Sheraton Grand Sacramento Hotel

  • 1230 J Street,
  • 13th and J Street
  • Sacramento,
  • Kalifornien
  • 95814
  • USA
  • Landkarte

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Mindestalter

Um eine Reservierung vorzunehmen, müssen Gäste mindestens 18 Jahre alt sein.

Rated 4 out of 5 by 509 reviewers.
Rated 5 out of 5 by Vacation We were so happy to have been upgraded to a suite in the 25th floor with out asking. Thank you so much! Disha was very nice and professional and she was the one that gave us the good news about our upgrade. July 28, 2014
Rated 3 out of 5 by no cable The fact that your charge 25.00 for a refrigerator in not giving what the customers want. Also the cable was not working in the room didn't have a long stay so it wasn't worth July 28, 2014
Rated 4 out of 5 by Sheraton was good but could be better The front office staff was not too pleasant.Bell boy was extremely helpful.Regency club needs more attention. Bar was clean and pleasant.Breakfast was delicious. They don't give any consideration to SPG members.Their attitude was very dry. July 25, 2014
Rated 3 out of 5 by Expected More At first the room was located too close to the service elevator, so extremely loud noises came throughout the day, night, and early morning. When fully booked housekeeping had some difficulties keeping up. Also, if you had any uncommon circumstances with billing it was next to impossible to get them straightened out! July 24, 2014
Rated 3 out of 5 by Sheraton Experience I love the historic aspect of the hotel, and the lobby and meeting rooms are lovely. The Sheraton Grand Sacramento is ideally located for local tourism and travel. Unfortunately, the bed was incredibly uncomfortable. I ended up folding and placing the comforter below the sheets for extra support. It was not the bed I've come to expect in Sheraton properties. July 22, 2014
Rated 4 out of 5 by Great Staff The staff was very helpful when finding local restuarants, pharmacy (when I got ill) and helping me with a billing issue. July 23, 2014
Rated 4 out of 5 by Gift Shop? Food Services and Staff When we asked for the gift shop, we were creepily offered things from "behind the desk". While somewhat helpful, it came across a little creepy and the post cards were not of the city, but just of stock images for the Sheraton. I understand the idea of getting rid of the Gift Shop if people aren't going in it, but maybe have a less creepy way to offer the basics than saying "behind the desk". We ate at the Hotel for lunch one of the days. During the meal, there was a fire alarm. The staff was extremely nice and apologized for the alarms. They also did a great job of communicating the all clear, and hindering panic by warning patrons that fire fighters would be coming in to ensure that the hotel was fire free. OUr food at that lunch was amazing. We had the turkey sandwhich with bacon and avacado. With a side of sweet potato fries. We recommended it to several attendees of the conference. July 21, 2014
Rated 4 out of 5 by Quick stop at our State's Capital My family and I were on a road trip and wanted a place near the Capital and in the heart of the city just for the night. When we drove in, staff were great and were able to upgrade us to the Club Level (highly recommend if you have kids). Views were great and overall just a nice place if you need a good night sleep, a nice meal and within walking distance to see the sights. July 21, 2014
Rated 2 out of 5 by Horrific Plumbing My toilet would not flush efficiently. When I called the front-desk, they sent maintence with a plunger. This worked the first-time only. I struggled with the issue the rest of the week. I will think-twice about booking my group of 35 here again. Also, my husband stayed at the Westin in Beaver Creek, CO Saturday night. When he shared with the front desk on check-out that the tub did not drain during showering, the response of the young blond woman was rude and arrogant in her responses. Unfortunate that we had had bad experiences at two different properties at the same time. July 16, 2014
Rated 5 out of 5 by One of the best Sheraton Properties The hotel, rooms and staff are really amazing. Johnny and his front desk team go above and beyond to make each guest's experience exceptional. Having stayed over 1000 nights at Starwood properties, I have to applaud this hotel for consistently exceptional service. July 21, 2014
Rated 5 out of 5 by Nice Hotel This hotel is surrounded by restaurants - NO shops nearby though. It is a bit pricey, room is semi-updated, staff was great. July 21, 2014
Rated 4 out of 5 by Good experience Hotel,was clean. Elavators were quick. Staff was friendly. July 21, 2014
Rated 5 out of 5 by Awesome This is a beautiful hotel and it has a wonderful bar downstairs as well. The entire experience was wonderful. July 1, 2014
Rated 5 out of 5 by Exceeded our expectations! We are native to Sacramento and now live in Carmel. We brought dear friends with us to Sac for an important event. We wanted them to love the area as much as we do. Thanks, in part, to the wonderful experience we all had at the Sheraton Grand they left with a very fond impression. Thanks again. July 14, 2014
Rated 5 out of 5 by Great staff, great stay Very good job handling the large crowds for the conference I attended. Room was large and very clean. Exercise room esp nice, more equipment than I expected, easy access with room key, lots of water, towels on hand. Pool clean but needs an update. Gave the staff a hard time about a reservation issue, they were very patient and gracious when it turned out it was my mistake! July 13, 2014
Rated 5 out of 5 by Amazing Food! I was attending our annual conference this past week, and the food at lunch was amazing. Each day I was there, the staff was top-notch and the food was the best it has ever been. (I have been staying here for the last 12 years). July 12, 2014
Rated 1 out of 5 by I will never stay here again !!! I travel a lot all over the world, and honestly, this was the worst stay in many many years. This room was filthy dirty. Debris all over the floor, dust on every item in the room, no trash can liners, it stunk, windows were filthy, Overall a very poor housekeeping problem. I would recommend another facitlity for sure. We had lunch for a small convention, and they served RAW white fish.. Disgusting. Dirty dishes left in the hallway for over 24 hours at three room locatioins on my floor. Management did not even seem to care, and I even had the housekeeping Mgr in the room to witness the filth. All he could say is OK, OK, OK not even concerned or apologetic. The Hotel Manager did nothing as well. Needless to say, it was a miserable stay and experience. June 17, 2014
Rated 3 out of 5 by I used to love this hotel What is up with the hotel's policy to not clean the rooms, all in the name of being "green"? I used to love staying here, in fact, would insist on it. In January, when I checked in, I was asked by the front desk if I wanted to sign up for the "green" program. I said I would look at it for the future. She signed me up anyway, and lo and behold, it meant my room wasn't going to be cleaned, bed made, or tidied up at all. I believe that even if I were going to use my towels again, that the bed should at least be made, the coffee and cups replaced, etc. This wasn't done at all. Luckily, my husband found that the room hadn't been cleaned before I did, and went and insisted on it. Even my darling wasn't impressed. hmmmm.... February 15, 2012
Rated 5 out of 5 by Sleep issues I stayed at the Sacramento SG for four nights. during three of the four nights the male and female in the room next door, 2410, were extremely loud, (verbally and physically), from 0200-0340. They talked extremely loud, to the point I could clearly hear their conversation. I contacted the front desk about this and asked if they would call 2410 and have them keep it quiet. No response from the FD. Upon checking out, the FD clerk gave me 3000 points for this, but I lost quite a bit of sleep. While I appreciate the points this loss of sleep had a negative affect on my business that week and was a complete negative impact for your hotel. June 23, 2014
Rated 5 out of 5 by Best Hotel! We've stayed at the Sheraton Grand many times & have always been impressed with the staff, bar & rooms. Love you guys!! June 2, 2014
Rated 5 out of 5 by great features. Great staff, great rooms, very pleasant in all ways. Would highly recommend this Hotel to anyone and everyone. Can't say enough positive things about it. July 8, 2014
Rated 4 out of 5 by Consistent comfort and great style We received Sheraton's consistent cleanliness with their rooms, comfortable bed and friendly staff. This property is more stylish and hip than other Sheraton Hotels which was refreshing. Great location. Parking a bit confusing given that it is across the street and managed by another company. But overall great experience. July 7, 2014
Rated 5 out of 5 by staff The staff was extremely friendly and helpful in any situation. They were always there to answer any question and resolve any issues. The rooms were exceptionally clean and very comfortable and very up-to-date. Had a wonderful stay and can hardly wait to stay at this hotel again. Very pleasurable. July 7, 2014
Rated 4 out of 5 by Workout The workout room had a lot of options which was nice, the one thing missing was a chin up bar though. July 3, 2014
Rated 5 out of 5 by CHE Wonderful dowtown Sac location. Close to shopping, eateries, and old town Sac. June 10, 2014
Rated 4 out of 5 by Good Location The hotel is clean and is located close to the Capitol Building. I felt safe walking around the area. The lack of a good restaurant in the hotel was a negative for me because it was inconvenient but there are good restaurants in the surrounding blocks. The staff was pleasant and responsive when I had a question. June 30, 2014
Rated 4 out of 5 by Wonderful but had internet & TV issues I had the best meal for dinner in my room! i ordered it about 9pm and it was delivered promptly with style. However the tech people (off-site) did not do a great job trying to tell me why my computer wasn't working. Once I let it alone for two hours it finally worked. It was tough being up so late working. The gorgeous room I stayed in did not have an operating TV in the living area. Despite the inconveniences, the Sheraton Grand was great. June 28, 2014
Rated 3 out of 5 by Average Stay The room was fine. It was not spectacular but o.k. I do wish that there were some vending machines for sodas. June 30, 2014
Rated 5 out of 5 by comfortable hotel very comfortable and clean July 1, 2014
Rated 2 out of 5 by Less Than I Expected This hotel was not up to my expectations at all. Wifi is $10 a day while it is free pretty much everywhere else. Our room didn't get cleaned and when we returned at 11 PM I had to call to request towels and coffee since our room had been neglected. The toilet didn't work, the air conditioning didn't work. It was not worth the price at all!!! Very disappointing!!! June 2, 2014
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