Sheraton Dallas Hotel

  • 400 North Olive Street
  • Dallas,
  • Texas
  • 75201
  • United States
  • Map

Rooms & Rates

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Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Family Plan Policy

Children 17 and under sleep free in existing room bedding. Rollaways, child rollaways and cribs may incur extra charges

Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room.

Rated 3.4 out of 5 by 1267 reviewers.
Rated 3 out of 5 by Too bad for the bugs:( Honestly, I had no problems with this Sheraton in Dallas, and there were the bugs; huge beetle/roach type creatures that were in all the restaurants! Also, after 1 day of throwing out trash and not having it emptied (I usually keep the do not disturb sign on), there were about 20 fruit flies in my room. I wish this wasn't the case, cause other than the bugs, the hotel was fine. Ah well... June 14, 2013
Rated 5 out of 5 by Accommodating from entry to exit! This was my first time staying in a Sheraton Hotel. I have stayed in many other hotels chains. By far this was my best experience - bar none. My loyalties have changed to Sheraton, and I look forward to many more. All staff were most courteous & accommodating from the reservation people to the maid service staff! Thank you for your exemplary service! My pleasure to appreciate you all! :) October 23, 2013
Rated 2 out of 5 by Im not sure if I would stay again I was not impressed with the restaurant, Draft. The food was frozen and not freshly made. They served frozen crinkle fries that were soggy :( Also my hamburger was flat as a pancake and not tasty at all. On top of that my husband's drink was spilled on his lap. I also think that for the amount of money you pay to stay the hotel should be more luxuries. However, the hotel was very clean. September 17, 2013
Rated 3 out of 5 by Pros and Cons For the most part the room was clean and comfortable. Light bulbs needed to be replaced. There was a hole over the tub and I felt like I was being watched. I was unable to reach the front desk or room service. The phone just rang and rang. We were unable to get out of the parking garage. We pushed the call button and it just rang and rang. Food in the restaurant was extremely expensive! February 11, 2013
Rated 5 out of 5 by Great Overall This hotel is in a great location. The staff was very friendly and attentive. The rooms were a nice size and had everything we needed. Both restaurants/bars were excellent. The only negative thing I can think of is how small the pool area is for a hotel of that size. Seating is limited and if you don't arrive early, there is no room to sit anywhere. June 17, 2014
Rated 2 out of 5 by Needs attention The rooms are dated. This fact would be accpetable if in addition to being dated the rooms were in better shape. There were trim pieces missing in my room, knobs on drawers missing, and yellow spots above the shower. Not what I expected. It took 20 minutes for me to check in. At 9:00 PM. July 24, 2014
Rated 5 out of 5 by OSHA Safety Conference Stay My stay during the OSHA Safety Conference was very nice. Upon checkin, I had room key issues and had to return to the front desk, eventually the situation with the room key was resolved and I was upgraded to an executive suite for my troubles. I thought that was very nice of the young women to do so without me even asking. I enjoyed my stay and felt my room was clean and comfortable. December 10, 2012
Rated 5 out of 5 by Great stay, excellant staff and location!! Had a very enjoyable stay in this downtown hotel, a great Starwood property. The staff is friendly and very helpful, and my room was quiet and comfortable. I had a misplaced personal item retrieved by a very attentive and concerned front desk attendant, and the bar staff in the lobby bar is just outstanding! There are many good hotels in the downtown Dallas area...this is my choice. September 23, 2012
Rated 5 out of 5 by Great food, nice rooms, friendly service I was here for a 9 day training conference. I was so happy to see the food on the buffet was labeled clearly. I am on a gluten free diet and the variety was great and very tasty. I usually lose weight at these events because there isn't much I can eat. I put on a few pounds. : ) July 26, 2014
Rated 3 out of 5 by Need minor changes The hotel was very nice in appearance and most of the staff was helpful however there were a few problems. First of all my room was not very clean. Left over used towels from previous guest, Q-tip on floor...etc there were large bugs on the main floor by the elevators. The food and beverage prices were astronomical. Cleaning staff on 10th floor did a poor job with the common areas. June 17, 2013
Rated 2 out of 5 PLM World attendee Room was on the small side. A/C did not work. Reported this to front desk on nite 2 and was not resolved by the time I left. Signed up for the Green Initiative where they don't clean your room unless asked in exchange for $5.00 a day voucher. Voucher was only good in restraunt and not for in the gift shop and only on food or non alcohol drinks. 20 oz drink from gift shop was 3.00! June 7, 2013
Rated 2 out of 5 by Not a great experience my room a/c was not cooling. my room key didn't work the second day. I had several items in my hand that I had to haul down to the front desk so that I could get the key to them to reprogram. the room was not up to level of what I expected. hotel needs improvement. some areas it looks like it is just worn down. July 12, 2014
Rated 3 out of 5 by Good & Bad All the staff we came in contact with were great. Couldn't be more pleased with the service. However, the room was definitely lacking. I spent extra money to get us a suite which I assumed would be top condition but was disappointed. First, several of the outlets didn't function. In particular, the one the coffee pot was by & supposed to plug in to. And one of the outlets near one of the beds. That was pretty annoying. We ended up brewing the coffee from on outlet near the floor. Then, the sitting/living area smelled very stuffy & moldy. We ended up closing the door to that room. I'm usually so pleased with Starwood properties but not this time. The location is great & the staff excellent but this room was definitely below Starwood standards. I took a friend there for a special get-away treat & ended up feeling pretty embarrassed. Oh, there was also toilet paper in the toilet when we arrived. Kinda gross. June 4, 2013
Rated 4 out of 5 by Love it and will be back Your staff are all very nice and freindly. We enjoyed the pool and fitness center very much. Appreciate your pet freindly poicy as well. The only critique that I have is on Draft. I was charged 21.00$ for 2 glasses of wine. This is pricey for the wine that I ordered. We will be back again but wont go to Draft. Thanks July 7, 2014
Rated 3 out of 5 by Disappointed At check in, and check out, the SPG desk was not staffed. Had to wait in line both ways. I was not offered a room on an SPG floor, but was given a room on a higher floor as requested. Room was very small. When the pull out desk was extended, you basically couldn't walk across the room. The sports bar was better than expected and a great location for accessing downtown Dallas... May 28, 2012
Rated 3 out of 5 by Hotel was wonderful BUT... I was staying here for a business trip, and I absolutely could NOT connect to the internet from my room. This meant I could not get any after-hours work done. I also could not get my cell phone to send/receive text messages OR get inbound/outbound calls. If this is not a necessity for you, then I highly recommend this hotel, but the lack of connectivity for me was a huge minus. January 21, 2013
Rated 3 out of 5 by This hotel needs some improvements. I was very disappointed with the breakfast buffet. There was a lack of food available as if the restaurant was not prepared for the amount of people visiting for the weekend's events. It's very overpriced. Also the showers don't have enough room in them. This could be improved by adding the shower curtain rods that are curvy rather than straight that most hotels use now. April 9, 2014
Rated 2 out of 5 by Room needs improvements 1- there was a leak in the bathroom under the sink 2- the bathroom sink cold water did not work 3- there is no fan in the bathroom...musty 4- room service took over an hour to deliver a bottle of wine. they delivered the wrong wine which was $30 more than the one we ordered. they informed us that the menu in our room was out of date. 5- there was tobacco spit in the elevator February 27, 2014
Rated 2 out of 5 by Not a Stellar Experience I appreciated the check in and the recognition of my being a SPG member- the "special" floor and the room was lovely and spacious and in a quiet wing. Unfortunately, there were a few things that did not meet my expectations. 1. The TV was crooked and I had to spend precious time having an engineer fix it 2. The menu does not take into consideration healthy or food allergy choices 3. The online menu ordering didn't work and while they said they would honor the price- it took several calls and the waiter knocking on my door despite my "QUIET PLEASE" sign to get the price honored. 4. The clock was incorrectly set so I woke up an hour before needed. 5. The air conditioning/heater when off makes a running water sound all through the night making it hard to sleep. 6. The bathroom is a bit small and there is no sitting vanity area. Being that sleep was my number one priority for this stay, it did not meet my expectation. April 10, 2014
Rated 3 out of 5 by Average rooms, great location As a platinum member, I was upgraded to the "executive suite," which was an awkwardly-designed extra room with a sofa, TV, and phone (the TV and phone did not work). The room seemed like a neglected afterthought. At checkout time, I called for the bellman at 3:52 pm and, after 3 more calls to check on the status, the bellman finally arrived at 4:33. Completely unacceptable. December 3, 2012
Rated 4 out of 5 by COMFORTABLE EXECUTIVE SUITE / GREAT CONCIERGE STAFF It's a very big and busy hotel. We stayed in an executive suite that was really comfortable in the North Tower. The hotel is close to DART line and from there you can go to lots of places around the town. It was THE BEST CONCIERGE STAFF I 've already met. They have maps, information about reataurants in walking distance, information about how to go to North Plaza Mall, etc. March 25, 2013
Rated 2 out of 5 by Ok for a short discounted rate stay Even though there were many staffers who really tried, it wasn't enough to overcome the issues of a very moldy and musty room, the incomplete and seemingly lazy approach from housekeeping, and the absolutely rude and horrid staff at DRAFTS restaurant in the lobby, the 1980's outdated and worn decor. I made my reservations 10 months in advance, as this trip happened to be over my anniversary and I was bringing my wife. When I called a month prior to confirm and see about some wine or a fruit basket, where to have dinner out, ext... I was promised from someone they would call me with information. 5 emails from me and 3 from my assistant and still the information wasn't sent with apologies in reply. All I wanted was where to eat and what did they have for me to surprise my wife in room. the day of the trip I called the hotel and that person (a food and beverage supervisor) was no longer there! No record of them. October 3, 2012
Rated 2 out of 5 by Needs Improvement Nice hotel, but housekeeping in every department needs major improvement. Meeting room trash was never emptied in the four days we occupied a room. Major dust on glass shelves in guest room baths. In eight nights stay, had to call for wash clothes four times after housekeeping failed to replace at room cleaning. These are just a few matters that I take the time to mention. July 28, 2013
Rated 3 out of 5 by Watch Out for Valet Received my vehicle back from Valet Parking with my seat and mirrors readjusted (I couldn't reach the pedals) and the radio blaring hip-hop. In my room: unable to keep the temperature cool even though the outside temp. was not terribly hot. On the bright side: very adequate water pressure in the shower and lavatory, which is often lacking in today's hotel settings. April 12, 2014
Rated 2 out of 5 by This hotel has horrible temperature control This was my second time staying at the Sheraton Dallas and I was sorely disappointed. The thermostat control is completely illusory. I set it as low as it would go (65) and it didn't even come close! Additionally, it seems that the "green" feature of turning off the thermostat while you're out of the room might kick in in the middle of the night, further compounding the thermostat problem. This left me hot and uncomfortable and unable to sleep all night long. Finally, my Starwood "preferred" room was right by the elevator. I could hear the motors churning all night long. I had also recommended this hotel to a colleague and she had a similar issue with her thermostat, which was quite embarrassing. I previously enjoyed the restaurant downstairs for its gluten free options, but it was closed this time (a Sunday night). The gym on the fourth floor is nice, large, and well-lit, though. All in all, an awful experience. December 6, 2013
Rated 4 out of 5 by Reserved room not available We reserved a King room and paid in full in advance well before our visit to se Le Miz at the theatre but when we arrived no kings were available. We were upgraded to a Queen suite which was very nice but way more than needed for the two of us. Don't understand the unavailability as we got there early also. July 7, 2014
Rated 4 out of 5 by Great amenities We loved our room and your registration and concierge staff were wonderful; we were really excited about the $5 coupons for your green program, however it didn't seem to work; we put out the card before 2am 3 nights and got one coupon, one of the other nights we were expecting a cleaning and filling of towels, etc. we didn't get it. Should make sure and underpromise here February 22, 2013
Rated 5 out of 5 by Best Conference Hotel The Sheraton Dallas Hotel offers everything from business to vacation. Gracious hospitality; conscience staff; most comfortable, clean guest rooms; fabulous health facilities; great meeting space - all qualities of a superb hotel facility. July 31, 2014
Rated 1 out of 5 by Not Recommended This is a nice building with a good downtown location. The issues have to do with the house keeping, service, and cleanliness. There were a number of missing items in my room when I checked in (i.e. coffee, ice bag, laundry bag). It made me wonder where else they cut corners (cleaning, sheets, etc). Additionally, there where items left in the hallway for over a day. Lastly, I had an issue with my internet. I had paid for it each day. My access was not working the second morning. I called the service center and the woman I spoke with was very rude. She said I hadn't paid any of the days. I explained I had paid each day and had been using the internet the day before. She was very defensive and said I hadn't paid and wasn't being charged. Sure enough, I get home and have changes from each day on my card. I called them and after over 30 minutes I finally was able to receive my receipt for the days that the internet worked. March 10, 2014
Rated 2 out of 5 by Disappointing experience This was my second stay at your location. We will not return. The rooms need to be updated. Wallpaper was coming apart at the seems. No frig or microwave for $200 a night Price point? No to mention a we are getting dressed for the day, another guest walks into our room with his own key. What kind of security do you have in place ?I like your brand, but HATE this hotel. August 4, 2013
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