Rated 5 out of 5 by WaltG3 Wonderful Place + Wonderful People
Everytime I stay at the Sheraton Suites Galleria, the staff is always so very nice and they do their very best to make your stay excellent. In my case, it's awesome to make a relationship with some of the staff and they remember you when you return. Excellent location + Great rooms + Awesome Service = A Wonderful Experience. When I select a hotel in Houston, I say here every...single...time!
November 10, 2014
Rated 2 out of 5 by Jim22066 Won't be back
I travel strictly on a debit card. At check-in for a 5 night stay, staff wanted an additional $50 per day to cover incidentals. When I pushed back, they first said they had no control over what was pre-authorized on my card - that the bank determined the amount - patently absurd. Then they said they could authorize only the room charges (suddenly they could control it) if I left a $100 cash deposit. They were either lying or stupid.
Besides that, the room decor was tired and the ceiling in the shower had significant mold.
May 5, 2013
Rated 5 out of 5 by Jingles We loved the hotel
There are many reasons to recommend this hotel, however, my family and I were there just to shop at the Galleria and it was perfect for that. We were just a short walk away. The staff was great, we loved the room and although we just had coffee and juice at the restaurant it was a great experience. The wait staff are very nice. I recommend it.
November 10, 2014
Rated 5 out of 5 by Helen21 very comfortable with great service
We stayed for a total of 3 nights. 2 nights we used points/cash. We liked it so much that the 3rd night we paid full AAA rate.
The front staffs were very nice and helpful. They waived our parking fee for Auto with wheel chair parking during our stay. The room was so spacious with the suite set up (refri. was a bonus). The bed was also very comfortable and the room was nice and clean. On our 3rd night stay, we were also given free buffet breakfast, which was excellent with value. We loved the location and will come back for sure if we are in the area again. Overall we had a very pleasant stay!
January 9, 2013
Rated 4 out of 5 by frenchie06 Experiences
The day I checked in I was given a room that had not been cleaned yet. I went to the desk and reported it and was immediately given another room. The system showed that the room was ready. The other room had the coffee pot missing; even though I don't drink coffee I didn't want them to think that I had took it with me when I left.
October 27, 2014
Rated 1 out of 5 by Mh040 Stay somewhere else!
Thank you for the response, however I am not confident in a resolution to this issue. I have stayed with the Starwood group twice & it has failed half the time. The front desk staff was severely lacking, the valet providing us with profanity and telling us they hate dogs upon arrival was an extremely bad first impression! The soap at the bathroom sink had been used & placed back in the plastic, the pool was dirty not that we could even get into it because it was locked. There are a lot of items that need to be changed at this location.
The only pleasant experience that I had staying with the Sheraton was the actual cleaning staff. They did a Tremendous job when we asked for the room to be cleaned and for new non down filled pillows.
February 5, 2012
Rated 5 out of 5 by tokematt Great staff, especially in the Wild Plum.
We checked-in late in the evening and the front desk was very helpful. All six rooms were ready for us and provided in a timely manner. Rooms were clean and well appointed.
In the Wild Plum, Julio R. was probably ready to call it a night, as the bar was empty. He quickly excepted are group as it continued to grow larger. He was polite and professional. Beverages and food just the way we expected them. Julio was an important element to our experience and the main reason for me taking the time to complete this review. Thank you, Julio.
December 23, 2013
Rated 2 out of 5 by EPGroup Needs Improvement
Hotel and staff needs improvement.
October 27, 2014
Rated 2 out of 5 by Petro Hotel is dirty and worn
Common area carpets are old, dirty and worn.
First room had a stale smell, dirty carpet, and a 1980s era couch that had huge stains and was sagging so badly that it couldn't have been sat in. Requested a second room which was only marginally better. Couch was in better shape but carpet again was dirty and the large number of smudges on the mirror suggest that it hadn't been properly cleaned in quite a while.
Swimming pool was way too small for a hotel of this size. Had planned to swim but with only a dozen or so guests, the pool was already stretched beyond capacity. Even if it had been possible to swim, we would have been hesitant given the murky condition of the water.
Perhaps the worst and most disappointing stay in a Sheraton (or any other hotel) in years. We will NOT be back.
July 18, 2012
Rated 3 out of 5 by FreqTraveler2 need lots of improvement
1. check in line sometimes could be long, not honnoring the gold/platinum memeber line
2. when I made gold member, system did not recognize it even after 3 weeks
3. amenities are old, most of the time the drain is slow
4. internet is very slow and confusing, there were 3 wireless available, keep changing, no body explain which one guest should connect to. can not use it for business, worst ever in any hotel from my experience.
Here are the goods:
1. friendly staff
2. good location
August 5, 2012
Rated 5 out of 5 by Catman A fine alternative in the Galleria Area.
The Westins at the Galleria are of high quality but if you want the same standards and top customer service you can choice the Sheraton Suites. From the Omaha Steakhouse to the complemtary shuttle to the Galleria Mall it's a fine alternative choice. It's a recommended choice for families or guests like me who like that extra space to see friends or just avoid feeling clastrophobic. I've stayed here over a decade, and it's my first choice when I stay in Houston.
January 3, 2013
Rated 5 out of 5 by Tati56 Great location
I love to stay in this hotel! It is 2 blocks from the Galleria and all the best shopping and
the rooms are amazingly comfortable. I have stayed many times in the past at the Galleria Hotels since I am from Mexico City and just came shopping but there is no comparison!
They just remodeled it and they left the rooms better than ever and the restaurant is beautiful!
Love the staff, love everything!
December 1, 2013
Rated 5 out of 5 by Cindy52 Staff
The staff here went out of their way to be helpful. The front desk (friendly + answered all ques patiently) the concierge (all airport, restaurant ques., actually TOOK us to nearby place known for its barbecue), housekeeping (immediately brought us extra shampoo), the fellows outside door ( friendly, very helpful). It was more than we expected and more than I have received at other hotels, by far.
November 8, 2012
Rated 2 out of 5 by HNTravel Oops
Checked in on Monday evening and went to the room. The toilet was in continuous flush mode such that the entire seat was wet. Maintenance repaired while I was out at dinner.
The entire room was surface clean but not deep clean. Hair in the corners of the bathroom, behind the door, and odd damp spots in the carpet in all rooms (I kept my shoes on). Not at all what I expect from a Sheraton.
August 12, 2012
Rated 4 out of 5 by TravelinKen Good Hotel Near the Galleria
Not too much to say about this hotel. My stay was for 3 nights and I wanted to be near the Galleria. I was on the Starwood Preferred Floor (Floor 14) and my room was well maintained and very clean.
The front desk staff who checked me in were very pleasant and recognized my status. I had a Fed-Ex delivered and as soon as it arrived they called up to see if they could deliver it to my room.
March 11, 2012
Rated 5 out of 5 by Cilia This Hotel is wonderful
This our favorite hotel we love the new look the furniture is beautiful the rooms look great the staff was great especially the bartender and santiago in the restaurant speaking on the restaurant they should've kept the old menu maybe thats why its always empty the room service charges were a bit high but overall we had a good time
December 31, 2013
Rated 1 out of 5 by BusinessTraveller2014 Worst Hotel
Worst Hotel not only in the Sheraton chain but compared to all other hotels I have stayed at.
October 18, 2014
Rated 5 out of 5 by Johngreu director of sales
the stay at this hotel was very good; the room was very comfortable; the staff was very helpful; I would recommend this hotel to everyone
October 17, 2014
Rated 5 out of 5 by disappointed guest
received excellent service at checkin and the Bellman was very impressive with the service rendered (taking luggage to room, turning all lights on and asking what additional services we needed. Thank you for making my stay a joyous experience.
December 28, 2012
Rated 5 out of 5 by JayJay Great location
This hotel has excellent location, price and amenities! Guess they had too many sheets/blankets stolen as no extra ones in room. Shame on you people who do not recognize other people's property.
March 10, 2013
Rated 3 out of 5 by DRose91 Room
Sorry, We Were. not happy with were hotel stay. Our room was not clean as it should have been and carpet was not clean. We requested a King bed room. There was a clothing tag size XXXX Large on the floor which is not my size nor my husband. Also there was a cigarette butt on the floor. The front desk was apologetic and switched us to a different room with dinner and breakfast, which I thought was nice. Only thing we were still charged for our room. I am not the type to complain a lot but, I felt it fitting.
September 29, 2014
Rated 3 out of 5 by mr1love Water Out For 2 Hours
I loved everything about my stay with exception of a 2 hour water outage during a time I had to prepare for a meeting. I actually had to go and rent a motel room to shower to attend my meeting.
February 16, 2012
Rated 3 out of 5 by Iggy Hotel seems a bit worn
The hotel was fine but seems like it's getting dated. Especially the bathrooms. I would probably look for something new and fresher on my next trip. Pool was definitely old and small.
March 26, 2013
Rated 3 out of 5 by Jay23 Fix faucets and couches
I have stayed at this hotel a number of times and each time I have found the couches to be very uncomfortable.
Also, my last couple stays have had rooms with leaky faucets.
August 19, 2012
Rated 5 out of 5 by Mia2008 This hotel is conveniently located to shopping mall/centers and restaurants
I will stay at this property on my next visit back to Houston. I was impressed with how clean our room was . Will surely recommend to others.
September 26, 2012
Rated 5 out of 5 by SPOO Comfort while learning
Great and comfortable hotel. Everything thing in Hotel was functional. No lack of facilities and the food/atmosphere excellent.
November 24, 2013
Rated 2 out of 5 by weswes123 Too many problems and issues
Narrow selection of channels on TVs
Constantly being questioned everytime I walked through lobby.
Printer did not work and front desk staff had some difficulty producing a boarding pass
$19.95 ($25 with taxes and tip) for a pedestrian breakfast buffet. At that price point have better selection or a ocean.
An extra $100 was put on my bill to cover incidentals. Desk said that would be credited back in 5-7 business days. Never experienced anything like that before. Never had my AmEx Platinum not sufficient.
Difficult to log onto internet.
September 18, 2014
Rated 5 out of 5 by Blondy Love this place!
I looove how all the rooms are suites :) and during the holidays they have cookies!
November 30, 2012
Rated 5 out of 5 by joe3947t6gr Wonderful staff
I was particulary impressed with the friendly, helpful and happy staff.
December 8, 2012
Rated 5 out of 5 by Fendi Old but Excellent
It is an old facility but service and upkeep are excellent.
August 29, 2012