Rated 4 out of 5 by Amy1963 Great Vacation Place for All
This trip was the first trip to the island of Kauai and the Sheraton was a great place to stay. We had concerns about our 77 year old father getting around to the pool and beach, when we said something to the manager, the hotel provided us with a room upgrade free of charge.
You couldn't ask for a better location. The pool is right on the beach. We would sit in lounge chairs and sun ourselves and watch the waves for hours.
We ate breakfast everyday at Lava. They make the best Belgium waffles I have ever had. The lunch menu for pool side was good as well. The only complaint I have with this restaurant is it didn't stay open for dinner.
The Rum Fire restaurant was disappointing. Granted we had the best table in the house but the food was average limited resort food at incredibly high prices.
We did have some issues with getting our room cleaned. After we let the front desk know, our room was done every morning by 10:00.
When I get the opportunity to go to Kauai again, I will be staying at the Sheraton Resort.
August 3, 2013
Rated 3 out of 5 by Wadda Nice grounds, ground crew and maids.
Wifi is essentially non existent in rooms and conference rooms.
Waitstaff in restaurants are beyond disorganized. 30 min wait for a drink. 1 hr wait for food. Once waited 20 minutes at Lavas and no one came so we left and bought food at Links.
Front desk not very helpful.
March 4, 2013
Rated 5 out of 5 by ambermar1089 Best Hotel!
My husband and I came to the Sheraton resort for our honeymoon. We were blown away by how helpful, professional and friendly all the staff was. We felt so welcome from the moment we arrived to the moment we left. I would recommend this resort to anyone staying in Kauai!
October 2, 2012
Rated 3 out of 5 by Mortgageguy123 Company Manager Conference
We recently help our companies managers conference and awards banquet at the Sheraton Kauai Resort. Although the accommodations were acceptable, and I'm sure better than average for our mainland guests, overall I was not pleased with how were were treated by management.
March 15, 2013
Rated 5 out of 5 by MB1973 Great Experience
I traveled to this resort with my entire company. Chip and his entire team did an excellent job taking care of us throughout the week. We were a large group yet they made you feel as if you were the only guest. I highly recommend staying here.
July 15, 2014
Rated 5 out of 5 by Ernie66 Great Time
Great facility, great people.
Chris and Benji were great bartenders. Darlene and Teo were attentive waiters.
Heather gave my wife a great manicure. Paul in the pool bar was also a great bartender.
PS the entire staff loves working at the Sheraton Poipu....and it shows!
November 14, 2012
Rated 3 out of 5 by Judi Very disappointed in this hotel
I have stayed at this hotel many times. I was saddened to see that a lot of the changes were not in the best interest of the customer. I like this hotel because of it's view and peaceful tranquility. When I return to the island again, I will seek out other options.
September 10, 2012
Rated 5 out of 5 by Les62 Amazing views and beach
The proximity to the beach cannot be beat. Waking up, relaxing, and dining with those amazing ocean views was heaven. The morning yoga was fantastic and the staff was very helpful in recommending and booking our afternoon adventures.
July 20, 2014
Rated 4 out of 5 by Monkseal Room
There was a small empty wine bottle in the robes that were provided when we got there. Pillows were nice but all the other bed coverings were a little cumbersome and no fitted sheets made sleeping more uncomfortable. Bathtub and toilet area was a little cramped.
February 7, 2014
Rated 5 out of 5 by mcaff53 amazing
We stayed 8 days at this resort and had an amazing experience. The staff was so helpful and made our stay wonderful. I would reccommend this resort to anyone traveling to Kauai
August 27, 2014
Rated 5 out of 5 by Coco12345 Best ocean views I have ever seen
We had a deluxe ocean front first floor room-
The view cannot even be described -- beyond breathtaking -The beach was just amazing - we had a cabana everyday - Overall we will definitely go back-
August 17, 2014
Rated 2 out of 5 by Zyggy Partial ocean view NOT worth it
Paid extra for "partial" ocean view room. Got room on top floor of building furthest from ocean. Got great view of buildings in front of me. If you look between the buildings you could see a small sliver of the ocean. Also, the air conditioner was very noisy.
May 9, 2013
Rated 3 out of 5 by Kathy450 Hotel has good location and good service
This Sheraton Hotel had a great location on a wonderful beach. Rooms were very clean and priced reasonably. They have a very helpful and pleasant staff. I would like to see more art work on the walls and our room's air conditioning was not working very well.
October 5, 2012
Rated 5 out of 5 by Natalie38 Loved the location
This hotel is quite lovely in a low-key way and right on the beach. There's great boogie-boarding and after a short walk, good surfing. The pool is nice and well thought out with a separate shallow section for the younger kids.
July 18, 2014
Rated 5 out of 5 by ccolburn88 Great environment
The outside and inside of the facility were beautifully put together and always clean. The people were kind and helpful. The activities offered and availability of anything i desired was outstanding! I can't wait to visit this wonderful paradise again soon!
September 12, 2012
Rated 4 out of 5 by RBkeck Exceptional
We stayed at the Kauai hotel in an ocean front room for our daughters wedding. There were 3 couples. We could not have been happier. Lonnie at the front desk was above and beyond helpful. Valet was very efficient. Rooms were clean and comfortable. Beds were heavenly. We had an adjoining room with the grooms parents and partied hardy one night together. The only complaint the whole time was Rum Fire restaurant. Six of us had dinner. Way too expensive for what you get. Our whole party was soooo disappointed. After we were served, the waiter disappeared and we never saw him again until 30 minutes later he brought us our check. We talked to several people at the hotel and they said they get so many complaints about this restaurant. We spent one day at the pool and rented a cabana. A little costly at $50. but they bring a few free snacks and drinks. Nice to get out of the sun at times. The $30.00 + daily charge was very excessive for what you get. Other than the 2 complaints (rum fire and daily fee) would highly recommend this hotel.
June 9, 2013
Rated 5 out of 5 Set the tone
Front desk staff were very friendly upon our arrival and departure. After a long day at work, the down to earth check in was very refreshing. Upon our check out early the next morning, both the overnight clerk and 6-2 clerk really set the tone for my day.
November 19, 2012
Rated 3 out of 5 by pf250 Hotel requires some TLC
Great location! The rooms are a bit tired and need refreshing. The staff preformed turndown service for less than 1/2 the nights we were there and the morning paper was NOT outside the door 1/2 the time. There could have been more diligence WRT cleaning.
November 19, 2013
Rated 5 out of 5 by JJNSD Wonderful Experience
This is truly a GREAT property. From the moment you pull up in front until the moment you pull away (really hated to leave) the staff, service, food & rooms are teriffic. Very plesant, knowledgeable friendly staff that made our stay a pleasure. Thank You
November 7, 2013
Rated 4 out of 5 by MichaelK77 Newly renovated resort with great pool/beach
The resort is new and looks it. Very well designed and the pool/beach area is great, even if the newer pool is relatively small. Staff are attentive and friendly. Unfortunately, there were some aspects of my stay that did not meet the high standards set by the property's appearance.
- 32" is too small for the TV. Considering the distance from TV to viewing position, 46" or 50" would be more appropriate.
- The TV in my room was "locked down" in such a way that I could not connect an external device, such as a tablet, to view streaming movie services. It also did not have an HDMI input port.
- There was no device that allowed for connection to a music player, such as an iPod. Since the TV was locked down, it was not possible to connect to it.
- The A/C unit was not powerful enough for the room. Even on full blast, I could not get the room temperature lower than 73 degrees F. To sleep comfortably, I wanted to get it to 68.
- The Rumfire restaurant was expensive for the quantity and quality of food offered, even at resort prices. Food was mediocre.
- The breakfast/lunch restaurant by the pool was also very expensive, and did not have gourmet options, considering the prices. The buffet, however, was a good value, considering that it included juices and coffee.
September 29, 2014
Rated 3 out of 5 by Harry22 This hotel is too spread out.
Our room was as far from the main lobby as possible and behind us was the trash bins, which smelled. All in all, the room location was very inconvenient. Also, it would be nice if there was outdoor dining and longer hours for Lava's outside bar & grill.
September 30, 2012
Rated 3 out of 5 by Sorry88 Small pool, no beach.
Older hotel most rooms not on ocean side are small, dimly lit, and in poor condition. The pool area while updated is small and crowded. No beach in front of hotel, buttet breakfast has been discontinued - a big mistake, one of the hotel's best features.
November 12, 2012
Rated 5 out of 5 by Pam49 great stay
We had a wonderful time at this hotel - the location by the ocean is great. We could walk from our room to the ocean to swim or snorkel and then use the ocean shower and jump in the hot tub to relax. The room was perfect and the staff was very helpful.
February 18, 2013
Rated 5 out of 5 by TM49 Bring Back the Breakfast Buffet
In the past, I used to look forward to staying at the Sheraton Kauai. They had a fantastic buffet breakfast that has been discontinued. The buffet really made the stay most enjoyable. It is highly suggested that the buffet breakfast be offered again.
December 17, 2012
Rated 3 out of 5 by Sandya Great location
This property has two great things that I would go back for.
The beach and the complimentary shuttle service.
There are two reasons why I would pick a different property next time.
The spa and the outdoor bar / dining area open late and close early. The staff is friendly but have " sorry we can't do that attitudes"
Also... Although the front desk staff is friendly they do not make good notes on the computer so if you go to a different agent you will have to explain to the next agent what you've already done. Example. I told the first agent I checked in with I would be using Starwood points toward my spa service.
I received 4 folios in my email before my bill was correct . This property needs a gm to empower their employees to do whats right for the guest... It's obvious that the employees do not have that ability . Greg a. and Arch at the pool were great. Spa reception should let the guest know exactly where the service will be.(hidden cabana on the other side of the lava pit) and the concierge should not be selling or pushing villas.
November 11, 2012
Rated 3 out of 5 by KRandSB Great staff, rooms fail to meet standard 4 star
The Sheraton Kauai staff were well trained and very professional, as expected in a 4 star resort. The resort pool and the resorts location on Kauai were also fantastic. Where the hotel fails is on the rooms. The quality of finishing details in the bathrooms especially, as well as the bedroom leave something to be desired. 1970's plumbing that doesn't work and appears old and grungy, no place to hang towels or place toiletries near the vanity, and fit and finish on the vanity being obviously damaged and unkempt. I have stayed in 3 star accommodations that far exceed the quality you see at Sheraton Kauai. Especially due to the high price to book this hotel, I would not return. Furthermore, it was clear that the hotel has no security on random locals or other tourists with use of the facility, which taints the experience for guests paying almost $40 per day for use of the resort pool and parking.
Again, the hotel staff appear to have a high level of professionalism, but hotel fit and finish don't meet expectations of a 4 star high end resort.
May 4, 2014
Rated 4 out of 5 by RPP89 Immediate reprieve from life
This hotel has beautiful views of the Pacific as well as a relaxing environment to enjoy. Our stay was restful and peaceful. We were able to see a Hawaiian Monk Seal that came ashore to sunbathe & we saw whales spouting & breeching from our balcony!
January 14, 2013
Rated 4 out of 5 by AB2013 Hotel Needs Work
This was our third visit to this property - last visit was 8 years ago. The Fitness Center equipment was in exactly the same condition as 8 years ago - old and broken. Both treadmills sound as if they are going to explode. The tennis couts are a disgrace - weeds growing thru the cracks in the court ,large holes in the fences as well as the net. But the biggest disapointment was our check-in/reservation request. I booked ocean front and had requested 4th floor in building 2. I also followed up with 2 calls to the hotel directly as to my request. The end result was no availability upon my arrival. I am a 10+ year Starwood Gold SPG member and have spent over $40,000 with Starwood over the last decade but this meant nothing to the management. The front desk associate I dealt with - Chris - did everything within his power to assist me but he could not perform a miracle. I did receive an apology call from front desk manager but an apology could not rectify my issue after check-in.I would be very hesitant to visit this property in the future.
June 11, 2013
Rated 4 out of 5 by Hawaiitravelers Kauai Sheraton
Service was excellent. Would have liked a chair in the room and a shower cap. Not enough light. Asked for regular blankets because the quilts are too heavy/warm. Promptly supplied. Very nice to have free computer access near lobby. Beautiful resort.
June 23, 2013
Rated 5 out of 5 by Kane23 Amazing time!!!!!!!
Hotel staff was very personable. Had a beach front room and it was spectacular. I wish we stayed in Kaua'i for our whole trip. Julio at the pool was awesome and very helpful and so was Noel one if the cool bartenders. Wings were out of this world!
December 27, 2012