Rated 3 out of 5 by Jack1234 Good hotel, poor internet connection
Hotel Internet collection is really poor and I have been staying here for more than 20 weeks now. After repeated requests have not seen any improvements
June 15, 2013
Rated 5 out of 5 by Cotuisana The Staff demonstrate great customer service
I recommend the hotel - the staffs demonstrate great customer service and the rooms are clean. The ambient of the hotel very good.
June 11, 2013
Rated 1 out of 5 by Mojd This hotel needs improvement
Stayed for 1 night 6/8/13. The room was on 4th floor, there was a barmitzva, a wedding and a bus full from another wedding dropped off. It is 12:45 AM. Had a full day moving my son to Washu exhausted trying to get shut eye but the extreme loud music noise from these parties are unbearable coming up to 4th fl. Also the people in the rooms in 4th floor are loud and out of control. Yes people have celebrations but the hotel need to plan more carefully, guests that are not with these parties should be given higher floors away from banquet rooms and party rooms, dogs barking, people screaming with fights, drunk....We are regular patrons to this Sheraton many times due to our son going to Washu. Please let this email make a difference, make some constructive changes regarding having celebrations and people that are not with the parties. Simple question at the time of booking: "Are you guest with any of the parties in the hotel that weekend?!!" We did not sleep that night at all and when my husband went down to front desk to ask about all the noise at 12:45 AM they told him "I'm sorry sir we are having two parties tonight". Doors to banquet should stay closed, so many people should not be out in hall way and so on or perhaps just close the hotel to non party patrons!!! Thank you.
June 11, 2013
Rated 3 out of 5 by yemi Meals
Very disappointed in breakfast. No turkey products available.
June 10, 2013
Rated 5 out of 5 by MC12013 Key Highlights
The club lounge and its staff is wonderful. Especially Julie! The chef has made some great additions and I really appreciate the glass of wine at the end of the day.
Also, your fitness facility is always in top working order, clean and fully operational.
Keep up the great work!
June 9, 2013
Rated 3 out of 5 by BamaSusie Don't come on a busy weekend if you can help it
Stay here at a time when no special event like prom or a sporting event is scheduled. We couldn't help it. We stayed because my sister's small wedding (55 people) was scheduled for a weekend that coincided with some high school or college event. The bride had to wait one hour for her room, and we, the matron of honor and mother of the bride (a 94-year-old woman with a prosthetic leg) had to wait a full 90 minutes to get our "accessible" room. No one apologized or even offered a free soft drink at the bar. This made all of us late for the rehearsal. At the hotel-catered brunch, it took the kitchen staff 40 minutes to cut the cake! By the time it came out, 2/3 of the guests had already departed the event.
May 20, 2013
Rated 4 out of 5 by Katie53 Our room was really clean, but
The room was nice and very clean, but the bed was really swayed in the middle like a hammock - bowed all the way across the middle of the bed making it hurt the back and hard on knees when on my back.
May 26, 2013
Rated 5 out of 5 by STLsherry Short but Sweet
Didn't arrive at hotel until 11pm and checked out at 5am, but everything was great inbetween and I look forward to another stay.
May 24, 2013