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1 quarto 1 quartos , 1 adulto 1 adultos , 1 criança 0 crianças
Rated 3.9 out of 5 by 794 reviewers.
Rated 5 out of 5 by Great facility We were very satisfied with our stay. Looking forward to returning and enjoying all the amenities you have to offer. February 19, 2013
Rated 4 out of 5 by Cleaned Up Nice The old Safari Sheraton cleaned up nice. Would stay here again. February 19, 2013
Rated 4 out of 5 by Convenience & Comfort Perfect for the Disney Area, the renovations have been worth it since the last time I stayed there. Bed is the best! Very relaxing for the madness of the Orlando Area, great restaurants near by...Room service was a savior! February 19, 2013
Rated 1 out of 5 by This hotel was lacking in several areas There was no hot water (shower or sink) in the room on the first morning of my stay. The hallways and elevators had a very unpleasant odor. A neighboring room had placed a tray of food from room service in the hallway. That tray sat there for at least 15 daytime hours, untouched by any staff that passed by. There was one paper coffee cup in my room - THAT WAS USED! The rim was stained where a previous guest had drank from it, the seam inside the cup was stained. Absolutely inexcusable! February 19, 2013
Rated 4 out of 5 by This hotel had been redone and had great accommodations. We would stay at this hotel again without question. The staff, facility and location made our trip enjoyable and relaxing. February 19, 2013
Rated 5 out of 5 by Pool Manager I am sorry I did not get the names of the crew that worked the pool area on the night I stayed I have cancer as does my wife. My wife is newly diagnosed. it was quite breezy at the poo,l and my children came to visit me. We were hanging out by the pool my daughter explained the situatuation to the pool attendee who allowed up to use a cabana to stay warm in and extend our visit. This was probably one of the last times I would be able to watch my Grandchildren play in the pools annd the memory is everlasting Thank you all February 18, 2013
Rated 5 out of 5 by Loved this hotel!!!! My family and I stayed at the hotel from 8-27-12 to 9-2-12 and we didn't want to leave! It seemed like we were in a beach front resort, but without the beach... The hotel and our rooms were very clean. The pools, bar, and hot tub were not crowded and well maintained. Great location-close to the parks, even walking distance to outside restaurants and convenient stores. The staff was exceptional, especially Jose G. (security) and Jason (pool staff). They greeted us with smiles every time they saw us and went out of their way to help us in anything we needed. Jason is great with keeping the kids entertained by the pool, even playing games with them one on one. We enjoyed our time talking to the both of them. We feel they went over and beyond making us feel comfortable and making sure we were having a great time. A special THANK YOU to the both of them! We will be coming back here again and again and will refer to friends. February 16, 2013
Rated 3 out of 5 by mr i thought that the door to my room only not opening all the way because the vanity top was not rounded off at the corner made it seam a very cheap fix. also the elevator was very slow palm 2 being in palm 1 on the third floor seams crazy. February 16, 2013
Rated 5 out of 5 by Tops in the area The hotel exceeded expectations. Beds are super comfortable and luxurious. The staff was the best. I took our grandson for his fifth birthday to Disney World, and Mike D, valet provided a small cake for the occasion. What hotel staff ever does that! Facilities are updated, Everything was sparkling. Services make this hotel tops and the location was ideal for our needs. Thank you for making our stay so outstanding. February 16, 2013
Rated 1 out of 5 by Worst hotel, EVER! Told to park in rear (bldg 3). Scared to leave the car. Tried to park under a lamp. Lamp was out. Questioned whether the elevator was a Service Elevator. Never felt safe in the room or in the parking lot. Slept and left, as early as possible. While a Starwood points stay, I will never book a Sheraton property again without seeing the "real thing". Your images of a "resort" are very misleading. Extremely disapointed! February 16, 2013
Rated 2 out of 5 by sleepless in Orlando Noisy room airconditioner cycled on and off all night; room was never cleaned during my stay Hotel is getting old and the elevator was downright dingy reception staff was friendly and efficient, as was the valet. February 14, 2013
Rated 4 out of 5 by Where is the WiFi Nice hotel with a pleasant staff but they have some real issues with WIFI. We stayed here because of that reason but ended up going out and paying to use internet time as we needed to contact people after being away on a cruise. We were told by staff that they have major issues with wifi....so why not fix it. Very nice hotel and wonderful staff though. February 13, 2013
Rated 5 out of 5 by The hotel is welcoming The remodeling of this Sheraton is outstanding, as I have returned twice since the remodeling. The hotel is clean, enjoyable, playful and makes you feel as if you are at a family reunion (fire pit, water volleyball, water basketball, water slid, etc). The housekeeping staff does an amazing job especially ours re-organized our toiletries...verynice! Thank you! February 13, 2013
Rated 3 out of 5 by Check In Room was not ready upon arrival at 5:00 p.m. Four guests in the line next to me checked in while I stood there. Had previously asked for a Deluxe Room, King Bed. Requested High Floor, Quiet Room. Was given a suite (and I use this word loosly) as an upgrade for my wait. "Suite was in Bldg 3. Second Floor. In front of elevator. No balcony. View of palm tree. Terrible room. Had to go back to check in and was given correct room. Was late for a dinner meeting. February 12, 2013
Rated 3 out of 5 by Bait and switch To my suprise and total dismay, as I checked in I was informed that my room selection, that was for a King Sized bed was not available. I drove for an hour to be apart of the newly "Remodeled Sheraton Experience" and was blind-sided!! I was speechless and felt like someone kicked me in my stomach. This was my little escape, a mini vacation that was a pre-valentine gift to MYSELF and I had no other plans in place as plan B was not to be an option when it came to the Sheraton. February 12, 2013
Rated 4 out of 5 by Great Support Staff Property looked dated from the exterior but was very impressed with my room and the entire staff. From the front desk to housekeeping, what a friendly and helpful team this property has to offer. February 12, 2013
Rated 5 out of 5 by Excellent experience We stayed for three nights during the first week of Feb. 2013. Super clean rooms, nice balcony overlooking the lovely pool area, very comfortable beds, quick check-in and check-out, wonderful staff. My 21 year old daughter especially enjoyed the pool(s). Internet a bit slower than we are used to at home, and elevators a bit slow as well in the main building. Overall though, a truly excellent experience and would definitely stay again. Close to many dining options and shopping opportunities. Great location for Disney but also for Sea World and Universal (with easy access using Palm Parkway and Turkey Lake Road if you don't like traveling the interstate). February 11, 2013
Rated 3 out of 5 by Mrs Rented cabana and I always had to go get someone to wait on us .. Not busy but staff was not that great. Hardly to be found. Had to ask bartender where they all were. Rooms air condit very loud and no shampoo left so had to ask for. February 11, 2013
Rated 3 out of 5 by expensive stay Average service. Expensive rooms and service surcharge for everything including parking. the only good thing is its prime location in lake buena vista close to most theme parks including disney February 10, 2013
Rated 1 out of 5 by Will not go back Was shocked when we arrived that the hotel was a motel with a nice lobby. Sub par experience all around. Bar staff was very annoyed when I used a drink coupon that was given to us at check in and it took them 20 minutes to figure out how to take it off of my bill while I was dealing with my toddler who was ready to leave. Was told at checkin that a 4pm checkout was no problem and something I am used to as a platinum guest. On day of checkout keys were deactivated at noon and front desk staff took an oh well attitude and was annoyed to turn them back on and basically told my wife who was alone with our two year old she had to be checked out ASAP with no compassion or assistance despite us being told at checkin we were fine with the 4pm departure time. When I came to the front desk to work out a solution I was told that's how it is and I was looked at like a crazy person. If I am a top tier platinum spg guest I would hate to see how they would have treated some jerk off the street staying there for the first time. This property should no be affiliated with Starwood or its spg program as there was zero customer service or hospitality offered. Don't wast your time here. February 10, 2013
Rated 5 out of 5 by Beautiful Resort We stayed at this resort for only 1 night and wished we could have stayed a week. The resort is beautiful, the room was very clean and the staff treated you like you were the only person in the hotel. The service from everyone was exceptional. February 10, 2013
Rated 4 out of 5 by Great location Comfortable, great bed and staff helpful and very friendly. Buses to and from Disneyworld was a plus. February 10, 2013
Rated 5 out of 5 by Great hotel Very nice experience at this hotel. Very comfortable beds, quiet. We had a courtyard view of the pool area which was nice. I will definitely stay here again. The staff was also friendly. February 6, 2013
Rated 5 out of 5 by Wonderful Hotel This hotel is simnply amazing. First, the staff is excellent. Norris and Liz at the front desk were superb, greeting me every day with a smile or handshake. At check-in I was given a nice upgraded room, enrolled in the green program and given a number of SPG bonuses. All of the staff, from the front desk to the cleaning folks to the restaurant staff to the pool attendants to the parking attendants to the store cashiers were always smiling and happy to see me and my two daughters and wife. The hotel is beautiful after undergoing a nice revitalization. The outdoor pools and hot tubs are beautiful. Room was clean and comfortable and lots of open space in lobby. Ample parking, safe area, and easy drive to all local attractions and restaurants. This hotel will now be our new home whenever we visit Orlando in the future. My entire family felt like we were being treated like royalty. February 6, 2013
Rated 5 out of 5 by Memerorable times I had for some time wanted to take my daughter to Disney and I did everything last minute. But the staff Ms. Bianca was most accomidating and bell staff Mr. Leo was helpful at our arrival. I will defanetly be back. Thank You February 5, 2013
Rated 5 out of 5 by Exc ellent I would like a special mention for Ary who went above and beyond. I was by the pool with mu Autistic Nephew and Ary noticed that he was hot and brought over a drink for him, This helps restore our faith in humanity...If there are employee awards she most certainly deserves one... January 31, 2013
Rated 5 out of 5 by great experience stayed here with two kids and was extremely satisfied with the amenities the hotel was clean modern bright and in a great location. would stay again! January 30, 2013
Rated 4 out of 5 by Service Exceeds All Expectations Even with the recent remodel, the rooms still feel somewhat dated. However, the staff consistently is extremely pleasant and exceeds expectations. Third stay in a year and will be back. Pool area remodel is excellent and very good gold recognition. Highly recommended - even if only for a night. January 30, 2013
Rated 5 out of 5 by the new revamp of the hotel puts it on par with higher end properties Sheraton has revamped this property to put it on par as s true resort with reasonable prices. The pool grounds are amazing from very unique reasonable priced private cabanas with unique added fan tv food and beverage options all at an extreme reasonable price. Their customer service is over the top. They cannot do enough for you. I felt spoiled on my2 night getaway from chicago cold. The pool menu is priced right so you dont feel like you need to leave to avoid standard hotel foodprices. You.have awesome priced right options. Details from super comfy beds to relaxing rooms and a balcony all contribute to a relaxing stay. You will want to return to this resort. Location....location....location....is simply on point. Come and try it...I trust you won't be let down. Save room for breakfast...awesome buffet...priced ok but worth it. Thae staff of this hotel is 5star. Dc..chicago and spg member. I liked this place before....now I love it. Thank you sheraton. Dc..crew major airline and ceo of a national recording musical artist January 29, 2013
Rated 5 out of 5 by Loved the pool Had a great time at this property and the pool area is great. January 29, 2013
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