Rated 3 out of 5 by Ingrid27 Generally nice ...
Enjoyed my stay at your hotel during the week. For comments on weekend stay, please see Additional Feedback.
February 10, 2014
Rated 1 out of 5 by Anna1120 This hotel needs better customer service
Mid check-in the lady that was helping me said she be back in a moment and walked away. I stood there for 10-12 minutes but she never came back. So I ask the other woman at the desk if I was finished and her reply was "I guess." In the end there was major confusion about the credit card I wanted the room charged to which might have been avoided if the lady actually finished doing her job in the first place. I called corporate to get the issue corrected and they were also unhelpful. The hotel was very nice but the staff needs to be better trained and if you have an issue there don't expect it to get resolved.
November 4, 2013
Rated 4 out of 5 by Javag01 No time for the customer
At checking in, the desk clerk was on a phone call, did not look at the customer in front of him, and made no attempt to end the phone call expediently. An hour later I had a question. Same experience as at check in.
Had a dinner and breakfast in the restaurant. The food was acceptable, but not great. I paid with a credit card, and added a 15% tip. Back at home I checked my credit card account and found that the hotel had increased my tip to 20%, without mentioning anyting to me.
March 4, 2012
Rated 3 out of 5 by Steve1969 I doubt you will publish this review
As I'm eating my room service dinner, which was very good, I look over near the room fridge and there is a mouse watching me eat. I called guest services and they switched my room and offered me $20 of meal money, which i could not use because the following day meals were to be provided for us at the seminar i was attending. I asked if they could be applied to the dinner i had just eaten and the person said he would try, and took the vouchers back. needless to say, the $23 for dinner was on my bill the next morning. For all I know, the room you moved me to has more mice than the one i was in. I'll never know, but the followup on the incident was insufficient.
February 8, 2013
Rated 1 out of 5 by Natasha1 Everything was great except the hotel limitations.
This was our second time staying at this hotel and we were very disappointed in this visit. The purpose we chose to spend the extra money to stay here was because of the pool. We were informed when we got there the pool would be closed for a special event in less than 30 minutes after our arrival. We also had to pay for parking and we did not have a legal parking space. I think we should have been informed of the convention and limitations when we first called to book the reservation. The pool was a major part of our trip to Philadelphia and we were disappointed we couldn't use it.
October 30, 2013
Rated 2 out of 5 by BillM Bad experience
There was no running water in the bath tub/shower. One of the wall lights in the bedroom was falling off the wall. There was no light switch in the front room.
November 28, 2011
Rated 5 out of 5 by Sheila47 Happy
i was very happy with this hotel it was comfortable and clean only thing i didnt like i had to pay for parking
April 11, 2012
Rated 2 out of 5 by ConstantTraveler Platinum Does NOT Matter Here...
They have NO lounge, breakfast or in room Wifi!!!
June 21, 2012
Rated 2 out of 5 by SherryJ Not Satisified
It was our first and last experience staying at a Sheraton. The staff were friendly but the room we stayed in was very outdated. We were not happy to have to stay there as we were on our way home when our flight was cancelled and had to stay for 4 days.
January 24, 2014
Rated 5 out of 5 by RunawayNFly This hotel is a "HOME RUN" in my book!
I have stayed at all of the Starwood hotels in Phialdelphia and have always come back to this one. Although each is unique, I find it quite convenient not to have to worry about finding a parking spot and only pay $7/night for parking. Since there are three Starwood hotels on the same property, you can choose a variaety of ambience and cuisine. I love the Sheraton "Link" both for the internet use as well as a meeting place. As a solo traveler, I meet very nice people with whom to interact with and thus am never lonely. The front desk, restaurant, bar and housekeeping staff are phenomenal. You can take the shuttle bus to go to a local restaurant in the area (which are few!) and to/from the airport. The location of the hotel is very convenient since it is easy to go to New Jersey, Philadelphia, Amish country, Reading outlets, Valley Forge, Atlantic City, and Hershey Park as day trips from the hotel, if you have a car. I have been staying at Philadelphia Starwood properties for the last 15 years so I am intimately familiar with all of them, a couple of which are no longer Starwood hotels. As a Platinum guest, despite not having large fancy suites that you would get at a Luxury Collection property or Starwood Resort, this is PERFECT for me! I am here one night a week and can't think of a better place to be in terms of convenience, comfort, and facilities. WAY TO GO, Sheration PHL!!!
October 27, 2011
Rated 2 out of 5 by dk759 Extremely frustrating shuttle service
We did a 10 day park and fly package at this hotel on 3/2/12. Upon our return on 3/10/12, we were left at airport for over 1 hour & 15 mts. Were constantly told shuttle would be there in 5 minutes during this period. Three shuttles passed us right by. We were returning from Fla. and standing out in the cold for over an hour was unacceptable. Would have been better if we were told that shuttle would take over an hour. Next time we will book a
park and fly at another hotel. They were all picking up passengers at least 3 x's during our wait for 1 shuttle. Ridiculous!
March 13, 2012
Rated 5 out of 5 by RC1234 Great Service
Everyone I encountered did a great job of greeting and taking care of me.
December 5, 2013
Rated 1 out of 5 by Minister3 This hotel has consistently disappointed
Avoid if you can! They don't hold your reservation and your room requirements, all the rooms are first come first served. I stayed 8-10Nov 13, and had to wait until 6pm the 2nd day to get towels. The maid just strolls in and out without knocking or warning. I was given a handicapped room each time, even after verifying arrival time a few hours before arrival. It has no breakfast and internet service prices are ridiculous.
November 11, 2013
Rated 3 out of 5 by jojod This hotel was very noisy.
We were very distressed with how noisy the hotel was during the night. Teenagers were allowed to be up into the wee hours of the morning out in the hallways and it was terribly noisy in our room! Also, we were given the "run around" regarding late check out and got a different answer from every desk clerk we spoke to.
November 18, 2013
Rated 2 out of 5 by jreyes41 Don't expect your confirmation to honored
I have been a an SPG member for over 10 years and have booked at several Starwood facilities in PA and other other states and have never been told that there was no room available upon my arrival. Evidently this hotel doesn't give much credence to the room committments it makes. The room, I was finally given was one of the noisest I have ever been in. I was offered another room at the hotel "down the street". If I had wanted to stay in that hotel, I would have booked there. I will not make any future reservations at this hotel.
March 10, 2012
Rated 5 out of 5 by PaulB17055 Great stay with a little improvement needed
We stayed there to get an early flight to the Airport. When we got down to the lobby the clerk was less than polite. We were there early for the shuttle and there ended up to many people for the shuttle drive to accommodate. It became chaotic and the clerk just stood back and watched. It would be beneficial if you would have people sign up for the shuttle so you knew how many customers to expect. The evening clerk when we checked in was AWESOME. She could teach the person on the desk at 0600 about customer service.
February 4, 2013
Rated 3 out of 5 by Mar48 Don't drink the water!
The room was very nice, although it would have been nice if there was even a small continental breakfast included. My main complaint is that there were two bottles of water on a counter, with no sign in the room that stated that the water was not free! We drank the water, as we were thirsty just coming off a flight, and when we got home, we were charged an additional $5 for each bottle of water for a total of $10. When I called the hotel, they said that happens a lot, but would not reduce or eliminate the charge.
November 20, 2011
Rated 3 out of 5 by Campos64 Nice staff & amenities. Just a bad room
I have no qualms with this hotel. The staff was friendly upon check-in and answered my questions regarding the area. The room was comfortable including the bed. My issue was my room was just not the most clean nor the most well maintained. The floor was not filthy but a better once over with a vaccum would have been nice. Walls were severely scratched and the wall paper was peeling in places. Lighting fixtures were loose. Again, nothing can be perfect but the staff still was friendly.
January 1, 2012
Rated 2 out of 5 by Kelly72 Loud and no wifi
I just stayed in this hotel at the end of March, 2012, and as a platinum member of SPG, I was not impressed at all. It is built up around an indoor courtyard, and the noise from the bottom floor just echoes all the way through the building. It is a family hotel, and the staff does absolutely nothing to minimize the noise the children are making while they are running around the hotel.
The only available wifi connection is in the lobby. If you bring a tablet, you won't be able to connect in your room. They have a hard wire connection, but that is useless for iPad or other tablet users.
The room was average. The thermostat kept the room at a constant temperature, and the room was clean. The iron was broken.
Overall, a very poor representation of the typical SPG properties, and I wouldn't stay again..
April 5, 2012
Rated 2 out of 5 by PEM0114 Sheraton Bad Experience
1. At first they did not want to honor our reservation. They finally did.
2. Toilet didn't work. Couldn't move to another room because hotel filled up.
3. TV didn't work.
4. Sink stop didn't work.
5. Several light bulbs were out.
January 13, 2014
Rated 5 out of 5 by eyit46 Excellent Stay
The service was excellent and the room was very comfortable. It appeared to have been recently upgraded.
November 5, 2013
Rated 1 out of 5 by brianm Left my wife and 4 girls room-less on a prepaid-reservation
My wife, daughter and 3 friends arrived at the hotel last night after a Taylor Swift concert to check-in on a PRE-PAID reservation for a suite. The staff was rude, un-accomodating, and left my wife and 4 9 year-old girls without a room - even though it was pre-paid and confirmed. They drove all the way hope to Maryland from 2 am to 4 am. Never, ever, ever again will I stay at an SPG property, and neither will my 50+ employees when they travel.
July 21, 2013
Rated 5 out of 5 by Chip59 B4 Vacation Stay
We have stayed at the Sheraton Suites for years before we go on vacation. Our flight is usually in the early AM so it is nice to be close. The Rooms are nice size and the beds are so comfortable. The Heavenly Bed is the best. They have changed the restaurant to the Burger Bistro which is tasty and the bar is always friendly. One last feature is the large area that is stocked with computers for your use. Love this Hotel!
November 9, 2011
Rated 1 out of 5 by VAtoPhilly Unacceptable Sheraton
This hotel was not clean at all, mattress and sheets were stained, carpet was disgustingly dirty, the fridge was not on and dirty inside and out. The manager was not friendly nor helpful. The breakfast was horrible and food well over priced. Would NEVER stay at this property again or recommend to anyone.
September 3, 2013
Rated 3 out of 5 by cranky room service
Skip the room service if you can help it.
The quality and presentation of food is in need of a lot of work. I ordered a bowl of chicken noodle soup and while the soup was thick and full of noodles mostly, it came in a shallow plate shrink wrapped. It made it almost impossible to detach the saran wrap off the bottom of the plate. I gave up as I lost my appetite....
February 27, 2012
Rated 3 out of 5 by jerryg Don't believe what you hear
Besides the hotel being over booked it took us 45 minutes to get a parking space. Also when I made the reservation I was told over the phone and in an email of a free continental breakfast. Not so. I was told by the front desk that is is no continental breakfasts offered in the hotel. The restaurant was way over priced . Maybe that was the plan. Will not be back.
December 25, 2012
Rated 1 out of 5 by debbie0321 This hotel is dirty and on the verge of seedy
I was saddened to arrive at this sheraton to see the poor state of the building. The only good thing I can say is that the restaurant was excellent
Building - faint odor of old and unclean
Room - furniture was torn and stained; stronger odor
Club floor - i expected happy hour. Was told 'we don't do that anymore' and handed a coupon for a comp appetizer in the restaurant. unattended and seedy.
No bellhop - self service
January 2, 2014
Rated 1 out of 5 by pang We have been cheated by this hotel
Considering the early flight that we were taking next morning, we decided to book the hotel close to the airport and Sheraton is the first choice in our mind and they have a Sheraton Suties hotel close to the airport...That would be a relax night..
We were surprised by the layout of the suite at first by hitting with the bedroom instead of living room when we first went in.
I remembered the receptionst(Anthony) told me there is other rooms available(all sold out) but I noticed the customers checked after us got the better room when we passed their room(curtains were open)..
We came back to the hotel after dinner and realized the air condition was too loud that we were not able to sleep and of course, the manager, Mr. Yoo gave us no option but said there was no room.. All service is not acceptable.. We tossed and turned all night and finally gave up sleeping but widely awoke to wait for the time to get ready for the airport shuttle.. what a night..
May 22, 2012
Rated 5 out of 5 by moyojo03 Can't resist the Heavenly Bed!!!
I enjoyed my stay at the Sheraton Suites Philadelphia Airport. I stayed there for a meeting. When I got the travel info for my meeting and I read that our host hotel was a Sheraton, my immediate response was, "YAAAAYYY! I get my Heavenly Bed!!!"
Not only did the Heavenly Bed make my stay enjoyable, so did the friendly front desk staff.
August 31, 2012
Rated 2 out of 5 by blue92 This hotel has so much potential
The hotel itself is pretty good. The decor is great and most of the staff is friendly. The room is pretty good sized and the central air works a treat. The bed is pretty comfortable for a hotel and free starbucks coffee to boot!
The price at the bar is okay only because it is in the hotel but the food prices are high. IMO the price of the entree should include one small side. It is nice to have a restaurant right in the hotel.
I'm not sure how other hotels around there do it but $7 per day for parking seems excessive... I think if you are a hotel guest you shouldn't have to pay to park there.
The biggest gripe I have is the limited wireless access... being 2012 I would expect a hotel to have wifi access in the rooms. Here there is none. You have to venture to the lobby or pay $10 per day for a wired connection. Since I didn't have a laptop I didn't have the choice. There are no vending machines that I found only what was in the lobby.
May 21, 2012