Rated 2 out of 5 by Jim22066 Won't be back
I travel strictly on a debit card. At check-in for a 5 night stay, staff wanted an additional $50 per day to cover incidentals. When I pushed back, they first said they had no control over what was pre-authorized on my card - that the bank determined the amount - patently absurd. Then they said they could authorize only the room charges (suddenly they could control it) if I left a $100 cash deposit. They were either lying or stupid.
Besides that, the room decor was tired and the ceiling in the shower had significant mold.
May 5, 2013
Rated 4 out of 5 by Modenaluigi service
I really enjoyed the kidness of the staff
January 23, 2014
Rated 5 out of 5 by Tati56 Great location
I love to stay in this hotel! It is 2 blocks from the Galleria and all the best shopping and
the rooms are amazingly comfortable. I have stayed many times in the past at the Galleria Hotels since I am from Mexico City and just came shopping but there is no comparison!
They just remodeled it and they left the rooms better than ever and the restaurant is beautiful!
Love the staff, love everything!
December 1, 2013
Rated 5 out of 5 by Helen21 very comfortable with great service
We stayed for a total of 3 nights. 2 nights we used points/cash. We liked it so much that the 3rd night we paid full AAA rate.
The front staffs were very nice and helpful. They waived our parking fee for Auto with wheel chair parking during our stay. The room was so spacious with the suite set up (refri. was a bonus). The bed was also very comfortable and the room was nice and clean. On our 3rd night stay, we were also given free buffet breakfast, which was excellent with value. We loved the location and will come back for sure if we are in the area again. Overall we had a very pleasant stay!
January 9, 2013
Rated 5 out of 5 by SPOO Comfort while learning
Great and comfortable hotel. Everything thing in Hotel was functional. No lack of facilities and the food/atmosphere excellent.
November 24, 2013
Rated 1 out of 5 by Mh040 Stay somewhere else!
Thank you for the response, however I am not confident in a resolution to this issue. I have stayed with the Starwood group twice & it has failed half the time. The front desk staff was severely lacking, the valet providing us with profanity and telling us they hate dogs upon arrival was an extremely bad first impression! The soap at the bathroom sink had been used & placed back in the plastic, the pool was dirty not that we could even get into it because it was locked. There are a lot of items that need to be changed at this location.
The only pleasant experience that I had staying with the Sheraton was the actual cleaning staff. They did a Tremendous job when we asked for the room to be cleaned and for new non down filled pillows.
February 5, 2012
Rated 2 out of 5 by Petro Hotel is dirty and worn
Common area carpets are old, dirty and worn.
First room had a stale smell, dirty carpet, and a 1980s era couch that had huge stains and was sagging so badly that it couldn't have been sat in. Requested a second room which was only marginally better. Couch was in better shape but carpet again was dirty and the large number of smudges on the mirror suggest that it hadn't been properly cleaned in quite a while.
Swimming pool was way too small for a hotel of this size. Had planned to swim but with only a dozen or so guests, the pool was already stretched beyond capacity. Even if it had been possible to swim, we would have been hesitant given the murky condition of the water.
Perhaps the worst and most disappointing stay in a Sheraton (or any other hotel) in years. We will NOT be back.
July 18, 2012
Rated 3 out of 5 by FreqTraveler2 need lots of improvement
1. check in line sometimes could be long, not honnoring the gold/platinum memeber line
2. when I made gold member, system did not recognize it even after 3 weeks
3. amenities are old, most of the time the drain is slow
4. internet is very slow and confusing, there were 3 wireless available, keep changing, no body explain which one guest should connect to. can not use it for business, worst ever in any hotel from my experience.
Here are the goods:
1. friendly staff
2. good location
August 5, 2012
Rated 2 out of 5 by Unhabppy4 Bad room
I have stay here several times and this is the first time I have had such issue and hope it will be a exception to the rule. both TV in the room did not work when I checked in, the toilet handle was broken so the toilet need to be manually stopped. I reported it in the morning and only one of the TV's was fix when I returned in the evening there was a note left on the desk saying they could not fix the problem. No other communication was had. The next morning I could not stop the water from running in the shower. I was glad that I had to check out an move on. I am very disappointed after having received EXCELLENT service in Asia and Europe over the past two months. The North American hotels could learn something from them.
December 20, 2013
Rated 5 out of 5 by Catman A fine alternative in the Galleria Area.
The Westins at the Galleria are of high quality but if you want the same standards and top customer service you can choice the Sheraton Suites. From the Omaha Steakhouse to the complemtary shuttle to the Galleria Mall it's a fine alternative choice. It's a recommended choice for families or guests like me who like that extra space to see friends or just avoid feeling clastrophobic. I've stayed here over a decade, and it's my first choice when I stay in Houston.
January 3, 2013
Rated 5 out of 5 by Cindy52 Staff
The staff here went out of their way to be helpful. The front desk (friendly + answered all ques patiently) the concierge (all airport, restaurant ques., actually TOOK us to nearby place known for its barbecue), housekeeping (immediately brought us extra shampoo), the fellows outside door ( friendly, very helpful). It was more than we expected and more than I have received at other hotels, by far.
November 8, 2012
Rated 2 out of 5 by HNTravel Oops
Checked in on Monday evening and went to the room. The toilet was in continuous flush mode such that the entire seat was wet. Maintenance repaired while I was out at dinner.
The entire room was surface clean but not deep clean. Hair in the corners of the bathroom, behind the door, and odd damp spots in the carpet in all rooms (I kept my shoes on). Not at all what I expect from a Sheraton.
August 12, 2012
Rated 4 out of 5 by TravelinKen Good Hotel Near the Galleria
Not too much to say about this hotel. My stay was for 3 nights and I wanted to be near the Galleria. I was on the Starwood Preferred Floor (Floor 14) and my room was well maintained and very clean.
The front desk staff who checked me in were very pleasant and recognized my status. I had a Fed-Ex delivered and as soon as it arrived they called up to see if they could deliver it to my room.
March 11, 2012
Rated 4 out of 5 by Mindi98 Some disappointments
You have to pay for parking if you stay there! And didn't feel it was very dog friendly! I would rather stay more on the outskirts where you don't pay for parking, it's more relaxing.
January 2, 2014
Rated 4 out of 5 by JDK23 Great location, however hotel has been under construction for years
Hotel is in the galleria district close to shopping however definitely still need a car. That being said, parking is extra and charged at $14/night- too much in a city where everyone drives everywhere (not like NYC, CHI, etc). SPG status is nearly never recognized and upgrades don't really exist here. Despite this, the rooms are large and spacious. Have stayed here several times and each time some other aspect of the hotel has been under consrtuction
December 23, 2013
Rated 5 out of 5 by disappointed guest
received excellent service at checkin and the Bellman was very impressive with the service rendered (taking luggage to room, turning all lights on and asking what additional services we needed. Thank you for making my stay a joyous experience.
December 28, 2012
Rated 5 out of 5 by JayJay Great location
This hotel has excellent location, price and amenities! Guess they had too many sheets/blankets stolen as no extra ones in room. Shame on you people who do not recognize other people's property.
March 10, 2013
Rated 3 out of 5 by mr1love Water Out For 2 Hours
I loved everything about my stay with exception of a 2 hour water outage during a time I had to prepare for a meeting. I actually had to go and rent a motel room to shower to attend my meeting.
February 16, 2012
Rated 3 out of 5 by Iggy Hotel seems a bit worn
The hotel was fine but seems like it's getting dated. Especially the bathrooms. I would probably look for something new and fresher on my next trip. Pool was definitely old and small.
March 26, 2013
Rated 3 out of 5 by Mcath Room for Improvement
Stayed here 1 night for a mother/daughters "stay-cation". We were looking foward to spending time together just relaxing by pool and hot tub. The first room we were assigned had something in bathtub and we asked to be moved. Second room was ok. Changed and went down to the pool area, only to be greeted with a dark pool (no lights on) and a hot tub that had an out of order sign. When we went back to the front desk, they said they were closed for cleaning and repairs. I expressed my dismay that this was not stated on their website and if we had known, we would have chosen another hotel in the area. Very disappointed in this property.
September 30, 2013
Rated 3 out of 5 by Jay23 Fix faucets and couches
I have stayed at this hotel a number of times and each time I have found the couches to be very uncomfortable.
Also, my last couple stays have had rooms with leaky faucets.
August 19, 2012
Rated 5 out of 5 by Mia2008 This hotel is conveniently located to shopping mall/centers and restaurants
I will stay at this property on my next visit back to Houston. I was impressed with how clean our room was . Will surely recommend to others.
September 26, 2012
Rated 5 out of 5 by Blondy Love this place!
I looove how all the rooms are suites :) and during the holidays they have cookies!
November 30, 2012
Rated 5 out of 5 by joe3947t6gr Wonderful staff
I was particulary impressed with the friendly, helpful and happy staff.
December 8, 2012
Rated 5 out of 5 by Fendi Old but Excellent
It is an old facility but service and upkeep are excellent.
August 29, 2012
Rated 5 out of 5 by hurricanebrasilia very good
location excelente, very good room
December 12, 2012
Rated 2 out of 5 by Sneeks Good location....that's it
As far as Sheraton hotels go this one is near the bottom of my list however you cannot beat the location. To sum it up this hotel has seen better days and is tired both inside and out. We had a room on the 14th floor and it was "damp" and dated - it just didn't seem clean even though the staff did a good job in keeping it as clean as possible. Due to the location across from the mall, a two minute walk, there is a lot of weekend family traffic so if you want something relaxing this isn't the place. In my opinion the pool is too small for the number of guests but the gym facilities are super. The staff were great and free parking is always appreciated.
June 5, 2012
Rated 1 out of 5 by GW2012 Thumbs down
Had two reservations in Jan, but will never return. First week: late night flight to HOU was cancelled, so I could not stay and cancelled same day. Yet property still enforced maximum cancel fee: $204.75. This is entirely their right to do so. However, in 5 years as a Plat. SPG guest I have always found that managers will forgive this on exception. Ruthless, in my opinion, so be fully aware of their policy if there is any chance you too will need flexibility. Stayed there the following week. Rooms are large and nicely renovated. However ceilings are very low in the bathroom, and hotel is adjacent to a very loud highway (I-610).
February 16, 2012
Rated 2 out of 5 by SHCLE Not for the business traveler
Although the staff at this property are great (particularly David at the front desk) I wouldn't recommend this hotel to business travelers (aside from needing a bit of a refresh with the decor.)
Reason being, this property has instituted a policy that you can no longer get your bill slipped under your door the night before check out. You are either required to print it on your own or wait in line for the front desk to print it for you. Might not seem like a big deal; but, on the morning of travel, things are hectic enough and spending the extra 10-15 minutes with this task diminishes the overall customer service I have grown to expect from a Starwood Property.
December 8, 2011
Rated 1 out of 5 by MJCLopez Very Poor Service
We had trouble getting our room cleaned in a timely fashion day after day. One day it was not cleaned until after 6:00 PM in the evening. We seldom had clean dry towels. When my husband spoke with the supervisor at the front desk about the issue, the supervisor was very rude and no help at all. Upon writing a complaint on twitter, the Director emailed saying how sorry he was and added 1000 points to our account. My husband followed up with an email explaining why he was upset and has yet to hear anything from the Director. We mailed a letter to the corporate office, because there is no way to escalate an issue past the Director of the hotel. How very convenient for Sheraton.
June 20, 2012