Rated 4 out of 5 by Kristen99 This hotel has everything
This hotel met all of my needs. I loved sitting at the pool, reading and relaxing. The pool is spotless and was always quiet. The fitness rooms were great too -- better than expected. The staff was always friendly and helpful. No complaints at all. Highly recommend, and I'm fussy.
February 20, 2014
Rated 4 out of 5 by TXtraveller Nice Hotel - Good Ammenities - Staff not the friendliest
We came for a conference at the Hynes convention center. The hotel met our expectations for being an upper end hotel. Our only draw back was the front desk staff (not all but most of them).
The doormen, cleaning staff were friendly. The front desk staff (who get paid to be courteous) were not.
September 13, 2012
Rated 5 out of 5 by JennyZavos JennyZavos
We stayed for the first time at you Boston facilities. We loved our stay and will definitely return.
June 2, 2014
Rated 5 out of 5 by DrTraveler Great rooms, location and staff
This hotel is in good location of Boston. Close to good restaurants, museums and shopping. Close to major businesses.
May 30, 2014
Rated 2 out of 5 by countrydoc47 Disappointment
My wife and I felt like we had slipped into a 1980's hotel. Our rather expensive room desperately needed refurbishing, the AC worked poorly, Wifi barely worked, and the overall experience was very disappointing.
May 4, 2014
Rated 2 out of 5 by KM12 Poor TV
The TV service in the room is very disappointing. While the set itself is a large flat screen the cable channels are low resolution stretched improperly on the screen. In addition the selection of cable channels is minimal, reception is poor, and there is no channel number mapping provided.
June 18, 2012
Rated 5 out of 5 by Realtyadv A Favorite
Living an hour away, makes a couple nights in Boston a regular treat. We try many hotels, but end up back at this location semi regularly for its service and location. It is particularly great for the colder weather months when you can get anything you need without ever putting on a coat.
November 11, 2013
Rated 4 out of 5 by BP2211 Nice Sheraton in a Great Location
The Sheraton Boston is in an excellent location, in the Prudential Center. The hotel was renovated a few years back and is in good condition. The rooms are nice and modern. The club lounge is very nice. Other portions of the hotel are currently undergoing a renovation.
March 9, 2014
Rated 5 out of 5 by MarMac Sheraton Boston you are my home!! :)
From check in to check out and in between, the Sheraton Boston feels like home away from home! Location is perfect to get to everything. When checking in you are greeted with a smile and top notch service! The breaksfast staff are awesome and attentive!!! WE just love the Sheraton Boston!
December 5, 2012
Rated 3 out of 5 by Tony Get some new elevators!
The elevators in this hotel must have been installed during the first world war. They are unbelievably slow, so you're standing around for as long as 10 minutes waiting for an elevator. When it finally arrives, it is packed with 10+ people. This is simply unacceptable for a modern hotel.
October 11, 2013
Rated 3 out of 5 by noname123 Smallest bathrooms I've ever experienced
It's actually too bad about how small the bathrooms are. We even asked to upgrade to a suite and they said the bathrooms were the same size. There can only be one person in the bathroom at a time. Everything else was good but the bathrooms really made a bad impact on us.
March 3, 2014
Rated 2 out of 5 by Brett1752 Rooms need improvements
Stayed at Sheraton for 3 nights for business. The gym and facilities were nice and well maintained, however, the room I received was poor. The carpet was old, walls / wallpaper needed repair and the bathroom was very outdated. The club lounge was nice with a good view over Charles river.
December 5, 2012
Rated 4 out of 5 Great Location
Our room was a special rate, but it was not big enough for two people to use comfortably.
The young lady at the time of registering was very helpful in giving us a deal on the internet service, which I was very grateful. I will hope to get a good rate on a bigger room for our next trip.
August 29, 2013
Rated 5 out of 5 by romance50 romance 50
View from room was excellent, room was very spacious and comfortable, hotel had all the amenities one could possibly need.
May 27, 2014
Rated 3 out of 5 by ChouChou Check-in
I was mortified when the room I was given already had guest luggage in there.
What a breach of security.
3 room keys were given me #1642 which was already occupied when we went in!!
Called the desk and a bellman met us at room #1242. Did not give me a very good feedling about security.
October 21, 2013
Rated 5 out of 5 by FredW58 Another great Stay!
We had a wonderful time and a Great stay. This Hotel is one of my Boston favorites. Great location, Club lounge was superb, great continental breakfast-overall an A stay. The only negative was we really missed the hot tub that used to be near the pool-hope you bring that back. Thanks.
September 19, 2012
Rated 4 out of 5 by PH2014 my stay
The room's a/c unit was not working properly, the pool was not heated, and $25 for breakfast is ridiculous.
May 29, 2014
Rated 5 out of 5 by DCMF55 Well maintained and great location.
The Sheraton staff throughout our 4 day stay made us feel very welcomed. All of the facilitys from the rooms to the pool area were were very well maintained. CLEAN! Great location. Easy acces through the Sky mall to everything. Conference location, all in one package, none better.
October 29, 2013
Rated 3 out of 5 by disappointednupset Rude Staff
The valet was so rude, the bell hop man was also rude. He did not smile and when we left our nags he just brought us the cart and we loaded our 5 bags ourselves. When we returned to get the bags once again, unloaded ourselves. he didn't even flinch to offer help. Terrible service!
September 7, 2013
Rated 4 out of 5 by CMorgan Great time, needs met
The hotel staff was very helpful with making our stay so wonderful. They were always a phone call away and very helpful with navigating the town. We had a great time in Boston and never once had to worry about our room. We used the pool everyday and the room service was delicious.
July 10, 2012
Rated 5 out of 5 by Mike3364 They get it....
Alex checked me in...like a pro. Recognized the status, welcomed me, and made me feel like the hotel had been waiting for me.
Upgraded to a Executive Club and didn't have to ask....no small feat lately.
Club Lounge was well stocked and nice.
A great experience....thank you!
December 10, 2013
Rated 4 out of 5 by JCC58 winter get away
We go every year for a dance competition and stay here. Love it....This year noticed my room had trash, looked like it had not been cleaned. Reported it and someone game to the room immediately and moved furniture and vacuumed the room. That was our only issue. Love this place.
December 13, 2012
Rated 3 out of 5 by Kee1 Hotel Stay Experience
Overall the hotel stay was ok. However I had a dirty unused face towel in my room that I threw on the bathroom floor to change. Hotel room service took the same unused face towel, folded it and place it back on the rack to use.
I reported the incident to the front desk manager.
December 19, 2012
Rated 5 out of 5 by Frozen57 Comfortable, Clean room
Great location in the prudential/copley center.
Room was comfortable and clean.
Fitness center was nice and opened 24 hours.
Bed was comfortable but would recommend turning the mattress because everyone sleeps on the night stand side.
Employees very helpful and nice.
January 29, 2014
Rated 4 out of 5 by Koala7 This hotel is at a great location
This hotel is located near the Prudential Center, a great place for food and shopping. It's close to the subway station. Yet the sink of the bathtub was blocked and water could not go down. I literally picked out and threw away the hair stuck inside by myself! This is awful!
December 23, 2012
Rated 5 out of 5 by Helcho Great stay
The team at Sheraton Boston were quick and efficient with our girl's bacholerette weekend getaway.
Rooms were comfortable and we appreciated the high level upgrade despite what seemed like a very busy weekend at the hotel.
April 14, 2014
Rated 3 out of 5 by TDForty Hotel has good location
Sheraton Boston is centrally located so it is easy to get around Boston either by walking or public transportation. Room had great view but was small, with limited closet space.
May 6, 2014
Rated 4 out of 5 by LaineyO Sheraton Boston
If you are looking for a nice hotel in a convenient location in the city, look no further than this hotel. You will be very happy with your choice. However, the room service menu is limited. But since you are in a great location, you can walk to some wonderful restaurants.
September 18, 2012
Rated 2 out of 5 by glenn5951 room mix up
I booked three rooms almost a month before the visit ( Sept 20) and asked that they be on the same floor. I even got to the hotel early and re inforeced this request in person with the clerk behind the desk. I was discouraged that one of the rooms was not on the same floor
September 24, 2012
Rated 4 out of 5 by Bingham1210 The staff was amazing!
The staff and amenities and overall experience was excellent! I can't wait to come back! The staff was very helpful in recommendations for entertainment and eateries. It was wonderful and made the trip a memorable one that won't soon be forgotten. Thanks Sheraton Boston!!
October 29, 2012