tower was closed so we were upgraded to a nicer room (suite). Michelle at the front desk noticed that it was my birthday and also sent a a desert/fruit tray to the room as a surprise.
That is why we continue to come back.
December 21, 2011
Rated 4 out of 5 by MarkTexNYC Awesome Sheraton
No doubt this property is pretty old, but they've done an excellent job of keeping it fresh, clean and up-to-date. The property is huge and clearly a mother ship for conference-goers. Further more:
- Excellent views from the higher floors
- Excellent Club Lounge
- Express elevators to top floors
- Super clean
- Excellent location.
March 4, 2012
Rated 5 out of 5 by Mac2014 The hotel is pet friendly
I attended a national nursing conference and was able to bring my husband and West Highland Terrier. You made all of us feel so welcome. Thank you to our housekeeper who fussed over my dog every morning. He loved her! We had 5 GREAT nights and will come back but next time for fun.
March 16, 2014
Rated 5 out of 5 by edina36 annual stay in this hotel for past twenty years
Staff are outstanding and very friendly and helpful at all times. Breakfast only meal
I have sampled and it was delicious ,and plenty provided.
Decor changed since last visit, very contemporary,disappointed with new facility furnishings,
not in keeping with location and expected
level of hotel. the green color not a happy choice.
December 13, 2012
Rated 4 out of 5 by Dancemom44 Met Expectations
I was very pleased overall. The staff was very courteous, the room was comfortable.
I did specifically request a room away from the elevator and ice machines - and of course my room was the closest room to the elevator and ice machines. Besides that I was very happy here.
March 19, 2014
Rated 3 out of 5 by StevieJ Room by the elevator - No Good!
Why did you have to put me there! So noisy each night it would wake me up;-(
May 8, 2014
Rated 4 out of 5 by chief981 Different Strokes
In this world we live in, It doesn't matter where you spend the night, as long as the bed is comfy, But we REALLY enjoy the benefits of sometimes not going out into the world. Having the benefit of having all the things of home in your room. Mic and Fridge. A definite NEED! And a way to and from the airport would be excellent
September 13, 2013
Rated 3 out of 5 by BJS1965 Did not live up to expectations
I expected the hotel to be comparable to other big city conference hotels. The Sheraton did not meet those expectations. The room was not all that clean, as evidenced by the very long hair that was on the phone keypad when I walked in the door. All of the brochures in the room were heavily worn and some had writing on them from previous guests. Dishes left in the hall by other guests were there for a good part of the day.
My biggest hassle was with the TV. Why would you have digital television when the signal strength is so low that most of the channels will not display. A big TV is great, but not if you cannot access most of the channels and the ones that you can experience signal problems.
Given the competition at the Prudential Center, I would have expected more from the Sheraton. So I was quite disappointed by my stay. Needless to say, I would have to recommend one of the other Prudential Center hotels for anyone attending a conference in that part of Boston.
December 18, 2013
Rated 1 out of 5 by Charlieboohoo Tired & unhelpful
I bookeda Club room and arrvived to be told the Club was closed but no change to room rate! I could however sit in the public areas should I wish to!! The rooms and communal areas were tired and the staff in the bar area rude. The clerks on the reception desk were less than helpful and perfuntory in tone and outlook. Grim!
December 10, 2012
Rated 5 out of 5 by tim59 Great catered brunch in Constitution room.
The perfect spot for our family gathering. Food was great. Staff was wonderful.
May 7, 2014
Rated 5 out of 5 by jack7490 Appreciated upgrade
Really appreciated the upgrade to a suite. After client visit, it was very nice to visit with family and enjoy Mike's Pastry dessert watching the skyline. Hotel staff was helpful and we really enjoyed our stay.
Won't eat breakfast in hotel restaurant again because coffee was undrinkable and prices were absurdly high.
December 23, 2012
Rated 2 out of 5 by SNerd The worst experience in Sheraton
I was trying to talk with necessary people about my mis-booking at the hotel, the answer was nothing that they can do. I will try contacting hotel once more but not hoping anything will happen.
Also there were a lot of mistakes in the service, communication was bad, there was even no shampoo/body wash when arrived.
November 27, 2012
Rated 5 out of 5 by Salpal26 Very high quality
great hotel with quality and service number one
May 8, 2014
Rated 4 out of 5 by BP2211 Nice Sheraton in a Great Location
The Sheraton Boston is in an excellent location, in the Prudential Center. The hotel was renovated a few years back and is in good condition. The rooms are nice and modern. The club lounge is very nice. Other portions of the hotel are currently undergoing a renovation.
March 9, 2014
Rated 1 out of 5 by TAD21 Terrible experience for families with young children
- Room not ready for children despite pre requests, a temporary crib arrived 2 hours after check in (at 11pm) despite multiple calls to guest services. This was after a 6 hour transatlantic flight, exhausting.
- Never enough people on reception, 12 desks and never more than 2 people maning them, long lines and waits to get anything done or see anyone.
- Receptionists rude and surly (most of time). Did not look to solve problems, i.e. no adaptors in reception OR shop, it was MY problem. A kind guest stepped in at the end to help out...
- 30mins to get car in the morning from valet, nightmare when you have young kids
- You have to pay for internet, daily rate only available and per device....
- No BBC news on TV, can't be considered a business hotel without
Overall a big conference factory floor with no or little personal attention to guests needs. Well overpriced for such poor quality of service, go to a motel you'll save yourself or your company a lot of time and money.
June 11, 2012
Rated 4 out of 5 by Johnnygull57 Fix the bathroom please
Hi, overall the room was fine, but the bathroom, beyond being really small, needs some repair work. Looks like the room above it had a big flood and the damage to the wall above the toilet is very obvious. Ceiling's a mess as is the wall paper where it meets the ceiling. Really unnecessary for a major hotel chain.
October 23, 2012
Rated 5 out of 5 by JJJJ3 Great Location
With a location in the heart of Boston.... what's not to like.
May 6, 2014
Rated 5 out of 5 by HeyDrK This hotel is my FAVORITE American hotel
I love this place. The staff is kind and friendly and the rooms are spotless.
May 4, 2014
Rated 4 out of 5 by Kristen99 This hotel has everything
This hotel met all of my needs. I loved sitting at the pool, reading and relaxing. The pool is spotless and was always quiet. The fitness rooms were great too -- better than expected. The staff was always friendly and helpful. No complaints at all. Highly recommend, and I'm fussy.
February 20, 2014
Rated 3 out of 5 by noname123 Smallest bathrooms I've ever experienced
It's actually too bad about how small the bathrooms are. We even asked to upgrade to a suite and they said the bathrooms were the same size. There can only be one person in the bathroom at a time. Everything else was good but the bathrooms really made a bad impact on us.
March 3, 2014
Rated 5 out of 5 by Terriers Billing procedures
I wasn't given a bill when I checked out and was told it would be emailed to me. It's been 24 hours and I haven't been emailed my bill.
Other than that the hotel is good.
April 18, 2014
Rated 2 out of 5 by Ksc82 Issues with comfort level
We were there for 4 nights with only 1 night of air conditioning semi working in our room We were told we would be given a night free but as with all promises this was never fulfilled
April 14, 2014
Rated 4 out of 5 by rjake13 Excellent check in
With the Red Sox winning the World Series, my wife and I wanted to stay overnight in Boston for the Rolling Rally Parade. I could not have been more pleased with the speed of my check in.I was actually offered an upgrade on my room, as well as being able to get late check out, all in a matter of minutes!!
November 3, 2013
Rated 4 out of 5 by NewEnglandTour Recommendation
We stayed in this hotel for 2 days during our New-England-Tour. The room was nice & clean and the view spectacular!
It's in the middle of the City - the Trolley stops in front of the hotel --> very good for tourists.
The food was delicious.
Just one little criticism: it was very cold in the lobby (air-con)
September 13, 2012
Rated 4 out of 5 by ddanm NM
Exceptional hotel. Our room was magnificent with a view and it was large. It is close to everything including restaurants and shopping. The staff is friendly, courteous and professional.
Kudos to the general manager who obviously supervises a superior program and obtains only the best from his personnel.
October 19, 2013
Rated 4 out of 5 by PolkaDot WONDERFUL HOTEL
Our room was fresh and well appointed despite it being one of the smallest rooms in which we have stayed. Each hotel staff member was friendly, helpful and shared a smile. We would love to return since the area is so accessible to transportation and quality shopping and restaurants. Love this Sheraton!
November 21, 2013
Rated 5 out of 5 by drew44 Great Stay
Stayed during the Boaton Marathon. The Sheraton had excellent updated rooms. Friendly and professional staff. We had a great stay.
April 24, 2014
Rated 4 out of 5 by Robin42 A little disappointed w room
Staff and service was wonderful at hotel. I was disappointed with room on north tower. As a star wood preferred floor it was nothing to write home about. Tower is old. Our bathroom had peeling paint from ceiling and vent in bathroom was filthy. Never cleaned. Just not what I expect when I stay at Sheraton
September 3, 2012
Rated 5 out of 5 by Susan66 Most everything was fine
Everything was wonderful-service, room. However, I would like to make one suggestion, even though I opted for the green approach to my linens a couple of days, I would have appreciated that someone remove dirty glasses that were in the room. Otherwise I had no complaints. The staff was wonderful as well.
October 11, 2012