Rated 4 out of 5 by UncleBub Conference
My stay was very comfortable and the staff and facilities very good.
Unfortunately, the conference was plagued with audio problems.
March 3, 2014
Rated 4 out of 5 by PolkaDot WONDERFUL HOTEL
Our room was fresh and well appointed despite it being one of the smallest rooms in which we have stayed. Each hotel staff member was friendly, helpful and shared a smile. We would love to return since the area is so accessible to transportation and quality shopping and restaurants. Love this Sheraton!
November 21, 2013
Rated 1 out of 5 by TAD21 Terrible experience for families with young children
- Room not ready for children despite pre requests, a temporary crib arrived 2 hours after check in (at 11pm) despite multiple calls to guest services. This was after a 6 hour transatlantic flight, exhausting.
- Never enough people on reception, 12 desks and never more than 2 people maning them, long lines and waits to get anything done or see anyone.
- Receptionists rude and surly (most of time). Did not look to solve problems, i.e. no adaptors in reception OR shop, it was MY problem. A kind guest stepped in at the end to help out...
- 30mins to get car in the morning from valet, nightmare when you have young kids
- You have to pay for internet, daily rate only available and per device....
- No BBC news on TV, can't be considered a business hotel without
Overall a big conference factory floor with no or little personal attention to guests needs. Well overpriced for such poor quality of service, go to a motel you'll save yourself or your company a lot of time and money.
June 11, 2012
Rated 4 out of 5 by Johnnygull57 Fix the bathroom please
Hi, overall the room was fine, but the bathroom, beyond being really small, needs some repair work. Looks like the room above it had a big flood and the damage to the wall above the toilet is very obvious. Ceiling's a mess as is the wall paper where it meets the ceiling. Really unnecessary for a major hotel chain.
October 23, 2012
Rated 4 out of 5 by rjake13 Excellent check in
With the Red Sox winning the World Series, my wife and I wanted to stay overnight in Boston for the Rolling Rally Parade. I could not have been more pleased with the speed of my check in.I was actually offered an upgrade on my room, as well as being able to get late check out, all in a matter of minutes!!
November 3, 2013
Rated 4 out of 5 by Mike757 Excellent Pool and Fitness Facilities
The fitness facilities at the hotel are excellent with a large pool that was never too busy when we used it and a fitness centre with all the equipment required.
February 25, 2014
Rated 4 out of 5 by ddanm NM
Exceptional hotel. Our room was magnificent with a view and it was large. It is close to everything including restaurants and shopping. The staff is friendly, courteous and professional.
Kudos to the general manager who obviously supervises a superior program and obtains only the best from his personnel.
October 19, 2013
Rated 4 out of 5 by AL17 Good central location
Hotel centrally located near shopping, T station and universities. Does not have a hot tub.
March 7, 2014
Rated 4 out of 5 by KMN39 This hotel is convenient to the Hynes Convention Center
I am not a cold weather person. I was pleased that I never had to go outside while in Boston. The hotel is directly connected to the Hynes Convention Center.
February 24, 2014
Rated 5 out of 5 by Nanna47 loved this hotel
our room was spotless, comfortable and had any amenity you could want. front desk staff was extremely cordial, helpful and went out of their way to accommodate us. we will definitely come back to this hotel when we visit family in Boston. Anna on the front desk was extremely helpful and kind.
November 30, 2013
Rated 4 out of 5 by BostonFan29 Rooms in desperate need of updates!
The bathrooms were very outdated. Toilets were what you'd expect to find in a truck stop. Cracked and old tiles in th shower and on floor and the closet and bathroom doors were way too narrow and old. Staff was tremendous!!!! The $5 voucher for not needing housekeeping is wonderful!!!! Love it!!
November 21, 2013
Rated 4 out of 5 by Rene08 A little outdated, but good location
Hotel looks a bit outdated once you get into the rooms. The location is very convenient. The gym section of the website needs to be updated. There are no barbells, only dumbbells. The staff maybe should be informed on how to describe this to guests better... no one could answer my question effectively.
October 4, 2013
Rated 4 out of 5 by NewEnglandTour Recommendation
We stayed in this hotel for 2 days during our New-England-Tour. The room was nice & clean and the view spectacular!
It's in the middle of the City - the Trolley stops in front of the hotel --> very good for tourists.
The food was delicious.
Just one little criticism: it was very cold in the lobby (air-con)
September 13, 2012
Rated 4 out of 5 by Robin42 A little disappointed w room
Staff and service was wonderful at hotel. I was disappointed with room on north tower. As a star wood preferred floor it was nothing to write home about. Tower is old. Our bathroom had peeling paint from ceiling and vent in bathroom was filthy. Never cleaned. Just not what I expect when I stay at Sheraton
September 3, 2012
Rated 5 out of 5 by Susan66 Most everything was fine
Everything was wonderful-service, room. However, I would like to make one suggestion, even though I opted for the green approach to my linens a couple of days, I would have appreciated that someone remove dirty glasses that were in the room. Otherwise I had no complaints. The staff was wonderful as well.
October 11, 2012
Rated 5 out of 5 by nesa0025 Thank You
The Hotels hospitality was great and the accommodations where clean, comfortable and modern. My stay was fantastic
February 28, 2014
Rated 3 out of 5 by JayJac Needs process improvement...
My res said 'plez have rollaway in room for VERY late arrival' since we have a young child. Res agent said they'd note it on the res...
I called from car 2 hours prior to 12:30AM arrival and asked 'plez have rollaway in room for VERY late arrival'. They said they'd handle.
When I arrived, desk clerk said rollaway was IN THE ROOM. Wife went to room while I parked the car and called me from the room and, guess what? NO ROLLAWAY IN ROOM!!! Had to wait 20 min. #Now you can see why we want rollaway in room for young child after 6 hour drive.# We rec'd 10,000 free SPG pts. 'for our troubles'.
Also, were told upon arrival that the club lounge had breakfast 'till 11am. Was 10am instead since it was Friday, not Saturday. #We rec'd free breakfast in restaurant, thank you.#
Since I didn't valet my car, I didn't have enter/exit privileges from pkg garage which I found out after-the-fact.
Really, free pts. and free breakfast wasn't the point, ...but thank you. That all helped alleviate 'things'.
July 24, 2012
Rated 5 out of 5 by BobS59 Fantastic location
Great location for shopping and siteseeing.
March 10, 2014
Rated 5 out of 5 by Realtyadv A Favorite
Living an hour away, makes a couple nights in Boston a regular treat. We try many hotels, but end up back at this location semi regularly for its service and location. It is particularly great for the colder weather months when you can get anything you need without ever putting on a coat.
November 11, 2013
Rated 5 out of 5 by jdog1 Great location/great hotel
Stayed here with my family for family reunion/75th birthday celebration. It was so great. Allowed everyone lots of choices. Lots of restaurant option. Pool was amazing. One room smelled of smoke and we were placed in a suite as a replacement. Very helpful staff.
January 2, 2014
Rated 4 out of 5 by pcmaplanner Lovely experience!
Lovely hotel and excellent staff! I might suggest a full length mirror in each room,,,
The staff is excellent and the location is wonderful for conferences connected to the Hynes and guests seeking a wonderful downtown/Back Bay Boston experience
January 16, 2014
Rated 5 out of 5 by Mike3364 They get it....
Alex checked me in...like a pro. Recognized the status, welcomed me, and made me feel like the hotel had been waiting for me.
Upgraded to a Executive Club and didn't have to ask....no small feat lately.
Club Lounge was well stocked and nice.
A great experience....thank you!
December 10, 2013
Rated 3 out of 5 by Locust Good facility
Usually great rooms and service. This time however the room had a odd smell, plaster over dry wall was peeling and area's of missin plaster. Mold on some area of old pink tiles in the shower
The living area of the room was great (except for the ordor), and the staff and common facility was great.
October 1, 2012
Rated 4 out of 5 by TXtraveller Nice Hotel - Good Ammenities - Staff not the friendliest
We came for a conference at the Hynes convention center. The hotel met our expectations for being an upper end hotel. Our only draw back was the front desk staff (not all but most of them).
The doormen, cleaning staff were friendly. The front desk staff (who get paid to be courteous) were not.
September 13, 2012
Rated 3 out of 5 by Tony Get some new elevators!
The elevators in this hotel must have been installed during the first world war. They are unbelievably slow, so you're standing around for as long as 10 minutes waiting for an elevator. When it finally arrives, it is packed with 10+ people. This is simply unacceptable for a modern hotel.
October 11, 2013
Rated 3 out of 5 by ChouChou Check-in
I was mortified when the room I was given already had guest luggage in there.
What a breach of security.
3 room keys were given me #1642 which was already occupied when we went in!!
Called the desk and a bellman met us at room #1242. Did not give me a very good feedling about security.
October 21, 2013
Rated 2 out of 5 by KM12 Poor TV
The TV service in the room is very disappointing. While the set itself is a large flat screen the cable channels are low resolution stretched improperly on the screen. In addition the selection of cable channels is minimal, reception is poor, and there is no channel number mapping provided.
June 18, 2012
Rated 5 out of 5 by DCMF55 Well maintained and great location.
The Sheraton staff throughout our 4 day stay made us feel very welcomed. All of the facilitys from the rooms to the pool area were were very well maintained. CLEAN! Great location. Easy acces through the Sky mall to everything. Conference location, all in one package, none better.
October 29, 2013
Rated 4 out of 5 Great Location
Our room was a special rate, but it was not big enough for two people to use comfortably.
The young lady at the time of registering was very helpful in giving us a deal on the internet service, which I was very grateful. I will hope to get a good rate on a bigger room for our next trip.
August 29, 2013
Rated 5 out of 5 by MarMac Sheraton Boston you are my home!! :)
From check in to check out and in between, the Sheraton Boston feels like home away from home! Location is perfect to get to everything. When checking in you are greeted with a smile and top notch service! The breaksfast staff are awesome and attentive!!! WE just love the Sheraton Boston!
December 5, 2012