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Rated 4 out of 5 by 598 reviewers.
Rated 2 out of 5 by SPG Customer?? I called to request an early check-in, hotel is 3:00pm, I asked for 2:00pm. Was advised they could not commit to that?! As a member, very disappointing response. The room I received was awful, A/C didn't work and the sink leaked. Now the front desk staff were great, and switched my room upon my request. I have stayed there in the past and was truly disappointed with the service I rec'd when I asked for a 1 hour early check in and the initial room I rec'd. October 14, 2012
Rated 4 out of 5 by dogs welcome I appriciated being able to bring my little dog with me as kennel are so expensive and he doesn't really like being there. It was a little confusing as to why we were put in the handicapped room as none of us were physically challenged though. October 11, 2012
Rated 5 out of 5 by Excellent location, good staff, nice interior design Helpful staff, boarding pass kiosk at bottom level, nice interior design in the rooms, and a cute hotel shop. October 10, 2012
Rated 4 out of 5 by SPG Gold is nearly worthless to this hotel I showed my card but they didn't seem to care. No upgrade, no preferred guest floor, no free internet, nothing. When I asked why I was told only platinum gets perks at this property. Then he said what you get is 250 points extra, next customer please. October 10, 2012
Rated 5 out of 5 by Sheraton Wall Centre Very clean and comfortable hotel in the heart of the city October 10, 2012
Rated 2 out of 5 by Noisy rooms I stayed at Vancouver Sheraton for a business trip in October. Although the location is good, the room was noisy from a ventilation unit serving the adjacent room. I could not turn the system off. I could not sleep and the staff could not fix the problem when needed. Needless to say, I was not of much use the next day. October 9, 2012
Rated 3 out of 5 by Ideal location The hotel location was very important to me and I had heard many good things about this particular hotel. Regrettably, no one told me to check into the North Tower as the view are room quality were substantially better. However, my biggest disappointment was with the elevator. On at least 3 occasions I had to wait for 10-15 minutes for the elevator to arrive. I started to use the stairs, as I did not want to miss the beginning of any more meetings. It was less than satisfactory to have to take the fire escape and end up outside of the building. October 9, 2012
Rated 5 out of 5 by EXCELLENT HOTEL and WONDERFUL STAY We thoroughly enjoyed our stay and were very pleased with the choice of Hotel. The Hotel is very conveniently located and has easy access to various Tourist locations. Thanks You. October 8, 2012
Rated 5 out of 5 Beautiful Rooms North tower, corner room..beautiful views of the city, sky mountains..and the bed was heaven...my only slightly negative..is the restaurant..Absolutly great food, and delightful service,,just lacking a bit in ambiance.. October 8, 2012
Rated 3 out of 5 by A mediocre stay Stayed 3 nights. Check in was luke warm, no recognition given as a SPG member even with Gold Card. Long wait to get a table for breakfast . Worst of all you cant contact front desk using your room phone! October 8, 2012
Rated 5 out of 5 by Great Location First time in Vancouver, great place to stay. Leah on the front desk was excellent helping us with hints and tips on how to get around. This was the end of my wife's 50th birthday trip and the hotel finished it off just right. October 7, 2012
Rated 4 out of 5 by Love the view My husband and I were staying in Vancouver overnight to attend a concert. The hotel is perfectly located in the center of things. The theater and excellent restaurants are all within walking distance. The architecture of the hotel itself is beautiful. We had a beautiful view from our window of the North Tower and downtown. October 5, 2012
Rated 5 out of 5 by Beautiful hotel! I absolutely loved my stay and The Sheraton Wall Centre. Didn't get to use the amenities but I will certainly be back and will make sure I get to enjoy them. The staff was super friendly and attentive. They were also very helpful when I arrived before check in by taking my bags and offering advice on things to do until check in time. The location an grounds if the hotel were absolutely gorgeous especially at night! Love it! October 5, 2012
Rated 3 out of 5 by Unexpected The first day we arrived, the room was short of Complementary water bottle. Then the water Did not drained properly in the bath tub. Short of shampoo,bar soap etc in the second days. Bath towel was used and it was torn So i hope your hotel in Vancouver should double checked before any new guess arrive October 2, 2012
Rated 5 out of 5 by Great Location The location of this hotel can't be beat. The staff, particularly Andrew, were very helpful. We were surprised by the fact that there was no restaurant in the hotel, but Room Service took care of that. Would definitely recommend this property. September 30, 2012
Rated 5 out of 5 by Perfect location, fabulous view We stayed 2 nights and walked to all the attractions we wanted to see. Robson St, Yaletown, ferry to Granville Island, Gas Town and Davie street. Our view across the fountain to the old churches, hospital and hills beyond was great. When we got ready to leave we had a dead battery and hotel staff provided a free start up service. Sheraton's reliable excellent service is appreciated! September 30, 2012
Rated 4 out of 5 by September 2012 The location and the design of this hotel is perfect. September 27, 2012
Rated 3 out of 5 by Some ways to go Hotel was in great location and bed was excellent. That*s the good news. Check in was nothing special no mention of my status nor was the Starwood Preferred area prominent. I was in line and had to let the reception area know I was next. There was no mentioned about needing help with bag. Later in the evening I was at the other location since there are two locations to check in (was not noted in hotel info). The second encounter not very good either, we were virtually ignored for 5 minutes while she talked on the phone. its nice to say I will be with you in a moment. My whole point is I stay with many Starwood properties (worldwide) this one needs improvement. September 27, 2012
Rated 4 out of 5 by Good, but not completely value for money The room was perfectly OK, with good facilities for working, and the view was excellent. But at this price I do not expect a Starbucks paper cup in my room for my coffee: and as a European I do not count Starbucks as an adequate level of quality. Breakfast in the hotel was too expensive for a rather mediocre selection: I ended up going to the cafe in the hotel opposite for both coffee and breakfast. September 27, 2012
Rated 2 out of 5 by StarHot Associate Room Discount Program Stink I stayed at the Sheraton Vancouver Wall Centre hotel under a discounted rate (a relative is employed by the Starwood Hotel chain) but after receiving a bill for a $70.00 breakfast, I inquired with a stationed male staff member in the hotel lobby and found him to be extremely rude and unhelpful even making disparaging comments about the program. His attitude and the costly breakfast left a bad taste in my mouth. September 26, 2012
Rated 1 out of 5 by poor i asked to leave a parcel at desk for pickup employee not happy said it would go into lost and found if not picked up in one day. then i went to desk x2 to say he will pick up sat at 12pm ...he came and was sent away with no parcel. Chrissy was girl who sent him away. I then had to leave my meeting early to deliver it to him. was given wrong directions to get to the vogue on granville. September 24, 2012
Rated 4 out of 5 by Noisy HVAC Excellent property with the single exception of the noisy heating/cooling system which woke me as it turned on periodically through the night. September 23, 2012
Rated 3 out of 5 by Not the best Sheraton In a useful position in downtown. We booked a club room and disappointed with club lounge and breakfast and evening o'dheorves which frequently ran out and hot food was cold.No easy chairs in lounge. Just not worth the extra money. Reported our disappointment to front desk but not a lot of interest shown. Club rooms nothing special just the same as non-club rooms. September 21, 2012
Rated 3 out of 5 by Great location We checked in late in one of our rooms because the room wasn't ready. This was at 7pm! We had to store all our luggage in one room while we waited for the second one to be cleaned. Also, we came back the next afternoon after 3pm and our room hadn't been cleaned yet. The room was very nice and the beds are awesome! I just think that the cleaning staff needed some adequate help and time management. September 21, 2012
Rated 4 out of 5 by good beds Bed was extremely comfortable...I had a good sleep. TV is digital while reception is analog, therefore, poor quality picture. September 18, 2012
Rated 5 out of 5 by Awesome,prime downtown location Located in the heart of downtown, easy walking distance to everywhere. September 18, 2012
Rated 4 out of 5 by Enjoyed my stay Every August since 2009 I attend the Supernatural TV show convention at the Sheraton & always enjoy staying at this beautiful hotel. My only issue is that there aren't many choices for meals on site and that my air conditioning wasn't cool enuf to sleep well. The rest was great. See you next August! September 17, 2012
Rated 3 out of 5 by great location but average Generally OK but 2 negative points - 1. on the morning of checkout I had to call guest services several times to get a response; when I got through to the desk I was placed on hold for an unacceptably long time. 2. Live music was advertised in the bar until 1AM during the week - at 1130 last call was made and everything shut down shortly after. this was annoying to guests other then myself as several clearly had planned for a drink there at the end of their night and were turned away. Positive - lunch service in the cafe was great September 10, 2012
Rated 1 out of 5 by Sheraton Vancouver Rooms extremely small for the price. Self parking was imposible September 10, 2012
Rated 4 out of 5 by King room was bigger than expected As an SPG Gold member I booked on points and received an upgrade. The room in the North Tower had half the room as windows, plenty of room with a small couch and chair, in addition to a work table and king bed. The location is great for my needs and the bed almost kept me from getting up - it was so comfortable! Valet was excellent although the price for parking is a bit steep there. September 6, 2012
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