Rated 2 out of 5 by Newbie Hotel in good location, but check-in takes too long
The lines at check-in were extremely long this weekend (stretching past the front entrance to the restaurant) but only 3 of 5 check-in counters were open (excluding the one counter opened for gold card holders). Check-in for each person was also slightly slower than what I've experienced at other hotels. This could be a one-off situation due to Canada Day / PRIDE weekend, but the hotel should have anticipated the situation and staffed up appropriately.
June 30, 2013
Rated 4 out of 5 by Kathryn60 Comfortable stay, poor restaurant value
Our recent stay at the Sheraton Centre was very comfortable. The rooms were clean, although they were not ready when we arrived. Because of this, we were given a discount coupon for the BB restaurant. The food there is very overpriced. . $17 burgers, both chicken and veggie, came with pre-prepared, probably frozen patties, that were very small and tasteless. The veggie one in particular was mostly rice and corn. I would not eat here again despite a discount.
May 6, 2013
Rated 3 out of 5 by nads02 Great Room, Staff could use work
We had no problem checking in or checking out, very friendly and helpful. Room was very clean. After traveling home from departing this hotel we realized we had left prescription eyeglasses in our room, after calling and talking to several staff and getting no where, we finally had one staff member help us and go to the room and call us back, they are still claiming the glasses are not there, which would only mean someone has taken them. Not the best service.
April 8, 2012
Rated 4 out of 5 by crazeecanuck Nice room
very nice facility, gym is great.
November 8, 2013
Rated 1 out of 5 by Nick714 For the price, a disappointment
We were told over the phone that we could get a roll-away for a third person.
---When we arrived, we were told we could only order extra blankets to make a pseudo-bed.
We called four times to request extra blankets to make a pseudo-bed.
---After the fourth time, room services called us. When I answered with a, "Hello?" I was met with a, "What, you don't have blankets on your bed or somethin'? What's the problem?" After I explained, they hung up without saying anything and left a pile of unfolded (and what we thought might be dirty) blankets on our hotel room floor. We made the best of it.
We called guest services twice to report a broken thermostat that kept the heat pumping into our room.
-Nobody came to fix it, and the issue was not addressed. We kept the window open the entire time and sweat all night long.
We were told that if we booked a flat rate taxi through the hotel ahead of time, they would arrive for one to take us back to the airport. We called several hours ahead of time.
---We waited with the serviceman for a half hour while other taxis took other people. Eventually, the hotel serviceman walked us two blocks away and flagged down a random taxi. Rather than paying the 55 dollar flat fee, we paid close to 100 dollars.
We were told that our organization would be provided free wifi.
---My group could not connect, receiving an error that too many people were already on the wifi. We couldn't find anybody at the hotel who could help us connect.
On the bright side:
-the gym facilities were nice
-the maid was very nice
-when interacting with hotel staff, they pretended to care about us and were very nice.
Overall, a terrible experience considering how much we paid.
November 18, 2013
Rated 5 out of 5 by CE27 Amazing Staff
I just want to let you know how much I appreciate the care that your staff at the hotel has given me over the past year that I have been staying there; these people deserve recognition for the great work that they do:
• Rocco – guest services
• Atef, Long, Prakash, Roland, George, Ron, Michael, George, Edward – bell desk / valet desk
• Paul, Nonie, Ronnie, Maria – front desk
• Blessie and the morning team at the lounge
• Reggie, Dante, Helena, Jun – Trader’s
February 16, 2012
Rated 4 out of 5 by Jayjay81 Pool did not meet expectations
I always look forward to the pool at this hotel but was disappointed. There was an awful black mesh cover over the pool which took all the sun away. The outdoor pool bar was also closed, so after a hard work day I was disappointed. I hope this is not a permanent thing! The front desk said it was to keep things out of the pool. The whole lure of this hotel is the outdoor pool. This used to be the best hotel pool in Toronto.
August 25, 2013
Rated 3 out of 5 by Iggy13 Charles Ighorewo, Bell Canada's Expectations Exceeded
Good morning Arjun,
I just wanted to inform you that my stay at your establishment for the first time from May 13 – 17, 2013 was pretty impressive from a customer service standpoint.
From the time I arrived at your hotel your staff was very polite and helpful in getting myself and my things organized into my appointed room with a great view by the way as well. They made me feel at home if that is a correct term to describe how I felt throughout my 4 night stay...
I will definitely be staying at your hotel from now on whenever I am in the GTA Region for work and will recommend you to my friends, family, and of course business colleagues.
The last thing I would add is that the room was pretty old but it was overlooked once again by the overwhelming customer service which made everything okay.
Take care and enjoy your summer season!
May 28, 2013
Rated 5 out of 5 by Trevor1015 A Relaxing One-Night Getaway
Having arranged to see the performance of "The Wizard of Oz"...we could have easily travelled back to Guelph, but it was very convenient to have pre-planned for the performance, a relaxing night cap at a restaurant / pub and then back to the comfort of our room...
Overall our stay allowed us to not be rushed for our evening out and allowed us the relaxing atmosphere for the remainder of our stay. The staff were welcoming and very pleasant to work with.
February 11, 2013
Rated 4 out of 5 by xrayjames Nice enough, but....
I was there to attend the 2012 ISSRT World Congress and spent 3 nights. The rooms, while clean, need a makeover. The colours I found depressing instead of relaxing; they look like they are from the 70's. Plan slab doors on the closets and bathroom, no hooks on the doors either. Minor things, but at $239/night I expected more refinements.
OTOH, the lobby,meeting rooms, washrooms were all spotless and comfortable. Definitely a good place for a conference.
June 11, 2012
Rated 4 out of 5 by Joelo Great Location, large parking fees?
This hotel was fabulous. It was right next to the Toronto Jazz festival and most of the city.
The only downside was the parking charge of $48 per night instead of $17 or so like other hotels. We drove the the US so we had to take our car and although we never took our car out of the hotel until we finished our visit, we got charged $48 a night.
Great hotel, service, etc, but the parking charge really dampened my feelings toward the hotel
July 17, 2013
Rated 3 out of 5 by pguru Standard Business Hotel. In and Out.
Not much to write here. The location is great, connected to the PATH subway system of downtown Toronto. Other than that, facilities are standard. The Club Lounge is beautiful but lacks in food offerings. Breakfast was too basic. Evening hors d'oeuvres were better. Good cheap parking across the street and accessible from the concourse level through PATH.
October 1, 2013
Rated 5 out of 5 by Tim17 Home away from home
My wife and I have been travelling to TO for 23 years. We only found the Sheraton Centre in 2004, but it has since become our home away from home. The location, facilities and staff are second to none. We stay here 4-5 times a year and even when we've had issues on one or two occasions, the staff has addressed them to our complete satifaction. We love Safwat, our favorite bartender anywhere....he is always a highlight of our trips. Our only current issue is the transformation of Trader's which was our favorite bar anywhere. It was one of the major reasons we came to love the property. We are apprehensive about the new bar/restaurant, but willing to take a wait and see approach. Even if we end up disappointed with it, there are way too many positives to outweigh that single negative. Already booked for April and can't wait to be back!
March 12, 2012
Rated 5 out of 5 by tinaburke WOW
Weekend in Toronto with my 23 y.o. daughter, we shopped, we dined, we hot tubbed... We were greeted by gentlemen who parked our car, then led us to the registration desk, where they went not only signed us up for our room, but went WAY beyond the specials we thought we were getting... Added 2 buffet breakfasts, and late check out... thank you Brian!! The original special was the room, valet parking and $25 for the Eaton's Center for 160 incredible!!!
December 19, 2012
Rated 3 out of 5 by Yank47 Time to work on staff
Your concierge and bell boys were rude and not forthcoming with information. The only one that cared enough to help me was a old gray haired veteran employee who knew his job. He was undoubtedly trained somewhere else! I requested the phone in my room be fixed and my request was ignored. You are too interested in extracting money from people and not interested enough in providing service.
September 14, 2013
Rated 4 out of 5 by SUENHOW This Hotel Has Great Location
Hotel is Great!
Location is Wonderful for access to anywhere in Toronto!!!
Staff and Service were excellent and fast, even when calling down to repair a malfunctioning television. It was fixed quickly and remotely, then followed up on with a live person.
Club Level rooms could have been a bit nicer! Robes And Slippers would be a big bonus.
Also the Club Level Breakfast left something to be desired by way of selection available, and overall quality.
April 1, 2013
Rated 4 out of 5 by Mrengelh Great hotel
I always enjoy my stay at the Sheraton - Toronto. I am a regular customer, and always request the Sheraton as my hotel of choice. My only concern is the follow-up on receiving a copy of my bill. On two different occasions - most recently last week - I requested a copy of my bill. But I never receive it, and never get any reason for not receiving it. I need it now. I have requested it, but am still waiting. You need to improve your follow-up service.
May 29, 2012
Rated 4 out of 5 by Cathy63 Great location
Stayed for one night. Everything went well i was able to get connecting rooms. Small issues were toilet didn't flush very well had to do it maybe 3x it was very slow. I also bent down to get something near bed skirt and found a coffee stir stick on floor (not ours i threw it out) but otherwise everything was good. Pool was very nice despite the bad weather. Liked how close hotel is to underground walking and the subway. Would definitely stay again.
February 10, 2013
Rated 2 out of 5 by September227 This hotel is difficult to access if you are driving
Our GPS kept telling us to turn left off Yonge street but this is an illegal turn for several blocks. Going around the block was a nightmare. The address for the hotel is Queen street which is completely under construction and therefore not accessable. Very slow check in and out.
When we were ready to leave, I gave the parking valet my ticket and when I went to check on their progress an hour later, our keys were still in the keypress.
July 12, 2013
Rated 5 out of 5 by Rosie27 Comfortable and Convenient
The purpose of this trip to Toronto was to meet friends at great restaurants for dinners and to start Christmas shopping. Of course the Eaton Centre is so convenient to the Sheraton Centre hotel that it makes for easy trips back and forth. The restaurants that I went to were amazing and either a short walk away from the hotel or a short taxi ride. I always like staying at the Sheraton Centre when in Toronto ... it is so convenient and comfortable!
November 23, 2012
Rated 4 out of 5 by Mikey Hotel is fine but BNB restaurant food not so good
Used room service first night and nachos were excellent but 2nd night had steak at the restaurant and found very little meat for the fat in it! Definitely overpriced for the quality. Service also lagged before clearing the table and bringing the bill.
October 20, 2013
Rated 5 out of 5 by Mohit2013 Awesome Customer Service
I have been in to Sheraton Toronto many times and I am very pleased that the staff there (especially in the club lounge) make sincere effort to get to know you. They know me by name there and it is this personalized service and other great things that Starwood offers that keeps me a loyal SPG member.
October 11, 2013
Rated 2 out of 5 by mthomas16 Keep trying to like this hotel, but...
Unfortunately the hotel is in drastic need of remodelling. The rooms are small (even the upgraded Club Floor rooms), not clean (dusty and hairs all over the bathroom), and very old design. A/C is unreliable. On this specific visit, there were problems with the fridge and it took 2 calls and 3 hrs to have it resolved. I stay here about once / month, but doubt I will return. There are many better places to stay in Toronto for the same dollar level.
January 11, 2013
Rated 5 out of 5 by tokiogaijin great customer service
I always stay here when I visit friends and family in Toronto. And even though they live close to the Sheraton they often stay as well for a great weekend getaway.
I have never been upgraded (I think too many businessmen and platinum members use this hotel) but I do feel like I am recognized as a platinum member with free use of the exec lounge (evening snacks and breakfast), late check out, fast check in/out and excellent customer service.
I have had a few very little issues here and there - nothing I would ever complain about and nothing that doesn't happen at other hotels however the front desk/guest services will immediately take action and offer a solution/apology etc. They really treat the guests right.
The pool in the winter is amazing as you can swim outside when it is snowing. And in the summer the pool has a very fun and exciting vibe
June 9, 2013
Rated 2 out of 5 by Linsey Maintenance required
The pool was great and Marilyn at the front desk was extremely pleasant to deal with. However, the hot tub was not open in the morning until 10:00. The power went out in the room on two occassions because the adjoining room plugged in a heater. Electrical issues scare me due to the risk of fire. Ketchup was splashed on the room number. There were two unmentionable hairs found in the washroom, one behind the door on the floor and one in the tub.
February 26, 2013
Rated 1 out of 5 by jimm Very Bad experience
your computers were down when I arrived in the evening and checkin took over an hour, I was put in a very small room on the east side which i found very noisy. I had a major presentation on Thursday am and was up in the middle of the night only to find your wifi networkwas down. i could go on but need to do other things more productive. i tried to explain my frustration yesterday to the front desk person but found her to be crusty at best,
June 7, 2013
Rated 5 out of 5 by Goneagain2013 2nd Home
We found the experience very pleasant. Staff were courteous and knowledgeable, location was great. The hotel was very clean, exercise room was well-equipped compared to a lot of hotels I've stayed at. The location was within walking distance to entertainment and shopping. I wouldn't hesitate staying there again.
October 8, 2013
Rated 2 out of 5 by bjt703 room below expectations
I stayed one night in a juniour suite and was disappointed at many levels. The heating in the room was not functioning a fact that was known by hotel staff as external heaters were behind the couch and I was not informed of this. The bathtub was blocked and did not drain properly. The shower was not functioning well. As my fault I did not complain as I was staying one night and was quite busy but I do have higher expectations from the Sheraton.
November 1, 2012
Rated 2 out of 5 by JEB1963 This hotel need updating
The hotel is dated and is in need up updates. The closet in my room was basically unusable, there was a shelf half way down and so I was unable to hang anythign on the top rod. The bottom rod was obstructed by the ironign board. Whe I romoved the ironing board the clothes stil touched the floor when hung from the bottom rod. The bathroom had an old radiator on the floor, teh cover has fallgin off and the inside was covered with dust.
July 2, 2013
Rated 4 out of 5 by Westcoaster Mostly good ...
... we enjoyed our stay at the Toronto Downtown Sheraton. It was central to all the shopping malls and districts, as well as attractions. Our only disappointment was how a very noisy situation was dealt with at 2:30 AM. From the time we called down to the desk until resolution, it was 30 minutes. And when we asked at the desk the next day to move rooms, we were informed it wasn't possible, without any other action.
August 14, 2013