Rated 5 out of 5 by CaliKid Best hotel in Iowa City
The rooms were fantastic. The staff was helpful and accomodating. The location is perfect. Great breakfast buffet, and a wonderful dinner menu. A "must stay" in Iowa City.
August 29, 2012
Rated 5 out of 5 by Paul56 Staff was very helpful!
I was leaving on vacation right after my business and had an extended vehicle. The staff was gracious to find a place for my vehicle while I was on business for the day.
September 2, 2012
Rated 5 out of 5 by Sharon86 People
Everyone from the front desk, to the
maids, supervisors, the guys out front
to the night auditor were excellent and
friendly but also very professional.
October 24, 2012
Rated 5 out of 5 by Major Comfort and location
Outstanding beds and service. The location on the Pedestrian Mall couldn't be better. Dinining and weekend entertainment within feet of the front door.
September 5, 2012
Rated 5 out of 5 by Deriksen Always been a good experience
My daughter attends University of Iowa and this is my preferred place to stay when we're in town.
October 31, 2012
Rated 5 out of 5 by megs1120 Everything was fantastic!!
Beautiful hotel! Very comfortable and clean. They also accept dogs! Great experience.
August 28, 2012
Rated 5 out of 5 by steph25 Awesome stay
The staff and facilities were exceptional. Had a great time with friends and family.
January 5, 2012
Rated 5 out of 5 by tomkn18 Great Mattress
I slept for nine hours straight. I haven't done that in my own bed in a year.
October 16, 2012
Rated 5 out of 5 by Hamab outstanding staff
The staff at the front desk should be a role model for other Starwood hotels!
October 31, 2012
Rated 3 out of 5 by TLC51 Nice Hotel But Cheap Management
The hotel was nicely laid out. The room was nice but the management is ridiculously tight on perks. As a gold member I was informed that under no uncertain circumstances was I permitted to the use the Club Lounge. I'm only starting to use Sheraton more over the past year so I haven't bothered to read all of the rules; however, I can tell you that every other Sheraton that I've stayed at, I was given access to the Club Lounge. And, that was without ever asking. To be honest, I didn't have time to use the lounge but the attitude was a real turn-off. I will think twice about staying at this hotel again, despite all of the other attributes.
June 9, 2012
Rated 2 out of 5 by Beware Beware of hidden costs!
Great location is the only positive thing I can say. Otherwise, beware. Review your bill before you leave for extra charges. I was asked at checkout if they could e-mail me my receipt. I agreed and later found they had charged me for a roll away bed (the room -911 had absolutely no space for a roll away). There was also a "lounge fee" which I found out was for the 2 beers we had while eating appetizers in the Club Lounge. We were never informed that there was a charge for anything that was advertized as "complementary food and drinks". I asked for a manager to call me regarding these charges but have not received a call back!
November 1, 2012
Rated 5 out of 5 by EagleRider Excellent Hotel
Since the remodel, this hotel has taken a giant leap forward into comfort and convenience. I especially appreciated all the additional power outlets by the desk and the night stands for all of today's digital devices. It saves not having to crawl under a desk or move a table around to find an outlet. This was a very much appreciated feature from your remodel. The room was also extremely comfortable and it just felt like "home away from home". The only negative is that the hot tub by the pool was small, only holding 5 people max. However, when we used it, only 4 could fit and then it was tight. Hopefully in the future the hot tub could be made larger. Thank you for a great stay!
August 14, 2012
Rated 5 out of 5 by PlatinumMNTraveler Great Staff and Location
In the heart of the city and next to the Ped Mall this is a very good hotel. The front Desk staff was fantastic, Jessica greeted us and welcomed us to the property with a smile and professional courtesy. This set the tone for a great experience in Iowa City. We had a very comfortable room on the club floor and the staff in the club could not have been better. We were treated with kindness and respect by everyone.
I got everything a platinum guest should get from free internet to late checkout and the usual great service. Thanks to everyone at the hotel especially those I mentioned.
September 24, 2013
Rated 4 out of 5 by amigo2012 Room cleaness unsatisfactory
The room was never cleaned as it should be. besides that on Saturday the cleaning person came at 9 am and we asked him to come later. I came back to the room at about 12 and the room wasn't cleaned so I called again and the person arrived at 3pm saying that he has 40 rooms to clean and it is difficult for him to come whenever somebody needs his services. To my knowledge the industry guide say that you should asign only 18 rooms per day per maid so if the person was right then you are completly out of the industry regulations and you can't expect the rooms to be clean and your guests to be satisfied.
May 23, 2012
Rated 2 out of 5 by Partyof5 loud on weekends
Staying on the ped mall near the campus was our goal while visiting our daughter at the U of Iowa. We paid the extra $$ for the club floor but even on the ninth floor we could hear the noise on the street and bars below. The staff were fine, there was nothing they could do about the noise so we never brought it to their attention. It was noise from the streets 9 floors below us that kept us awake at night, woke us in the morning (garbage and emergency vehicles) and was a general announce during our weekend stay. Beds are also much softer than we prefer.
October 21, 2013
Rated 1 out of 5 by sanfranciscotraveller Unnecessary Billing Issues
For 3 consecutive stays at this location, front desk could not generate accurate and correct statements. I would get charged for Parking (when parking would be included in my standard rate).........and for other items that I was not supposed to be charged for............this caused significant accounting and expense claim issues for me..........as i would have to spent hours to explain the incorrect accounting charges to my employer when claiming these expenses............overall a very very frustrating experience where a simple billing/statement generation process could not be performed accurately
October 31, 2012
Rated 2 out of 5 by Unhappy1230 It was 107 Degrees in my room
The thermostat was broken and it was pumping high heat, enough that the digital read out said 99, but that was as high as it went.
The water bottles in the room were HOT. I took one down to the front desk to show.
I told the staff, they came in and got the heat the shut off, but in order to regulate a room, from 107 to somewhat decent - you must run the AC on FULL BLAST - which is uncomfortable to say the least. I told them, and they said they were sorry.
No new water bottles, no thoughts of changing my room, and for the record, I followed up with them, they did NOT follow up with me.
December 3, 2012
Rated 5 out of 5 by ABfromChicago Wonderful staff found and shipped me my jewelry
Outstanding staff at this hotel. During our stay they accommodated all our requests (e.g. 2 cribs). After we left I realized I had left my travel kit behind, complete with a gold bracelet and other items ranging from expensive to sentimentally valuable to time-consuming to replace inside. The staff contacted me the next day to report they had found it, and promptly shipped it back to me via FedEx. I got everything back! Tremendously impressed with the honesty and professionalism of the housekeeping and other staff at this hotel. Thank you Sheraton Iowa City!
May 30, 2012
Rated 1 out of 5 by cantsee Good Luck getting something returned if you leave it.
Stayed at the hotel on Friday 12/16/11. Today is 12/20/11 at 4:15 pm. I am still trying to get someone from this hotel to call me back regarding the prescription eye glasses I left in the room. I have been told no one can help me but the house keeping manager whom I am guessing has not been in for 4 days now. I find it hard to believe only one person has access to itemS left behind. and WOULD SOMEONE PLEASE RETURN MY CALL! i HAVE CALLED 4 TIMES NOW SINCE SATURDAY.AND NO ONE BOTHERS TO CALL AND LET ME KNOW THE STATUS OF GETTING MY GLASSES RETURNED.
December 20, 2011
Rated 3 out of 5 by em21 Loud, drunken guests kept us awake
We've stayed at this hotel a number of times while visiting our daughter over the past 4 years at UI. The rooms are always very clean. And the staff is helpful. My complaints are that the other guests are very loud and drunk in the hallways in the middle of the night. This has happened more times than not. I brought this to the attention of the front desk and they down played it saying it happens on game weekends. The Hawkeyes were at an away game but there was a field hockey game that weekend. What a lame excuse! We won't be staying there again.
November 5, 2012
Rated 4 out of 5 by wheelman two night visit
Staff excellent, Sher restaurant excellent, beds excellent -- I have a little critiicism -- it seemed the phone, messaging system antiquated (it seemed impossible to shut off the blinking light that claimed I had messages); connecting to the wi fi seemed more awkward than at some other hotels -- and it is an add on cost; there is no night light or at least none I discovered (some hotels have such things).
October 17, 2013
Rated 3 out of 5 by Swimmom Not Great This Time
Everything went wrong from the moment I walked up to find out they had the wrong reservation, then argued with me--had to call Stawrood Preferred Guest Services to get it straightened out didn't have my room anymore gave me another room which then I had to sleep on the floor since there was only one bed. Didn't even offer extra points or any amenities for my inconvenience--had to tell them I was a gold member. I stay there at least 5 times a year. Felt like I didn't matter at all.
July 25, 2012
Rated 4 out of 5 by Jan30 Great Stay
We were traveling when the weather was turning stormy. Since we were driving a Corvette, we wanted to spend the night in a hotel that had covered parking. This location was great and down by many eating establishments. The room was VERY clean and the beds very comfortable. Despite the storm outside, the room was very quiet. The staff was very helpful. The parking garage is a city owned lot and confusing to get to the hotel from the lot. Other than that, the stay was perfect.
May 21, 2013
Rated 4 out of 5 by scully12 late check in
I've always been please with my past stays at the Sheraton Iowa City, but this last time
I arrived way past check-in and had to wait over an hour
for a room to be cleaned - which I tried to be ok with, but I thought I would have been compensated with something, but nothing, which was very disappointing.
October 13, 2013
Rated 3 out of 5 by graddad Bed and shower
Excellent location, wonderful staff but there were two amenities that were subpar: (1) bed and (2) shower. The first bed we got was like sleeping in a gully - one of those beds that sank in the middle. The staff, however, was very accommodating and moved us to a room with a much better bed. However, this room had a shower with an obviously defective shower valve that went from hot to cold to hot - it was quite an adventure trying to take a shower without burning or freezing ourselves. We reported that problem and they offered to move us again but it was too much of a hassle. They did try to adjust the valve and it was somewhat better but still obviously defective. If it wasn't for these two things I would have rated this hotel as one of the best and friendliest at which I have stayed. The location is perfect and the staff simply wonderful.
May 24, 2012
Rated 1 out of 5 by Disappointed1 Platinum vs. Gold
This hotel has trouble keeping good records and inflates hotel prices when customers have no other Starwood options in the area. We were downgraded from platinum to gold upon late arrival with no effort by the clerk to investigate the change in status. It eventually (at least we hope so) got corrected. Seems very bad that platinum membership is supposed to be an important status but the system does not properly match names with accounts.
May 15, 2012
Rated 2 out of 5 by MomofThree Bad Experience
1)A lot of issues with keys not working~we were locked out of our room 3 times
2)A lot of issues with charges~ make sure you get a bill when you check out and check the charges and your room rate ~we were signicantly over charged~they are doing paperless billing so unless you ask to see your bill you wont get one~not a good idea
3)Club level food is the worst we have ever had at all Sheratons~VERY minimal food~and no t that wonderful
August 1, 2012
Rated 4 out of 5 by CaymanB Subtle Changes at Hotel
No longer slip check-out stmt under door night before check-out. Have to ask for a copy to review charges. Housekeeping only replenishes Shampoo & Conditioner not bars of soap, shower gel or Qtip/Cotton balls. No longer provide small loufah for shower. Choices in Club Level have decreased as well as quantity. Rooms are still wonderful, comfortable and well cleaned. Will always go back when in town and available. Still love the hotel.
August 22, 2012
Rated 3 out of 5 by Finnsmom Miserably uncomfortable bed
This was in many ways a great hotel. Wonderful location, pleasant and efficient staff, nice-looking rooms. The bedding looked lovely, but the bed itself was unbearable. We had a queen bed, with two of us sleeping in it. This bed was so badly sloped in the middle that we ended up placing pillows down the middle of the bed, wedged under ourselves to kept from rolling into the middle. Also, on the bed there is a plastic comforter
August 8, 2012
Rated 5 out of 5 by Blazer VERY IMPRESSED
Never stayed at a place like this. Always go for the Comfort Inn types, but this was close to where we needed to be and I'm so glad we tried it. The room was sized very well and I can't say enough about the wonderful bed. I also like how they integrated the entertainment options throught the TV stand. Adequate room to eat within. It seemed cleaner than other places I've been and the bed and bedding! Wow! It was fabulous.
November 30, 2012