Rated 5 out of 5 by Teresa29 Stay in Paris
My trips to France are usually hectic. For most trips, I arrive at CDG airport only to catch a train to another destination. Then, when departing from France 48 hours later, I am usually exhausted from the whirlwind nature of my travel. The CDG Sheraton is an oasis at the airport. It is exceptionally comfortable and quiet so my precious hours there are spent getting the rest I need to continue my trip. The the hotel being directly above the Gare is extremely convenient for my hectic trips. I would suggest to anyone who is using CDG as a fly-through to another destination in France to utilize this fantastic property.
December 3, 2012
Rated 4 out of 5 by Flyingtailor The quitist Aiport hotel
This hotel is very quite for a airport hotel and great location you grab your bags and walk right to it. Very clean nice lounge but the sandwiches are a little stale.The service is well were in France what can you expect as good as its going to get.
The metro is right downstairs to Paris and all the convention sites.
February 14, 2012
Rated 4 out of 5 by Jackson13 Great Location for CDG Termninal 2 Departures
My wife and I stayed at this hotel for two nights at the end of a tour of France this July to take advantage of the great location for our flight home from CDG. This hotel is connected directly to Terminal 2, the terminal that we were departing from. This takes a lot of hassle out of the departure day. We also took advantage of the fact that the hotel also sits directly above the train station, which makes the ½ hour trip into Paris very convenient. A few minor negatives include rooms on the small side, somewhat weak AC (both not unusual in Europe), and a staff that could be a bit friendlier. However, for us, these were outweighed by the convenient location for both Paris visits and flight departure.
If you feel like spending for an upgraded room, the club lounge is nice, though small. The Fitness Center is also small but fine for a nice workout. Also of note, the soundproofing at the hotel is incredible; we could not hear the planes at all. I would definitely recommend this hotel for those leaving CDG from Terminal 2.
July 8, 2013
Rated 3 out of 5 by nchagki Food in Restaurant Unacceptable
We had dinner on our first night:-Food was unacceptable. Ordered a simple club sandwich. When I complained to the head person that the Club sandwich had egg on it he just said than the component should have been on the menu. Breakfast one morning: terrible. Had waffle which appeared to be a frozen waffle. Server for breakfast was not acceptable and when I needed water I found him out in lobby talking to another staff member. However, Mr. FLORIAN ESTEVE, Night Manager, made an adjustment, apologized and was very attentive. Give MR. Esteve a fine reward for attending to this issue.
October 21, 2014
Rated 1 out of 5 by Pakguam Filthy Dirty Room and Bathroom
To start the bathroom had muddy spots on the floor with hair and paper. The sink and faucett had toothpast and spit on the faucett.
Carpet is so old and very dirty as well .
Restaurant service was horrible and all the guest were complaining about the wait and it was early evening at 6 pm and it was not busy probably 6 guest. The food was expensive whcih we expected $7.00 for a 12 ounce Coke but for two to eat 119.00 €
About $140.00 no wine, the grilled chicken was aweful not a hot dish ice cold with risotto
Unedible with 4 aspargus tips and when I say tips it was tiny tips. So disappointing.
August 25, 2013
Rated 4 out of 5 Awesome Location
This property has a great location when flying into CDG. If you have a long layover, the RER is just below the hotel, so you can take an easy trip into the city.
The rooms are a bit small, and the beds don't seem to be up to the standard of most Sheraton's I have stayed at. The bed appeared to be two twins, pushed together with no topper; the seam down the middle is a bit odd.
The club lounge is a bit small, however, it is very well stocked and very nice staff and the choice to have breakfast in the lounge or restaurant is great.
I highly recommend this property if flying through CDG.
February 25, 2013
Rated 3 out of 5 by Paris75017 Deceived
I booked a room for the day between flights. Arrive at 9:45 am asked to take breakfast. After 10 minutes in the breakfast area, a person came to ask us what we wanted because everything would be removed to prepare lunch room. I had to chase sugar, jams, juices, persons not particularly kind to meet me that was on the table when there was nothing. Breakfast reduced to its simplest expression. It would be better to tell us it was better to ask to be served in the room. And to complete this trip, so we slept in 16 hours of the afternoon, a staff member entered, disturbing and we have not been able to sleep before we leave for a long flight. Really, very, very disappointed with the service, which is really not up to par.
November 8, 2013
Rated 4 out of 5 by JimBinChicago Convenient In-transit Hotel
This hotel was great for an overnight stay between a late arriving flight and an early morning flight. The hotel is located right in terminal two and very close to the airport tram service connecting terminals 1 and 3. The hotel bar and restaurant were open late and early, which was great. Will definitely consider this option again when returning to the US from Europe, Africa or the Middle East.
November 30, 2014
Rated 5 out of 5 by Leyann A great experience
As a frequent traveler, I was used to a certain level of comfort at the hotels where I stayed, e.g. in Bangkok or in the Seychelles. That is the reason why I was a bit reluctant to stay in an hotel located in the heart of the CDG airport. However, I have to admit I wasn't expecting such calm, luxury and services. The Sheraton hotel was really a great experience, especially considering the young but skilled staff who welcomed me notwithstanding a quite late arrival (10 or 11pm) at the reception desk. He was very polite, kind and attentive. Considering the bedroom, it was very large and well-equipped, and incredibly silent considering the planes taking off and landing just in front of my window. This was really appreciable, and my stay a great experience.
August 21, 2013
Rated 5 out of 5 by SOUTHERNER PILLOWS ARE AWFUL
This hotel is the best in Paris CDG area except for the awful pillows
December 1, 2014
Rated 3 out of 5 by Planner00 Service with a sneer
To end our 10th anniversary trip to Europe we planned our last night in Paris at the Sheraton Paris Airport. The only things good about this hotel was how clean the room was, and how easy it was to catch our flight in the morning. Unfortunately the distainful, uncaring and rude staff at the hotel made those things pale in comparison. The front desk staff were dismissive and sour, the restaurant staff were uncaring. Luckily the housekeeping staff were friendly - the only saving grace.
September 30, 2012
Rated 5 out of 5 by Rich2809 A fantastic Airport Hotel
I stay in a lot of airport hotels and honestly this one is the best I have ever been in.
Clean, bright rooms, good sized bathrooms and friendly staff.
No need for shuttles as you are in the center of the airport.
Rooms are silent, as is the AC. Club lounge is a little small but ok. breakfast was very good, with a particularly good omelette.
We got on the plane feeling relaxed and rested and that is what you want most from an airport hotel.
September 7, 2012
Rated 4 out of 5 by stack Staff devoid of customer service
The hotel room was fine but I had been offered via e mail Club Level-which I accepted-no record of it at check in and the staff was brusque and impatient when I inquired. Told me,the floor is full,what I was saying was impossible so I didn't exactly feel welcome. I asked for a quiet room and got one two doors away from the elevator. The room itself was fine but the staff was unhelpful and unfriendly. I would not come back here or recommend
September 21, 2012
Rated 2 out of 5 by Bernard Unacceptable
I have been staying at this hotel for the past 5 years at lest 3 to 4 times a year. Last week and for the 3rd time, the air condition in the room wasn't working. I called maintenance twice and they coudn't fix it and offer to change room at 10:30 PM which I refused.
It is unacceptable to have this issue again when you charge so much for the room.
For my next visit to France in July, I will try one of your competitor.
May 4, 2012
Rated 5 out of 5 by Amytravel Staff made this Sheraton a warm and welcoming base
The kindness and understanding that was given to me by Ismail and ?Sonjia ( I am sorry I forgot her name now, she has long hair that she wears back in a pony tail and is petit, and I think she is a front desk manager) was a beautiful gift. I seriously felt like I was treated like Royalty. The last time I came to the Sheraton at CDG, I felt that the staff were somewhat cold, unncessarily formal and not so helpful. I am so happy to see that the Management has now chosen staff who are so profoundly caring. Other people who helped me were also very cordial and always making sure I was comfortable and had everything I needed all during my stay. I felt that the way in which Sonjia and Ismail reached above and beyond to ensure my comfort (including my service dogs comfort) should be recognized by SPG as to what an ideal SPG professional should be. The service express people were also particularly friendly, understanding and helpful. One time, I was upset that I was not able to rest because someone called me two times more than necessary. When I explained this to the service express person, she was so compassionate which in turn led her to take positive action to make sure that the rest of my stay was restful. The only complaint I had was that rather than having someone from the front desk call me several times asking me when I was going to check out, simply do what is usually done which is to make four p.m. the default check out. My part of the mistake is that I kept on thinking I was done with stuff, but then I kept on pushing back my leave time. The other gift I really appreciated was the suite upgrade. It was especially appreciated when I was told that I lost two suite upgrades because a hotel at first was going to charge me a 125 cleaning fee for my service animal. I canceled that reservation due to their discimination, but lost the two upgrades (That hotel later recanted, refunded me, yet never returned my two suite night awards). Thus, the two nights that Sheraton gave me a suite upgrade (as this was happening around the same time) was another way in which the staff made sure that my service dog and I were truly comfortable and well cared for. I wish that there was a way to show how much Ismail's and Sonjia's kindness meant to me. The least I could do is to tell it to the SPG world. Thank you. Amy Love
January 30, 2015
Rated 2 out of 5 by UnhappySPGTraveler Declining property, poor service, high price
I have stayed here a dozen times over the years; this will be my last until upgrade/new manager is found. Service was appalling bad. Waited 45 minutes in the bar which had one staff member; had to go to bar to get drinks. Breakfast buffet of 33 euro pp was dismally poor. Rooms worn, carpets stained, badly needs overhaul. At 399 euros per night, this is probably Starwood's most profitable hotel!
June 30, 2014
Rated 4 out of 5 by cardtraveler Great Airport Hotel
Highly convenient and yet quiet within the CDG terminal 2. My only disappointment was the lack of dining choices.
The 2 restaurants had limited menus and were overpriced. I was forced to look around for simple food items (which were all that I wanted) within the adjoining air and railway terminals. Otherwise I would stay here again to be able to easily connect with an early morning flight.
November 21, 2011
Rated 5 out of 5 by MIkey5025 Location, Location, Location
This is an excellent location for a short stay. The staff is very friendly and helpful.
October 26, 2014
Rated 5 out of 5 by MLD31 Great impression for a one night super short stay
Only stayed here to catch an early flight to Venice from Paris. Hotel's location as far as airport goes is perfect!!! Other CDG hotels do not even come close as far as convenience goes! Staff is excellent and so helpful. Lounge is amazing. I am sure it would be easy to take train to Paris but we were so tired and did not want to deal with New Year's Eve crowd. So glad we decided to stay here.
January 17, 2015
Rated 4 out of 5 by wmbrain CDG Airport
$10 for a Coke and $25 for a hamburger mediocre at best skip this area
October 16, 2014
Rated 2 out of 5 by int1 A horrible experience
Shocked at service. Something bad must have been going on this day for it to be so bad. Have stayed there before but NEVER again. Staff was surly. I'm an American businessman with 35 years of international experience and this was one of my worst hotel experiences. Not what I expected. Can't fathom how they will stay in business.
November 25, 2012
Rated 4 out of 5 So simple when flying through Paris
This place has location, when overnighting in Paris. 1/2 way between E and F, and right above the train to the City. Club lounge is a bit small, but has everything a traveler needs!
Check this place out. The plugs are NOT universal, so make sure you have a French adapter (or ask the nice people at the desk!).
October 24, 2012
Rated 5 out of 5 by ks4212 WiFi
It is absolutely absurd that in this day and age this high end hotel charged 19 euro for WiFi. If you stay at a downscale hotel it is free. You need to move into the 21st century and supply WiFi for your guests in other than the lobby.
August 16, 2014
Rated 5 out of 5 by KennyG68 CDG SHERATON
We stayed here on 3 occasions during the past 5 weeks. The staff is extremely friendly and helpful, particularly the bell staff. The rooms could be a bit larger; however, this is an EXCELLENT airport hotel. Great Starwood Gold recognition. Wish the club lounge was open 24/7.
August 30, 2013
Rated 2 out of 5 by Simone949 Caution!!!
We had a PREPAID and agreed upon room contract. However, at checkout an additional and excessive amount was charged. I found the desk personnel rude and unhelpful _be advised that the breakfast charge 32 Euros p/p is excessive. We will not refer clients to this hotel!!!
June 27, 2013
Rated 4 out of 5 by Wis31 An ideal nice place for the business traveller in CDG
No hotel is more conveniently located in CDG airport. And you will not find any other hotel with such a striking architecture.
The quality and design of rooms are on par with what you expect from a 5* hotel in France.
February 22, 2014
Rated 1 out of 5 by traveller staff attitude
Staff in bar not polite and unwilling to attend clients properly; "just waht is on the list" , als signing for payment took long.. three staff members talking amongst themselves at the bar , not interested in clients
March 28, 2013
Rated 5 out of 5 by Frank41 FRIENDLY ATMOSPHERE
THIS IS ONE OF THE HOTELS WHERE I FEEL LIKE BEING AT HOME.
STAFF IS ATTENTIVE AND COURTEOUS AND I WISH TO SAY THANK YOU TO THE GENERAL MANAGER (MR. P.C.) FOR THE WARM ATTENTIONS HE BESTOWED UPON ME.
January 2, 2014
Rated 5 out of 5 by MichaelP Easy access to terminals
Terminal shuttle (CDGVAL) is steps away. No plane noise issue, barely audible. Staff didn't advise me of the complementary wifi with SPG gold, hopefully it wasn't charge.
May 29, 2013
Rated 1 out of 5 by Volo Don't stay here
Paid over 200 euro for an old run down room. Back again tonight in a renovated room and the tv is not working. Worth the trek off cdg and you might save some money
January 10, 2014