Sheraton Suites Tampa Airport Westshore

  • 4400 West Cypress Street
  • Tampa,
  • Florida
  • 33607
  • United States
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Rated 3.9 out of 5 by 468 reviewers.
Rated 4 out of 5 by Comfortable The room size is comfortable and the separation of the bedroom/living room is quite convenient. The music in the atrium is VERY unpleasant. You can hear it in the room and the atrium is so loud that you can't even enjoy the music. The carpets throughout the hotel are very dirty. August 5, 2014
Rated 4 out of 5 by Close to airport Internet inside of room 718 did not work (inside of the bedroom) I end up using my phone all times. I stayed in another room on 8th floor on a past and internet did not work either. For one night only it was fine. Breakfast was good and Monica was very helpful. Celina from front desk as well. Shuttle to the airport is reliable and on time. Thank you April 14, 2014
Rated 4 out of 5 by Good location/reservation processing Everyone was cordial and professional. However, I was disappointed when I did not receive an invitation to the evening cocktail hour as I am an SPG member and used points for this stay. When I questioned the attending desk clerk that afternoon about the absence of the invitation he noted that the reservation on the hotel's computer showed I had booked the lowest price room and there was no apparent indication that I used points or was an SPG member. When checking with his manager, he was advised that I should have been extended the invitation for the evening happy hour. Something appears to be wrong with the reservation processing. July 21, 2014
Rated 5 out of 5 by Great aesthetics Liked the interior design of the hotel and the suites. August 4, 2014
Rated 5 out of 5 by Good Value Airport Hotel with Great Staff I've stayed here dozens of times over the years and am rarely disappointed. The hotel has a tropical atrium with large palms and rushing waterfalls making for a relaxing place to have a meal. The staff is always very friendly, professional and welcoming. The front desk and restaurant staff and management really understand the concept of hospitality. They make me feel at home each time I visit. The rooms are all suites with a separate living room with work station and mini kitchen with fridge and microwave. The Sheraton Sweet Sleeper Bed always produces a good nights sleep. As an all suite hotel, they can't provide a me with a Platinum "upgrade" as all rooms are virtually the same. They do however provide Platinums with a voucher for their Monday through Thursday "Suite Reception", an open bar with snacks and a voucher for the breakfast buffet. The hotel, while very comfortable, could use an update, but that is more than offset by the welcoming staff and good value for an airport hotel. That said, it's highly recommended. There are also two large shopping malls and plenty of quality restaurants nearby. July 15, 2014
Rated 5 out of 5 by Love this hotel I enjoyed the suite style rooms perfect for my son and I. I could sleep in one room and he could watch TV in the other. As always the Sheraton has great beds :) August 1, 2014
Rated 2 out of 5 by Problem stay Although the facility was attractive & the staff responsive, we had a housekeeping problem during the our stay, that ruined the visit. July 30, 2014
Rated 4 out of 5 by TC The staff was quite responsive in handling a miscommunication I had during the reservation process. July 30, 2014
Rated 5 out of 5 by Flexibility!! We enjoyed our stay at the Sheraton Suites Tampa Airport Westshore, just an excellent service that exceed our expectations!!, Thank you!!! July 29, 2014
Rated 4 out of 5 by This hotel has a perfect location The front desk staff very professional, just only our room have some spot with mildew in the bathroom, the room was in perfect shape and clean, thank you for your attentions. July 28, 2014
Rated 5 out of 5 by Will always stay at this location Preferred Hotel when visiting Tampa... July 29, 2014
Rated 4 out of 5 by Good for a free weekend My family and I were going to a 3-day Convention down in Tampa from the 25-27 of July. Originally my mother and I were the only ones that were going to stay over because we had an assignment. In the end we all stayed over for the weekend and I used my points for the stay. The staff was very friendly and it only took a few minutes on the phone a couple days before to upgrade the room to sleep up to 6 people for no extra charge. The hotel was very nice and the room was what you would expect it to be since it seems like a hotel primarily used by business people needing to stay over somewhere. There was a charge for the wireless (10$/night) however didn't mind paying it since, as stated before, I used my points to pay for both nights and after we checked out and left I discovered they actually waived the fee, so that was a nice surprise. The coffee that came in the room was free, but the water was $4/bottle, we had our own water so it wasn't a big deal but something to note. Over all the stay was decent and I would stay there again if I had the points to do so. It's right across from a mall though we didn't get a chance to see it, and it close proximity to other shops and restaurants. July 28, 2014
Rated 5 out of 5 by Great stay Lovely hotel! Comfy bed, friendly staff, great food and clean environment. Large, well arranged suites. I would stay here again. Thanks and keep up the great job! July 26, 2014
Rated 4 out of 5 by Very comfortable, great location Overall our stay was very pleasant. Hotel was very nice, room was spacious and comfortable, the location was excellent, staff were friendly, helpful and professional. The wifi needs help...couldn't actually recieve it in the bedroom part of our room...but the wifi was good in the lobby area (were it was free!), and the bar didn't seem to have a great selection of alcohol, but apparently this was a temporary problem. Also, there was an indoor pool, but nowhere to sit outside which was a shame. Overall, we would definitely stay here again.. July 19, 2014
Rated 4 out of 5 by Good location and adedquate facilities Close to airport, good facilities and pleasant staff July 24, 2014
Rated 3 out of 5 by Drain was clogged I didn't enjoy standing in the shower while the drain was clogged. Not a great way to start your morning. July 22, 2014
Rated 3 out of 5 by Air conditioning unit needs repairs The whole hotel is freezing & damp! Room Was frozen & could not get it to a higher temp. We were told opening the circuit breaker to turn our room's unit off completely was the only cure for the cold. A/C was off all night. Room never did get warm. July 20, 2014
Rated 5 out of 5 by Very Surprised with how nice this hotel was. Excellent! I was surprised with how big the rooms were. July 21, 2014
Rated 1 out of 5 by Old and dirty I booked a king room with separate living room. which ended up being room 701. First thing I noticed when I entered the room was how muggy it was. I set the thermostat to 68 and went to get my things from the car. Once i got back to the room i noticed the floor was sticky in the living area and the outlet i plugged my laptop into did not work. I found the breaker box behind the door covered in dust with a breaker off. I turned the breaker on and the outlet worked fine. Next i checked out the bathroom, the toilet seat and ceiling had hair stuck to it, at least 10 pieces between the two. The bathroom door was missing the latch and the hole was filled with thick dust. The king bed was rock hard and creaked loudly with any movement. After about 2 hours i decided the AC did not work but it was late and i did not want to switch rooms. I had to take everything but a sheet off the bed because if i covered myself with anything more i would be sweating. The openness of the center of the hotel amplified all the noises of the 8 floors and made it impossible to sleep. I fell asleep about 230am and had to wake up at 6am. Another thing to mention, if you are over 6'5" like me your head will rub the ceiling in the shower which is filthy. July 20, 2014
Rated 3 out of 5 by Nice room, great location Our room on the SPG member floor was large and well-equipped. A bathrobe and two free bottles of water were provided, which was a nice touch. Location is great, near shopping, airport and stadium. Good workout machines...if they were maintained. Two of three elliptical machines not functioning. Indoor pool had way too much chlorine. We could not use it because it burned our eyes just standing near it. Too bad because it would be a nice way to relax on a rainy day. Breakfast buffet in St James restaurant was very nice with lots of healthy options. If they fix the workout equipment and adjust chlorine level in the pool an extra star is deserved. February 25, 2014
Rated 1 out of 5 by Internet Charges by Device I will NEVER stay at another Sheraton hotel. The charge for 24-hour Internet access for the room was listed as $9.95 per day. When we checked out after two days, our Internet bill was $99.50. They charged us $9.95 for every time we logged on. I called the hotel and they said this was in the fine print. It's a charge of $9.95 per device per day. That's even impossible since we only had 4 devices adn stayed there less than 48 hours. The max charge should have been 8, not 10. What a rip-off!! $99.50 for 2 days of Internet access. October 7, 2012
Rated 5 out of 5 by Wonderful staff and Hotel I love the setup in the room I was stayed in,,the bed and pillows very soft but yet firm,I really enjoyed my stay here and will return in a year or so. The staff was very nice and helpful. July 14, 2014
Rated 5 out of 5 by Quick Weekend Girls Night Out The hotel was great, we were only there for one night but the beds were extremely comfortable and very nice and clean. My only complaint would be the breakfast which was sub par. We had breakfast coupons but if we would have had to have paid almot $40 (for 3) for a limited buffet breakfast that did not taste good we would have been much more upset. This is a great hotel, it's a shame the breakfast was no where near the same level. July 7, 2014
Rated 5 out of 5 by Very enjoyable stay at Sheraton Suites Tampa Westshore!! Sheraton staff was outstanding and approachable, always ready and willing to assist in any way to make sure our stay was an enjoyable one. Neyo and Thabani, were very professional, energetic, and pleasant when we checked in, and set the tone for a great five day stay. Will definitely use Sheraton Suites again!! July 8, 2014
Rated 5 out of 5 by The room was extremely clean We stayed here for one night and the room was extremely clean! That is an absolute must for me! Yassamine and Brunny...2 thumbs up to you for your housekeeping skills!!!! July 8, 2014
Rated 5 out of 5 by Refurbished; great location; pet friendly I travel to Tampa often and have stayed in this hotel several times over the past 8 years. It was challenging staying during the renovations, but well worth the wait. The refurbished rooms are great. Upper floors (SPG?) are hardwood. I usually travel alone (except for my dogs) for business, but the 2 room suite would be excellent for multiple people or a family. The rooms have all the amenities you could ask for: fridge. microwave, lounge area, large workspace, 2 TVs. The bar is decent. Breakfast is so-so (it's a hot breakfast buffet, but overpriced for the quality of the food). Front desk staff and housekeeping is very friendly. I would recommend this hotel and stay again. October 23, 2012
Rated 5 out of 5 by Pet Friendly Hotel and More! The hotel accommodated us and our dogs very well. There is no pet fee which is awesome and the front desk customer service was excellent. The suite was very spacious and clean. Nothing to complain about. May 27, 2014
Rated 2 out of 5 by Entire Property Needs Renovation This entire property needs a renovation. It is run down and the A/C units in the rooms are old and problematic. I had to be moved after the A/C unit in one room could not be fixed due to malfunction. Even after the guy fixed it (worked for 2 hrs) the air return was left dusty. There was evidence on the ceiling of ongoing problems with the unit. They could have moved me before I unpacked and reported the AC problem the first time. I asked for the Manager on duty to come up and look at the dusty air return grill and water damage on the ceiling, but the Manager only called the room and said the GM was gone for the day and she would take the room out of service. The new room they put me in was better on SPG level, but the bathroom walls and ceiling had visable damage that had been painted over. The bathroom had poor lighting and the mirror was very degraded. Even the restrooms on the public level have signs of damage on the ceiling that has been painted over. This by far the worst Starwood property I have ever stayed in. I would never go back here. July 2, 2014
Rated 4 out of 5 by One Critical Flaw Mars Good Tampa Airport Hotel Value I live one hour north of Tampa and this hotel is one of several in Tampa that I use when I visit for meetings, concerts and flights. Over the years, I have stayed at the Sheraton Suites Tampa Airport more than 20 times and am therefore quite familiar with this hotel. The Sheraton Suites Tampa Airport is one of the best hotel values in the area. The rooms are large and comfortable, it is usually well-priced, and is well located and with unique features as noted below. The hotel is very well located - a 10 minute shuttle from the airport, right off the Interstate and near the junction of several highways, 5 minutes from the most upscale mall in Tampa, 30 minutes from Clearwater Beach and 15 minutes from downtown Tampa. The hotel is at least 20 years old but completed a major renovation last year, including the rooms, atrium and lobby area. The hotel is 100% non-smoking and therefore does not smell gross. The rooms are all suites, with a work/entertaining room with semi-kitchen when you enter and a decent sized bedroom with a comfortable heavenly bed and flat screen TV at the back. The central atrium is notable and quite nice. The rooms surround this area and there are large skylights at top which allow the tropical plants below to thrive. Throughout the atrium lobby area, there are a series of waterfalls, boulders, streams and bridges that wind through the foliage. This, along with the all glass, "viewing", elevators are the best features of the hotel. There are a few minor flaws that mar this property - lighting could be better in the bathrooms and parking, especially late at night can be hard to find. The issue I regularly find most problematic at this hotel, however, is with the over-softening of the water. No one likes the slimy, slippery feeling with over-softened water where you can't seem to wash off the soap residue. This is not the normal state of Tampa water supply, as none of the other airport hotels I stay at have this issue. This is particularly a problem at an airport hotel, when you are rushing at 5:00AM to catch a flight, you don't want to take a 25 minute shower to wash off the soap residue OR leave for a day of travel with itchy soap residue on your skin. (Like I unfortunately had to do today.) I usually take a 5 minute shower - the hotel could save thousands of gallons of water a day (and improve the guest experience) if they removed the excessive water softening. I like this hotel and hope they can end the water softening to improve the guest experience. With the exception of these few flaws, the Sheraton Suites Tampa Airport remains one of my top choices for a good value in Tampa Airport hotels. July 30, 2012
Rated 1 out of 5 by Very Disappointing For years, I have been a raving fan of the Starwood brand, an owner of a Starwood vacation property and a proud Platinum SPG member. I travel approximately 250 days out of the year and make every effort to stay at hotels within the Starwood family - in fact, I am typing this from another Starwood brand hotel in British Columbia - even though other comparable hotels may be closer to my destination or even less expensive. I appreciate the consistent quality and level of service I receive from your hotels and in the rare instances when I encounter a Starwood hotel that fails to hold up that expectation, I somewhat take it personally. Unfortunately, my wife and I experienced profound disappointment in our recent stay at the Sheraton Suites Tampa Airport Westshore during our New Year’s getaway to Tampa, Fla. We were intrigued by the beautiful atrium that serves as the centerpiece for the hotel; however, everything else about or experience was a sore contrast to that first impression. It began upon arrival. The hotel staff at the front counter failed to recognize my Platinum status, never asking how I would like to utilize my Platinum bonus or offering an upgrade to the concierge floor. This happens from time to time at different hotels, and it does not perturb me, especially since all the rooms are the same in this particular hotel with no concierge lounge. However, even after confirming my status with the staff, I had to remind them to apply the SPG star points for the Platinum rewards gift, clarify that the internet was complimentary and receive the breakfast coupons in lieu of the concierge lounge. Then, while making our way to the hotel elevators, which the front office staff failed to clarify how to reach, we noticed that of the four elevators in the hotel (two on each side of the atrium) one of the elevators in each set was closed for pre-planned upgrades. It is incomprehensible why the hotel would plan to have 50 percent of their elevator capacity disabled during arguably the busiest time of year. Not only was it the holiday season but it was also the week of the NCAA football Outback Bowl. Wait times for an elevator exceeded 15 minutes and when one did arrive there wouldn’t be enough room to fit the number of hotel guests that had queued up for the delayed elevator. Normally I’d be fine with taking the stairs but my wife was more than 5 months pregnant and that wasn’t a viable option. The hotel room itself was far from pleasant. Once we began preparing to depart for the evening, we quickly realized that there were issues with the bathroom. The shower drain was entirely clogged and by the time I completed an average length shower, I was standing in ankle deep water. The toilet seat and lid were incredibly loose and likely one half turn of a screw away from coming off. There were no washcloths to be found anywhere in the hotel room. Finally, the electrical outlet in the bathroom did not work (despite attempting to test/reset it) so my wife had to resort to getting ready in the mirror by the microwave. And of course, there wasn’t adequate lighting by that mirror so we had to move the desk lamp over into the kitchenette to provide sufficient lighting. It was a comedy of errors that we informed the hotel about and that they were able to address the next day, with the exception of the electrical outlet. When we returned that first evening, we were greeted by a lobby and atrium full of high school students in town to perform at the halftime show for the Outback Bowl game that week. The students were very well behaved but when compounded with the elevator issue, it became an inconvenience, as they would consistently overcrowd the elevators in an almost comical fashion. Furthermore, when I called down to the front desk to request additional pillows for my wife we were told that they didn’t have any extras; undoubtedly they were being used to accommodate the multiple students per room that were present. The hotel offered extra blankets instead; however, the ones provided were unbearably hard and uncomfortable, offering no support. We ended up having to purchase a pillow the following day. The following morning, December 31, a date in which many hotel occupants were probably sleeping-in in preparation for staying up late that evening to celebrate New Year’s, we were awoken to the high school band’s drum line practicing in the parking lot directly outside our hotel room window at 8:30am. They were joined 30 minutes later by the rest of the band and continued to practice until 9:30am when they were finally relocated to the high school parking lot across the street from the hotel. This happened again briefly the morning of January 1 before they were more quickly reminded to practice across the street. Also on the morning of January 1, we had breakfast in the hotel’s restaurant where we quickly realized they were woefully understaffed. Our table was surrounded by three other tables whose patrons had finished their meals, but for almost the entirety of our breakfast the tables remained littered with dirty plates. In addition, there were no clean plates out at the buffet, and we had to notify a member of the staff. The plates then brought out were obviously just removed from the wash, as they were still dripping wet and I had to set the first three plates aside because they were still dirty before I was able to reach a clean plate. When we did get to the food stations, several were near empty, as the staff clearly could not keep up with demand. Upon check out and receipt of my e-folio, I noticed that I was charged for the internet, despite having mentioned the complimentary internet as a result of being Platinum and confirming such with the front desk staff upon check-in. The overall experience became almost laughable as the trip continued along, but in reality the Sheraton Suites Tampa Airport Westshore did an unbelievably poor job representing the Starwood brand. I shudder to think that my expectations for the Sheraton chain of hotels would be less than that of the other Starwood hotel chains, but perhaps I need to adjust them moving forward. The proximity to the airport, mall and stadium combined with the beautiful atrium and lobby that forms a great first impression should be catalysts to making the Sheraton Suites Tampa Airport Westshore an incredibly successful hotel. However, missteps and poor performance, such as those described above, will diminish the chance for success and ultimately tarnish the Starwood brand. I wish nothing but success for the Sheraton Suites Tampa Airport Westshore but will not be staying there again in future trips to the Tampa area. Please take the above criticism as constructive to implement improvements in the level of service and commitment to quality that so many have come to expect from Starwood. January 10, 2013
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