Sheraton New Orleans Hotel

  • 500 Canal Street
  • New Orleans,
  • Louisiana
  • 70130
  • United States
  • Map

Rooms & Rates

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This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 18 years or older with valid identification to reserve and check into a room.

Rated 3.8 out of 5 by 570 reviewers.
Rated 5 out of 5 by good locatuion We stayed on 7/8/ 2013 after the essence festival it was very nice. the club room is worth the extra bucks nice place to wine down nice views of the city. Try it you will enjoy August 4, 2013
Rated 4 out of 5 by hotel stay was great Everything met our expectations, including the elevators, except we had a big problem with our room keys that never got resolved. They tried but it was never corrected. July 15, 2013
Rated 3 out of 5 by Just looking for the bare essentials I checked in on the evening of 1/9 and the heat in my room didn't work. I was too tired to deal with it so I just went to sleep. I called the next day and a tech was sent up, I left to attend a company meeting and when I returned the heat still didn't work. It was around 11:30pm and I had to stay up until another tech came that easily fixed the issue. The next morning there was no hot water. I called the front desk that forwarded me to a tech and he told me to run the hot water in the tub and the sink at the same time. This seemed a little ridiculous to me that a tech would have a guest do this instead of just coming up. I told him I had to go to another meeting and please just come up and fix it while I'm gone. The next morning there was still no hot water. I called again and was told the same thing. I gave up and just dealt with taking semi-cold showers. The internet was too slow and I wouldn't be able to load certain content on my laptop. The location of the room was good although the walls are paper thin and you can hear people coming in and out at all hours of the night. There was no ice machine on my floor (15). I once came back to my room and the cleaning crew was just leaving so I just told them it was my room and walked right in without having to use my key which later bothered me. Anyone could've just walked in and taken any number of my belongings. January 15, 2014
Rated 5 out of 5 by It is a great experience to stay at this hotel The service at front desk is one of the best ones I ever had before, the elevator, not just different but better organized for users. November 5, 2013
Rated 5 out of 5 by Amazing Staff It was my Birthday and they went out of their way to upgrade my room after I asked. Everyone at this hotel is so polite and curteous November 4, 2013
Rated 5 out of 5 by The room and staff were outstanding. Housekeeping provided outstanding service. The individual who assisted me at the Starwood desk at my arrival was excellent.. November 12, 2013
Rated 2 out of 5 by Poor cuisine Attended 2 luncheons and the food offerings were very poor. Food products very expensive. No chilled water in water stations. Felt like I was staying at a motel 6. July 15, 2013
Rated 4 out of 5 by parking No option given to park car, such as self parking---parking charges per night were very high. I used my car quite often while there which meant more & more tips June 25, 2013
Rated 4 out of 5 by Great Location This hotel is located right in the heart of it all. Most places and tourist attractions are within walking distance. The hotel amenities were excellent September 5, 2013
Rated 4 out of 5 by Great Service Great location and easy access December 23, 2013
Rated 4 out of 5 by great location; nice room right in the middle of everything. fantastic, modern room. quick, efficient elevators. room did get a bit hot at night. other than that, perfect stay. May 20, 2013
Rated 5 out of 5 by Love the "Make a green choice" I am very impressed and just love the push towards sustainability. December 6, 2013
Rated 4 out of 5 by Extremely attentive staff All the staff was extremely attentive and working hard to provide good customer service. One stood out with particularly excellent skills, Alexis. July 15, 2013
Rated 2 out of 5 by Nice Enough Hotel, Horrid Housekeeping Staff When you first walk in to this hotel you are impressed, big beautiful lobby, easy access to the bar, and as a west coaster I was pleased to see Starbucks right there. However, you won't find this once you get to your room. First, we arrived at about 10:30 at night, and went straight up to get to bed. The rooms were stifling! The air conditioning was OFF, not set high, not on fan, OFF-side note, it was over 90 and 75% humidity outside when we got in. Second, the room was average at best, carpet is old and no one had bothered to vacuum very well at all. The toilet seat was missing its hung covers, and there were strands of someone else's hair on the edge of the tub. Hotel was fairly quite and bed was pretty comfy. We were there for a conference and the conference venue was impressive and the food pretty good. The biggest problem was the housekeeping staff. Apparently they thought it would be a funny joke to 1-set the alarm in my room to 5:28am on my third night there and 2-face all the shower heads out into the bathroom so when you turn them on you sprayed everything in the room-this happened to at least 3 of us on floor 41! Would not stay there again! September 13, 2013
Rated 4 out of 5 by Great location Nice clean comfortable rooms with a great location to the French quarter. Walking distance to many restaurants and nightlife. October 3, 2013
Rated 5 out of 5 by Pleasantly surprised Remodeling and updates to the hotel were worth the growing pains. We thoroughly enjoyed our hotel experience. Everything was perfect. May 20, 2013
Rated 3 out of 5 by Sheraton New Orleans Good hotel except the cable TV in the room kept going out and the bathtub took upwards of 40 minutes to drain after a shower. August 2, 2013
Rated 3 out of 5 by This Hotel is Noisy The guests were loud and woke me up everynight with their loud voices, yelling and slamming doors. Security was slow to respond. June 10, 2013
Rated 4 out of 5 by Comfortable and clean Overall, very pleased. Negatives: no room service menu and requested one never fulfilled. Toilet constantly runs, noisy September 5, 2013
Rated 4 out of 5 by Good Location For visitors who want to be close to the Mighty Mississippi, the French Quarter and within walking distance of many sites. June 15, 2013
Rated 5 out of 5 by LOVE THIS HOTEL LOCATION LOCATION LOCATION!!!Impeccable staff! Love Mr. Vertis and Jermaine in the club room! We will be back! September 9, 2013
Rated 2 out of 5 by hotel room service was not fresh and tasteful I did not enjoy room service and informed hotel but they did not remove item and also cleaning lady was very rude. August 19, 2013
Rated 5 out of 5 by My Stay I found the Sheraton New Orleans to be a very nice and clean hotel. The hotel staff was excellent. October 9, 2013
Rated 5 out of 5 by awesome experience Friendly staff and super clean! You are near all attractions. ....definitely will recommend this hotel to any one! June 18, 2013
Rated 5 out of 5 by Nice hotel, great staff comfortable, great location, excellent staff November 13, 2013
Rated 4 out of 5 by Nice hotel!!! The local of the hotel is good. The service is nice. I really recommend this hotel. September 13, 2013
Rated 4 out of 5 by Location This property is in a prime location. November 12, 2013
Rated 5 out of 5 by Very nice hotel You will love this hotel. A very nice hotel, great location and the service is excellent. June 6, 2013
Rated 5 out of 5 by This hotel was great This hotel has a great location and newly remodled, I highly recomend this hotel August 12, 2013
Rated 5 out of 5 by Staying in New Orleans I highly recommend the Sheraton on Canal Street. Great accommodations and location July 26, 2013
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