Rated 5 out of 5 by Dave65 Great Staff
As a Platinum Ambassador i stay in a lot of Starwood Hotels
For me this is a great hotel which i stay at almost every week. I am always treated well and the staff are excellent, particulary the Front Desk who always deliver in a friendly and professional way.
Whilst not the most luxurious hotel that i have stayed in, the service, the location and staff make this a great place to stay.
The only downside is the Club lounge which is far too small, poorly stocked and too busy (partly because there is little control of access)
October 13, 2015
Rated 5 out of 5 by Nancy903 Definitely Worth it!
Went there for a weekend birthday celebration. Could not have been better. The room was large, comfortable and clean. The staff was courteous and helpful. The view, of course is worth every penny. Walked to the Chart House and had an excellent meal. The restaurant in the hotel was closed for renovations, but other than that, it was a perfect weekend. And the ferry into the city is so convenient. I look forward to my next visit!
September 8, 2015
Rated 2 out of 5 by Luke273 Depressing
After having had to stay at this hotel for business 6+ times I am finally writing a review. It is dumpy and depressing and needs a major renovation.
The rooms are a nice size but that's the only positive thing I can say about the hotel. There are 2 TVs and 2 phones and on average only one phone and one remote work.
The one printer in the lobby never works.
The gym is a joke. The equipment is ancient and the bikes are broken. Every time I ask about the bikes they say they know. (From April to July still not fixed)
Nothing is walking distance- and in the morning they do sell coffee in the restaurant- it should be complimentary bc it is luke warm and terrible.
July 24, 2015
Rated 4 out of 5 by JMLBS Nice Hotel in Great Location
We stayed here as a relatives wedding was at the nearby Charthouse. Everything was great with the services and the building is well maintained (except for the ice machine on our floor which was not working over the three days we were there). The only complaint I have is that they put water bottles in your room without indicating they will charge you $4.00 if you use them. A little surprise on check out which for the price they charge per night in the summer I feel they should waive.
July 20, 2015
Rated 4 out of 5 by shouzhuo Overall good, parking management needs to improve
My friend and I stayed here for one night. We had one car parking for two days. He paid the parking fee before he left while three weeks later I got the 50$ parking bil on my credit card account.l
July 18, 2015
Rated 5 out of 5 by Nordique Wonderful Stay
First time visit and couldn't have be more pleased. With impeccable front desk service, beautiful room with plenty of space and oh, that view of Manhattan Skyline.
Not overpriced like hotels in Manhattan and only a ferry trip away from the buzz.
Will be back !!
June 28, 2015
Rated 1 out of 5 by Krishna77 Terrible
1. I made a reservation which included breakfast. Upon checking in, the staff told me that breakfast was not included in the package. Nonsense
2. I stayed there with my family. I wanted a microwave to warm some food. I asked about it and they said that they dont have a microwave in the entire hotel. What hotel does not have a microwave on the entire property????
3. I asked multiple times about a shuttle. The staff repeatedly said the hotel has no shuttle to anywhere. Really????
4. If you want Ice, be ready to check atleast 3 floors before you come across an ice vending machine that works....
5. Also - Please carry cash with you to save on parking - I stayed there for 2 days and was told that its going to be $25 a night for parking. However, if I paid cash, then I had to pay only for 1 day.
June 7, 2015
Rated 2 out of 5 by elle1913 Hotel needs work
I stay in this hotel every week. The phones don't work in half the rooms, the hotel does not allow frequent guest to leave their luggage over the weekend, and the staff isn't very friendly. The hotel is dated. Not anyplace I would recommend for personal travel.
May 4, 2015
Rated 3 out of 5 by Biztravelmom Nice view, mediocre hotel
Hotel has great view & good convenient location. Hostess at restaurant was incredibly rude. Manager simply adequate at response, just went through motions. Room is okay, not great or particularly luxurious, even with the upgrade. Restaurant food is mediocre (although their waiters were very nice). Hotel has no gift shop/stand for emergency supplies.
April 15, 2015
Rated 4 out of 5 by ccmotivates this hotel has great views and amenities
We had a great experience!
April 12, 2015
Rated 4 out of 5 by Truenorthtraveller1 Weekend Getaway
Spent the weekend at a conference here. Food was good, staff pleasant and bed was "very" comfortable. Not too close to airport so you will need to drive/take taxi/arrange a shuttle. Public transit available but you need to plan ahead especially if you end up in a snow storm like I did (March 20/15). Lots of history in this little spot Weehawken.
March 24, 2015
Rated 4 out of 5 by ME1234511 This Hotel Will Not Hold Luggage
I'm a frequent traveler and have stayed here for the last 2 months. I have come across an issue with a new policy where I must change from this hotel, that that I stay at weekly.
Because I come and go on the weekends, I store my luggage at the hotel over the weekend, so i don't have to lug it back and forth. For the last 15 years of travel, I have done this at many many hotels, and I have never stayed at a hotel that would not hold my luggage over the weekend, until I stayed here.
This is a very necessary hospitality that a hotel should provide their guests, and it creates a big inconvenience to them.
I will be in the Weehawken area for many many more months, possibly a year, but I will be changing hotels due to this very inconvenient hotel policy change. And, I'm sure that several other coworkers will be doing the same.
I'm very disappointed with the Sheraton, and their lack of caring for their frequent travelers.
March 3, 2015
Rated 3 out of 5 by doingme Customer Service Improvement
Local resident of edgewater, who unfortunately was displaced due to fire, stayed at Sheraton due to proximity and reputation. Due to communication issues with front desk staff, checked out of the hotel and will not be utilizing sheraton brand again in future. Rudely approached by staff with incorrect information regarding 2 year old child.
January 28, 2015
Rated 4 out of 5 by dmprokop Block bookings are a waste of time.
Some front desk people need to be trained a little more. Our group did not get to be together in on side of the hotel. We were in two different buildings. I myself was not happy with that. Next time we'll make sure that our "block of rooms" are in the same area.
January 20, 2015
Rated 5 out of 5 by NevCan Great location for NYC; Fantastic Staff
Great location for NYC. The Ferry is feet from the lobby. Great staff; superb hotel. Will stay here again.
January 9, 2015
Rated 4 out of 5 by Zach852 Little hidden gem
I stay here for my layover due to work purpose and I have been here a couple times already. I consider it a great alternative than staying in the city. Access to NYC is great with the bus stop and ferry right in front of the hotel. It's actually good access to the NYC even you party til 3am. I actually did that and I just took taxi to port authority and get on the bus for 10 mins and i was back! The hotel room itself is pretty nice size and comfy bed. I think they did a renovation and everything seems in good condition. Gym is a small yet decent size. Restaurant in hotel is recently priced. It's just there is nothing much going on in the nearby area. Some of the staff are very attentive I have to say. It makes the experience very nice.
December 8, 2014
Rated 5 out of 5 by Sleepbeauty Helpful and professional staff
I would like to express my appreciation and thanks to your staff Mr Jie who works in front office department. Beside he helped me to solve out the problem and his professional, excellent and friendly to the guest is probably the role model of the empolyee.
December 5, 2014
Rated 5 out of 5 by JSS2014 convenient to NJ and NYC
Very nice hotel with ability to walk to Hoboken restaurants and take the ferry to NYC.
December 5, 2014
Rated 4 out of 5 by PM1982 Hotel is good
Good hotel with comfortable beds, responsive staff...easy rides to Manhattan. Food options are very limited
December 5, 2014
Rated 5 out of 5 by MaryWi1720 Wonderful
My husband and I, along with our three dogs, were warmly welcomed by Addie at Registration and Michael at the Concierge Desk. The room was great, with a view of NYC and plenty of space for the "boys". The entire staff was gracious and welcoming at all times and truly seemed to enjoy the presence of our beagles. The room was clean and accommodated all our needs. We are so appreciative of how wonderful the team was at the Sheraton Lincoln Harbor. We are looking forward to returning very soon!
November 30, 2014
Rated 5 out of 5 by MWfromMA Hidden Secret - Great spot
We traveled to NJ to attend the NCAA volleyball games being held at Steven's I.Tech. I booked this hotel not knowing the area at all. We lucked out! I was very nice and the view was of NY City! There was a boat launch right there that went across the river to the city - the price was affordable with AAA and parking rate. I would highly recommend if you want to stay outside the city - the price - the view it was GREAT!!!! We ate down the street at the Chart House for light dinner in the bar for happy hour app's and drinks - the view was stunning! Was a great experience all around. We had brunch at the hotel and it was delicious. I would stay here again and take advantage of the boat into the city. It had lots of running times.
November 16, 2014
Rated 5 out of 5 by 2368 Staff working hard to meet guests needs
I regularly check in during the late evening and the front desk clerks, who are always standing at the ready, go out of their way to promptly assist me. In addition, the manager comes out and has made suggestions to make my stay even better. The standard here is a high level of service, despite the fact there are usually large groups from the aviation industry checking in too.
November 7, 2014
Rated 4 out of 5 by Fella Great View
I'm glad we stayed here to escape tje city crowds. Bus and ferry services made commuting easy and quick although the ferry is expensive. Don't drink at the bar down stairs, very expensive, make your way around the corner to Houligans to eat and drink. Fabulous room with matching view.
October 31, 2014
Rated 5 out of 5 by CYoung26 Weehawken Business Meeting
Convenient to get to, access to lots either immediately close by (Hoboken, restaurants, ferry to NYC). Consistent with quality of stays at other SPG hotels worldwide.
October 31, 2014
Rated 5 out of 5 by Luci23 Great Location & Fabulous Price
The view of the NYC skyline is stunning. The rooms are spacious and it's easy to get to NY from the hotel. Everything and everyone at the hotel is wonderful.
October 27, 2014
Rated 2 out of 5 by RAMIR07 Horrible customer service from Usef - customer service
I needed help on getting a folio from past stay. The person on the phone (his name is Usef) played phone games with me .. putting me on hold,, and I waited fro 20+ mins with no end resolution.
October 26, 2014
Rated 5 out of 5 by Paolo66 not just a wonderful view
it would be very easy, for a place with a wonderful view of Manhattan, to be 'relaxed' with its customers, but this is not the case.
October 26, 2014
Rated 4 out of 5 by Rachelle104 Ideal Hotel Stay for Family Wedding
Chosen for it's location for a Family Wedding Venue providing lovely views of Hudson and NY City Skyline.Well appointed rooms. Booked a Suite for Wedding prep. Well worth the cost. Night views are spectacular. Some confusion of room availability upon arrival, eventually worked out. Management sent up a bottle of Champagne and cheese/fruit platter as offering of apology. Very nice touch. Added plus the only restaurant within the hotel, Masina Tratoria, accommodated with a wonderful Family breakfast brunch. Wonderful staff, excellent food.
October 17, 2014
Rated 4 out of 5 by Miri Nice
Stayed at this hotel for two nights during a business trip. It has a nice view of the NYC skyline, but for some reason rewards members/guests don't get the rooms with views. I had a lovely construction view instead. But, I was not there for the view, so to focus on what really matters, the room was nice, amenities adequate and hotel overall was good. The only negative was the odd floor plan of the room, which required the bathroom door to be shut in order to walk into the bed area.
October 10, 2014
Rated 5 out of 5 by Singer07 Beautiful View
We enjoyed our stay. The hotel is clean and nicely decorated, and the staff friendly and helpful. The location is ideal with the view of NYC and closeness to catching the ferry to go into the city.
October 6, 2014