Rated 1 out of 5 by Diamor Bad experience
I have been at this hotel before. This time it was a very bad experience. I was charged 11 days before to my arrival. They have never done this before. I have never been charged ahead at any hotel. They want to charge the guest for everything parking, internet and on... I do not understand that a guest have to pay for a parking at the hotel where he stays. I also think that internet should be free. Hoe come the hotel want to charge $9.99 for internet. The worst of all of this is that they do not inform you when you make the reservation about all this fee. They wait until the guest arrive.... Very dishonest. I will avoid to stay at this hotel
June 28, 2014
Rated 3 out of 5 by jimbob my stay
Hotel accommodations and staff were fine. Almost everyone in our group had a bad experience in your restaurant-they felt taken advantage of, or even hi-jacked by the prices. I ordered individual items because I didn't want the buffet-got scrambled eggs -paid $3. Next day I got 1 egg, toast, bacon and small milk-charged $16.50-$5 for small milk, $6.50 for bacon, etc. I'll never eat in a Sheraton Hotel again.
June 8, 2013
Rated 2 out of 5 by Fawnette Gross
This hotel should not be a Starwood property. How is it?? It is old and gross. The lobby might be great, but the rooms are HORRIBLE. The bed is ok but that is it. They do not have wireless internet, it may as well be dial up. The hotel is OLD, the bathroom was disgusting, the counter in the bathroom is falling apart. The elevators are super old feeling and small. The one staff member I met was very nice, but did nothing to recognize me as a Gold SPG member. He put us on a "Starwood Level" Whatever that means. There was some broken thing above the door, still have no idea what it was. It was missing batteries and hanging down on the back of the door. Super weird. It was a really awful hotel and the website makes it look great. I would not stay here again.
December 21, 2011
Rated 1 out of 5 by ThrownOut GOLD preferred member Kicked out @ 1am
I had pre-booked and pre-paid for a 2 night stay at the Birmingham Sheraton Hotel. Called the morning of and immediately after our flight arrived in Huntsville to confirm our room. Upon arriving at the Hotel @ 1am, we were told the hotel had sold-out 20 minutes earlier and even though I had called several times and prepaid we were kicked out. A group of pilots and flight attendants entered the hotel as we were leaving, I bet they were not turned down.
November 7, 2011
Rated 3 out of 5 by Canonlawyer Cannot recommend Birmingham, AL, Sheraton
I had a confirmed reservation for a club-level room but was given #1462 (in another wing, club lounge not accessible by elevator in my wing). Asked for a quiet room. My room was next to the interstate so got little sleep. Two lamps at bed did not work. Check-in took too long, maybe staffer did not understand computer system (she had to ask help of her supervisor twice). Went to club lounge for cocktails, they had good hors d'oevres but I did not see any beer, wine, or spirits available for a fee, as advertised. However, valet parking was excellent.
May 21, 2014
Rated 1 out of 5 by Andray Very disappointing
My husband and I recently stayed at your hotel. We had not stayed at a Starwood Hotel in a long while. When we checked in, your clerk checked me in for 2 rooms for the weekend (I had reserved 1 room for the weekend). The staff was poorly mannered and did not seem to want to help. We stayed on the Club Level. Our room really needed a facelift. The hallways were not controlled properly for the hot weather - the hallways were uncomfortably warm. The entire stay continued like this. So-my husband and I left yesterday (Saturday) even though we had paid for an additional night.
I don't think we will be back.
June 22, 2014
Rated 3 out of 5 by BigRed2011 Pricey for older facility
Public areas nice, impressive. Sleeping room OK, but we found furnishings inadequate in some. Some had dresser drawers, others had entertainment centers with no drawers for personal clothing. No in room refrigerators. Must request. Then may not get without several calls for same. If it wasn't for group gathering, would not stay here. Valet is $22/day, also a charge for self park some distance from entrance.
Bell carts locked up, bellman hover, won't listen to what you don't want put on bottom of cart load. Audio/Visual expensive by outside contractor.
September 16, 2014
Rated 3 out of 5 by none tough weekend
We were disappointed that the fraternity party booked for the hotel largely began in the hall way outside of our room requiring our family of four to change rooms at 11:30 pm. Selected the hotel based on indoor pool, video game room and proximity to BJCC so I could take my children to WWE on Sunday. Were never notified that the pool was closed until we called the front desk after finding the door locked. No sign, no mention on website, no mention from front desk. Went to play video games and half of them didn't work. On the bright side, Kevin at the front desk was very helpful and accommodating with the late night room switch.
February 4, 2013
Rated 3 out of 5 by Ken62 Don't Eat at the Sports Bar
The food at the sports bar is atrocious. This is an area that needs a huge makeover. Had better food in a high school cafeteria.
February 9, 2013
Rated 3 out of 5 by MableGrace Nice Staff
The hotel staff was very accommodating
September 23, 2014
Rated 1 out of 5 by Frank1954 Worst hotel stay in years
Check in was extremely long even with only 1 other party checking in. There were 3 employees who casually checked in guest. Even concierge was disinterested in severing guest as he talked on cell phone. No hot water for 1 day during stay. Long wait for table in restaurant with few customers and no line of customers waiting for seating. Only bright point was service from Freddy Rivas at check out. He listened to horror story and offered some concessions for lack of quality customer service.
October 6, 2013
Rated 1 out of 5 by ray8905 Never again at Sheraton
when I called Sheraton tried to charge me $60.00 more than the advertised price. For Alabama's largest hotel to only have 2 check in clerks with a line of 15 people waiting was ridiculous. Availability of a parking pass was never disclosed and upon complaining I was rudely told that they didn't have to tell me a pass was available. At the lounge it took 15 minutes to get a drink and appetizers came without dishes or silverware. Did I mention housekeeping was still in the room when we entered. no refrigerator and wifi is $10:00 a day. who charges for wifi anymore. the hotel is old, dirty and needs upgrades. Worst hotel experience I have ever had
June 23, 2014
Rated 1 out of 5 by Gunding leaking bathroom
It is our first time to stay in a 5 star hotel which has:
1). got leaking bathroom (We had to change room in the middle of the night)
2). No complimentary Wi-Fi ,
3).lack of amenities- fridge to keep my medicines ( rental fee of $25 was required ! )
4).No regular housekeeping until we had to plead
August 23, 2014
Rated 4 out of 5 by Lee50 Could do better with SPG Plat Upgrades
Overall, a mediocre experience on this stay. Not bad by any means, but not great. No suite or other meaningful upgrade offered to SPG Platinum member. Sluggish bell staff and valet responsiveness. Staff was friendly and nice.
June 29, 2012
Rated 1 out of 5 by Ericka Horrible experience for 100 bucks per night
valet takes over 30 mins
food is over priced
had to call for housekeeping
housekeeping brought fresh linen in garbage bag
no one greeted us when we walked in... JC i believe is his name... he sucks as a front desk assoc,
August 20, 2013
Rated 1 out of 5 by brobinson Ridiculous how horrible the staff and management were
I pulled up and the valet were so overbearing i literally felt violated. trying to grab my keys grab my purse etc. i said i got it, and still he continued. I heard the same complaint from others at the conference. I was then directed the longest way possible over to the convention center and put on the wrong floor and i was pulling a 65lb booth. i had submitted a credit card authorization form to put on file. i confirmed it when i arrived. i went into the store and i said i want to put it on my room. the young man working was very ugly and said you can't were not affiliated with the hotel and started to put my drink up. I said i'll pay for it i still want it. then the first morning i ordered breakfast the man delivered the food and said no card on file. this was 6:30 in the morning. i said yes there is he stood in my room with the room door shut on the phone for 10-15 minutes working on why he didn't see the card. i was very uncomfortable! the next day i ordered in the evening and again the same issue. how would you like to pay for this mam? i said there's a card on file and was more aggravated and the lady said ok and left. then when i was trying to check out and get my folio at 6:00 or so in the morning the lady at the desk said you have room charges i said yes and i have a card on file. again she searches doesn't find it. i said well i need to get on the road i need the card run and i need the receipt and my folio. she said she couldn't close out the account she would have to send it to me. i travel a lot and have never anywhere in the country had so many problems, and the same issue over and over again. horrible horrible experience!!!!
May 15, 2014
Rated 5 out of 5 by Bonas22 staff very nice
was there for just a few hours but the staff was very nice
August 18, 2014
Rated 5 out of 5 by Bill9720 Great Stay
Wonderful experience. Had a carrier on roof of car and instead of taking it off, the valet parking attendant said he would park car in a secure location and have staff watch car overnight. Check-in was swift and professional and I was given a great upgrade to a suite. Staff most attentive and friendly. Always smiling. Club lounge had limited fare for evening but exceptional breakfast choices.Hotel was clean and neat in all areas.
September 10, 2014
Rated 5 out of 5 by Nolan Staff
The doormen were very patient and helpful, particularly a young man named Josh whose last name I do not know. He is from Birmingham. He was very helpful when I was tired and cross and not finding how to get into the parking garage.
I echo this as regarding the check-in and check-out procedures. The staff handling this were very professional and friendly and made me feel very welcome and at home. This is important at any hotel, and the Sheraton Birmingham can be proud of its staff.
I also appreciate the free use of the Internet at the hotel. This is not a standard at all hotels, and it is appreciated for those of us that do not have laptops.
September 4, 2012
Rated 4 out of 5 by TNVisitor Very nice place to stay
Overall our stay was great. I only give 4 stars and not 5 is because the hotel is a bit older, there were a few signs of wear and tear. The beds were very comfortable, but the top mattress was a bit oversized for the box spring, we had a tipping episode. It was not at all a big deal, but an example of the difference between 4 and 5 stars. I will say the club level had a great lounge with nice food for breakfast. We were late for the evening snacks, which were dry, but we were not surprised, we got there 10 minutes before they food was closed. Again, as you see, my faults are petty, overall the hotel was a wonderful place to stay!
August 19, 2014
Rated 5 out of 5 by mark5812 Sheraton Birmingham
overall great staff and nice property ... a little noisy from the highway
September 13, 2014
Rated 5 out of 5 by Walker84 This hotel is a great home away from home.
The staff at every level met and exceeded
September 12, 2014
Rated 1 out of 5 by Abby144 Sheraton B'Ham
First impressions were foretelling. The front desk person was so soft spoken that he could not be heard over the background noise. The room smelled of sewer gas, toilet seat and desk chair broken.The kitchen was under-staffed for the convention.
August 8, 2014
Rated 1 out of 5 by NOLAHarold Overpriced
This is the 2nd time I've stayed at this hotel and it will be my last. The prices in this hotel are ridiculous and border on theft. I was charged $5 for a pint of milk - (a pint of milk!) and a glass of wine was $9! These prices are higher than they are in major markets such as New York!
In addition, there is no express chck out - you have to wait in line, which takes about 20 minutes.
Never again, there's a new hotel next door and that's where I woulkd recommend.
August 8, 2013
Rated 3 out of 5 by SteveH53 Details
My sink drained very slow; also the toilet seat was broken. Both issues that housekeeping should have noticed over 4 days. Bed was not changed out entirely; just made with the existing sheets. Here for the deer expo helping a friend. Been in the hotel industry for 36 years. Needs improvement. Menu selection in Casey's very limited. Service there very good; bartenders excellent. Beer tower is ridiculous, You are wasting money there like mad. fix it.
July 23, 2013
Rated 4 out of 5 by Gothomps Hotel Staff made you feel at home
Our stay started with Jocelyn checking us into the hotel, she was very patient and worked with us to make sure we got the best room available. Secondly, their was a small bar in the lobby where the bartendar was very friendly and slowed the day down to a relaxing pace. Lastly, the Atrium restuatrant had a great wait staff and was very acoomodating and pleasant. Overall, it was not the hotel, but the staff that made my stay enjoyable.
February 20, 2012
Rated 1 out of 5 by Angie1230 Bad Experience
I was at your hotel for a convention on April 19-21. When I arrived the lady at registration was very rude. I spoke with a manager and he took care of that. On Thursday night 2 doors down from me a dog barked all night. On Friday night a group of teens next door played and screamed all night. I called security twice and it did not stop. It went on until 4:45 in the morning. Then the dog started again on Saturday evening. I called security again and they came up and checked it but it did not stop. Then I was told that breakfast is $24.95 a person, that was ridiculous. The room was very nice and clean, but my stay was miserable.
April 22, 2013
Rated 1 out of 5 by Alster69 overpriced and overrated
This was one of the worst hotels I have ever stayed. Parking wasn't free at all. I had to move rooms twice because the AC's wouldn't work. The entire experience was overpriced and completely not worth it. I will never stay in one of these so called "fancy" hotels again. The Wifi was 10 bucks a day. Really? I could've stayed at a different hotel and got free parking, free breakfast, and free Wifi. Next time, you better believe I will
June 16, 2013
Rated 1 out of 5 by Terrie1027 Junior Leadership Development Conference
I was very dissatisfied with the accommodations and the hotel staff. We were at a conference with 6000 students and advisors and there was not sufficient staff to help us. It was impossible to get food service and most venues ran out of things. I do not think that the hotel was at all prepared. My room was not clean and I had to clean it myself. I tried to use the computers in the Lobby and it would not let me log in.
September 25, 2013
Rated 1 out of 5 by aati Will never go to this location
I had so many bad experiences that not sure where to start
Arrival : No one acknowledge me as SPG at reception or check in I have to ask 10 times for an upgrade and even the hotel was empty. Was given only one breakfast coupon and when asked for the second day the reception start questioning my status and booking info. Although had a cooperative booking and breakfast was included.
Room 1234: this was my room right on the highway could not sleep even I have requested that I need a peaceful place. No hot water in the morning took forever to get the water so I could go for my meeting.
Room 1624 : Was moved to another room after requesting many times , had to carry all my stuff m y self no help was provided plus again could not sleep at night due to load music next room, finally security came and the sound was lowered.
I am sorry but you need to teach your staff how to treat SPG Gold
December 6, 2013