Rated 4 out of 5 by Whitemax Recent stay
Excellent, except no breakfast buffet available. I think you made a mistake deleting this. I'm sure it's a popular , desirable menu option for many guests. Fitness center could use more equipment ie, biceps, triceps & rowing machine.
Manager and staff were exceptionally accommodating , much appreciated.
February 7, 2013
Rated 4 out of 5 by BostonDoc Nice place to stay in Kauai
This Sheraton was overall a nice place to stay. The oceanview room we stayed in was a nice size for Hawaii and was well kept. The proximity to a nice beach was also great and the pool area was beautiful, without the need to fight for a chair. Food was good at Rumfire, though overpriced for what you get.
December 17, 2012
Rated 4 out of 5 by Danny113 Good place for a relaxing vacation
All that you hear is the waves of the Ocean which will put you to sleep. Good bar location with great service - another relaxing place.
June 30, 2014
Rated 4 out of 5 by Bonnieblue41 Exceeded expectations. Beautiful beach & sunsets!
Deluxe garden view was close to lobby & restaurant. Sunsets were magical. Valet service fast & pleasant. Delux king clean & comfortable. Everything was wonderful until large Hawaii roach appeared on floor. Staff apologized ' responded rapidly. Despite that incident would return ' recommend anytime.
February 7, 2013
Rated 4 out of 5 by Daralph Great location, enough room for individuality
We had a wonderful Week in The Sheraton Kauai (Koloa). Nice location with beautiful gardens and lots of space.nice modern rooms with Lot of amnemities. Most or most important Services are for free and included.great beach and access in the hotel.monk seals nearly every day in the beach - perfect.
January 1, 2014
Rated 4 out of 5 by Eskimo First time in Kauai
This resort is on the best beach on the island. Both sunrises and sunsets are visible and beautiful. The waves are big but not too big for swimming and body surfing. The resort lights bon fires at night and there many places to sit and relax. Cabana rentals make the beach experience the best ever!
February 10, 2013
Rated 2 out of 5 by Z9876 Leftovers....
Weather was good so I asked about an ocean views-$80 upgrade--more than original difference. Then 'magically' $60--not close. "Amenities" covered by the resort fee doesn't add anything (except cost) to my stay. Please change to USAGE fees. Then we find the used condom left from previous guests....
December 25, 2012
Rated 3 out of 5 by Canary Air conditioning in room is terrible
Our first room was cramped,at the end of the resort, a/c did not work but we were told numerous times it was fine. I finally asked to change rooms - spg was not noted. I was very disappointed with staff and housekeeping.
June 3, 2014
Rated 3 out of 5 by Lulu48 Garden Pool area
Although the garden pool was extremely clean, there were not enough lounge chairs or umbrellas. Also, no food or refreshments available at garden pool, nor towels. All beverages, food and towels were only available at the main pool which was across the street and a short walk on the main beach.
July 27, 2013
Rated 5 out of 5 by DWalakazam This hotel was breathtaking
From the moment we arrived to minute we departed we commented on how beautiful and serene the hotel was. The beach and pool, the laua lawn, the views and restaurants; everything was perfectly picturesque. We couldn't have picked a more appropriate place for our authentic Hawaiian honeymoon.
September 26, 2012
Rated 3 out of 5 by MikeFromToronto Dark and dated rooms
Great beach and location in Poipu. Make sure you get a room near the beach, otherwise you have to walk a block, across a road, past an old, never used pool and stanky looking fish ponds.
The rooms are tired, dated and dark. Not typical for a Starwood property.
Rum Fire was excellent though.
February 27, 2013
Rated 1 out of 5 by Mkang52 worse expierence in a Hawaii hotel
we have an Ocean Front Room in Sheraton Kauai Resort.....from the moment we got into the room there were some minor issues. Which we tolerated. But today, when we returned from our day long trip to Hanalei and Ke'e Beach, the room was like a boiler room. We called the front desk and advised them of the problem. They promised it will be fixed ASAP. My son and I decided o go out for dinner hoping it will be fixed by the time we return to the room. Well, it wasn't, it was hotter than outside temp of 84 degrees. I called the front desk to iquire about the statue of the air condition.......They replied that it's all fixed. I told them otherwise and it was intolerably hot.....anyways, the engineer came up and told us that it isn't fixed and there were other issues that he couldn't fix atm and advised us to keep the doors open to keep cool.......I called the mangement serveral times and got nothing but the run arounds and very rude and unresponsive and un-accomendating and un-sympathetic to our situation. The manger was horrible and will not take my phone call....I call the 800# and got basically the same responses.........I will never stay at a Sherato/Starwood properties again ever.... and I'll yelp, twit, facebook, youtube, trip advisor reagrding my HORRIBLE NIGHT AT THE SHERATON. I'll upload the Video i took showing the room condition and the conversations i had with the hotel staff at Sheraton Kauai!!!!!..there is a lot more issues with my stay here, but I am too trired and hot to continue.........Shearton Kauai will never have my and anybody I know's business! I will make it my mission after the way my son and I were treated
August 1, 2014
Rated 3 out of 5 by RepeatVisitor nice hotel...excellent location
a nice hotel with an excellent location on the south shore of kauai....rooms are roomy and clean ..however, .air conditioning did not cool off the room even with the curtains drawn during the daytime...which limited the amout of view you could have... maid service staff was exceptional...
November 12, 2012
Rated 5 out of 5 by kristikt27 Super fabulous!!
We stayed here for our honeymoon and our room and the hotel were the best part about our trip! Sissy said "I have upgraded you because of your status to the best room available." SHE WAS NOT LYING! It was gorgeous and everything we could have wanted for the most amazing week of our lives!
September 24, 2012
Rated 5 out of 5 by DorNY Beautiful Resort Property
A beautiful resort on a beautiful property. A guest could spend their entire stay enjoying the pool and beach, although the food outlets are limited on the premises.
Leeona at the front desk was both gracious and helpful. Justine (management?) extremely helpful in resolving a spa issue.
August 19, 2012
Rated 5 out of 5 by Debbie42 Great place to stay
Stayed for a week and loved it. Rooms are spacious and bed very comfortable. Staff very friendly. Ate twice at the RumFire restaurant. Go on Prime Rib night, it was delicious(we went both times). Paid extra for the Ocean side room. Well worth it. Great view of the ocean, even saw whales.
April 28, 2013
Rated 4 out of 5 by Travel4Fun Great staff, great location and good facilities
Front desk staff went out of their way to make a good experience a great one and accommodating us at every turn, especially when it came to available room upgrades and other "extras" like late checkout for us as Gold members. The location in Poipu is amazing and grounds are very nice.
April 3, 2013
Rated 4 out of 5 by Wagonchaser Perfect Location
Loved the area, the beach, and how close it was to town yet still not in the bigger centre. Staff were very good and accomodating, Rooms were spacious and clean, a facelift will be in order in the next few years but just look out the window and you will not worry over the small stuff.
January 28, 2013
Rated 3 out of 5 by KRandSB Great staff, rooms fail to meet standard 4 star
The Sheraton Kauai staff were well trained and very professional, as expected in a 4 star resort. The resort pool and the resorts location on Kauai were also fantastic. Where the hotel fails is on the rooms. The quality of finishing details in the bathrooms especially, as well as the bedroom leave something to be desired. 1970's plumbing that doesn't work and appears old and grungy, no place to hang towels or place toiletries near the vanity, and fit and finish on the vanity being obviously damaged and unkempt. I have stayed in 3 star accommodations that far exceed the quality you see at Sheraton Kauai. Especially due to the high price to book this hotel, I would not return. Furthermore, it was clear that the hotel has no security on random locals or other tourists with use of the facility, which taints the experience for guests paying almost $40 per day for use of the resort pool and parking.
Again, the hotel staff appear to have a high level of professionalism, but hotel fit and finish don't meet expectations of a 4 star high end resort.
May 4, 2014
Rated 4 out of 5 by Nakira Great Place
We spend to great days at the hotel. The room was clean except stains on the cushions of the chair. The bed was very comfortable. What was a little bit disturbing was the noise in the hall in early morning. The Wifi did not work well, but we got discount for that. So that was okay.
September 1, 2013
Rated 4 out of 5 by ggbLava Excellent Location
This property has a very romantic setting at night. We thought that the receptionists are very cordial and accomodating but not as friendly as we expected them to be but overall it was still a very nice experience. One valet personnel wasn't very helpful until we handed him a tip.
November 22, 2013
Rated 5 out of 5 by Jack Great time!
We arrived at the Sheraton on March 5 and stayed 3 nights in oceanfront room - best hotel bed ever! Very helpful staff - Even the hotel mgr took the time to help us retrieve our boarding passes. Lovely grounds! (Helicopter ride is a must when you come to Kauai) Thanks for all! J&K
March 17, 2013
Rated 5 out of 5 by js31213 Great location
My husband and I stayed a week at the Sheraton on Kauai and loved it. The location was great! Right on the beach and easy walking distance to many restaurants and shopping centers. The staff was very nice and helpful. Would defiantly stay here again and recommend it to others.
March 23, 2013
Rated 4 out of 5 by Amy1963 Great Vacation Place for All
This trip was the first trip to the island of Kauai and the Sheraton was a great place to stay. We had concerns about our 77 year old father getting around to the pool and beach, when we said something to the manager, the hotel provided us with a room upgrade free of charge.
You couldn't ask for a better location. The pool is right on the beach. We would sit in lounge chairs and sun ourselves and watch the waves for hours.
We ate breakfast everyday at Lava. They make the best Belgium waffles I have ever had. The lunch menu for pool side was good as well. The only complaint I have with this restaurant is it didn't stay open for dinner.
The Rum Fire restaurant was disappointing. Granted we had the best table in the house but the food was average limited resort food at incredibly high prices.
We did have some issues with getting our room cleaned. After we let the front desk know, our room was done every morning by 10:00.
When I get the opportunity to go to Kauai again, I will be staying at the Sheraton Resort.
August 3, 2013
Rated 3 out of 5 by Wadda Nice grounds, ground crew and maids.
Wifi is essentially non existent in rooms and conference rooms.
Waitstaff in restaurants are beyond disorganized. 30 min wait for a drink. 1 hr wait for food. Once waited 20 minutes at Lavas and no one came so we left and bought food at Links.
Front desk not very helpful.
March 4, 2013
Rated 5 out of 5 by greatful This hotel provided great service
Unfortunately my stay was short, but I found the staff courteous and helpful so that I could complete my objective to attend my nephew's wedding. They were helpful to give me directions to expedite my attendance.
May 19, 2014
Rated 3 out of 5 by Mortgageguy123 Company Manager Conference
We recently help our companies managers conference and awards banquet at the Sheraton Kauai Resort. Although the accommodations were acceptable, and I'm sure better than average for our mainland guests, overall I was not pleased with how were were treated by management.
March 15, 2013
Rated 5 out of 5 by ambermar1089 Best Hotel!
My husband and I came to the Sheraton resort for our honeymoon. We were blown away by how helpful, professional and friendly all the staff was. We felt so welcome from the moment we arrived to the moment we left. I would recommend this resort to anyone staying in Kauai!
October 2, 2012
Rated 5 out of 5 by Ernie66 Great Time
Great facility, great people.
Chris and Benji were great bartenders. Darlene and Teo were attentive waiters.
Heather gave my wife a great manicure. Paul in the pool bar was also a great bartender.
PS the entire staff loves working at the Sheraton Poipu....and it shows!
November 14, 2012
Rated 4 out of 5 by Monkseal Room
There was a small empty wine bottle in the robes that were provided when we got there. Pillows were nice but all the other bed coverings were a little cumbersome and no fitted sheets made sleeping more uncomfortable. Bathtub and toilet area was a little cramped.
February 7, 2014