Rated 5 out of 5 by Tigers7 Great Business Hotel
This is one of the better business hotels I've stayed at for work. Staff is excellent from the front desk to the bell staff and the Concierge level. They remember you and take care of you. Hotel is well appointed. Would recommend this to any business traveler visiting this side of Phoenix.
January 23, 2012
Rated 4 out of 5 by jschwarz I'd definitely stay again
This Sheraton was clean and beautiful, and as a person who works for Starwood hotels and therefore stayed under an employee rate, you really couldn't beat the experience. Brett at the Front Desk gave me a gorgeous corner room, and I loved it. It was clean and quiet and comfortable and lovely. The only things I'll say - and these are for feedback only, neither would not deter me from coming back at all - is that the Internet that I paid $10 a night for was very slow on my laptop, and would not connect on my phone at all. The other thing is that I used Make A Green Choice, and so my room wasn't serviced the first two nights, but I did request a coffee refresher at the desk and did not receive it. No other complaints at all! Lovely property, easy access to the freeway, pleasant staff, great experience.
November 15, 2014
Rated 2 out of 5 by Ritchie07 Hire a Security Guard for Off Hours
Like the previous review, I arrived late night - 2am. The front door to the hotel was locked. I rang the buzzer at least 12 times before the night manager woke up and let me in. I've had better sevice at the night window at budget motels. Arranged a wake-up call which never arrived. Called to inquire about why it was missed and was put on hold for 10 minutes. Serious improvement needed in hotel staff training. And please, either keep the front lobby door open or hire a night security guard, the locked door and buzzer does not work for weary travelers.
November 11, 2014
Rated 5 out of 5 by 192387324965876324 Love SPG Loyalty
This hotel did a fantastic job of making me feel recognized as a loyal SPG traveler. They went above and beyond with a room upgrade and fruit platter. Also, their lounge is quite nice and has a pretty good morning and evening spread.
November 19, 2014
Rated 5 out of 5 by FriarTuck Helpful!
I arrived without a confirmation number for the reservation I had made online for a room paid with SPG points. Desk clerk was very helpful, as was the person she called for assistance in clarifying the situation. A new reservation was made expeditiously. When I got home I could find no confirmation email for the original reservation, which may indicate that i never completed the original transaction or that it had been deleted. In any event, staff resolved the issue promptly, for which I send my thanks.
October 23, 2012
Rated 4 out of 5 by Forbusinessandpleasure Nice older hotel
I have stayed at this hotel solo on business and with my family. It is a very clean hotel, with many things to do immediately around the hotel.
This hotel has a very nice pool, with a slide that the kids loved. They also have a small playground and sand box for the kids.
They have always recognized my platinum status to a Club Floor upgrade. They have a very nice Club Lounge with a very good breakfast.
The hotel is slightly dated, but well kept even though it is dated.
August 14, 2012
Rated 5 out of 5 by Hopefull27 My Interview
I was given this hotel to stay, the day before my important interview the next day. I was worried that the hotel would be as bad as the one I recently had to stay in before I had another interview. I was relaxed, everyone was helpful and very professional.
My room was clean, the bed was very comfortable; my coffee maker didn't work, and they gave me an upgrade so I could use the club amenities so I could have the coffee before my big interview. Thank you to everyone!
March 12, 2013
Rated 5 out of 5 by Oldpro1 Very relaxing
Stayed for a couple of nights during Spring Training. The property is very well maintained and in a central location to all that Phoenix has to offer. The pool, spa, water slide area are nice. The Club Lounge is well appointed. The Rooms, particularly all of the 01 to 04 numbers are spacious and have a view of the sports facilities and the mountains beyond. Staff was accomodating, restaurants were slightly above average.
March 12, 2013
Rated 5 out of 5 by FrequentTraveler13 PEACE AND TRANQILITY
I live in the "ANTARTICA" region of the United States of America. This hotel provided me with peace , tranquility AND MUCH NEEDED SUN. The club lounge is amazing and has beautiful views. The food was great. The peaceful garden downstairs was a true treat. I visit here to rejuvenate myself. My room was comfortable and I must thank the staff for doing a great job,
March 23, 2013
Rated 5 out of 5 by Grammy One of the nicest hotels we've stayed in
This was one of the nicest hotels we have ever stayed in and especially for the Easter rate that we received. Everyone was very helpful and friendly. The "Monsoon Water Slide" was superb for the kids - the pool area and playground was awesome. We will be back.
March 26, 2013
Rated 5 out of 5 by Donrob GREAT facility and staff
The location is ideal for getting to every Spring Training park in the Phoenix area, as well as anything else in the valley. Having this location and a full service resort, and an amazingly attentive staff makes it ideal for visiting the area anytime.
March 23, 2013
Rated 5 out of 5 by Rick440 This hotel was like a breath of fresh air.
After staying at many Sheraton Hotels I was very surprised on how comfortable and relaxed I felt at this facility. The room was large and I really liked the lighting in the bathroom. The club lounge was very clean and staff was a pleasure.
February 5, 2013
Rated 5 out of 5 by LoriD Great stay at this hotel!
This hotel was at full capacity with lots going on and yet they offered great service. This hotel offers a great place for families with the pool, tennis facilities, water slide, and great service. Thanks for making my stay enjoyable!
March 5, 2013
Rated 5 out of 5 by JTHDRH Excellent Service
I would like to compliment Travis, Jason and in particular Jesus for outstanding guest service. Their assistance, going above and beyond made the week at the property a wonderful vacation for the family.
May 1, 2012
Rated 5 out of 5 by snowquail great service
for several years your hotel has hosted a major event that I have attended which included several hundred people. I look forward to your excellent service every year and have never been disappointed.
June 10, 2013
Rated 5 out of 5 by Candace luxurious comfort
We spent a week in Phoenix and loved staying at the Crescent. We did not experience a single glitch. What lovely, friendly people. We'll visit again!
March 27, 2013
Rated 5 out of 5 by Shrl Enjoyed the stay immensely
We were pleased to find that all our requests were met, early checking, close to the elevator and tournament area.
October 13, 2012
Rated 5 out of 5 by FIG75 great stay
Extremely comfortable bed and pillows.I stayed one night and wished i could've stayed longer.
October 22, 2012
Rated 5 out of 5 by skis HAPPILY SURPRISED
not only was he room great but the food was most reasonable and delicious.
October 16, 2012
Rated 5 out of 5 by 13peanut Friendly helpful staff
All personal that I dealt with were polite, helpful and did their job.
October 24, 2012
Rated 4 out of 5 by WineAdvisoryGroup Good Value Option
This is a good option for those requiring a Starwood property and are looking for value. An older hotel but well maintained and rooms have been redone. Executive level is nice... offering mid level breakfast and evening service.... espresso machine is very much welcomed. Loved that it remains open on the weekends! Platinum recognition very good.
My son loved the slide at the pool and the basketball court. The staff is very nice with a good attitude. Free parking and fast wifi a plus.
August 30, 2014
Rated 3 out of 5 by PatBrew86 Late night check-in staff in need of training
I arrived a little before mid-night. After a long & tiring flight, all I wanted was to be greeted by my spg staff, be given the spg treatment and head to my bed. There was already someone in line before us and he wasn't being acknowledged by the check-in staff member. After about 5 minutes, the staff member hung up the phone and proceeded to check the person in front of us in. When it was our turn to check in we received no spg member recognition, we weren't offered our free gift, so after taking the elevator to my room I called the front desk which didn't answer and then headed back down to ask for our gold member gift, free wifi.
We reserved a room w/ club access and had to go back down to the front desk after seeing that we weren't given access.
Tired, weary travelers arriving late in the evening would just like some care and comfort. That's why I became an owner. This is the second Starwood hotel that I've stayed at that had poor late night check-ins. I'm hoping for better treatment for the rest of the trip.
November 6, 2014
Rated 4 out of 5 by BizTravelerDeb So-so for business travelers
This is a pretty and classy hotel from outside to lobby areas. Conference center looked very nice though I did not attend a conference there.
Staff friendly and helpful.
Stayed in club room on 7th floor for 3 nights on business. Room lighting was horrible, no lamp by desk (I have great eyesight and am in early 40's). Older hotel so lack of plugs in room. Plug by bed behind it. Plug by desk underneath it & had to get on floor to plug in computer. Wired or wireless Internet access complimentary in club rooms otherwise $9.95 in room. They do have a Microsoft funded center off lobby with several computers and 2 with printer access. I had to login there so I think you have to pay for Internet there too unless in club room. Decent Internet speed in room but in lobby slower at their computers. The Club floor club was small and evening snacks ok. No free drinks except soda/water. Club not well stocked with water or soda throughout 4 days there. AM breakfast was continental with Starbucks coffee, hard boiled eggs, cereals, oatmeal, pastries, and frut.
Bed very comfortable with nice sheets. Pillows way too soft for me. Bathroom clean and fairly well maintained. Towels mostly fluffy.
Ate at restaurant in hotel one evening. Not enough servers or they weren't efficient even though not terribly busy. Menu okay.
Room faced pool with slide. Not too noisy unless patio door open. Patios are too narrow for a chair. In general, pool areas looked very nice though didn't use. Noise levels in room were very good-not disturbed in morning or evening.
I like the eco-savings where if you don't get your room serviced, for each night you can get a $5 voucher for food somewhere or 500 Starwood points each night.
Hotel is right off I-17. Not a lot around unless you have a car. Parking was in a garage for free to side of hotel. Felt safe getting into hotel from parking garage at night. Cannot enter hotel from inside parking garage.
Suggest improving lighting in room, providing some soft and some more firm pillows, and bringing plug or power strips by side of bed and top of desk (more easily reachable).
March 19, 2012
Rated 5 out of 5 by Jen5 Awesome customer service
Heather at the front desk was very helpful and friendly after a long day of traveling it's nice to have friendly help, The bell service gentleman was also very friendly and kept apologizing for taking to long when he really only took maybe 6 min and that's cause he was with another guest. The only thing I did not like was housekeeping was rude and stared me down as I exited my room as if I was taking to long to leave. I checked out 1 hour before check out so that's what bothered me the most. Other than that I will definitely being staying at this hotel again.
April 16, 2013
Rated 5 out of 5 by HockeyMom008 Phoenix trip with son
Hotel was great! I opted for the club package and would do so again. I traveled with my teenage son and having access beverages throughout the day along with daily breakfast and appetizers later in the day was a wonderful convenience. The location of this Sheraton was central to all locations we needed to visit while there. Nice pool area however the time where there was actual sunlight by pool was limited. The food at the restaurant was fabulous and room service was prompt.
Overall- a wonderful stay for me and my son.
November 21, 2012
Rated 5 out of 5 by Stormie63 The Suite Life!
My husband and I stayed in one of the 8th floor suites for my birthday, as we were going to party with friends across the street at the great Irish Pub and did not want to drive or pay for a taxi across town to our home later that night. The room was beautiful and there were THREE balconies with spectacular views of the whole valley. The biggest balcony was shared with another suite, but our room had private seating areas and we truly enjoyed seeing the sunset from so high up. The bed was ultra comfortable with crisp white sheets and a variety of comfy pillows to choose from. The biggest of two bathrooms was beautiful and had things like shower gel and scrubby, shaving cream and a razor, etc. for convenience. The gas fireplace was romantic and warm. It was a great room at a great price and we will stay again in the future.
January 8, 2013
Rated 5 out of 5 by katb90245 Always great service!
I have never been disappointed by a Sheraton. This particular hotel exceeded my expectations. The staff was excellent--bar, maid, front desk, waiters. Everyone we encountered was cheerful and helpful. First, the coffee--Starbucks, freshly brewed at each meal and left on the table for me. Next, the food--fabulous salads and burgers for lunch. Dinner at the bar, late at night, I think the kitchen stays open all the time. The dinner was rainbow trout. All great!!
April 22, 2013
Rated 3 out of 5 by Lux2012 This hotel needs a face lift.
The lobby was presentable but the room was too dark and old looking it could use a more fresh look. The repairs that have been done in there are noticeable. The street/highway noise was a bit much.
August 10, 2014
Rated 5 out of 5 by Dez77 Staff is excellent, great location!
Your staff is wonderful! The Gentleman whom works as the Bartender/Server on weeknights in the Lounge was simply amazing. Also, Megan at the front desk and your Shuttle drivers were great as well. One was named Josh and another driver was a very very courteous young man whom took me to my office on a moment's notice. Whomever Manages the staff here does a great job. Thanks for making my stay enjoyable and for modeling customer service excellence!
July 12, 2013
Rated 5 out of 5 by spgfamily3 The best we have encountered
We have never stayed at this hotel, however, after our first visit, we planned an unexpected stay because we enjoyed ourselves so much at this hotel. I must say we loved the Club Lounge opportunity and returned the following Friday after our first visit. They have the best racquetball courts and fitness center, plus Jessica and Rita in the Club Lounge were so hospitable. Can't wait to return with family.
December 23, 2012