Rated 2 out of 5 by Brett1752 Rooms need improvements
Stayed at Sheraton for 3 nights for business. The gym and facilities were nice and well maintained, however, the room I received was poor. The carpet was old, walls / wallpaper needed repair and the bathroom was very outdated. The club lounge was nice with a good view over Charles river.
December 5, 2012
Rated 4 out of 5 by bruijnesteijn Nice hotel good location
Good rooms and facilities near Moscow center and shoppping facilities on Market Street, nearby Union Square and China Town in easy walking distance
June 11, 2014
Rated 4 out of 5 Great Location
Our room was a special rate, but it was not big enough for two people to use comfortably.
The young lady at the time of registering was very helpful in giving us a deal on the internet service, which I was very grateful. I will hope to get a good rate on a bigger room for our next trip.
August 29, 2013
Rated 3 out of 5 by ChouChou Check-in
I was mortified when the room I was given already had guest luggage in there.
What a breach of security.
3 room keys were given me #1642 which was already occupied when we went in!!
Called the desk and a bellman met us at room #1242. Did not give me a very good feedling about security.
October 21, 2013
Rated 5 out of 5 by britelite61 The only place to stay in Boston!
From the moment I walked in the door, I was treated like I was special. Every single service provider greeted me like I was important. The location cannot be beat. Walking distance to nearly everything including the T for those places not quite walking distance.
April 3, 2014
Rated 5 out of 5 by FredW58 Another great Stay!
We had a wonderful time and a Great stay. This Hotel is one of my Boston favorites. Great location, Club lounge was superb, great continental breakfast-overall an A stay. The only negative was we really missed the hot tub that used to be near the pool-hope you bring that back. Thanks.
September 19, 2012
Rated 3 out of 5 by noname123 Smallest bathrooms I've ever experienced
It's actually too bad about how small the bathrooms are. We even asked to upgrade to a suite and they said the bathrooms were the same size. There can only be one person in the bathroom at a time. Everything else was good but the bathrooms really made a bad impact on us.
March 3, 2014
Rated 4 out of 5 by BP2211 Nice Sheraton in a Great Location
The Sheraton Boston is in an excellent location, in the Prudential Center. The hotel was renovated a few years back and is in good condition. The rooms are nice and modern. The club lounge is very nice. Other portions of the hotel are currently undergoing a renovation.
March 9, 2014
Rated 5 out of 5 by DCMF55 Well maintained and great location.
The Sheraton staff throughout our 4 day stay made us feel very welcomed. All of the facilitys from the rooms to the pool area were were very well maintained. CLEAN! Great location. Easy acces through the Sky mall to everything. Conference location, all in one package, none better.
October 29, 2013
Rated 5 out of 5 by Brooke60 The location of the hotel was wonderful.
The check-in experience was wonderful. We were allowed to check in early. Our room had a lovely view of the Charles River. The concierge was extremely helpful. The hotel was attached to an upscale shopping center.
May 15, 2014
Rated 3 out of 5 by disappointednupset Rude Staff
The valet was so rude, the bell hop man was also rude. He did not smile and when we left our nags he just brought us the cart and we loaded our 5 bags ourselves. When we returned to get the bags once again, unloaded ourselves. he didn't even flinch to offer help. Terrible service!
September 7, 2013
Rated 4 out of 5 by CMorgan Great time, needs met
The hotel staff was very helpful with making our stay so wonderful. They were always a phone call away and very helpful with navigating the town. We had a great time in Boston and never once had to worry about our room. We used the pool everyday and the room service was delicious.
July 10, 2012
Rated 5 out of 5 by Mike3364 They get it....
Alex checked me in...like a pro. Recognized the status, welcomed me, and made me feel like the hotel had been waiting for me.
Upgraded to a Executive Club and didn't have to ask....no small feat lately.
Club Lounge was well stocked and nice.
A great experience....thank you!
December 10, 2013
Rated 4 out of 5 by JCC58 winter get away
We go every year for a dance competition and stay here. Love it....This year noticed my room had trash, looked like it had not been cleaned. Reported it and someone game to the room immediately and moved furniture and vacuumed the room. That was our only issue. Love this place.
December 13, 2012
Rated 3 out of 5 by Kee1 Hotel Stay Experience
Overall the hotel stay was ok. However I had a dirty unused face towel in my room that I threw on the bathroom floor to change. Hotel room service took the same unused face towel, folded it and place it back on the rack to use.
I reported the incident to the front desk manager.
December 19, 2012
Rated 4 out of 5 by SandyNP Great amenities
Outstanding facilities for the fitness-conscious customer - excellent workout equipment and a pool that provides comfort and workout capabilities. With easy access to the mall, there are lots of opportunities for last-minute shopping excursions.
April 15, 2014
Rated 4 out of 5 by Koala7 This hotel is at a great location
This hotel is located near the Prudential Center, a great place for food and shopping. It's close to the subway station. Yet the sink of the bathtub was blocked and water could not go down. I literally picked out and threw away the hair stuck inside by myself! This is awful!
December 23, 2012
Rated 5 out of 5 by Willy44 Great hotel, convenient location
Wonderful experience. Great room, friendly staff convenient to Prudential Center and "T".
June 17, 2014
Rated 4 out of 5 by LaineyO Sheraton Boston
If you are looking for a nice hotel in a convenient location in the city, look no further than this hotel. You will be very happy with your choice. However, the room service menu is limited. But since you are in a great location, you can walk to some wonderful restaurants.
September 18, 2012
Rated 2 out of 5 by glenn5951 room mix up
I booked three rooms almost a month before the visit ( Sept 20) and asked that they be on the same floor. I even got to the hotel early and re inforeced this request in person with the clerk behind the desk. I was discouraged that one of the rooms was not on the same floor
September 24, 2012
Rated 5 out of 5 by Gen50Bil Excellent location
Great location to Prudential Center shopping !!! New furniture in Lobby looks great. Great view - - -
June 15, 2014
Rated 5 out of 5 by Frozen57 Comfortable, Clean room
Great location in the prudential/copley center.
Room was comfortable and clean.
Fitness center was nice and opened 24 hours.
Bed was comfortable but would recommend turning the mattress because everyone sleeps on the night stand side.
Employees very helpful and nice.
January 29, 2014
Rated 4 out of 5 by Bingham1210 The staff was amazing!
The staff and amenities and overall experience was excellent! I can't wait to come back! The staff was very helpful in recommendations for entertainment and eateries. It was wonderful and made the trip a memorable one that won't soon be forgotten. Thanks Sheraton Boston!!
October 29, 2012
Rated 5 out of 5 by Goody2012 Room with a view
We were so excited to be able to see the Charles River and a great view of the city for our stay at the Sheraton! The room was perfect in every way, from the guest recycling options to the beautiful linens. The Sheraton Boston takes care of every detail for a great stay.
October 2, 2012
Rated 5 out of 5 by Pete007 Working in Boston
The Sheraton Boston is a great hotel. The gym was large and the indoor pools was a pleasant surprise. The lobby bar was excellent and the staff were very professional. Sheraton got it right on this hotel. Great location also. Can walk to a lot of places and restaurants.
October 18, 2013
Rated 5 out of 5 by petunia33 family vacation
Nice, comfortable hotel. Rooms are well-kept and quiet. Great Location especially if you are travelling with someone with mobility issues. The hotel has direct access to the prudential center and shopping.
May 10, 2014
Rated 5 out of 5 by Cyn52 Special Overnight wiht Granddaughters
We were in Boston with our granddaughters to see the Nutcracker. We were upgraded to a suite on the 27th floor with a spectacular view of the Charles river. The girls were thrilled as were we. It really made our trip. The staff at the hotel couldn't have been nicer.
December 30, 2012
Rated 4 out of 5 by dmike Small room but very comfortable hotel
I stayed at the Sheraton Boston for a medical conference. The location was great for a show at the Hynes Convention Ctr. The room was a little small, but it was clean and comfortable. The fitness center was well equipped and the services in the hotel were excellent.
November 5, 2012
Rated 2 out of 5 by countrydoc47 Disappointment
My wife and I felt like we had slipped into a 1980's hotel. Our rather expensive room desperately needed refurbishing, the AC worked poorly, Wifi barely worked, and the overall experience was very disappointing.
May 4, 2014
Rated 2 out of 5 by MrsC dissapointment
Paid for an upgrade to use the club lounge. Club lounge anavailable first night due to a private function. Unattended the rest of the day. No diet refreshments, call front desk, no reponse. Club lounge with trash.
As far as a conference center, great accomadations.
October 22, 2011