Rated 5 out of 5 by HJLee Excellent
I was satisfied with Sheraton Sapporo hotel.
Staffs are kind to everyone.
3 de abril de 2013
Rated 4 out of 5 by bradly81 Nice.
It's a bit far from the city center but sometimes, that automatically means its proximity to airport (for this hotel, it takes around 20 minutes by JR).
The female staff, Ms. Han (sorry I cant remember her full name) was pretty smiley and accomodating every time I tried to ask about some info.
But other female staff including one who checked me in (I felt really unpleasant with them, actually) were rather stiff than welcoming and serving with strict words and little smile.
And I got upgraded to nice view room.
Room was very tidy with excellent cleaning.
Everything was good with its location, room condition, relaxing sauna and such things
However, The most uncomfortable thing I was in the whole period of stay was No wifi in room, no even chargeable one. That was irritating.
You need to work on it, really.
17 de diciembre de 2013
Rated 4 out of 5 by WongSapporo Many good staff at your hotel
Your hotel have many good staff. They are very kind and polite. You have an excellent staff, Ms Junko Nara at Reservation Dept. Nara-san proved to be very efficient and enthusiatic. I've made many email requests and Nara-san offered her help all the times. I think the Management should know that you have such a great staff. Her working attitude make me feel secure and pleasant staying at your hotel.
However, I also have an unpleasant experience. When I came to the front desk on Oct 30 at night asking for help. A lady refused me twice. I insisted, she finally said she would help but do nothing.
I've never met a hotel staff like her! If you need a name, I can give you for improvement.
Another improvement needed is the check-in time. Luckily, I'm a gold member, I didn't wait for too long but it's really the longest queue that I've seen in SPG hotels.
13 de noviembre de 2013
Rated 4 out of 5 by Natssant Outstanding service
The overall hotel condition looks better than the pictures. The service is totally outstanding, all staffs were very attentive as they explain everything very clear and try to greet all guests all the time. The spa area is nice with lots of hot pool.
The suites upgrade wasn't very nice as it was just a small corner room. No gym, no pool,no sheraton club and far from the center but overall experience was good by the way.
28 de julio de 2013
Rated 4 out of 5 by jll888 The corner room of this hotel is quite big.
Second visit to this hotel. Being offer to a corner room again. The room is about double the size of normal room which is a plus. The room is equip with moisturiser to prevent the room condition too dry which is another plus.
The down side is the toilet bowl was not equipped with heater which is not so comfortable during winter especially in the morning.
Again the buffet breakfast still not see any improvement. We still need to wait for 10 minutes to wait for the food to be replenish.
15 de febrero de 2013
Rated 4 out of 5 by jll888 Good Hotel but buffet breakfast to be improve
This hotel is just a minute walk from Shin-Sapporo Station which is quite convenient to travel around.
The buffet breakfast has limited choices, and if possible please be there earlier, else if you arrived after 9:30 a.m., many food was finish and not replenish. It makes your choices more limited.
10 de febrero de 2013
Rated 3 out of 5 by CM0331 OK
Room was generally ok, met all business needs. A few concerns were:
1. staff need to improve english - we later found out that an important call from the US was dialed to the hotel, and asked for my room. But the front desk said that there was no record of checked in, even though we spent the night there already. The person asked a couple of times, but the person on the line only spoke broken english and said 'no checked in'.
2. Staff need better updates on pricing - asked how much the morning breakfast was and was told at checked in that staying guests have a discount, which was not given at the restaurant or when checking out. Had to spend a good deal of time explaining before resolved.
10 de abril de 2013