Rated 4 out of 5 by LADoc Great option if you're flying out of CDG
To begin with, the ship-shaped Sheraton at Charles de Gaulle Airport makes it one of the most creatively designed properties in the Sheraton chain. The check-in was fast and friendly. Although I had to ask for my SPG Gold upgrade, I was promptly and cheerfully placed in a Club Room, which included a delicious full breakfast. The rooms are modern and comfortable. My only negative was at the restaurant. With only one other couple in the dining room, neither our server, nor her four colleagues seemed very interested in making our dining experience a good one. For example, after waiting nearly 20 minutes for out appetizer (soup),we finally got another waiter to alert our server. When she finally brought the soup, there was no apology, no explanation. When I brought this up to the manager when we left, he seemed totally disinterested. My recommendation is to stay at the hotel, but five minutes over to the terminal for your restaurant.
July 8, 2014
Rated 2 out of 5 by focus hotel was a disappointment
the hotel seemed rundown and needed care.
July 8, 2014
Rated 4 out of 5 by SallyLou Great for flights; little dining options
We found the convenience of this CDG Sheration an easy and comfortable way to end our trip; however, the food offerings in the bar and restaurant were not to our likings (too much pasta and fried food, few French items) and extremely expensive. The beet salad and scallop dinner we setttled on were good, but costly. The by the glass wines offerings were very limited. And, a basic vodka was 15 Euros, more than a nice glass of wine.
July 4, 2014
Rated 4 out of 5 by traveller17 still expensive. meal service improved
We had to lug our suitcases to the auto door because the gate was broken.
otherwise no complaints.
at last, the restaurant service was acceptable.
room cost was only a bit steep; restaurant was quite steep
July 4, 2014
Rated 1 out of 5 by Monte Needs improvement
Some comments: Staff generally does not seem too happy to working at this hotel. The restaurant was not too tidy and breakfast buffet seemed to have older food. The cooling did not work well in my hotel room. On the positive side, the window system is sound proof. overall, dated hotel with staff who did not seem really like they wanted to be working there.
July 2, 2014
Rated 3 out of 5 by Rissy Mixed
Check in was timely and accurate. Twin bedded room actually had an extra 3rd twin bed, which was not requested or wanted, and took up too much space. Gold perks were readily explained and appreciated. The restaurant was extremely expensive, about $33.00 for a cheeseburger, and there were no less expensive alternatives. Service was horrendous at the restaurant, we received wrong orders and had to send back 2 meals. For that price, and with the limited menu, we expected better food and service. The waiter could not process any of our credit cards, saying it was all the fault of our multiple cards (which had worked perfectly for the past 10 days and also worked perfectly the next day at checkout) Check out was awful, over a 30
minute wait, which is inexcusable at an airport hotel where people need to catch an airplane.
June 30, 2014
Rated 4 out of 5 by BadNightSleep No Alarm clock
I must admit I have never stayed at a hotel which does not have an alarm clock in the room. I called guest services and they politely told me that the hotel does not have any.
I cannot trust a "wake up call request" only and need an alarm for back up.
Therefor I had a very poor nights sleep.
July 2, 2014
Rated 5 out of 5 by JayBee8123 Best hotel at Paris CDG airport
Excellent hotel with excellent staff. It's so popular that checking in and checking out can be a wait, but no more than any other 5 star hotel. My second stay there and will be there again in about a month.
June 30, 2014
Rated 4 out of 5 by nanou1 great location
great place, quiet, if wifi was included for the member , that would be nice
July 1, 2014
Rated 4 out of 5 by Fred29 Small Improvements
Recommend that you:
* Better staff front desk to avoid long lines at check in and check out
* return access by Gold SPG members to club
* Brasserie is quite overpriced
June 30, 2014
Rated 2 out of 5 by aspern11 Service and facilities need improvement
We were underwhelmed with this Sheraton during our recent stay. Reception staff were unaware of a current SPG program for top SPG members (Crossover Rewards) and thus welcome points were not awarded. Facilities are very worn and cleanliness was not up to the usual Sheraton standard. I stay at Sheratons throughout Asia and elsewhere, and was sad to see this property so lacking
June 26, 2014
Rated 5 out of 5 by Frederickph Spectacular location ....
This property boasts spectacular location admits the chaos and hubbub of Charles de Gaulle international airport and the TVG terminal servicing France and surrounding countries . Once you enter the hotel lobby you are immediately whisked away to welcoming environment and a tranquil quietude. My partner and I enjoyed the well appointed room and very welcoming bed , and again the very peaceful and tranquil space during our business travel. The spa / sauna is another gem of this property. Again, I would highly recommend this sensational property to any business or family travelers .
April 21, 2014
Rated 4 out of 5 by jhr2000 Back again and again!
Check in much better.
All the facilities seem to be in good shape.
June 27, 2014
Rated 4 out of 5 by Babulous Overall god experience
My husband and I stay at this hotel (CDG airport) 3-4 times a year. I always request two bathrobes and every time we arrive there is only one in the room. Housekeeping is very prompt bringing the second one once we call. The bar service is very slow and the food quality is atrocious; this has been the case over the years we have been staying with you.
June 24, 2014
Rated 4 out of 5 by TKashi Request billing statement ASAP
When I checked out this hotel, they could not issue billing statement for my stay due to system issue, and reception person promised to send the statement via e-mail to me. So far, I did not received it yet. please convey this message to the person in charge of this matter.
June 24, 2014
Rated 5 out of 5 by Andrews4 This made our travel so much easier!
We checked in the night before our departure. It made our travel day so much easier! We didn't have to worry about Paris traffic, getting up early, check in, etc. we got up, checked our luggage, and relaxed until our flight left.
June 24, 2014
Rated 3 out of 5 by Frazier14 Sheraton Paris Airport Hotel
We have stayed at this hotel several times in the past. This trip, we were very dismayed by an exceedingly unpleasant dining experience in the Saisons Brasserie. This bad experience changed our opinion of the entire stay. After a 45 minute wait, our simple meal arrived cold and inedible. The waiter did not care. Finally, a manager (Nazim) came to our aid and made things right. He explained the problem, he offered a solution and proceeded to remove the charge from our bill. He was very helpful and saved an awful situation from total disaster. Otherwise, our stay was acceptable for one night and convenient for an early morning flight.
June 5, 2014
Rated 4 out of 5 by BillSanCarlos Beds & Pillows Need Improvement
Hotel was above average and VERY quiet which was amazing as we were next to the runway and jetways. Only complaint was that the pillows were way too soft and bed was lumpy.
June 23, 2014
Rated 5 out of 5 by Frederickph Superior accomodation
Fantastic value and location .
June 24, 2014
Rated 4 out of 5 by TomTurtle Very good but not perfect
I'm a Starwood platinum and have stayed in a lot of hotels. I like the Sheraton at CDG because it has nice rooms and is so easy for airport access. I've been here before.
Only disappointment on this trip was service in the bistro restaurant. It was slow and poor - our waitress appeared to be trying to get others to do their part but them seemed willfully slow and inefficient. The food was ok.
June 21, 2014
Rated 4 out of 5 by Hospice handicapped accessibility and airport transport
My husband had a stroke and hip surgery..he can walk slowly but uses a cane. I contacted the concierge to get a wheelchair and he said it is only a five minute walk to terminal 2 F and there is no wheelchair. Impossible for us with 2 suitcases and hand luggage. He could not have cared less. The same concierge station cut me off twice when I called about the train station.
I called for help getting the luggage downstairs. Thanks to.... WAHID....HE TOOK THE LUGGAGE, ASKED TO BORROW A CAR TO TAKE US TO THE AIRPORT. WHEN WE GOT THERE THE OUTSIDE HANDICAPPED INTERACTIVE VIDEO EMPLOYEE DID NOT SPEAK ENGLISH AND HUNG UP...WAHID WENT INSIDE AND FOUND OUT WHERE WE COULD GET A WHEELCHAIR AND HELPED MY HUSBAND TO THE AREA SO I COULD CHECK IN. WAHID WAS ABSOLUTELY WONDERFUL. HE SHOULD BE RECOGNIZED FOR HIS CARING AND ATTENTION. Due to the train strike we had to take a taxi from La Baule and were exhausted trying to get to the Sheraton. The check in lady was very nice and the room was nice. My husband cannot get into the bathtub. The handicapped bathroom shower was extremely slippery so we had to lay a towel on the surface so he would not slip. Also the hangers would be very high for a person in a wheelchair.
The room had paper on the floor when we arrived and the porter took that out with him. I called the front desk as there was also a towel on the floor...so wanted to make sure we were in the right room.
I like Sheraton and love Starwood, but with taxi, train and others always striking, we will not come back to Paris probably.
June 24, 2014
Rated 3 out of 5 by JanekR Concierge
I was very unpleasantly surprised by the concierge. When asked to order a taxi G7 made the statement that he does not know this company. It's either incompetence, or lie. I had to wait for another taxi about 15 minutes. This is a joke. Sheraton should not allow such behavior.
June 20, 2014
Rated 5 out of 5 by DrLar Great Airport/Train station Hotel
Love this Airport Hotel. All the comforts and ease you need after long flight from Seattle. Few steps from the terminal to the Hotel. Stay here, train to the city. Station is right below the hotel. Nice upgraded room for a Plat, and lounge is small, but still nice.
June 17, 2014
Rated 2 out of 5 by Marushka Needs updating
Hallways and rooms could use a major updating. Seems tired and old. Stayed on the club access floor and was too far away from room. Did not care for configuration of hotel. Not much you can do about that, but will not likely stay again. Good for access to train into Paris was only plus.
June 16, 2014
Rated 5 out of 5 by SKMC Anticipated my needs
I had reserved two rooms, separately. One room had 2 adults and 1 child, the other had 1 adult and 2 children. Not only did the hotel combine my two reservations to ensure we had adjoining rooms, but they had set-up a roll-a-way in each room, in advance of our arrival. Wow! What a way to welcome us! We were thrilled to have the rooms set-up to meet our needs in advance. Thanks so much for looking out for us and giving us a great experience!
June 9, 2014
Rated 5 out of 5 by Teresa29 Stay in Paris
My trips to France are usually hectic. For most trips, I arrive at CDG airport only to catch a train to another destination. Then, when departing from France 48 hours later, I am usually exhausted from the whirlwind nature of my travel. The CDG Sheraton is an oasis at the airport. It is exceptionally comfortable and quiet so my precious hours there are spent getting the rest I need to continue my trip. The the hotel being directly above the Gare is extremely convenient for my hectic trips. I would suggest to anyone who is using CDG as a fly-through to another destination in France to utilize this fantastic property.
December 3, 2012
Rated 5 out of 5 by Iesha28 Relax, refresh, dream
Traveling abroad can be an exhausting experience. When I stay at the CDG airport Sheraton Hotel I know I will be relaxed and refreshed for my next day of travel.
June 7, 2014
Rated 4 out of 5 by Jackson13 Great Location for CDG Termninal 2 Departures
My wife and I stayed at this hotel for two nights at the end of a tour of France this July to take advantage of the great location for our flight home from CDG. This hotel is connected directly to Terminal 2, the terminal that we were departing from. This takes a lot of hassle out of the departure day. We also took advantage of the fact that the hotel also sits directly above the train station, which makes the �� hour trip into Paris very convenient. A few minor negatives include rooms on the small side, somewhat weak AC (both not unusual in Europe), and a staff that could be a bit friendlier. However, for us, these were outweighed by the convenient location for both Paris visits and flight departure.
If you feel like spending for an upgraded room, the club lounge is nice, though small. The Fitness Center is also small but fine for a nice workout. Also of note, the soundproofing at the hotel is incredible; we could not hear the planes at all. I would definitely recommend this hotel for those leaving CDG from Terminal 2.
July 8, 2013
Rated 1 out of 5 by Pakguam Filthy Dirty Room and Bathroom
To start the bathroom had muddy spots on the floor with hair and paper. The sink and faucett had toothpast and spit on the faucett.
Carpet is so old and very dirty as well .
Restaurant service was horrible and all the guest were complaining about the wait and it was early evening at 6 pm and it was not busy probably 6 guest. The food was expensive whcih we expected $7.00 for a 12 ounce Coke but for two to eat 119.00 €
About $140.00 no wine, the grilled chicken was aweful not a hot dish ice cold with risotto
Unedible with 4 aspargus tips and when I say tips it was tiny tips. So disappointing.
August 25, 2013
Rated 5 out of 5 by Lawrence75 Always a pleasure
We try to stay at this hotel whenever we pass through Charles de Gaulle airport, and it is like a small holiday in itself. The rooms are quiet and comfortable, and the staff unfailingly helpful.
June 4, 2014